Senior Moments Care

25 Wood Street, Lytham St Annes FY8 1QR
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9.9 51 Reviews
  • Senior Moments Care, Lytham St Annes
The UK is going through a care crisis, funds are diminishing and NHS beds are scarce and Senior Moments Care have come up with a solution to help alleviate this problem within the Fylde Area.

The aim is to offer flexible care and daily respite seven days a week to those who need that extra help to remain at their own home.

It can offer help for those who have a family member living with dementia, or those needing an extra hand to maintain their independence and stay in their own homes.

As it stands, many families reach a point where they cannot cope any longer and consider placing their loved ones in a care home. This has the effect of tearing families apart and placing considerable strain on their emotions and finances.

With a viable and cost-effective solution, families have more time together to live as a family unit and reduce the time they spend apart.

The solution starts with a flexible care package based on the client's needs.

Families can choose the amount of care required on a daily/hourly basis. Care visits can be extended or reduced. They also offer Daytime Support in their Accredited Day Centre, open 6 days a week.

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Care Provided by Senior Moments Care

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • Adult Home Care (18+)
  • Hospital Discharge
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments

Good to Know

  • Owner
  • Senior Moments Care LLP
  • Person in charge
  • Sally Thompson (Director)

Funding & Fees Guide for Senior Moments Care

  • Prices

  • £28.00 per hour

  • Daycare £60 per day including transport from the local area and a tasty lunch

Senior Moments Care Reviews (51)

Total of 51, showing 41-51
9.9

Senior Moments Care has a Review Score of 9.9 (9.881) out of 10, based on 9 reviews in the last 2 years. Over all time Senior Moments Care has 51 reviews.

Overall Experience

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Date Published

51
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42

Review from Paul M (Client) published on 5 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent, friendly service. Very responsive.

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Review from P M (Client) published on 2 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This company is excellent with regard to carers and I feel that the rotas could be more rigid. I have been with seven care co/homes and this one is by far the best.

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Review from Joanne D (Daughter of Client) published on 27 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Fantastic since Senior Moments have been attending to my mother. You can see the difference in her as she's a lot brighter, more talkative and trying to do things for herself more. She looks forward to the carers going and loves the dog. Keep up the good work you've made a real difference to her.

Reply from Sally Thompson, Owner at Senior Moments Care

Thanks for the lovely words. We love going to visit, even Simba does too.


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Review from L N (Daughter of Client) published on 11 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Management and staff are helpful, kind and considerate. They recommend social events and will always assist with extra support/care if a family are unable to visit/do chores for my mum.
I would recommend this company/facility to anybody.

Reply from Sally Thompson, Owner at Senior Moments Care

Many thanks for the kind words, it's always a pleasure to spend time with mum.


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Review from L D (Wife of Client) published on 4 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cared for my husband for 4 years but when this became too much for me I turned to Senior Moments who were a lifesaver for me and my husband, nothing was too much. Their patience to both client and carer was second to none. They are there to talk and help in every way possible. I cannot thank the management
and staff enough for taking the stress I was in for releasing that tension. You are indeed a godsend. Thank you Moments.

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Review from Brendon T (Son of Client) published on 25 September 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Words do not do justice to how caring and professional everyone in the team were in caring for my mum. I could not recommend this company highly enough.

Reply from Sally Thompson at Senior Moments Care

Many thanks, it was a pleasure to have been part of mums life.


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Review from Stephen T (Next of Kin) published on 24 September 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The owner and her colleagues at Senior Moments Care were simply amazing. First and foremost, they were carers in the true sense of the meaning. They quickly acquired my mum's confidence and trust (not easy).
The owner was free with her time and her experience and advice as mum's needs changed, were
invaluable and of great comfort to the family.
I genuinely struggle to comprehend how, as a relatively small team, they could offer such a wonderful responsive, professional service!
I embarked upon the prospect of 'paid carers' being involved in my mum's care, with some trepidation, how wrong you can be!
The owner and the team were everything that mum/we could have hoped for! Keep up the good work!

Reply from Sally Thompson at Senior Moments Care

Thanks for the kind words, it was a complete pleasure to have been part of mums life.


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Review from M L (Regular Volunteer) published on 10 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This idea was instigated by a person desiring to bring help, support and comfort to the people in need. After 12 months, the business has developed into a caring, full time, busy caring both home care and in the hub itself. Disabled people enjoy the informal situation, with various activities provided
for them, handicrafts, games, computer, films etc. The food is home-cooked, tasty and cheap to buy. Excellent company.

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Review from R W (Client) published on 6 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As an old age person of 93, I live on my own and feel rather lonely, therefore, since Senior Moments opened, I decided to visit the premises. I was so impressed with the care and friendliness offered that I decided to try it the next day and I now visit every day and I am more than pleased and feel
secure during my daily stay.
Thanks to Senior Moments.

Reply from Sally Thompson at Senior Moments Care

Thank you for your kind words, we are so pleased to offer you company and support.


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Review from Brian W (Client) published on 5 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been using Senior Moments for the last 9 months I am very happy with the care I have received. The team are excellent and always go the extra mile. To ensure my wife is very well cared for they also help me with some of my household chores. They come 6 days a week to chat with my wife to allow
me time to do any shopping. I can't thank the care team enough as they provide a wonderful service.

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Review from Jacqui A (Daughter of Client) published on 1 April 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The team are just amazing nothing is too much trouble. Staff member has a great personality and just get it with the elderly. She had the ability to communicate with all levels of needs. Nothing is ever too much trouble.


The lady who manages the team is always very accommodating and always offering

to do more, make changes to assist and not for financial gain.


