Helping Hands Home Care (Dartford)

7 Copperfields, Dartford DA1 2DE
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9.5 11 Reviews
  • Helping Hands Home Care (Dartford), Dartford
With more than 100 branches across England and Wales, you can rely on Helping Hands to understand care, no matter what your support needs.
Whether you require one visit a week for 30-minutes or 24-hour live-in care, Helping Hands offers a bespoke, fully managed service from your local branch team in Dartford.

Helping Hands is one of the UK’s leading homecare providers, offering condition-led care tailored to your needs, whether companionship, housework support or more personal care.

You’ll always have the support of your friendly branch team as well as managers throughout every region of England and Wales, offering reassurance for family who may not be close by.

Care can even be provided within 24-hours, meaning you can be reassured that even in an emergency, Helping Hands are able to support with every aspect of your care journey.

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Care Provided by Helping Hands Home Care (Dartford)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Drug Dependence (past or present)
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Adele Adeyemi (Branch Care Manager)

Funding & Fees Guide for Helping Hands Home Care (Dartford)

  • Prices

  • Domiciliary Care From £34.60 per hour.

  • We charge half hour, 3/4 hour and hourly rates, plus a flat travel charge of £4.50 per visit. We also provide waking and sleeping night services. Full costings can be provided.

Helping Hands Home Care (Dartford) Reviews (11)

9.5

Helping Hands Home Care (Dartford) has a Review Score of 9.5 (9.474) out of 10, based on 9 reviews in the last 2 years. Over all time Helping Hands Home Care (Dartford) has 11 reviews.

Overall Experience

  • 9
  • 2
  • 0
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  • 0

Date Published

11
4
4
9
2

Review from M R (Daughter of Client) published on 20 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Thank you so much for your prompt and continued help in providing my father with support following a recent fall. The on call team and local branch manager responded promptly and swiftly in putting into place a plan to support him and also continue to arrange on going support in these recent weeks,
re arranging the same carer val and another carer to support. Thank you so much very appreciated.

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Review from Pat L (Wife of Client) published on 13 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The last 4 days of care that my husband had with you were all friendly helpful and caring. They also helped me through a very difficult time. I had to increase the hours and it was done speedly and without any fuss.

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Review from L W (Son of Client) published on 13 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Only a recent user of Helping Hands for my mum and so far we are very pleased with the choice of carers the company has provided. So far this was a good family choice and hopefully, it will continue. We would recommend their services.

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Review from Stephen S (Son of Client) published on 13 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have nothing but praise for the care given to my mother over the last 9 months. My mother has Alzheimers and everyone at Helping Hands Dartford has been so supportive, which has been a massive help given that this is the first time we had arranged external care for my mother.
All the staff in the
office have always been there to discuss any issues that arise, I have always been informed immediately when any issues have arisen relating to my mothers care and all the carers have been so kind and caring with my mother. I would also like to make a special mention to my mothers main and regular carer, she has been brilliant with my mother and even highlighted issues that we were unaware of with my mothers health that we have been able to progress with the GP and arrange for ongoing treatment.
I cannot recommend Helping Hands Dartford highly enough and we would happily use them again if the situation arose.

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Review from W R (Client) published on 28 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I broke my left arm on September 30th 2023. It was in a sling for 6 weeks so I could not shower myself or dress myself.
Helping Hands came to my rescue and my carers were excellent.
The only problem was that they could only come at 7am - 7:30 on Sundays. I found it a long day but understand you are
short of carers.
I would recommend Helping Hands to anyone needing care.

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Review from Yvonne J (Client) published on 15 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All recent carers I have had have been like friends and I look forward to seeing them.

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Review from Olivia F (Relative of Client) published on 29 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The carers we currently have on a regular basis are very good. Some are excellent!
We are very sad to have lost some outstanding carers this year!
This year, I have trained many carers (new to the house). I have done the job for the carers, showering them/what needs to be done whilst paying for
the carer to be there! I am interested in your response to this, as I feel it's not very fair.

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Review from V H (Client) published on 29 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very pleased with the carer, always on time.
She cleans and hoovers very well.
Always ask if she can do anything else.

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Review from V B (Client) assisted by family/friend published on 27 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The initial interview meeting was very lengthy in terms of the number of questions asked and this could not have happened if I had not been present to support my mum who has dementia. Having said that I am aware of the need for the collection of this information. The manager attending was professional
and friendly. Mum's carer was bubbly, and friendly and established a good rapport with mum and cared for her very well indeed during my holiday break.

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Review from Trish L (Cousin of Client) published on 21 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been so impressed and grateful for the care my cousin has been given. The staff in the office are always so helpful and the carers so caring and thoughtful. During lockdown, when I have been unable to visit I have been reassured that she is in good hands. She fell recently and the care she was
afforded when found on the floor was second to none. I am her closest living relative and live an hour and a half drive away but I was kept informed the whole time. When the ambulance man spoke to me he was extremely complimentary about the carer who was there and the on-call staff. I am so glad I found Helping Hands when trying to sort care for my cousin. I can’t thank or praise the Dartford staff highly enough!
I would also like to say thank you for the updates we have received during lockdown.

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Review from David G (Son of Client) published on 10 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum had been in hospital twice following two falls at her home. As a 73-year-old who has lived in her home for more than 30 years, she did not want to consider sheltered accommodation or a home at this stage. I had a look in the local area for some home help and following an initial inquiry with
the manager at Helping Hands Dartford, I discussed with Mum and we decided to give Helping Hands a go as the manager had made me feel comfortable that they could do what Mum required.
We opted for three times a week, Mum needed help more on the domestic side than personally, also the company and seeing someone three times a week was important.
We have now been using Helping Hands for a month and Mum has been really pleased with the support she has been given. All the carers have been lovely and nothing is too much trouble! They will do a variety of tasks she cants manage, such as bed making, hoovering, etc. Importantly she told me recently how she looks forward to the visits and enjoys the company.

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Current Review Score: 9.5 (9.474)

Overview of Review Score

The Review Score of 9.5 (9.474) out of 10 for Helping Hands Home Care (Dartford) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 9 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 9 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.574 for Helping Hands Home Care (Dartford) is calculated as follows: ( (36 Excellents x 5) + (15 Goods x 4) + (2 Satisfactorys x 3) + (1 Very Poors x 1) ) ÷ 54 Ratings = 4.574

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Helping Hands Home Care (Dartford) is based on 9 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 = 4.9

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 7 Sep 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Frequently Asked Questions about Helping Hands Home Care (Dartford)

What Type of Services does Helping Hands Home Care (Dartford) offer?

Helping Hands Home Care (Dartford) offers Home Care.

How many Carers does Helping Hands Home Care (Dartford) employ?

Helping Hands Home Care (Dartford) employs 50 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Helping Hands Home Care (Dartford) to verify any information. View our terms and conditions. Helping Hands Home Care (Dartford) has a Platinum Service – more info.