Bluebird Care Pontypool & Ebbw Vale

Room 5, Birch Suite, Mamhilad House, Mamhilad Park Estate, Pontypool NP4 0HZ
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9.1 31 Reviews
  • Bluebird Care Pontypool & Ebbw Vale, Pontypool
Bluebird Care Pontypool and Ebbw Vale are the local branch of the leading national home and live in care provider Bluebird Care. With decades of experience and a commitment to quality, continuity and availability they really are the best choice for home and live in care.

When people start to look for care at home for a loved one or for themselves they need clear and direct communications and a system which makes starting up a care package as simple and as straightforward as possible. People also need flexibility and choice, and they often need help as quickly as possible. This is the approach they taken at Bluebird Care Pontypool and Ebbw Vale and it has proved to be a fundamental part of their success.

They offer services all across Monmouthshire, Blaenau Gwent, Torfaen and Merthyr Tydfil.

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Care Provided by Bluebird Care Pontypool & Ebbw Vale

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • Laundry Service
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Rhiannon Rees (Manager)

Funding & Fees Guide for Bluebird Care Pontypool & Ebbw Vale

  • Prices

  • Monday to Friday


    30 minute - £26.85
    45 minute - £31.40
    1 Hour - £34.50


    Weekends


    30 minute - £27.85
    45 minute - £32.40
    1 Hour - £35.50


    Bank Holidays


    30 minute - £53.70
    45 minute - £62.80
    1 Hour - £69.00

Bluebird Care Pontypool & Ebbw Vale Reviews (31)

Total of 31, showing 1-20
9.1

Bluebird Care Pontypool & Ebbw Vale has a Review Score of 9.1 (9.083) out of 10, based on 4 reviews in the last 2 years. Over all time Bluebird Care Pontypool & Ebbw Vale has 31 reviews.

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Date Published

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Review from P H (Son of Client) published on 27 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent, friendly service, enabling parents to be given dignity and respect as they get older. They always welcome their visits. The services provided are extremely helpful and are essential in giving a good quality of life.

Reply from James Kutchera, Operations & New Business Manager at Bluebird Care Pontypool & Ebbw Vale

Thanks for you very kind review, out service users are at the heart of everything we do. So it is nice to hear we are getting it right


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Review from Caroline E (Sister of Client) published on 17 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care that is given to my sister is excellent.
When she is showered they treat her with respect and dignity and enjoys the conversations while being showered. All staff are friendly and reliable.
She really enjoys the company of the carer when she goes out on the Tuesday, Wednesday and Saturdays.

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Review from I P (Client) published on 28 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Generally excellent, but some variation between carers.

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Review from M W (Client) published on 24 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have received such excellent care from day one, almost four years ago. The carers have provided kindness, love, compassion, patience and understanding. The management also deserves the highest recommendation. Immaculate attention and solutions to every problem. I could not ask for more! So my most
sincere gratitude. May god bless you all.

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Review from D L (Son of Client) published on 13 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I rely on Bluebird care Pontypool and Ebbw Vale to help assist my mother in her day-to-day life following a stroke. Her aphasia means she is unable to speak, so communication back and forth to the girls who provide the care and their management is essential and the ease in which it is done is exemplary.
They often are met with challenges to mums care which include changes/problems with medication etc - to which they deal with promptly and professionally. They allow me to live my life or work as normally as possible whilst still being lasting power of attorney for my mother, these past 5/6 years.

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Review from C B (Son of Client) published on 13 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall experience good. The office staff are efficient and polite. Caring staff very respectful and attentive. All add to a good team.

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Review from Matthew G (Son of Client) published on 20 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Bluebird Care Pontypool have provided outstanding carers for the last 7 months for my mum and kept her safe and well at home for as long as possible. They were always on time, very smart and professional. They were very knowledgeable when it came to understanding dementia. All the members of our family
that came in contact with them noted their compassion and respect in maintaining her dignity when providing care for her. The communication with the supervisor and office staff was first class.

Reply from Cerys Morgan, Registered Manager at Bluebird Care Pontypool & Ebbw Vale

Hi Matthew,
Thank you for your great review! We are very pleased to hear that our brilliant care staff provided all that your mum needed throughout her time with us.
If there is anything further you require in the future, please do give us a call!