The carers are all amazing they do have a great bond, lots of patience and very attentive to all clients needs. They listen, make changes to suit the family where required.


For a new team, the bond is great to see, there is always something going on and this Senior Moments Hub and homecare is ever evolving.


So glad we choose you to look after mum, she is like a new person since joining your hub. She has great company every day and the home care team are like a lifeline getting mum up washed, dressed and fed before taking to the hub for the day.


Just the best set up all around to suit our time of need.


Reply from Sally Thompson at Senior Moments Care

Thanks so much for your kind words, we love looking after mum.


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Current Review Score: 9.9 (9.881)

Overview of Review Score

The Review Score of 9.9 (9.881) out of 10 for Senior Moments Care is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 9 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 9 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.981 for Senior Moments Care is calculated as follows: ( (51 Excellents x 5) + (1 Goods x 4) ) ÷ 52 Ratings = 4.981

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Senior Moments Care is based on 9 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 = 4.9

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 5 Dec 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (11)

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Meet the Team (14)

Sally

Sally Thompson

Job Title: Nursing Director

Joined: 2018

As a registered nurse for many years, I have developed a passion for providing better support for those who live with Dementia and finding a solution to enable them to remain living independently for as long as possible


With over 40 years experience both here and abroad I have been a care home manager and together with my partner I have run my own care business for expats in Spain


I am also a trainer and enjoy passing my knowledge onto others and watching staff develop and grow into great carers


Oriana

Oriana Dias

Job Title: Registered Manager

Joined: 2024

Originally from Portugal, Oriana joins the team to bring a fresh and vibrant future to the Moments team.


Fatima

Fatima Anique

Job Title: Team Leader

Joined: 2023

My name is Fatima and I did my degree in advanced biomedical science.

I joined Care because it was the best option according to my circumstances and managing my degree and finances at the same time. But unexpectedly, I fell in love with my job and everything I do for the lovely people around me. I have found unmatchable peace in what I do and I don’t see myself leaving care ever.


Lesley

Lesley Bownass

Job Title: Activity Team member

Joined: 2019

I first started my career at the age of 18 in 1981!
I left college on a Friday to start working with people with disabilities on the Monday. Over the years I have continued to work in various types of care homes, social services for the Elderly and for the NHS.
From the age of 5, I have always wanted to look after people. As you will imagine I have worked for many companies over 39 years, but I have finally found a company in Senior Moments that believes in the same things I do. They don’t make excuses for things they just get them done with the utmost dignity and respect for clients wishes, they also have a very supportive team including all the management (don’t often get to say that!) Thank you for letting me be part of something very special.


Ellie

Ellie Davies

Job Title: Team Member

Joined: 2024

After a holiday romance in Cyprus led to marrying a member of the armed forces Ellie previously from Scotland relocated to the UK and joined the Senior Moments Team with the great prospects ahead we welcome Ellie to a great career in care.


Alexandra

Alexandra Latham

Job Title: Trainer

Joined: 2023

Hi, I’m Alexandra, but call me Alex. I’m a retired nurse with experience in hospital care, nursing homes and education. I have also spent some time as a discharge co-ordinator, an NVQ Co-Ordinator, a Learning and Development Manager and an NHS 111 call adviser.


I assist the senior team at Senior Moments Care with teaching training and clinical issues as requested. I support individuals progressing through qualifications, train groups of new starters in mandatory subjects such as Safeguarding Vulnerable Adults and run support sessions for team members.


I am excited to help colleagues progress within their roles and give the absolute best standard of care to our family members.


I am also kept busy with my border collie Milo who is hilarious and stares at me until I take him to the beach and my fairly new Grandson who I watch Paddington Bear with and have lots of cuddles.


Neil

Neil Sinkinson

Job Title: Team member

Joined: 2024

Profile to follow


Chris

Chris Hill

Job Title: Team Member

Joined: 2024

Chris lives in Lytham with his two border collies.
A keen golf player he has also represented Lancashire in Tennis and cricket and England in Tennis as a youth player, he has achieved a disability coaching badge.
He joined our company as he felt he wanted to give something back, having worked as a driver for a local pharmacy he often popped into the Hub and decided a change of career was right for me to enable me to give something back to the community.
I have since gained the care certificate and I am looking forward to starting an apprenticeship in the coming months


Natalie

Natalie Suddell

Job Title: Team Member

Joined: 2022

Natalie has been on quite an adventure since joining our company becoming a mum to Logan and juggling her life to fit in full-time work.
She is a well-loved member of the team and working towards her level 2 in health and social care


Simon

Simon Clarke

Job Title: Team Member

Joined: 2023

Simon joined the team when he first moved to the area from Norfolk.
This was his first time working in social care although he had cared for his parents and had his own computer business.
Simon adjusted to his new role well supporting clients and even taking them on holiday.


Jonathan

Jonathan Barras Hargan

Job Title: Team member

Joined: 2024

Jonathan has come from working in education and loving his new roles within the team.


Tamaris

Tamaris Coda

Job Title: Team Member

Joined: 2024

A change of career is proving a good move for Tamaris whose smile and positivity brings great energy to the team.


Tracey

Tracey Otterman

Job Title: Team Member

Joined: 2024

A former Nurse and care home Manager Tracey brings a wealth of knowledge to the team and is a mentor to the younger members of the team.


Andy

Andy Bownass

Job Title: Activity Team Member

Joined: 2020

Andy has a long career in entertainment from Holiday camps to Theatres he brings a lot of laughter to the Hub family. His bad jokes are legendary though.


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