Bluebird Care Rochdale

Northland House, 54-56 Manchester Street, Heywood OL10 1DL
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10 60 Reviews
  • Bluebird Care Rochdale, Heywood
Bluebird Care Rochdale is incredibly passionate about keeping its customers safe, secure, and happy in their own homes. With exceptional infection control measures, customers can have complete peace of mind, knowing they receive the highest standards of protection and care with a package of care support that it tailored to their needs and wants.

With kindness and compassion, the highly trained and trusted care team delivers bespoke care packages tailored to individual needs. Their enthusiasm and positive approach help customers maintain their independence, continue enjoying the things they love, and feel safe in the comfort of their own home.

Bluebird Care Rochdale provides flexible home care, from 30-minute visits to full Live-in Care, where a carefully matched care assistant provides round-the-clock support within the customer’s home.

Care Provided by Bluebird Care Rochdale

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Drug Dependence (past or present)
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Home Care for Children
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Michelle Neild (Registered Care Manager)

Funding & Fees Guide for Bluebird Care Rochdale

  • Prices
  • Starting from £29.80 an hour


  • Our Services
    Bluebird Care Rochdale offers a wide range of services tailored to individual needs, ensuring that every person receives bespoke care designed around them. While brochures provide an overview, care is never one-size-fits-all—each individual is at the heart of everything they do.


    The team is also proud of its ongoing partnership with the Alzheimer’s Society, which continues to thrive. Recently, Bluebird Care Rochdale was part of a dedicated group that raised over £57,000 for the charity as part of the 10k Pledge, demonstrating its commitment to making a real difference in the community.


    Open and Transparent Care
    Bluebird Care Rochdale was the first Bluebird Care provider to implement the One Touch Health platform. This includes a family portal, allowing loved ones to access real-time care notes, schedules, and updates remotely. By embracing this technology, the team ensures a truly collaborative approach, keeping customers and their families fully informed.


    The service is highly rated on independent review platform Homecare.co.uk, ranking:
    ? 1st in Rochdale (out of 45 providers)
    ? 1st across the OL postcodes (out of 88 providers)
    ? 1st across Greater Manchester (out of 526 providers)
    ? 2nd in the entire Northwest (out of 1,334 providers)
    Asat 30 Jan 25


    Bluebird Care Rochdale was also ranked top nationally in the latest Bluebird Care Staff Satisfaction Review, reflecting the company’s commitment to supporting and valuing its incredible team.


    How to Get in Touch
    ?? Email: rochdale@bluebirdcare.co.uk (This reaches the entire office team for a timely response.)
    ?? Call: 01706 659933


    The team is always happy to help—get in touch today!


Total of 60, showing 21-40
10

Bluebird Care Rochdale has a Review Score of 10 (9.993) out of 10, based on 24 reviews in the last 2 years. Over all time Bluebird Care Rochdale has 60 reviews.

Overall Experience

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Date Published

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Overall Experience  Overall Experience 5.0 out of 5

Bluebird Care have provided support for my son for several years now. The service is consistent and to a high standard. Without this support, I would struggle to work. I have never had an issue as the company have been proactive in ensuring that carers not regularly assigned to him have the opportunity
to meet him and observe his care routine in order to ensure that his needs can be met should his carer take a holiday or have an illness etc. He has developed super relationships with the carers that regularly visit which obviously gives me peace of mind.

Reply from John Keogh, Director at Bluebird Care Rochdale

Your son is a joy and it is an honour and a privilege to do what we do. Thanks for taking the time to review our service.


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Overall Experience  Overall Experience 5.0 out of 5

Bluebird Care, Rochdale have been supporting my daughter since November 2020. I cannot fault their care or office staff. From the most junior care assistant to the owners and directors, they make my daughter and I feel as though we are at the centre of their world. The care requirement and number of
visits required for my daughter has been reduced as Bluebird Care have always delivered quality and consistency.
I have my own family, but Bluebird Care, Rochdale has been more than that to my daughter and I. We could not ask for more. Whilst my daughter has been the one with the complex needs and the one who is their customer, they have always treated me with complete respect and dignity too and I cannot speak highly enough of the company. We have experienced other care companies previously and none can come close to the communication and flexibility that Bluebird Care, Rochdale have.
They show the way that care should be delivered.

Reply from John Keogh, Director at Bluebird Care Rochdale

Thank you for taking the time to complete this review. Your daughter is really well thought of by our team. It remains an honour and a privilege to do what we do.


