Bluebird Care Pontypool & Ebbw Vale

Room 5, Birch Suite, Mamhilad House, Mamhilad Park Estate, Pontypool NP4 0HZ
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9.1 31 Reviews
  • Bluebird Care Pontypool & Ebbw Vale, Pontypool
Bluebird Care Pontypool and Ebbw Vale are the local branch of the leading national home and live in care provider Bluebird Care. With decades of experience and a commitment to quality, continuity and availability they really are the best choice for home and live in care.

When people start to look for care at home for a loved one or for themselves they need clear and direct communications and a system which makes starting up a care package as simple and as straightforward as possible. People also need flexibility and choice, and they often need help as quickly as possible. This is the approach they taken at Bluebird Care Pontypool and Ebbw Vale and it has proved to be a fundamental part of their success.

They offer services all across Monmouthshire, Blaenau Gwent, Torfaen and Merthyr Tydfil.

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Care Provided by Bluebird Care Pontypool & Ebbw Vale

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • Laundry Service
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Rhiannon Rees (Manager)

Funding & Fees Guide for Bluebird Care Pontypool & Ebbw Vale

  • Prices

  • Monday to Friday


    30 minute - £26.85
    45 minute - £31.40
    1 Hour - £34.50


    Weekends


    30 minute - £27.85
    45 minute - £32.40
    1 Hour - £35.50


    Bank Holidays


    30 minute - £53.70
    45 minute - £62.80
    1 Hour - £69.00

Bluebird Care Pontypool & Ebbw Vale Reviews (31)

Total of 31, showing 21-31
9.1

Bluebird Care Pontypool & Ebbw Vale has a Review Score of 9.1 (9.083) out of 10, based on 4 reviews in the last 2 years. Over all time Bluebird Care Pontypool & Ebbw Vale has 31 reviews.

Overall Experience

  • 27
  • 4
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  • 0

Date Published

31
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27

Review from S K (Client) published on 27 April 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found Bluebird Care amazing since joining them last year. After an awful experience with my previous provider, it's been a real breath of fresh air. Their professionalism alongside their very caring nature always has me reassured. I would happily recommend Bluebird to my friends and family.

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Review from Keren G (Client) published on 27 April 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been pleased with the quality of care I have received these past few weeks.
Nothing is too much trouble.
The staff are pleasant.

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Review from Maria H (Client) published on 27 April 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Have been excellent. Gone above and beyond. If washing up in the sink from last night will not leave it. Go to the local shop for birthday cards, tins of beans and shepherds pie, etc. Always get a receipt. Are excellent in my personal care and always go at my speed, not theirs.

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Review from K H (Daughter of Client) published on 27 April 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Switched to Bluebird after inconsistent service from a previous provider. Seem excellent so far. More continuity with a regular carer. More regular in timings. And more professional all-round - helpful and willing to go above and beyond. In spite of the coronavirus pandemic, they are maintaining standards.
My father seems happier with the quality of the carers - they chat to him and spend more time on his (relatively straightforward) needs. Good punctual communication with the office too. Very pleased so far.

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Review from Carol L (Daughter of Client) published on 24 April 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Bluebird provides occasional daycare for my father - they are great at stepping up at the last minute, and their staff are kind, considerate, thoughtful and understanding. They also do a great job of providing continuity of care even at short notice. A professional, efficient and warm service - thank
you!

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Review from Nia H (Friend of Client) published on 24 April 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A fantastic company that exceeded my expectations of care. Their service and attention to detail was tremendous and gave you a real sense of comfort to know that those you care about are in the best hands. The work of all carers and particularity the care coordinator was second to none, and I would
thoroughly recommend them time and time again. Thank you.

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Review from Karla J (Granddaughter of Client) published on 24 April 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Fantastic service. The care coordinator was exceptional in understanding the needs and the careers looked after her in the best way possible. The company went above and beyond. I can’t thank them enough.

