Avanti Homecare

The Cottage (Unit 10), Kensington Business Park, Ilkeston DE7 5NY
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10 18 Reviews
  • Avanti Homecare, Ilkeston
Avanti Homecare, established in 2018, is a local, family-run, award-winning provider of at-home care services in the Ilkeston and Ripley areas of Derbyshire. The company is dedicated to building a team that clients can trust with their own family members, a commitment that was personally affirmed when one of the founders' loved ones required support.

Avanti Homecare believes that excellent care begins with understanding each individual on a personal level. The team takes the time to listen to clients' stories, learn about their preferences and lifestyles, and support them in continuing the activities they love.

Offering a range of services from everyday assistance to more complex care, Avanti Homecare specialises in Dementia Care, Mobility Assistance, Palliative Care, Stroke Care, Parkinson's Care, and support for Sensory Impairments. Clients receive tailored care packages to help them live comfortably at home, including help with medication, personal care, household tasks, meal preparation, shopping and errands, and companionship.

The company's commitment to quality includes:

Visits occurring at expected times
A small team of carers who truly know each client
Care that adapts as needs change
Regular well-being and quality checks from the management team
Industry-leading training for staff
Unhurried visits to ensure all client needs are met
Digital systems that consistently monitor clients’ well-being

Avanti Homecare is devoted to enhancing the quality of life for each individual, enabling them to live independently with the support they need.

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Care Provided by Avanti Homecare

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Dementia
  • Medication Assistance
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Sensory Impairment
  • Other Care Provided
  • Adult Home Care (18+)

Good to Know

  • Person in charge
  • Lucy Middleton (Manager)

Funding & Fees Guide for Avanti Homecare

  • Prices

  • £29.00 per hour weekdays and before 8pm (£31.00 weekends and after 8pm) + £6.00 visit charge.

  • Minimum visit duration is 30 minutes, the visit charge is to cover care staff travel time and expenses.

Avanti Homecare Reviews (18)

10

Avanti Homecare has a Review Score of 10 (9.962) out of 10, based on 18 reviews in the last 2 years. Over all time Avanti Homecare has 18 reviews.

Overall Experience

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Date Published

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Review from Becca T (Wife of Client) published on 11 April 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Wow what an incredible find
After my Husband suffered a stroke in Feb 2024 we needed care on his discharge from hospital unfortunately he was in and out of hospital until the August and due to complications and him wanting to stay at home it was agreed that he could with 2 carers 4 times a day.
I
picked Avanti based on the times they could offer and I couldn't have picked better, the whole team are so friendly, caring and nothing is too much trouble, they understand when you are having a '
bad' day and that goes for me as well as my husband and respect that they are in your home when times are tough.
We have a physio and she comes when the carers are here and they fully support the exercise program that is given and she has herself praised them and even recommended Avanti to her clients
Over all 10/10 couldn't have chosen better

Reply from Lucy Middleton, Registered Manager at Avanti Homecare

Thank you so much for sharing such a heartfelt review of your experience with us. We're glad that we could support both you and your husband during a challenging time, and it's wonderful to hear that our carers' compassion and flexibility have made a positive difference. We know how important it is for you both to feel supported, especially on the "bad" days-your comfort and peace of mind are our top priorities. We're also delighted that our carers have worked so well alongside your physio, and we truly appreciate the recommendation. Thank you again for placing your trust in Avanti Homecare; it's an honour to be part of your husband's ongoing care at home.


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Review from Rebecca W (Daughter of Client) published on 6 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have used Avanti Homecare now for two years. They have been an excellent care company. The carers are always very attentive and make my mum smile before they leave as she is bedridden. This is very important. They are extremely reliable. Have never let her down, where we have used other companies
and this has been the case which has been extremely stressful. As a company, they are in contact regularly, checking that things are done and asking if there are any problems. From our experience, this is how care companies should be run, and we appreciate everything they do.

Reply from Lucy Middleton, Registered Manager at Avanti Homecare

Thank you so much for your lovely review and for choosing Avanti Homecare for the past two years. It's wonderful to hear that our carers bring a smile to your mum's face each visit, and we're glad our regular check-ins help keep stress levels down for you both. We really appreciate your kind words about our reliability and dedication-your support means a great deal to us. We look forward to continuing to provide the friendly, attentive care you've come to trust.


