Bluebird Care Rochdale

Northland House, 54-56 Manchester Street, Heywood OL10 1DL
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10 60 Reviews
  • Bluebird Care Rochdale, Heywood
Bluebird Care Rochdale is incredibly passionate about keeping its customers safe, secure, and happy in their own homes. With exceptional infection control measures, customers can have complete peace of mind, knowing they receive the highest standards of protection and care with a package of care support that it tailored to their needs and wants.

With kindness and compassion, the highly trained and trusted care team delivers bespoke care packages tailored to individual needs. Their enthusiasm and positive approach help customers maintain their independence, continue enjoying the things they love, and feel safe in the comfort of their own home.

Bluebird Care Rochdale provides flexible home care, from 30-minute visits to full Live-in Care, where a carefully matched care assistant provides round-the-clock support within the customer’s home.

Care Provided by Bluebird Care Rochdale

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Drug Dependence (past or present)
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Home Care for Children
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Michelle Neild (Registered Care Manager)

Funding & Fees Guide for Bluebird Care Rochdale

  • Prices
  • Starting from £29.80 an hour


  • Our Services
    Bluebird Care Rochdale offers a wide range of services tailored to individual needs, ensuring that every person receives bespoke care designed around them. While brochures provide an overview, care is never one-size-fits-all—each individual is at the heart of everything they do.


    The team is also proud of its ongoing partnership with the Alzheimer’s Society, which continues to thrive. Recently, Bluebird Care Rochdale was part of a dedicated group that raised over £57,000 for the charity as part of the 10k Pledge, demonstrating its commitment to making a real difference in the community.


    Open and Transparent Care
    Bluebird Care Rochdale was the first Bluebird Care provider to implement the One Touch Health platform. This includes a family portal, allowing loved ones to access real-time care notes, schedules, and updates remotely. By embracing this technology, the team ensures a truly collaborative approach, keeping customers and their families fully informed.


    The service is highly rated on independent review platform Homecare.co.uk, ranking:
    ? 1st in Rochdale (out of 45 providers)
    ? 1st across the OL postcodes (out of 88 providers)
    ? 1st across Greater Manchester (out of 526 providers)
    ? 2nd in the entire Northwest (out of 1,334 providers)
    Asat 30 Jan 25


    Bluebird Care Rochdale was also ranked top nationally in the latest Bluebird Care Staff Satisfaction Review, reflecting the company’s commitment to supporting and valuing its incredible team.


    How to Get in Touch
    ?? Email: rochdale@bluebirdcare.co.uk (This reaches the entire office team for a timely response.)
    ?? Call: 01706 659933


    The team is always happy to help—get in touch today!


Total of 60, showing 41-60
10

Bluebird Care Rochdale has a Review Score of 10 (9.993) out of 10, based on 24 reviews in the last 2 years. Over all time Bluebird Care Rochdale has 60 reviews.

Overall Experience

  • 56
  • 4
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Date Published

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Overall Experience  Overall Experience 5.0 out of 5

I don’t often write reviews, but I wanted to put something about the impact Bluebird had on my close friend.
During the current hardships we are all enduring, how refreshing it was to see how the professionalism of this company had on my friends attitude to life.
There was not one thing to compliment
them all, but it’s everything and the friendly way they went about their business. The best compliment I can say is that my friend felt every day that all the Bluebird staff came across that they wanted to make a difference every day, and you can’t put a price on that. Thank you all.

Reply from John Keogh, Director at Bluebird Care Rochdale

Thanks very much for your kind words. It is an honour and privilege to do what we do. We embrace all feedback to ensure we listen to customers and their families to move towards the very best outcomes.


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Overall Experience  Overall Experience 4.0 out of 5

Mum has received excellent care and enjoys her morning visits, she has a very good relationship with her carer who responds to any needs Mum may require. Overall very happy with the service and staff Bluebird provides. Thank you.

Reply from John Keogh, Director at Bluebird Care Rochdale

Thank you for taking the time to leave this review. It is an honour and privilege to do what we do and your mum is a delight to support. We are strong advocates of using technology to ensure all parties can see what is being delivered so we are completely transparent and are pleased you see that benefit. We stopped charging for this option at the start of the pandemic and hoped that had been appreciated and is clearly of benefit as explained to your sister in her response. We are sorry that we did not attain maximum scores across most criteria, so would like to know what we can do to achieve that. We do not want to stand still and appreciate there is always room for improvement so would really appreciate constructive feedback on where we can. We want to work with all parties to ensure the most positive outcomes.


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Overall Experience  Overall Experience 5.0 out of 5

Bluebird Care provides a great service and the people who work for them are a credit to the company. They arrive on time, are kind and considerate and willing to go the extra mile to keep my parents happy. Bluebird has been nothing but professional in all their dealings with my parents and myself. Highly
recommended.