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Overall Experience  Overall Experience 5.0 out of 5

Bluebird Care Rochdale have been there for my parents during the past few years as my dad's health deteriorated. All the team who attend my dad are friendly, helpful and willing to help out with anything that's needed and have made this difficult time more pleasant, giving my dad and mum a structure
in their day, and giving my dad the dignity he needs to continue living at home. I've met quite a few of the team at my parents' and they are all friendly, caring and lovely people. I've recommended them to friends too. Thank you Bluebird.

Reply from John Keogh, Director at Bluebird Care Rochdale

Thanks so much for taking the time to review our service. It is an honour and a privilege to do what we do.


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Overall Experience  Overall Experience 5.0 out of 5

My Dad has been receiving home care visits from Bluebird Care Rochdale now for the last 8 weeks. As a stickler for good customer service, I felt compelled to write a review as I am unable to fault any of the staff or management at this company. From the initial telephone call through to the assessment
conducted and the ongoing care of my dad, everything has been handled with such efficiency, professionalism and when appropriate, a sense of humour. There is a definite sense of teamwork between management, office staff and the carers which is particularly reassuring when you are leaving someone you love in their care. The fact I can login to the app and have instant information on that day's visit gives me peace of mind. The entire team deserve to be commended for the understanding, patience and prompt response they consistently display. I have already recommended them to someone else who is caring for an elderly relative. To all at Bluebird - Well done and thank you so much!

Reply from John Keogh, Director at Bluebird Care Rochdale

Thanks so much for taking the time to write this review. It is an honour and a privilege to do what we do and we strive to learn every day.


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Overall Experience  Overall Experience 5.0 out of 5

Your Bluebird staff were engaged to assist my wife to help her dress and attend to her needs after breaking her ankle. She had been dependent on me previously to do this. Unfortunately, I had an emergency cancer operation at the New Year which meant I was unable to take care of her.
Your staff have
been unfailingly capable, courteous and cheerful whilst carrying out their duties. If this opportunity to praise them had not been available online I had intended writing to you singing their praises.
You requested that individuals were not named. I agree with you as it would have been impossible to separate them so it would have been unfair.
Both my wife and I have now recovered sufficiently to take care of ourselves and being independently minded wish to do so.
We will both miss their cheerful presence and would like to thank them for cheering us up, a very important factor which helped our recovery.

Reply from John Keogh, Director at Bluebird Care Rochdale

Thanks so much for taking the time to leave this review. It is an honour and a privilege to do what we do. It really makes all the difference to know what we are doing is at the right level of quality.


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Overall Experience  Overall Experience 5.0 out of 5

My mum was cared for by Bluebird Care for nearly 4 years. During that time, she was treated with care and dignity, and she looked forward to their visits and chats. When mum's needs changed Bluebird worked with us to try and resolve things in a safe and controlled way. Be it showering, eating, applying
medication, or anything we contacted them with.
We were very lucky to have found Bluebird Care when mum needed help.
I recommend them to anyone who is looking for care.

Reply from John Keogh, Director at Bluebird Care Rochdale

Thanks so much for taking the time to write this review. It was an honour and a privilege to support your lovely mum and she was a delight to all that met her. We are grateful that the whole family engaged with our team to ensure your mum was at the centre of everything we did.


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Overall Experience  Overall Experience 5.0 out of 5

Bluebird Care Rochdale provided excellent care to my mother, they provided hands-on care and domestic care even ensuring the needs of the family dog were also met. It is hard to find a care provider that provides hands-on care as well as domestic support. The staff had a friendly manner and was always
chatty towards my mother

Reply from John Keogh, Director at Bluebird Care Rochdale

Thanks so much for taking the time to review us. It was an honour and a privilege to support your lovely mum.


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Overall Experience  Overall Experience 5.0 out of 5

The carers have been very patient and understanding over the last 4-5 weeks in what, for the family, has not been an easy introduction to dealing with a Mum who has had a diagnosis of Alzheimer’s. On occasions, she has been quite rude and agitated towards the carers, but they have remained very professional.
Thank you for all your help.

Reply from John Keogh, Director at Bluebird Care Rochdale

Your mum is an absolute delight, who the team have become very fond of in a short space of time. It is an honour and a privilege to do what we do. Thanks so much for taking the time to leave such kind words.


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Overall Experience  Overall Experience 5.0 out of 5

The staff at Bluebird Care have provided my daughter with support for a few years now. They have continued to provide her with support workers who improve her overall quality of life. They are very patient with her and assist her in attending college during term time, which has improved her quality
of life and she has gained friends outside college. All of the support workers are very friendly, supportive and reliable. I would have no hesitation in recommending Bluebird Care as the assistance which is provided is excellent.