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Review from A R (Son of Client) published on 17 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found the Avanti Homecare carers to be both compassionate and professional in providing for the needs of my father over the last 2 and a half years. The management team are always receptive to his changing requirements. Carers and management are proactive in keeping me informed of his condition
when necessary. I am very grateful for their help. Thank you.

Reply from Lucy Middleton, Registered Manager at Avanti Homecare

Thank you so much for sharing your lovely feedback. We've really enjoyed looking after your father over the past 2.5 years and it's wonderful to hear that our carers have provided the kindness and professionalism you both deserve. Our management team works hard to stay on top of any changes in his needs and to keep you updated, so it's great to know you feel well-informed. We truly appreciate your continued trust in Avanti Homecare and we look forward to supporting you both for many years to come!


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Review from D O (Daughter of Client) published on 7 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

During the last few years of my late father's life, my father was cared for by Avanti Homecare. The care and support of both my father and his extended family was outstanding. During the final months of my father's life, Avanti's dedication shone through. They helped us all to come to terms with the
loss of our father.

Reply from Lucy Middleton, Registered Manager at Avanti Homecare

Thank you so much for taking the time to post this review. Firstly we would like to say again how sorry we are for your loss. Our whole team loved your father and we are so proud to hear that we could offer support to you all during that difficult time. We will pass your kind words on to the team - they will really appreciate it.


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Review from M B (Nephew of Client) published on 7 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We want to express our appreciation and thanks for the care provided by Avanti following the cancer diagnosis for our Uncle through 2024 and early 2025. Over nine months we had firstly three care visits a day, reduced to two visits (at our request) and in the final two months increased to four visits
a day when his condition worsened. Over all this time we had no complaints at all about the quality of care provided. We can't speak highly enough of Avanti's carers who were professional, experienced and polite with us, his family, but above all, they were genuinely caring and interacted with great kindness with our Uncle. They provided him not just with daily care needs but with valuable social contact and chat which cheered him immensely. We would even hear them singing with him which was lovely. We'd like to thank both the carers and Avanti's management for ensuring that our Uncle received the best possible care in these months. Thank you so much from the bottom of our hearts.

Reply from Lucy Middleton, Registered Manager at Avanti Homecare

First, please accept our heartfelt condolences on the loss of your Uncle. We are truly sorry for your loss and we deeply appreciate you taking the time to share such kind words during what must be a difficult time for your family. Your review has touched us all and it means the world to know that the care we provided brought comfort, joy and companionship to your Uncle. Our team genuinely loved their time with him, and we've heard many stories about their chats and singing together. Hearing that these moments brightened his days reminds us why we do what we do. At Avanti, we always strive to provide not only professional, high-quality care but also genuine human connection. We're so pleased that you felt a part of the Avanti family throughout this journey, as that sense of connection is at the heart of everything we aim to achieve. Thank you again for this beautiful message. Please know that we are keeping you and your family in our thoughts.


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Review from C O (Client) assisted by family/friend published on 6 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers who visit me make me feel cared for and that they enjoy coming to me, which is always a nice thing and I feel cared for.

Reply from Lucy Middleton, Registered Manager at Avanti Homecare

Thank you so much for taking the time to post this lovely review. I'm so happy to hear that the carers make you feel cared for and I can certainly confirm that they very much enjoy coming to visit you! We will pass your kind words on to the team - it's so nice for them to know that they are making a difference to you.


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Review from L B (Daughter of Client) published on 3 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with the care and support received, the carers are always on time and very supportive.
I feel at ease knowing they are coming and looking after my mum who is 93 years old.
Very polite and friendly team and will always contact me if they are worried or concerned about anything.
After
reading about other care companies I will highly recommend Avanti Homecare and always recommend them to my friends on social media.
Overall I am highly satisfied.

Reply from Lucy Middleton, Registered Manager at Avanti Homecare

Thank you so much for taking the time to post this lovely review. It is great to hear that our amazing team are making you feel more at ease and I know that they love visiting your mum. We also really appreciate you recommending our team, it makes such a difference to a small company like ours. Please let us know if there is ever anything more we can do to help.


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Review from Christine B (Daughter of Client) published on 21 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleased with the service, can't find fault with them.

Reply from Lucy Middleton, Registered Manager at Avanti Homecare

Hi, thank you so much for taking the time to post this review. We are so glad that you are happy with the service that our amazing team are providing for your mum. I know that they really enjoy their visits with her too. Please just let us know if there is anything else we can do, we are always at the end of the phone.


