Senior Moments Care

25 Wood Street, Lytham St Annes FY8 1QR
Submit a Review
9.9 51 Reviews
  • Senior Moments Care, Lytham St Annes
The UK is going through a care crisis, funds are diminishing and NHS beds are scarce and Senior Moments Care have come up with a solution to help alleviate this problem within the Fylde Area.

The aim is to offer flexible care and daily respite seven days a week to those who need that extra help to remain at their own home.

It can offer help for those who have a family member living with dementia, or those needing an extra hand to maintain their independence and stay in their own homes.

As it stands, many families reach a point where they cannot cope any longer and consider placing their loved ones in a care home. This has the effect of tearing families apart and placing considerable strain on their emotions and finances.

With a viable and cost-effective solution, families have more time together to live as a family unit and reduce the time they spend apart.

The solution starts with a flexible care package based on the client's needs.

Families can choose the amount of care required on a daily/hourly basis. Care visits can be extended or reduced. They also offer Daytime Support in their Accredited Day Centre, open 6 days a week.

Show Senior Moments Care on the Map

Care Provided by Senior Moments Care

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • Adult Home Care (18+)
  • Hospital Discharge
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments

Good to Know

  • Owner
  • Senior Moments Care LLP
  • Person in charge
  • Sally Thompson (Director)

Funding & Fees Guide for Senior Moments Care

  • Prices

  • £28.00 per hour

  • Daycare £60 per day including transport from the local area and a tasty lunch

Senior Moments Care Reviews (51)

Total of 51, showing 21-40
9.9

Senior Moments Care has a Review Score of 9.9 (9.881) out of 10, based on 9 reviews in the last 2 years. Over all time Senior Moments Care has 51 reviews.

Overall Experience

  • 50
  • 1
  • 0
  • 0
  • 0

Date Published

51
5
9
9
42

Review from Claire A (Client) published on 23 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Amazing company, well organised, always adapting to meet my needs. Staff genuinely want to help and support me in a kind/courteous manner. Best company on Fylde Coast.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from P D (Client) published on 22 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff are very good. I always feel safe knowing Senior Moments are just a phone call away.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from S W (Partner of Client) published on 27 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Senior Moments have changed my life, as well as my partners. Their daily care takes a step further, not only dealing with dementia but giving support to the family. I would recommend them without a doubt. Well done, the hub!

Reply from Sally Thompson, Owner at Senior Moments Care

Thank you so much for your kind words; we love being part of the support team.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Catherine N (Client) assisted by family/friend published on 7 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The hub has plenty to do, good food, staff are good, lots of variety.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Kath P (Wife of Client) published on 28 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A variety of activities tailored to people's needs and preferences is available at the hub. Its always delivered with enthusiasm by the staff and encourages participation. Its like a club. Its noticeable that social skills improve greatly among the clients when they start to attend regularly. Great
effort goes into getting to know them personally. It is run by a dedicated team of friendly professionals who care. Days out feature regularly. There is nothing institutionalised about Senior Moments Care. They have a refreshing approach to dementia and extend their care and concern to family members of clients.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Liz H (Daughter of Client) published on 16 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care my dad receives from Senior Moments is second to none. I am extremely impressed with every aspect of their work. They have made such a difference to my dad's and my lives.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Michael T (Client) published on 16 February 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find it very satisfying to be in the care of Moments hub. They pick me up from home and take me home at the end of the day. All the staff are very friendly and capable in all manners.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Michelle B (Daughter-in-law of Client) published on 10 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Home care has provided daily care for my mother-in-law for almost a year now, and the service and care provided has been excellent. We started using them at the beginning of the lockdown in March 2020, and from the moment I made the call, they reassured me, and I instantly knew I’d found the right service
for my mother-in-law.
Nothing has ever been too much trouble, and the team have been available to help in emergencies and have always been at the end of the phone to offer help and advice. The service is modern for those on the go, enabling you to communicate through an app too, it works perfectly and caters for those who want to leave a quick message for the daily carers to pick up. I cannot fault the service they have provided in the last year.
They are a professional company, and I would highly recommend them if anyone is looking for care for their loved ones. 5-star quality service.


Thank you for all you have done for us.