Reply from John Keogh, Director at Bluebird Care Rochdale

Thanks so much for taking the time to review the support we give to your fabulous daughter. The whole team have become very fond of her as she really is an angel. It is an honour and a privilege to do what we do.


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Overall Experience  Overall Experience 5.0 out of 5

The carers have been very helpful in the mornings with my mother's needs, giving her a shower helping with dressing her and putting the cream on her legs that she requires. They also help get her breakfast ready and keeping the house tidy. They have stayed with her when she needed medical help and on
another occasion, an emergency plumber to her leaking toilet. As well as taking her for medical appointments. All are very professional and caring in what they do.

Reply from John Keogh, Director at Bluebird Care Rochdale

Thanks so much for taking the time to respond to our request for a review. Your mum is a superstar, and our coordinator, in particular, has grown very fond of her and has carried out the visit on a number of occasions, including the plumbing incident you mentioned. Your mum has been informed whenever there has been an unavoidable change to her visit time or the individual expected and has been more than happy with the explanations given.
It is an honour and a privilege to do what we do.


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Overall Experience  Overall Experience 5.0 out of 5

My comments are as per my previous ones made earlier this year the carers are professional, friendly and I would add that they always treat my mother with respect. In addition, they are for the most part punctual.

Reply from John Keogh, Director at Bluebird Care Rochdale

Thank you for taking the time to provide a review of our services. As we have tried to explain, we agree a 15-minute window for arrival time to allow for situations beyond our control such as traffic and unavoidable delays. Our team are responsive to your mum's needs and we maintain contact digitally through the family portal that we encourage all to use to see the service being delivered, which we believe is crucial to ensure the best collaborative outcomes for the person at the centre of what we do.
It is an honour and a privilege to do what we do.


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Overall Experience  Overall Experience 5.0 out of 5

Bluebird Care has constantly provided top-level care to my mother for the past 8 months. The compassion and service shown by the carers are beyond what we pay for; this has helped my mother get her self-confidence back.
From the staff to management, each interaction feels personal and in the constant
best interest of my mother, and I truly appreciate the human element consideration.
I would recommend Bluebird to anyone who needs caring for, as this is a company really cares for its clients!

Reply from John Keogh, Director at Bluebird Care Rochdale

Thanks so much for your kind words. It is an honour and a privilege to support your mum, who the team think the world of. Thank you for taking the time to create this review. It means so much to know we are doing the right thing.


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Overall Experience  Overall Experience 5.0 out of 5

Very professional organisation and everyone I have dealt with has been really friendly and helpful.
They were extremely accommodating in ensuring we got the times we wanted. They are very reliable and always on time.
All the girls are lovely and professional and treat my mum with respect and dignity.
My
experience has been nothing but positive so far, and would highly recommend.

Reply from John Keogh, Director at Bluebird Care Rochdale

Thank you so much for your very kind words. We have some amazing people, who are on our team, and we are grateful to be able to work with family and friends to ensure the best possible outcome for the person at the centre of it all. It is an honour and a privilege to do what we do.


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Overall Experience  Overall Experience 5.0 out of 5

My friend is a new customer of Bluebird Care as he wasn’t happy with previous companies we’ve used.
So far all staff have been very friendly and professional and more importantly have my friends needs, etc as the priority. I’ve recently logged in to the online page so I can see which carer is coming
and at what time.
I would highly recommend Bluebird to anyone looking for professional, friendly and reliable service.

Reply from John Keogh, Director at Bluebird Care Rochdale

Thanks so much for your kind words. It is an honour and privilege to do what we do and our team are everything to us. Your friend is also blessed that he has you to assist when needed.


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Overall Experience  Overall Experience 5.0 out of 5

Bluebird Care has been providing very high-quality care to my elderly friend for two years now. Their carers are unfailingly reliable, efficient and extremely kind, treating him with courtesy and respect. Nothing is too much trouble. The managers take pains to make sure they also know him well
and understand his needs. They respond promptly to any queries or concerns and I have a very good relationship with all the team, much appreciated. I have been really impressed at how they have maintained their service without interruption through all the difficulties of the pandemic. I am very happy to recommend Bluebird.

Reply from John Keogh, Director at Bluebird Care Rochdale

Thank you so much for your kind words. It is an honour and a privilege to do what we do, but we are also very appreciative of the incredible support that you give - thanks for your efforts too.


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Overall Experience  Overall Experience 5.0 out of 5

The manager has been amazing from the day I first contacted her..its been such an easy process from the start and in 3 days the care company have made more progress than the last company did in 5 months and the effort is 1000 percent more than the previous company..many thanks

Reply from John Keogh, Director at Bluebird Care Rochdale

We are so grateful for your kind words. It means the world to us after the last couple of years especially. It remains an honour and a privilege to do what we do.


