Senior Moments Care

25 Wood Street, Lytham St Annes FY8 1QR
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9.9 51 Reviews
  • Senior Moments Care, Lytham St Annes
The UK is going through a care crisis, funds are diminishing and NHS beds are scarce and Senior Moments Care have come up with a solution to help alleviate this problem within the Fylde Area.

The aim is to offer flexible care and daily respite seven days a week to those who need that extra help to remain at their own home.

It can offer help for those who have a family member living with dementia, or those needing an extra hand to maintain their independence and stay in their own homes.

As it stands, many families reach a point where they cannot cope any longer and consider placing their loved ones in a care home. This has the effect of tearing families apart and placing considerable strain on their emotions and finances.

With a viable and cost-effective solution, families have more time together to live as a family unit and reduce the time they spend apart.

The solution starts with a flexible care package based on the client's needs.

Families can choose the amount of care required on a daily/hourly basis. Care visits can be extended or reduced. They also offer Daytime Support in their Accredited Day Centre, open 6 days a week.

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Care Provided by Senior Moments Care

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • Adult Home Care (18+)
  • Hospital Discharge
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments

Good to Know

  • Owner
  • Senior Moments Care LLP
  • Person in charge
  • Sally Thompson (Director)

Funding & Fees Guide for Senior Moments Care

  • Prices

  • £28.00 per hour

  • Daycare £60 per day including transport from the local area and a tasty lunch

Senior Moments Care Reviews (51)

Total of 51, showing 1-20
9.9

Senior Moments Care has a Review Score of 9.9 (9.881) out of 10, based on 9 reviews in the last 2 years. Over all time Senior Moments Care has 51 reviews.

Overall Experience

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Date Published

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Review from D J (Husband of Client) published on 20 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Good service, care excellent. Very happy with all aspects of the Senior Moments Care.

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Review from Helen K (Client) published on 10 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Senior moments continue to provide support in line with my needs and wishes. All of my requirements for support are conducted in a person centered manner with the upmost consideration to help me maintain my independence and activity.
My heath can quickly decline and my support has enabled me to maintain
regular contact with several different specialist and coordinated my support in line with my changing health needs.
On times when I am unwell they adapt my support and this enables me to maintain my independence.

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Review from S H (Daughter of Client) published on 10 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Senior Moments homecare team visit my mother to provide care 4 times a day and have been doing so for the last 3.5 years.
The staff are patient and caring and treat her with dignity and respect. Without the care that she receives my mother would not be able to remain in her own home.
The management
team have also tried to think of ways to stimulate her to bring more variety to her days which has been good for her.
Over the last few months, there have been a lot of changes to the team which has caused some confusion for my Mum, but hopefully, it will settle down again and she will get used to the new team members and they will get used to her routine.

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Review from Karen R (Daughter of Client) published on 5 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mum has been coming here for a while and absolutely loves her time there. The staff are professional and very friendly and make you feel welcome as soon as you step inside. The activities vary and mum really enjoys the music side. Would highly recommend to anyone who wants these services. 5 stars
from my mum and her family.

Reply from Sally Thompson, Owner at Senior Moments Care

Thank you so much for your kind words, we love having mum as part of the family.


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Review from Linda L (Wife of Client) published on 4 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Senior Moments are my lifeline and I regard them as extended family as all the staff are very caring and helpful. Last week my husband fell during the night while I was ill in bed and had been on the floor for anything up to 8 hours. Paramedics took 2 hours to bring him round and do checks on him and
wanted to take him to hospital. With the help of the rapid response team and the carers at Senior Moments the next day we managed to keep him out of hospital. Their diligence keeping him very well hydrated got rid of toxins in his blood from being on the floor and the rapid response nurse was very impressed with their care when she visited the following day.

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Review from B H (Daughter of Client) published on 13 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Senior Moments Day Centre is absolutely amazing. The manager (director) is incredibly adaptable and nothing is too much trouble. The staff are amazing, patient, caring and treat everyone with dignity. They make the days fun-packed and never boring. They deserve every positive recognition they receive.
I cannot think of anything that could be improved on with the care and management. However, the transport vehicles are old and need replacing with newer models. The hub itself is tired-looking, carpet, fixtures, fittings etc. But I guess money is limited and the manager and staff work with what they have.

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Review from Susan W (Wife of Client) published on 9 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I a writing this review on behalf of my husband who is a dementia client of Senior Moments Care and is unable to write it himself. My husband was only able to attend the Day Care Centre for 3 weeks before he became ill and had to go into hospital. Despite his short time at the centre, he became part
of the family as did I, his wife. The care and compassion shown to us both were second to none and even after his admission to hospital the concern for his welfare and help and advice given to me was overwhelming. A first-class establishment.

Reply from Sally Thompson, Owner at Senior Moments Care

Thanks so much for your kind words, it is lovely to have you as part of the family.


