Alpha Health & Care Services Ltd

Suite 8, Tylers House, 5 Tylers Avenue, The Link Business, Southend-on-Sea SS1 2BB
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9.3 5 Reviews
  • Alpha Health & Care Services Ltd, Southend-on-Sea
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Care Provided by Alpha Health & Care Services Ltd

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Dementia
  • Learning Disability
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Sensory Impairment
  • Other Care Provided
  • Adult Home Care (18+)
  • Personal Care (on a contracted hours basis)

Good to Know

  • Owner
  • Alpha Care and Health Services Ltd
  • Person in charge
  • Debbie Rotimi (Registered Manager)
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Alpha Health & Care Services Ltd Reviews (5)

9.3

Alpha Health & Care Services Ltd has a Review Score of 9.3 (9.328) out of 10, based on 5 reviews in the last 2 years. Over all time Alpha Health & Care Services Ltd has 5 reviews.

Overall Experience

  • 4
  • 1
  • 0
  • 0
  • 0

Date Published

5
0
0
5
0

Review from Allan H (Son of Client) published on 26 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The girls at Alpha cared for my mother who had dementia for two years. They were the second agency I had in to care for her and I cannot fault them. The carers all knew their responsibilities and were well trained, they were compassionate, patient and took great effort into making my mother feel comfortable,
safe, and respected. The carers that she had on a regular basis, would go above and beyond for my mother. I cannot thank them enough.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Emma B (Client) published on 29 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Alpha Health and Care Services made such a big difference in my life and I am forever grateful. My experience with Alpha carers has been a very good experience because I grew to have a relationship with many of their carers and felt they really cared for me and this made me very comfortable to be able
to share my space and home with them. Having chats with carers made my day and also positively made a difference in my emotional and mental health well-being. My choices have always been respected.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Ruth H (Client) published on 28 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Loving, caring and respectful are some of the few words I can use to describe Alpha Health and Care Services. Alpha have always looked after me and I have always felt that the carers treat me like family. I used to be very anxious with getting help from other people because I have always been independent
but with Alpha it's as if they are looking after their mother, sister or aunty.
Alpha Carers went over and beyond to help me with the things I struggled with or could not get help from other services. Alpha made such a big difference in my life in a way that ever since Alpha started to look after me over two years ago, I have not wanted to move to any another agency.

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Management

Treated with Dignity

Value for Money

Review from Leslie J (Client) published on 23 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

As a service user, Alpha carers have always done what they can to provide care for me and encourage my independence. It was difficult for me after having a stroke and other issues to rely on help from other people since I had lost contact with friends due to long-term hospitalisation and losing my phone.
Alpha has been with me from the beginning of my journey and they have supported me to grow stronger physically, emotionally and mentally. I am forever grateful for the care of Alpha Health & Care Services. They went above and beyond for me.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Roland S (Husband of Client) published on 2 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very professional and caring.
Our carers treat my wife with dignity, calmness and gentleness.
We are very grateful for the carers as they are making it possible for her to stay in her own home.
I cannot speak highly enough of the services that Alpha Health & Care Services carers provide.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 9.3 (9.328)

Overview of Review Score

The Review Score of 9.3 (9.328) out of 10 for Alpha Health & Care Services Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 5 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.5 out of 5 from 5 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.828 for Alpha Health & Care Services Ltd is calculated as follows: ( (24 Excellents x 5) + (5 Goods x 4) ) ÷ 29 Ratings = 4.828

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Alpha Health & Care Services Ltd is based on 5 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 = 4.5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 7 Aug 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (0)

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Meet the Team (0)

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Frequently Asked Questions about Alpha Health & Care Services Ltd

What Type of Services does Alpha Health & Care Services Ltd offer?

Alpha Health & Care Services Ltd offers Home Care.

How many Carers does Alpha Health & Care Services Ltd employ?

Alpha Health & Care Services Ltd employs 20 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Alpha Health & Care Services Ltd to verify any information. View our terms and conditions. Alpha Health & Care Services Ltd has a Basic Service – more info.