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Review from Alison H (Client) published on 24 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The care I received at the beginning of April for most of the month with my regular carer is second to none, but at end of the month, she went off and I had cover. Oh my God, what a shambles; never knowing who was coming one day to the next or even one shift to the next, never knowing what to do, arriving
late or early for lunch. So happy for the regular carer to be back.

Reply from Cerys Morgan, Registered Manager at Bluebird Care Pontypool & Ebbw Vale

Thank you so much for your feedback. I am very sorry that you have experienced anything less than outstanding when it comes to our standard of care. It is unfortunate that we have had some staff shortages throughout the Covid Pandemic, and it has affected us the most throughout the recent months, although ensuring all of our customers received a care visit within the correct timescale throughout this period was of utmost importance to us. On the other hand, it is great to hear that your regular carer is providing you with excellent service. If any of these issues do occur in the future, please do not hesitate to give us a call, and we can rectify any concerns immediately. Any feedback whatsoever is welcomed.


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Review from Beverley K (Daughter of Client) published on 18 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our experience with the care company has been a positive one. They provide regular and punctual care, which puts the client at ease. All carers are considerate and kind. Any problems that occur during the carer's visits are passed on and solved. Communication with the office and management are always
available when required.

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Review from S D (Wife of Client) published on 18 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Consistent staff who get to know us and provide the care we request and need!
Able to contact senior staff easily. Very approachable.
Also, very patient when we forget to let them know care isn't needed because of hospital stays.

Reply from Becky Edenborough, Digital Marketing Manager at Bluebird Care Pontypool & Ebbw Vale

Hello, you have really made our day! We always love to receive a positive review of the care we provide and appreciate you taking the time to rate us!


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Review from V S (Daughter of Client) published on 21 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are very friendly and helpful on every visit and office staff are very helpful to the best of their ability and contact me regularly to check that everything is going right. When I want to have a little chat they are happy to sit and chat with me and ask me about my life.

Reply from James Kutchera, Operations & New Business Manager at Bluebird Care Pontypool & Ebbw Vale

Thank you very much for your positive review. We pride ourselves on our customer-first approach.


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Review from Brian C (Husband of Client) published on 28 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find Bluebird to be an excellent service, the aspect I am always impressed with besides the first-class personal care is the social interaction between my wife and the carers, which in the present circumstances with little outside human contact (apart from staring at my ugly mug all day) is a real
boost to someone with mental health issues. Also, I find the management friendly and approachable. In all honesty, a service to be strongly recommended.

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Review from R J (Nephew of Client) published on 28 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Carers are always kind, considerate and patient. Established a good rapport with my aunt. Always neat, tidy, and clean up after themselves.

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Review from Russell W (Son of Client) published on 12 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad's care has been excellent. He was apprehensive at first, but pleasantly surprised by the friendly and understanding attitude of the Bluebird staff, and now has a good rapport with all the careers who visit him, and looks forward to their company and support each morning. Since the start of his care
with Bluebird, we have seen a massive improvement in his general health and well-being, as their care allows him to wash, dress and begin each day with a positive routine. Can’t praise them enough.

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Review from Kenneth J (Client) published on 10 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am more than satisfied with all the service I have had with the company. I have found all the staff very efficient and very friendly. They are always willing to have a lovely chat. I would definitely recommend this service to family and friends.

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Review from Christine L (Daughter of Client) published on 5 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

During the past year of the Covid pandemic we have continued to receive the support of the Bluebird carers, which has been invaluable. Mum looks forward to their visits and they provide support in a helpful and friendly manner.

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Review from Jane A (Daughter of Client) published on 27 April 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Living abroad, it is a comfort to know that the Bluebird Girls (as we call them!) are there for my mother. I’ve found them to be very helpful and efficient and, importantly, easy to contact even from overseas. They are flexible too, happy to cancel their visits for a week whenever I’m over visiting
my mother, to let us make the most of our time together. It’s always possible to discuss on the telephone any concerns or issues which might arise for my mother, so I’ve never felt ‘out of the loop’. In the present lockdown crisis, unable to visit, it helps to know these kindly ladies are there.

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Review from Sonja H (Client) published on 27 April 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I find being a service user eased by the care and compassion that the Bluebird care providers give, so helpful. Having to be dependant on others when you are 51-yrs-old and normally very independent is not too bad now as they are lovely people to chat with too.
The fact that they come twice a day which
has helped ease the difficulties I have now with my disabilities, personal care is great, hair washing, showering, dressing assistance and help with food preparation.
I would be very happy to recommend them for home care in the future.
Also in this current time of Lockdown like many people would not have anyone else visit other than Bluebird.