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Review from Melanie R (Daughter of Client) published on 16 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Senior Moments have been a fantastic support to Mum (who has severe dementia now) and her family. The director and her staff have been fabulous in settling Mum into a happy routine over the last 2 years with lots of weekly day trips and daily activities. Mum also went on her first cruise for a week.
Everything is super organised and Mum looks forward to going to the hub, who pick up and drop off. In 2 years, I have never encountered any problems. Senior Moments have enhanced Mum's life living with dementia and her family's life coping with dementia. I cannot recommend Senior Moments enough, such amazing support through a difficult time.

Reply from Sally Thompson, Owner at Senior Moments Care

Thank you so much for this fabulous review; we love supporting you all and look forward to doing so for a long time.


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Review from S F (Daughter of Client) published on 14 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Senior Moments has made a big difference to my elderly mum, and me. I know she is being well looked after and stimulated with activities, companionship and conversation. The staff are all really nice and understanding. I'm happy my mum is able to go here.

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Review from Keith S (Client) published on 15 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Senior Moments is an excellent care provider with staff who are well-trained, efficient and sympathetic. They have provided exactly the type of care and support I need in a relaxed and friendly manner. As well as dealing with my practical requirements, they provide good company, which makes their visits
even more enjoyable.

Reply from Sally Thompson, Owner at Senior Moments Care

Many thanks for your kind words; it's our pleasure and privilege to be a small part of your life.


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Review from N C (Ex Family Member) published on 1 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My late husband was a client of both home care and daycare in the last year of his life after his dementia diagnosis in July 2021. As well as the excellent care he received from all of the staff, I was also supported enormously. They also enabled me, with home care, to have Hospice at home during my
husband's final days. I am forever grateful to them and continue to be supported by them.

Reply from Sally Thompson, Owner at Senior Moments Care

Thanks, it's our privilege to be part of your lives; thanks for your kind words.


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Review from Kath P (Client) published on 10 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I get excellent service from the care company and carers! Always there to help to maintain my independence and listen. I have met a company so "person-centred" - this is so important to each person that is receiving care from any care provider that we are seen as individuals. It is simply the best for
me! Thank you all.

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Review from B D (Client) assisted by family/friend published on 5 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers are all brilliant, and they are very good at helping us around the house. They are very nice and always chat with us, and we have a good laugh.

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Review from D H (Sister of Client) published on 4 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Brilliant service, taking great care of my sister. Communication is exceptional nack to me to keep me informed and advised. Seemed to go above and beyond when following up on any issues or care needs, in particular, arranging collection of prescriptions following online diagnosis, having sent pictures
to the doctors. Very pleased and impressed with all levels of care.

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Review from Paul F (Son of Client) published on 23 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Senior Moments Care is an excellent facility which I cannot praise highly enough. My father receives total respect and is treated with dignity at all times. The central hub itself is constantly evolving and trying to improve even more with games, visitors and trips out, to the illuminations, in particular,
this month. All the staff are polite, courteous and well trained and have a sense of fun as well as of duty! My father loves to be outside, even in winter, so they go the extra mile to take him when the dogs go for a walk or just to help sweep up the leaves or do a bit of gardening for a short time.

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Review from Garry R (Client) published on 31 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very friendly staff.
Varied activities throughout the day.
Comfortable and safe centre.

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Review from Peter B (Son of Client) published on 24 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Thank you for your excellent and compassionate care for our mum over the last few years, and particularly over the last weeks of her life.
Your support to myself and family was also greatly appreciated and proved invaluable.

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Review from David F (Son of Client) published on 17 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Absolutely fabulous care for my mum. Without the owner and the team, the last 2-years would have been a real struggle for Mum. All her children live quite far away, and to have the reassurance of Senior Moments visiting each day has been incredible.

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Review from Stephanie R (Daughter of Client) published on 17 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A lovely, warm welcoming environment where you are made to feel part of the team that looks after your loved one. Good advice and a supportive voice are only at the other end of a phone. A safe, structured and stimulating day takes the pressure off close family and provides peace of mind. It's obvious
that every member of staff plays a vital part at Senior Moments from leadership, caring, providing quality food and activities for all our much-loved family members. Thank you.

Reply from Sally Thompson, Owner at Senior Moments Care

Many thanks for a wonderful review, it is a pleasure to have you all part of our family.


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Review from Nicola W (Daughter of Client) published on 8 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum receives exceptional care from Senior Moments. The staff are so kind and caring. I know my mum is in safe hands. The management team always try to accommodate my wishes, eg arranging additional care calls or changing existing ones due to appointments. I am very grateful for everything they do.