Reply from John Keogh, Director at Bluebird Care Rochdale

Thanks so very much for taking the time to review the service we provide. We must always listen to our team, our customers and their families to ensure we strive to improve all the time.


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Overall Experience  Overall Experience 5.0 out of 5

The care and support that Bluebird Care has provided my 91-year-old father-in-law have been above and beyond the call of duty. On 20/1/21 Bluebird called to prepare my father in-law's evening meal. Unfortunately, my father-in-law had decided to place a prepared meal in the oven and forgot about it.
Our Bluebird arrived to find the kitchen filled with smoke and the oven at the point of setting on fire, my father-in-law was in the living room oblivious. The way the carer reacted to this dangerous situation was, calm, cool and considerate, she thought first of the client and not herself, we will never be able to express our thanks and gratitude to her, she saved my father-in-law's life. The Bluebird care team indoor and outdoor are easy to communicate with, kind and understanding, they become part of the family in an unobtrusive way, they are just fabulous. Thank you.

Reply from John Keogh, Director at Bluebird Care Rochdale

Thanks so very much for taking the time to leave this review. We are grateful that we had a team member visiting when they did and their calm manner in dealing with a precarious situation has been lauded by us all. We have such an amazing team to ensure we deliver the very best level of care that our customers deserve. It remains an honour and a privilege to do what we do. Your review has lifted the spirits of our team who love their job, but it is always nice to be recognised.


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Overall Experience  Overall Experience 5.0 out of 5

Bluebird Care Rochdale have been supporting my mum to live a semi-independent life for over two years and offer an excellent service. They are thorough and professional in their approach and Mum really enjoys her visits, especially from her regular carer, whom she has a soft spot for.
Any concerns
or queries we ever have are answered quickly and efficiently and any changes to her care plan are implemented speedily.
It’s good also to see the company constantly looking for improvements and the family app is a great tool for family members to review visits, especially when we do not live on the doorstep of our parents.
Keep up the good work!

Reply from John Keogh, Director at Bluebird Care Rochdale

Thank you for taking the time to leave this review. It is an honour and privilege to do what we do and your mum is a delight to support. We are huge advocates of using technology to ensure all parties can see what is being delivered so we are completely transparent and are pleased you see that benefit. We stopped charging for this option at the start of the pandemic and hope that has been appreciated and of benefit as explained to your sister in her response. We are sorry that we did not attain maximum scores across all criteria, so would like to know what we can do to achieve that. We do not want to stand still and appreciate there is always room for improvement so would appreciate constructive feedback on where we can improve.


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Overall Experience  Overall Experience 5.0 out of 5

The help my mother is receiving has given her renewed confidence and a feeling of more security in her own home.
She is very impressed with the standard of support, she says nothing is too much trouble for the girls who call to help.

Reply from John Keogh, Director at Bluebird Care Rochdale

Thanks very much for your kind words. It is an honour and privilege to be in the position we are. We will ensure the review is passed onto the team who support your mum. If there is ever anything we can do to assist more then please do get in touch so we can respond accordingly.


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Overall Experience  Overall Experience 5.0 out of 5

I started using Bluebird services to look after my mum 4 months ago. It has to be said from the first meeting with the care manager and owner, I knew my mum was going to receive amazing care. Their attention to detail was brilliant. The staff are lovely and I like it that the same staff come to Mums
which causes less confusion for her.
At any point, I can contact them and add or remove services and they always manage to accommodate. I’ve worked in the caring sector before and I’ve seen many carers that don't care what they do. The owners and their team have cherry-picked the best which is so reassuring. I would definitely recommend their services.

Reply from John Keogh, Director at Bluebird Care Rochdale

Thank you so much for your really kind words. We are very fortunate to have such amazing people in our team who love doing what they do. It is an honour and privilege to do what we do and we are blessed with the team that we have.


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Overall Experience  Overall Experience 5.0 out of 5

Bluebird Rochdale has really made an effort to get to know my mum. She looks forward to seeing the carers, and there is a high standard of communication within the company.

Reply from John Keogh, Director at Bluebird Care Rochdale

Thanks very much for allowing us to work with you to upgrade your review. We are delighted that you are happy with the communication we have as that is key to any relationship. Your mum is a delight to support and we look forward to increasing that support going forward. Please do ensure you contact us if you have any queries or requests of how we can continue to get things right.


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Overall Experience  Overall Experience 4.0 out of 5

My wife has been a client for a period of five months since September 2019. We are very pleased with the quality of service provided by the Bluebird team. They care for my wife with dignity and respect and are very thoughtful, kind and personable. Bluebird attends on my wife twice a day, and the carers
are always punctual with the occasional exception. We took a slight gamble choosing Bluebird; because at the time, they were a relatively new organisation/start-up in our locality. However, they have proved worthy of having been given the opportunity.