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Review from Jane C (Daughter of Client) published on 27 April 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The manager and her team have made a huge difference to my Mother’s life. My Mother was very reticent about having carers when she came out of hospital to return home. As daughters we live a long way away, go regularly but care was needed daily. The carers have built up lovely, trusting relationships
and are a lifeline to Mum, even more so during the C19 lockdown. The manager has adapted the care needed from doing more and organising a hairdresser as Mum cannot wash her hair. I am sent weekly photos, which is lovely as it is the only time I get to see Mum as she does not do video call etc.
Bluebird Care are brilliant for Mum, mentally as well as physically, she could not manage without them. I would recommend them, without reservation to anyone.

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Review from Carolyn M (Daughter of Client) published on 27 April 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I live in Canada and have only met my parents Bluebird carers occasionally when I visit them in Wales. Those I have met seemed very pleasant and helpful. They are very reliable and it's wonderful to know my parents are well looked after. Whenever I have phoned or emailed Bluebird myself they are
extremely efficient and I've been very happy with their service.

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Current Review Score: 9.1 (9.083)

Overview of Review Score

The Review Score of 9.1 (9.083) out of 10 for Bluebird Care Pontypool & Ebbw Vale is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 4 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.3 out of 5 from 4 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.833 for Bluebird Care Pontypool & Ebbw Vale is calculated as follows: ( (21 Excellents x 5) + (2 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 24 Ratings = 4.833

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Bluebird Care Pontypool & Ebbw Vale is based on 4 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 = 4.25

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate Wales is responsible for the registration and inspection of social care services in Wales.

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Awards / Recognitions (5)

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Meet the Team (5)

James

James Harris

Job Title: Franchise Owner

Joined: 2018

I have a background in franchising across many industries, when Bluebird Care was introduced to me I was encouraged by not only the business opportunity but also the opportunity it presents to be able to make a real difference to people's lives both as an employer but also as a service provider.


James

James Kutchera

Job Title: Operations Director

Joined: 2022

Having worked in various industries during my career I am delighted to join the excellent team at Bluebird Care.


Rhiannon

Rhiannon Rees

Job Title: Registered Manager

Joined: 2023

I have worked in the care sector for the past 16 years in a variety of roles, which has given me experience in all aspects of a Care Manager. I currently hold a QCF level 5 in health and social care and is working towards completing my ILM level 5 soon.


I started working for Bluebird Care in September 2023 I have been really welcomed and supported to settle into my job role by all the team.  I am thoroughly enjoying working as part of a Dynamic team, ensuring we provide the best care possible in a person-centred way, for people to maintain independence whilst living in their own home.


Margaret

Margaret Jones

Job Title: Customer Support Officer

Joined: 2022

Hello, I am Margaret and I have worked for Bluebird Care for 2 Years, first as a carer and then as a Customer Support Officer. My role is Creating care plans for potential clients which is a job I love to do. I have worked in the care sector for at least 20 years and during that time as a carer have Tupeed from care provider to other care providers, I was offered this role which I could not refuse  And am quite happy to carry on working until I retire 


Eden

Eden Kemp

Job Title: Care Consultant

Joined: 2022

Hello, I'm Eden. I am the Care Consultant for the branch. 


I am the first point of contact for potential customers looking for care. Alongside this, I deal with all our recruitment and also all our social media!


I have been with Bluebird Care since May 2022 and really enjoy working with a such great team. I have no previous experience in the Care Sector, but I have learned so much in such little time. I previously worked as a Customer Service Advisor in the Manufacturing Industry for 10 years. 


Frequently Asked Questions about Bluebird Care Pontypool & Ebbw Vale

What Type of Services does Bluebird Care Pontypool & Ebbw Vale offer?

Bluebird Care Pontypool & Ebbw Vale offers Home Care.

How many Carers does Bluebird Care Pontypool & Ebbw Vale employ?

Bluebird Care Pontypool & Ebbw Vale employs 50 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Bluebird Care Pontypool & Ebbw Vale to verify any information. View our terms and conditions. Bluebird Care Pontypool & Ebbw Vale has a Platinum Service – more info.