Reply from Sally Thompson, Owner at Senior Moments Care

Thank you so much for your wonderful words; we are pleased that you find the app is a useful tool.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Alex W (Granddaughter of Client) published on 9 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot put into words how incredible Senior Moments Care is. I feel extremely lucky and grateful to have found them. My gran has both daycare and home care from Moments, and they've changed both our lives; I no longer worry constantly over whether she is being taken care of properly because she is
always so happy and looks so good. Every single staff member is so dedicated and goes above and beyond to make their clients lives happy, safe and secure. When granny first started attending the daycare, she was in a terrible state, not being properly cared for from carers given to her by social services, her memory was deteriorating fast, and my once sociable, bubbly granny seemed all but gone. I felt hopeless, but within months, Moments have brought her back to life, and I feel like I have my gran again. I will never be able to thank the staff enough for their hard work. Anything I need, they just take care of, and this week, they've even moved her into her new home!

Reply from Sally Thompson, Owner at Senior Moments Care

Thanks so much for the lovely words, we love having Granny in our lives.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Nikki K (Daughter of Client) published on 4 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A friendly, gentle and very responsive care team who are extremely professional and attentive. Nothing is too much trouble. A very understanding management team on hand to give advice and support when needed. Senior moments have reduced my stress levels considerably.

Reply from Sally Thompson, Owner at Senior Moments Care

Many thanks for the kind words, so pleased we were able to reduce your stress levels.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Alessio Z (Client) published on 29 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are very attentive and willing, very friendly and always have a smile on their face.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Jean F (Client) published on 29 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I would recommend Senior Moments Care to any person who asks me about them.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from A D (Niece of Client) published on 28 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with the service. Happy to do whatever required ad-hoc. All staff very pleasant and friendly. Management is very approachable and easy to contact if necessary. Great that the service is so adaptable regarding visits.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Jaqueline H (Daughter of Client) published on 22 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care that my mum receives surpasses anything I could ever have imagined. She is treated with the utmost respect and her dignity is respected fully. Nothing is too much trouble for my family. I have rung when mum has had a toileting incident and very promptly usually 10-15 minutes help arrives and
makes mum comfortable, clean and cared for. Even when I've needed advice I have rung and been helped and advised in a totally professional manner. They are outstanding in everything the word "care" means. If you need care this is the company for you.

Reply from Sally Thompson, Owner at Senior Moments Care

Many thanks for your wonderful words, always there to help out when we are needed and so proud of the team.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from T L (Client) assisted by family/friend published on 27 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Senior Moments Care go above and beyond to keep my independence even though I am wheelchair-bound. What little mobility I have left they relieve the stress of looking after me from my family so enhancing family life. They encourage me to keep my mobility going and are exceptional in caring for my welfare
and meet all my needs when they are with me, making it easier for my wife to care for me the rest of the day. There is continuity of care which is important for my wellbeing and they are constantly in touch with one another organising my needs. They are discreet and conscientious, caring, tidy, trustworthy, diligent and good company. Nothing is too much trouble and I am eternally grateful.

Reply from Sally Thompson, Owner at Senior Moments Care

Thanks for the wonderful words, it's a pleasure to support you and your family.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Yvonne L (Daughter of Client) published on 27 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

As a family we only have praise for the wonderful care given to our parents by Senior Moments. Mum and Dad's lives have improved massively with the help and care given by the team. All the carers are great and are very supportive, but the policy to try and keep the same carers looking after them means
they have got to know our parents well and Mum and Dad are comfortable and have enjoyed getting to know them.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from N M (Husband of Client) published on 26 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The service provided has been excellent. The carers have always been on time, cheerful and thorough. My wife has struck up a good relationship with each of the carers and the arrangement is beneficial to all parties.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from B G (Daughter of Client) published on 16 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

One of the most positive comments I would wish to make is with regards to the responses to my concerns. Senior staff have always listened to my concerns and have made every effort to accommodate me in relation to the care and support of my mother. There appears to be an emphasis on teamwork; passing
on information, good communication, the latter has shown a marked improvement. It is my opinion when staff are working, independently in someone's home that they must have great integrity and a high standard of training.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from O E (Client) assisted by family/friend published on 5 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Senior Moments Care provide a very reliable care package which is staffed by excellent carers.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from J N (Nephew of Client) published on 13 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Superb care and well-being for my aunt.
She enjoys the company of the staff as well as the care and attention she gets. Nothing is a problem for them. Great to have them in her life.

Reply from Sally Thompson at Senior Moments Care

Thanks for the kind words, it's our pleasure to support your Aunt.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 9.9 (9.881)

Overview of Review Score

The Review Score of 9.9 (9.881) out of 10 for Senior Moments Care is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 9 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 9 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.981 for Senior Moments Care is calculated as follows: ( (51 Excellents x 5) + (1 Goods x 4) ) ÷ 52 Ratings = 4.981

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Senior Moments Care is based on 9 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 = 4.9

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 5 Dec 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (11)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (14)

Sally

Sally Thompson

Job Title: Nursing Director

Joined: 2018

As a registered nurse for many years, I have developed a passion for providing better support for those who live with Dementia and finding a solution to enable them to remain living independently for as long as possible


With over 40 years experience both here and abroad I have been a care home manager and together with my partner I have run my own care business for expats in Spain


I am also a trainer and enjoy passing my knowledge onto others and watching staff develop and grow into great carers


Oriana

Oriana Dias

Job Title: Registered Manager

Joined: 2024

Originally from Portugal, Oriana joins the team to bring a fresh and vibrant future to the Moments team.