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Overall Experience  Overall Experience 5.0 out of 5

The carers are lovely, they take the time to find out what my mum really needs and help her to achieve her goals whilst promoting independence. I would highly recommend Bluebird Care. Excellent team, excellent value.

Reply from John Keogh, Director at Bluebird Care Rochdale

Thanks for your review and very kind words. It is an honour and a pleasure to do what we do and your mum is a delight.


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Overall Experience  Overall Experience 5.0 out of 5

Bluebird Care has proved excellent support for my grandma, who now requires some external help with her daily life. They offer a very flexible, reliable and friendly service, which has proved invaluable to our family. I can highly recommend them to anyone, who may require help with a loved one's individual
needs.

Reply from John Keogh, Director at Bluebird Care Rochdale

Thanks ever so much for taking the time to review our service. We are so pleased that you are happy with the support your grandma is receiving, and the team think she is a lovely lady too.


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Overall Experience  Overall Experience 5.0 out of 5

I have been and am very happy with the quality of service I receive from Bluebird Care. Every carer I have encountered, have all been very respectful and friendly; they have taken great interest in my complicated medical situation, which makes me feel at ease. The management has been very curious and
professional in dealing with any issues I have had, plus on my birthday, the management arranged for an ice-cream van to visit me on my way home. Thank you all at Bluebird Care.

Reply from John Keogh, Director at Bluebird Care Rochdale

Thank you for taking the time to create this review. We must listen to our customers to ensure we are always delivering the highest quality of care that we can. We are glad that you enjoyed your ice cream and must thank the vendor for making that possible too.


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Overall Experience  Overall Experience 5.0 out of 5

My mother has been at Bluebird Care Rochdale for a few months and we have already seen an upturn in her well-being and mental health. She enjoys the company and is full of compliments for the staff. She now uses forward-looking language such as "I can't wait for the spring" and this tells us volumes
about the care she is now receiving. I am writing this review to thank all the staff at Bluebird Care Rochdale. Thank you so much. Keep up the terrific work. You are hugely appreciated.

Reply from John Keogh, Director at Bluebird Care Rochdale

Thanks for your kind words. We are glad you are happy with the support your mum receives, but if there are ever any things you are unsure of please do get in touch. It is an honour and privilege to do what we do.


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Current Review Score: 10.0 (9.993)

Overview of Review Score

The Review Score of 10 (9.993) out of 10 for Bluebird Care Rochdale is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 24 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 24 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.993 for Bluebird Care Rochdale is calculated as follows: ( (140 Excellents x 5) + (1 Goods x 4) ) ÷ 141 Ratings = 4.993

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Bluebird Care Rochdale is based on 24 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 15 Oct 2019

Overall
Good

  • Caring

    Good
  • Effective

    Good
  • Responsive

    Good
  • Safe

    Good
  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (4)

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Meet the Team (6)

Beryl

Beryl Keogh

Job Title: Director

Joined: 2018

Beryl has vast experience working within a vulnerable personal environment. She has been working within the Care Sector in the UK since the family returned from overseas in early 2013. Before that, in addition to raising her family, she was primarily employed in children's Education, often within the Special Educational Needs (SEN) specialisation whilst frequently moving as was an expected part of Forces family life (13 different homes in 23 years). Beryl has 2 grown sons, although she still likes nothing more than to mother them whenever they visit. Beryl was born in Birch Hill Hospital, Rochdale and grew up in the area and loves being back home, closer to her family and a large network of long-standing and loyal friends. Beryl loves to support people who need it and looks to provide a Premium Service built on excellent training and the enthusiasm and compassion of Quality Staff. She likes to travel, when allowed and watches TV soaps, but only the Northern ones.


Michelle

Michelle Neild

Job Title: Registered Care Manager

Joined: 2018

Michelle has been working in the Care Sector since 2007 and is well qualified to deliver person-centred care following her Masters qualification in Social Work which followed her Bachelors Degree in Social Policy. She has built a great reputation for quality and work ethic and is a great asset who is fundamental to the success of our team. She has been enabling us to deliver the best quality care in accordance with Bluebird Care Policy and best practice to exceed CQC Key Lines of Enquiry. Michelle is a really capable Manager with a passion to make this business the best it can be. Her standards are high and her ability to support our staff is fantastic. Michelle joined us despite being offered other roles as she saw how focused we were on providing quality to our customers and looking after our team. She knows how to deliver both and is a great ambassador for Care. We are very fortunate to have her leading our great team.


