Care Outlook (Twickenham)

122 Nelson Road, Twickenham TW2 7AY

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2 Reviews

Care Outlook (Twickenham), Twickenham

Care Provided by Care Outlook (Twickenham)

Type of Service
Home Care Provider
Privately Owned

Specialist Care Categories
Cancer Care
Cleaning Service
Companionship
Dementia
Drug Dependence (past or present)
Food Preparation & Serving
High Dependency Care, two carers attending
Laundry Service
Learning Disability
Medication Assistance
Mental Health Condition
Older Person Care
Palliative Care
Personal Hygiene Care
Physical Disability
Respite cover
Sensory Impairment
Shopping Service / Errands
Sit in Service

Other Care Provided
Adult Home Care (18+)
Hospital Discharge
Personal Care (on a contracted hours basis)
Personal Care Assessments
Risk Assessments in the Home

Good to Know

Group/Owner
Care Outlook Ltd

Person in charge
Debra Trani (Registered Manager)

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Review from K S (Partner of Client) published on 29 November 2021
Submitted via Website • Report

Overall Experience

The actual carers are helpful and try their best to carry out their duties, but as for the organisation of their office, it is absolute rubbish. My wife, who is disabled, doesn't know who is coming through the door or at what time. Morning calls can vary from 07.15 to 08.30, calls are not evenly spread

i.e. four hours apart. The company puts an extreme amount of pressure on the staff by not giving them time to travel from one client to the next. They also don't get break periods. The workload seems to change by the hour and often get sessions where they are waiting around for the next booked client (sometimes two to three hours) without being paid. In my opinion, it is no wonder this agency gets through so many staff. There just isn't any consistency with this company.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Paul H (Son of Client) published on 6 July 2020
Submitted via Website • Report

Overall Experience

This is my first experience of using a care agency. I appreciate that carers can only do so much. Saying that it does feel a bit like Care Outlook, not necessarily the carers themselves, treat their clients as commodities. It is ‘soft touch’, ‘clock in clock out’ mentality rather than actually encouraging

the carers to make progress with their clients. I would like to see a real improvement over the coming week to see proper care taking place.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Performance

Care Quality Commission (CQC) Rating

Date: 29 Apr 2021

Overall
Good

Caring
Good
Effective
Good
Responsive
Good
Safe
Good
Well-led
Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Frequently Asked Questions about Care Outlook (Twickenham)

What Type of Services does Care Outlook (Twickenham) offer?

Care Outlook (Twickenham) offers Home Care.

How many Carers does Care Outlook (Twickenham) employ?

Care Outlook (Twickenham) employs 80 carers.

Care Outlook (Twickenham)

Care Provided by Care Outlook (Twickenham)

Good to Know

Care Outlook (Twickenham) Reviews (2)