Greenwood Homecare (Grantham)

30 High Street, Grantham NG31 6PH
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9.5 26 Reviews
  • Greenwood Homecare (Grantham), Grantham
Greenwood Homecare is an independent provider of home care serving Grantham and the surrounding areas. They provide a range of personalised home care services, from daily visitation personal care, to full-time live in care. They cater for all types of care ranging from personal care, to elderly care, and complex care.

Care workers are trained in-house to a high standard and are selected for their compassion, professionalism and duty of care. When designing care plans, staff are specially matched to individuals, based on their skills and shared interests and according to any wishes of the individual.

They aim to deliver the best possible care, and their ethos is to always be there for the client and family. They are on call for clients and their families 365 days a year. The service allows people to stay at home for as long as possible, giving them greater independence and choice, improving their wellbeing, and allowing them to achieve the highest possible quality of life.

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Care Provided by Greenwood Homecare (Grantham)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Home Care for Children
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Anna Palluto (Registered Manager)

Funding & Fees Guide for Greenwood Homecare (Grantham)

  • Prices

  • Starting at £31.95 per hour.

Greenwood Homecare (Grantham) Reviews (26)

Total of 26, showing 21-26
9.5

Greenwood Homecare (Grantham) has a Review Score of 9.5 (9.467) out of 10, based on 9 reviews in the last 2 years. Over all time Greenwood Homecare (Grantham) has 26 reviews.

Overall Experience

  • 24
  • 1
  • 0
  • 1
  • 0

Date Published

26
2
5
9
17

Review from L R (Partner of Client) published on 25 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

At a time of despair, Greenwood offered the exact service needed and continue to be absolutely brilliant. The team is understanding, professional and flexible in their approach also innovative and considerate to specific needs. The home care and office genuinely care, not only for my dependant but for
me too. Greenwood have a unique person-centred approach and the whole team have become friends, companions and an emotional lifeline and most importantly made a huge difference in our lives. My dependant looks forward to each visit and neither of us would want to carry on without their support. He is much improved after their visits. They are truly amazing.

Reply from Tom Chance, Director at Greenwood Homecare (Grantham)

Thank you so much, what an absolutely lovely review. We are so pleased to be able to provide support and you have so perfectly captured what we are all about in your kind words.


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Review from Alan R (Client) published on 15 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The management team and carers are all first-class. They are so kind and helpful and also turn up on time and also they love dogs like our black labrador. Also, they are very chatty and so I give them over 200 points for caring for me and also I am disabled.

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Review from S B (Client) published on 13 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I would definitely recommend this company as the carers are amazing and lovely. The management is fantastic, and any problems are sorted straight away. Best care company I have ever had.

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Review from Shirley (Daughter of Client) published on 30 March 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

As a family, we have been treated with respect and sensitivity. The manager took time to allocate an excellent carer to match my mother’s needs. They have formed a great relationship. We feel we receive a personal service at all times.

Reply from Tom Chance, Director at Greenwood Homecare (Grantham)

Many thanks for your kind words. It has been a pleasure providing care for your mother, and we look forward to continuing long into the future.


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Review from J G (Son of Client) published on 26 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This facility looked after my bed-ridden 98-year-old mother. From the initial interview to the visiting carers, everything was professional, but also friendly and understanding. Ten out of ten all round. Highly recommended.

Reply from Tom Chance, Director at Greenwood Homecare (Grantham)

Many thanks for your kind words. It was a pleasure providing care for your mother and we wish you all the best.


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Review from Judith M (Daughter of Client) published on 30 September 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I can wholeheartedly recommend this agency. This is the second agency I have tried and after an initial hiccup, mum is now settled with two capable compassionate carers in whom I have total confidence.
The cost of live-in care is very similar to care in a residential home but with the advantage of
1 to 1 care. Who wouldn’t want this level of care for themselves or their loved one?

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Current Review Score: 9.5 (9.467)

Overview of Review Score

The Review Score of 9.5 (9.467) out of 10 for Greenwood Homecare (Grantham) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 9 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.8 out of 5 from 8 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.667 for Greenwood Homecare (Grantham) is calculated as follows: ( (45 Excellents x 5) + (3 Goods x 4) + (3 Satisfactorys x 3) + (3 Poors x 2) ) ÷ 54 Ratings = 4.667

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Greenwood Homecare (Grantham) is based on 8 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 = 4.8

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 19 Nov 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (5)

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