John

John Keogh

Job Title: Director

Joined: 2018

John’s journey began in 1990 when he left his parents' home to join the British Army, where he served with distinction for nearly 26 years. Following his military career, he returned to the area in 2015, bringing with him a wealth of experience and skills that he has applied as an accomplished Management Consultant. His background in the armed forces, particularly in leadership and training, has equipped him with a passion for supporting and developing others, especially those who are vulnerable and socially isolated.


John is particularly committed to training, using his enthusiasm to contribute meaningfully to the success of the business. He is genuinely inspired by the compassion and dedication demonstrated by those who work in care, and he channels this admiration into delivering engaging, realistic, and effective training sessions. His goal is to empower carers with the skills and confidence needed to excel in their vital roles.


Having served in numerous theatres across the globe, John is thrilled to be back in his hometown, reconnecting with old schoolmates and reliving fond memories from his youth. He has been deeply touched by the warmth and friendliness of the community since his return and is a proud participant at the local Veterans' breakfast, where he enjoys the camaraderie and support of fellow ex-servicemen.


Though he describes himself as a keen yet mostly retired footballer, John can still be found playing five-a-side matches a few times a week, keeping his passion for the sport alive. In addition to his sporting pursuits, he is a Dementia Friends Champion, dedicated to raising awareness of this increasingly prevalent condition. Through his community involvement and advocacy, John continues to make a difference, both on and off the pitch, and remains committed to supporting those who choose such a meaningful career path in care.


Georgia

Georgia Paul

Job Title: Marketing Assistant

Joined: 2019

Georgia has been a dedicated member of Bluebird Care Rochdale since 2019. She began her journey as a Care Assistant, a role she absolutely loved, and her warmth and commitment quickly made her a valued part of the team. Over the years, she has had a significant impact on both colleagues and customers, who have always appreciated her kind and compassionate nature.


During her time with Bluebird Care, Georgia went on maternity leave twice. Throughout these periods, the unwavering support of the company never faltered. She fondly recalls the thoughtful baby baskets she received, the fruit basket delivered to her at the start of the pandemic, and the gift voucher for a local restaurant, all of which made her feel genuinely cared for and appreciated. It is this level of kindness and support that makes Bluebird Care Rochdale feel more like a family than just a workplace.


Georgia is full of praise for John, Beryl, and Michelle, recognising their passion for the well-being of both customers and staff. She also highlights the kindness and dedication of her fellow team members, noting that customers often comment on how the carers go above and beyond. The sense of camaraderie and shared purpose within the team is something Georgia is incredibly proud to be a part of.


Amie

Amie Pilmoor

Job Title: Care Co-ordinator

Joined: 2021

Amie is our dedicated Care Co-ordinator, having joined Bluebird Care Rochdale in June 2021. From the moment she arrived, she embraced the team and found the warmest of welcomes among colleagues she now considers amazing.


Amie brings with her a background in care she has recently earned a distinction in her Level 3 Health and Social Care qualification, which she completed with the support provided by Bluebird Care Rochdale. Her passion for the role shines through in every interaction, driven by her lifelong dedication to caring for others. Even as a child, she was eager to lend a helping hand, once asking her mum if they could help people like the "old man with his shopping." This natural compassion has seamlessly translated into her professional career, where she goes above and beyond to ensure the best possible outcomes for those we support.


Amie firmly believes that a positive, fun atmosphere is crucial in a high-pressure environment like ours, and she's already making strides in keeping everyone smiling. Her fresh ideas and sense of humour contribute to a thriving, supportive workplace, which only amplifies the fantastic reputation Bluebird Care Rochdale holds.


Having worked as a carer for three years, Amie acknowledges the boost in confidence and career growth she has experienced in her role. This supportive environment has allowed her to flourish, and she is excited to explore further opportunities in the care sector. We are thrilled to have Amie as part of our team, knowing that her enthusiasm, commitment, and passion for making a difference are central to our mission of delivering exceptional care and support.


Dawn

Dawn Pedley

Job Title: Office Administration and Senior Care Assistant

Joined: 2022

Dawn joined our team as a Care Assistant in 2022, bringing with her a wealth of hands-on experience in care, becoming a senior care assistant quite quickly due to her can-do attitude and eye to provide a solution to the many challenges the role can present. Her impressive background is not purely limited to frontline care; she has also spent extensive time in office roles, where she managed payroll, bookkeeping, and account reconciliation with skill and precision.


This blend of practical care knowledge and administrative expertise has made her an incredibly valuable member of our team, seamlessly contributing both in the field and behind the scenes. We are fortunate to have someone so versatile and dedicated to making a difference!