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Review from John Y (Husband of Client) published on 20 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Over the last weeks, we have received an excellent service from the team. All have been so kind. Unfortunately, the costs have been the reason for terminating the contract. Keep up the great work for future clients.

Reply from Lucy Middleton, Registered Manager at Avanti Homecare

Thank you so much, John, for taking the time to post this review. It's great to hear that you have had an excellent service from the team. I'm sorry that costs were the reason you have had to terminate your contract with us. We want to be open and transparent in all things and that includes cost. We price our care so that we can pay our professional team at the level they deserve and will never need to give them zero-hours contracts. We look after our team so that they can provide an excellent service to you.


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Review from Fiona G (Client) published on 7 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am totally satisfied with the care I received from Avanti Homecare. The carers are kind and considerate and I enjoy their company. I do not know what I would do without them!

Reply from Lucy Middleton, Registered Manager at Avanti Homecare

Thanks so much, Fiona for taking the time to post this lovely review. It is great to hear that you are so happy with the care that you are receiving and in particular that you are enjoying the company of our amazing team of carers. I know that they enjoy their visits with you too! Please do not hesitate to get in touch if there is anything else we can do to help or let her know the next time she pops round for a check-in.


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Review from Andrea H (Daughter of Client) published on 16 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care was lovely, relaxed and a happy approach to work. Any jobs asked were undertaken and a help to the situation we were experiencing at that time.

Reply from Lucy Middleton, Registered Manager at Avanti Homecare

Thank you so much Andrea for taking the time to post this lovely review. It is great to hear that you are happy with the care and in particular that our fantastic team had a relaxed and happy approach. We always want to make sure that we are helping in whatever way we can and we will make sure we let the team know that they were a help to your family.


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Review from Penny J (Wife of Client) published on 16 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband had cancer and began to need a lot of help with his personal care. We chose Avanti Homecare. The assessment was done by the managers who were lovely and put us both at ease and the subsequent care we received was wonderful. All the carers were introduced to us and were so efficient but also
so cheery, kind and interested. We both looked forward to their visits and it was also good to hear from the managers who kept in touch. I think they were checking that we were happy with the care. We were very happy. I would recommend these people to anyone. My husband thought the world of them. They made such a positive difference to us at such a difficult time.

Reply from Lucy Middleton, Registered Manager at Avanti Homecare

Thank you Penny for taking the time to post this lovely review. I know that the whole team looked forward to visiting you too! It's great to hear that the help made a difference to you both during a difficult time and if you ever need anything else please do just give us a call.


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Review from Mary W (Client) published on 11 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I could not manage without the care and support of all the carers and staff. All come in with a smile and are cheerful. Ask me if there is anything they could do before leaving.

Reply from Lucy Middleton, Registered Manager at Avanti Homecare

Thank you so much Mary for taking the time to share this lovely review. We are so happy that you enjoy your team of carers and that they are all happy when they come to visit you. We know that they enjoy their time with you too! It's also great to hear that they are always looking to see if there is anything more they could do for you - we always want to make sure we go above and beyond for our lovely clients! Please always let us know if we can help in any other way.


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Review from A L (Client) published on 28 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very pleased with the care, they all do a really good job, they are more like friends than carers.

Reply from Lucy Middleton, Registered Manager at Avanti Homecare

Thank you so much for taking the time to post this lovely review. It is great to hear that you are happy with the job that our amazing team of carers are doing for you. In particular, I'm so pleased to hear that they feel more like friends than carers, we want everyone that we look after to feel like they are a part of our Avanti family and hearing that you feel like that is amazing. I know that the carers all really enjoy their visits with you and I'll be sure to pass your kind words on to them.


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Review from Stephen S (Client) assisted by family/friend published on 15 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very pleased with the quality of care I receive. It is always done with a polite and positive attitude.
I find it very reassuring to know that if I need any assistance the care leaders are only a call away. Myself and my family have faith and believe in the management.

Reply from Lucy Middleton, Registered Manager at Avanti Homecare

Thank you so much for taking the time to share your feedback and for your kind words. It's always great to hear that the team are providing top-quality care. We are also glad to hear that your relationship with our management team is strong, as you know we are all only ever a call away! I look forward to continuing to work together.