Fatima

Fatima Anique

Job Title: Team Leader

Joined: 2023

My name is Fatima and I did my degree in advanced biomedical science.

I joined Care because it was the best option according to my circumstances and managing my degree and finances at the same time. But unexpectedly, I fell in love with my job and everything I do for the lovely people around me. I have found unmatchable peace in what I do and I don’t see myself leaving care ever.


Lesley

Lesley Bownass

Job Title: Activity Team member

Joined: 2019

I first started my career at the age of 18 in 1981!
I left college on a Friday to start working with people with disabilities on the Monday. Over the years I have continued to work in various types of care homes, social services for the Elderly and for the NHS.
From the age of 5, I have always wanted to look after people. As you will imagine I have worked for many companies over 39 years, but I have finally found a company in Senior Moments that believes in the same things I do. They don’t make excuses for things they just get them done with the utmost dignity and respect for clients wishes, they also have a very supportive team including all the management (don’t often get to say that!) Thank you for letting me be part of something very special.


Ellie

Ellie Davies

Job Title: Team Member

Joined: 2024

After a holiday romance in Cyprus led to marrying a member of the armed forces Ellie previously from Scotland relocated to the UK and joined the Senior Moments Team with the great prospects ahead we welcome Ellie to a great career in care.


Alexandra

Alexandra Latham

Job Title: Trainer

Joined: 2023

Hi, I’m Alexandra, but call me Alex. I’m a retired nurse with experience in hospital care, nursing homes and education. I have also spent some time as a discharge co-ordinator, an NVQ Co-Ordinator, a Learning and Development Manager and an NHS 111 call adviser.


I assist the senior team at Senior Moments Care with teaching training and clinical issues as requested. I support individuals progressing through qualifications, train groups of new starters in mandatory subjects such as Safeguarding Vulnerable Adults and run support sessions for team members.


I am excited to help colleagues progress within their roles and give the absolute best standard of care to our family members.


I am also kept busy with my border collie Milo who is hilarious and stares at me until I take him to the beach and my fairly new Grandson who I watch Paddington Bear with and have lots of cuddles.


Neil

Neil Sinkinson

Job Title: Team member

Joined: 2024

Profile to follow


Chris

Chris Hill

Job Title: Team Member

Joined: 2024

Chris lives in Lytham with his two border collies.
A keen golf player he has also represented Lancashire in Tennis and cricket and England in Tennis as a youth player, he has achieved a disability coaching badge.
He joined our company as he felt he wanted to give something back, having worked as a driver for a local pharmacy he often popped into the Hub and decided a change of career was right for me to enable me to give something back to the community.
I have since gained the care certificate and I am looking forward to starting an apprenticeship in the coming months


Natalie

Natalie Suddell

Job Title: Team Member

Joined: 2022

Natalie has been on quite an adventure since joining our company becoming a mum to Logan and juggling her life to fit in full-time work.
She is a well-loved member of the team and working towards her level 2 in health and social care


Simon

Simon Clarke

Job Title: Team Member

Joined: 2023

Simon joined the team when he first moved to the area from Norfolk.
This was his first time working in social care although he had cared for his parents and had his own computer business.
Simon adjusted to his new role well supporting clients and even taking them on holiday.


Jonathan

Jonathan Barras Hargan

Job Title: Team member

Joined: 2024

Jonathan has come from working in education and loving his new roles within the team.


Tamaris

Tamaris Coda

Job Title: Team Member

Joined: 2024

A change of career is proving a good move for Tamaris whose smile and positivity brings great energy to the team.


Tracey

Tracey Otterman

Job Title: Team Member

Joined: 2024

A former Nurse and care home Manager Tracey brings a wealth of knowledge to the team and is a mentor to the younger members of the team.


Andy

Andy Bownass

Job Title: Activity Team Member

Joined: 2020

Andy has a long career in entertainment from Holiday camps to Theatres he brings a lot of laughter to the Hub family. His bad jokes are legendary though.


Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Senior Moments Care to verify any information. View our terms and conditions. Senior Moments Care has a Platinum Service – more info.