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Review from Daryl G (Friend of Client) published on 11 December 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Bluebird were called in a private capacity to enable my friend to come home from Hospital. The care coordinator dealt with my enquiry efficiently and understood the circumstances. Care was put in place quickly resulting in my friend coming home a week later. The carers arrived on time, were friendly,
compassionate and did all that was asked of them. When in a difficult position needing night sitters, from requesting the service on Thursday a sitter was in place for Monday and the following nights. My experience of Bluebird has been a good one.

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Review from Kirsty D (Niece of Client) published on 11 February 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

An extremely caring and passionate team of caregivers who truly go above and beyond the call of duty. During what would typically be a difficult time in the cold weather they always put the clients first, ensuring they get the very best care and attention at all times. I truly couldn't ask for anything
more and feel comfortable in the fact that my uncle is in their capable hands.

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Review from Hayley E (Friend of Client) published on 30 January 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A brilliant company who provide an excellent service. All of the colleagues are wonderful and treat you like you're very special. I have never found a care company so passionate about making sure you are so cared for.

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Review from Victoria S (Granddaughter of Client) published on 28 January 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very impressed with the staff and management who have the client's best interest at heart and go out of their way to be helpful and considerate.

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Current Review Score: 9.1 (9.083)

Overview of Review Score

The Review Score of 9.1 (9.083) out of 10 for Bluebird Care Pontypool & Ebbw Vale is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 4 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.3 out of 5 from 4 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.833 for Bluebird Care Pontypool & Ebbw Vale is calculated as follows: ( (21 Excellents x 5) + (2 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 24 Ratings = 4.833

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Bluebird Care Pontypool & Ebbw Vale is based on 4 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 = 4.25

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate Wales is responsible for the registration and inspection of social care services in Wales.

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Awards / Recognitions (5)

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Meet the Team (5)

James

James Harris

Job Title: Franchise Owner

Joined: 2018

I have a background in franchising across many industries, when Bluebird Care was introduced to me I was encouraged by not only the business opportunity but also the opportunity it presents to be able to make a real difference to people's lives both as an employer but also as a service provider.


James

James Kutchera

Job Title: Operations Director

Joined: 2022

Having worked in various industries during my career I am delighted to join the excellent team at Bluebird Care.


Rhiannon

Rhiannon Rees

Job Title: Registered Manager

Joined: 2023

I have worked in the care sector for the past 16 years in a variety of roles, which has given me experience in all aspects of a Care Manager. I currently hold a QCF level 5 in health and social care and is working towards completing my ILM level 5 soon.


I started working for Bluebird Care in September 2023 I have been really welcomed and supported to settle into my job role by all the team.  I am thoroughly enjoying working as part of a Dynamic team, ensuring we provide the best care possible in a person-centred way, for people to maintain independence whilst living in their own home.


Margaret

Margaret Jones

Job Title: Customer Support Officer

Joined: 2022

Hello, I am Margaret and I have worked for Bluebird Care for 2 Years, first as a carer and then as a Customer Support Officer. My role is Creating care plans for potential clients which is a job I love to do. I have worked in the care sector for at least 20 years and during that time as a carer have Tupeed from care provider to other care providers, I was offered this role which I could not refuse  And am quite happy to carry on working until I retire 


Eden

Eden Kemp

Job Title: Care Consultant

Joined: 2022

Hello, I'm Eden. I am the Care Consultant for the branch. 


I am the first point of contact for potential customers looking for care. Alongside this, I deal with all our recruitment and also all our social media!


I have been with Bluebird Care since May 2022 and really enjoy working with a such great team. I have no previous experience in the Care Sector, but I have learned so much in such little time. I previously worked as a Customer Service Advisor in the Manufacturing Industry for 10 years. 


Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Bluebird Care Pontypool & Ebbw Vale to verify any information. View our terms and conditions. Bluebird Care Pontypool & Ebbw Vale has a Platinum Service – more info.