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Review from C W (Daughter of Client) published on 15 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The carers come in and support my dad and chat and have a laugh with my dad, which I like - my regular care team know what he is like and sense of humour. Having access to the app so I can see the calls is really good and gives me reassurance.

Reply from Lucy Middleton, Registered Manager at Avanti Homecare

Thank you for taking the time to share this review. It is so lovely to hear that your dad is enjoying his visits from the team as much as they enjoy visiting him and his sense of humour! We are so happy you find having access to our friends and family app reassuring, it's a great resource and we know first-hand how important it is to be able to see this information in real time. We look forward to continuing to work with you and your lovely dad.


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Review from Lorriane S (Daughter-in-law of Client) published on 13 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good carers. Excellent at their work. Very kind to my mother-in-law and help with all her needs.

Reply from Lucy Middleton, Registered Manager at Avanti Homecare

I know the carers love visiting your mother in law and we appreciate your kind words - thank you


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Review from L P (Daughter of Client) published on 2 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been receiving care and support from Avanti for over a year and I am delighted with the service. Mum is cared for in a thoughtful, professional, dignified and friendly way. The service is reliable and there is excellent communication between me and the service provider.
Since the care began,
the quality of Mum's life is so much better and she is able to continue to live in her own home which is what she wants more than anything. She is clean, fed, medicated and very importantly stimulated by the regular visits of this dedicated team.

Reply from Lucy Middleton, Registered Manager at Avanti Homecare

Thank you so much for taking the time to post this lovely review. We are so happy to hear that our fantastic team are making such a difference to your mum's quality of life. In particular, it is great to hear that this is helping her do what she wants by staying independent and in her own home. I know that the team all love visiting her too!


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Current Review Score: 10.0 (9.962)

Overview of Review Score

The Review Score of 10 (9.962) out of 10 for Avanti Homecare is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 18 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.962 for Avanti Homecare is calculated as follows: ( (102 Excellents x 5) + (4 Goods x 4) ) ÷ 106 Ratings = 4.962

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Avanti Homecare is based on 18 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 29 Nov 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (3)

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Meet the Team (4)

Lucy

Lucy Middleton

Job Title: Registered Manager

Joined: 2018

As the Registered Manager for our Ilkeston and Long Eaton branch, I oversee everything to ensure our clients and care team are well-supported and everything runs smoothly. I also work closely with our other branches to ensure consistency and quality across all our locations. It’s a collaborative effort, and I’m always here to help wherever needed! You will hear from me regularly and I’ll come and visit you at least twice a year to review how your care is going. I love to spend quality time with our clients and making sure we’re doing everything we can to make a difference in their lives.


Noureen

Noureen Akhtar

Job Title: Care Quality Manager

Joined: 2021

As a Care Quality Manager, my responsibility is to make sure we are meeting and adapting to your needs. Every couple of months, I’ll be coming to see you so that we can have a chat about how you are, what’s going well with your care and what you would like us to improve on. If you have any concerns, I’ll make sure we take action right away and connect with any other health professionals you might need. I regularly visit clients’ homes alongside our care team to ensure we’re maintaining the highest standards. I absolutely love working with our wonderful team and getting to meet clients like you. I can’t wait to see you soon!


Leona

Leona Allsop

Job Title: Senior Care Coordinator

Joined: 2019

At Avanti, I work closely with our Care Coordinator and make sure each carer has enough time to properly support every client we have. I make sure the rotas are fair and geographically friendly for our care team too! I stay in regular contact with GPs, social workers, and District Nurses to ensure that any updates to your care are communicated to our team quickly. By working closely with them, I make sure you always have everything you need, and that your care is delivered smoothly and consistently. I am the first person carers can reach out to if they need support with their rota!


Katy

Katy Madden

Job Title: Care Coordinator

Joined: 2021

In my role, I create the weekly staff rotas, ensuring they meet the needs of both our clients and our team. If you call the office during business hours, there’s a good chance you’ll speak with me! I also handle various administrative tasks to ensure everything runs smoothly and efficiently behind the scenes. At Avanti, we make sure you are introduced to each carer that you meet so you are likely to have me visit you sometimes.


Frequently Asked Questions about Avanti Homecare

What Type of Services does Avanti Homecare offer?

Avanti Homecare offers Home Care.

How many Carers does Avanti Homecare employ?

Avanti Homecare employs 80 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Avanti Homecare to verify any information. View our terms and conditions. Avanti Homecare has a Platinum Service – more info.