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Current Review Score: 9.9 (9.881)

Overview of Review Score

The Review Score of 9.9 (9.881) out of 10 for Senior Moments Care is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 9 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 9 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.981 for Senior Moments Care is calculated as follows: ( (51 Excellents x 5) + (1 Goods x 4) ) ÷ 52 Ratings = 4.981

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Senior Moments Care is based on 9 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 = 4.9

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 5 Dec 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (7)

Top 20 Home Care Provider

Recipient: Senior Moments Care

Date: Tuesday 25 Jul 2023 More details

Meaningful Care Matters Accreditation

Recipient: Senior Moments Care

Date: Monday 15 Nov 2021 More details

2021 National Care Awards Finalist

Recipient: Senior Moments Care

Date: Friday 15 Oct 2021 More details

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Meet the Team (14)

Sally

Sally Thompson

Job Title: Nursing Director

Joined: 2018

As a registered nurse for many years, I have developed a passion for providing better support for those who live with Dementia and finding a solution to enable them to remain living independently for as long as possible


With over 40 years experience both here and abroad I have been a care home manager and together with my partner I have run my own care business for expats in Spain


I am also a trainer and enjoy passing my knowledge onto others and watching staff develop and grow into great carers


Oriana

Oriana Dias

Job Title: Registered Manager

Joined: 2024

Originally from Portugal, Oriana joins the team to bring a fresh and vibrant future to the Moments team.


Fatima

Fatima Anique

Job Title: Team Leader

Joined: 2023

My name is Fatima and I did my degree in advanced biomedical science.

I joined Care because it was the best option according to my circumstances and managing my degree and finances at the same time. But unexpectedly, I fell in love with my job and everything I do for the lovely people around me. I have found unmatchable peace in what I do and I don’t see myself leaving care ever.


Lesley

Lesley Bownass

Job Title: Activity Team member

Joined: 2019

I first started my career at the age of 18 in 1981!
I left college on a Friday to start working with people with disabilities on the Monday. Over the years I have continued to work in various types of care homes, social services for the Elderly and for the NHS.
From the age of 5, I have always wanted to look after people. As you will imagine I have worked for many companies over 39 years, but I have finally found a company in Senior Moments that believes in the same things I do. They don’t make excuses for things they just get them done with the utmost dignity and respect for clients wishes, they also have a very supportive team including all the management (don’t often get to say that!) Thank you for letting me be part of something very special.


Ellie

Ellie Davies

Job Title: Team Member

Joined: 2024

After a holiday romance in Cyprus led to marrying a member of the armed forces Ellie previously from Scotland relocated to the UK and joined the Senior Moments Team with the great prospects ahead we welcome Ellie to a great career in care.


Alexandra

Alexandra Latham

Job Title: Trainer

Joined: 2023

Hi, I’m Alexandra, but call me Alex. I’m a retired nurse with experience in hospital care, nursing homes and education. I have also spent some time as a discharge co-ordinator, an NVQ Co-Ordinator, a Learning and Development Manager and an NHS 111 call adviser.


I assist the senior team at Senior Moments Care with teaching training and clinical issues as requested. I support individuals progressing through qualifications, train groups of new starters in mandatory subjects such as Safeguarding Vulnerable Adults and run support sessions for team members.


I am excited to help colleagues progress within their roles and give the absolute best standard of care to our family members.


I am also kept busy with my border collie Milo who is hilarious and stares at me until I take him to the beach and my fairly new Grandson who I watch Paddington Bear with and have lots of cuddles.


Neil

Neil Sinkinson

Job Title: Team member

Joined: 2024

Profile to follow


Chris

Chris Hill

Job Title: Team Member

Joined: 2024

Chris lives in Lytham with his two border collies.
A keen golf player he has also represented Lancashire in Tennis and cricket and England in Tennis as a youth player, he has achieved a disability coaching badge.
He joined our company as he felt he wanted to give something back, having worked as a driver for a local pharmacy he often popped into the Hub and decided a change of career was right for me to enable me to give something back to the community.
I have since gained the care certificate and I am looking forward to starting an apprenticeship in the coming months


Natalie

Natalie Suddell

Job Title: Team Member

Joined: 2022

Natalie has been on quite an adventure since joining our company becoming a mum to Logan and juggling her life to fit in full-time work.
She is a well-loved member of the team and working towards her level 2 in health and social care


Simon

Simon Clarke

Job Title: Team Member

Joined: 2023

Simon joined the team when he first moved to the area from Norfolk.
This was his first time working in social care although he had cared for his parents and had his own computer business.
Simon adjusted to his new role well supporting clients and even taking them on holiday.


Jonathan

Jonathan Barras Hargan

Job Title: Team member

Joined: 2024

Jonathan has come from working in education and loving his new roles within the team.


Tamaris

Tamaris Coda

Job Title: Team Member

Joined: 2024

A change of career is proving a good move for Tamaris whose smile and positivity brings great energy to the team.


Tracey

Tracey Otterman

Job Title: Team Member

Joined: 2024

A former Nurse and care home Manager Tracey brings a wealth of knowledge to the team and is a mentor to the younger members of the team.


Andy

Andy Bownass

Job Title: Activity Team Member

Joined: 2020

Andy has a long career in entertainment from Holiday camps to Theatres he brings a lot of laughter to the Hub family. His bad jokes are legendary though.


Frequently Asked Questions about Senior Moments Care

What Type of Services does Senior Moments Care offer?

Senior Moments Care offers Home Care.

How many Carers does Senior Moments Care employ?

Senior Moments Care employs 18 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Senior Moments Care to verify any information. View our terms and conditions. Senior Moments Care has a Platinum Service – more info.