Reply from John Keogh, Director at Bluebird Care Rochdale

Thank you very much for your review. We are privileged and honoured to be able to support your wife and are glad you are very happy with the team members that support her. I take on board that we could do things better, and we hope to work with all our customers and their loved ones as we aspire to be the best we can. As discussed, I would really appreciate constructive ideas of where we can improve our service to maximise our review.


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Overall Experience  Overall Experience 5.0 out of 5

Bluebird Care Rochdale are excellent. The staff are kind, considerate and helpful. They are courteous towards Mum and Dad and offer practical help and advice. The office staff deal with queries promptly. All of the staff at Bluebird Care Rochdale are very approachable. I would not hesitate to recommend
them.

Reply from John Keogh, Director at Bluebird Care Rochdale

Thanks ever so much for taking the time to review our services. It gives us great confidence to continue delivering the highest quality of care. We are delighted that we are responsive to your needs and that of your loved one.


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Overall Experience  Overall Experience 5.0 out of 5

I would definitely recommend Bluebird Care Rochdale. I have found two particular members of staff and all the team to be passionate about providing the best care for all their clients and really go the extra mile to provide a professional, personal care service and ensure the clients are treated with
compassion and with dignity at all times. They are dedicated to their business and will not disappoint in providing excellent care for your loved ones who will be in very safe hands.

Reply from John Keogh, Director at Bluebird Care Rochdale

Thank you so much for your very kind words. To get such feedback is incredible. People are swift to complain but not necessarily as quick to praise. For that, we are truly grateful. It is an honour and privilege to be charged with providing support to people within the community where we live and are eternally grateful to our staff for delivering person-centred care to our customers.


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Overall Experience  Overall Experience 5.0 out of 5

All the carers are extremely helpful and kind and perform their duties willingly.

Reply from John Keogh, Director at Bluebird Care Rochdale

We are grateful for your review and also delighted that you are happy with the support you receive. As always, if there is anything that we can support you with, then please contact us in the office and we will endeavour to amend what we do to ensure your wishes and needs are at the centre of what we do.


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Overall Experience  Overall Experience 4.0 out of 5

I am pleased with the service from the carers. I enjoy them taking me shopping and visiting local places. They also do my cleaning and washing for me, which is a big help for me. I could not do without their help in a morning as they shower and dress me because I can't do it on my own.

Reply from John Keogh, Director at Bluebird Care Rochdale

Thank you for taking the time to complete your review. We are truly happy to be supporting you in the needs and agreed activities in accordance with the care plan. We would like to know how we achieve the full scores available across all criteria as we aspire to be the very best that we can be.


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Overall Experience  Overall Experience 5.0 out of 5

Having the Bluebird team in to care for our 90-year-old father (who lives with us) has been a gamechanger for us. From the first visit, we have been really impressed with the care and true interest everyone from Bluebird has for ourselves and Dad. We have been able to have some quality time for ourselves
knowing that dad was being cared for and he really looks forward to their visits.

Reply from John Keogh at Bluebird Care Rochdale

Thank you so much for your kind words. We are flexible to customer needs and communication with our customers and their family members is crucial in achieving this. It is an honour and privilege to be able to support our customers and we ensure they are treated with dignity and respect.


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Overall Experience  Overall Experience 4.0 out of 5

Very pleased with the care I receive.

Reply from John Keogh, Director at Bluebird Care Rochdale

Thank you very much for your review. We are a little disappointed to not receive the full score across any of criteria. We only support you at the weekend and Bank Holidays as we are aware we were less expensive than others you had looked at. We would really like to ascertain exactly what more we can do to earn the desired full score and hope we can work with you to achieve that. We are very happy that you have decided to increase the hours that we support you.


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Overall Experience  Overall Experience 5.0 out of 5

Happy with the service we are getting.

Reply from John Keogh at Bluebird Care Rochdale

We are delighted to be able to support your wife with maintaining her independence. She is an absolute joy and it is our privilege and pleasure. Thank you so much for your very kind words.


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Overall Experience  Overall Experience 5.0 out of 5

Bluebird Care is a relatively new company and are striving to be the best and although I am also new to the care system I have found them excellent. I did not think I would be able to find a company who would be so flexible, amenable and approachable. They are providing my mother with an excellent standard
of care in partnership with myself, which is very important to my mother. The staff are consistent which is a high priority when dealing with dementia clients. The staff and management are professional and dedicated to providing excellence.

Reply from John Keogh at Bluebird Care Rochdale

Thank you so much for your very kind words. We are delighted to be able to support your mum and listening to what you think is important. It is key to keeping all involved in the decisions made. It is a privilege and delight to support your wonderful mum. We are quite new to the sector, but we hope by listening to customers and other stakeholders that we are able to put the right things in place.


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Overall Experience  Overall Experience 5.0 out of 5

The care and support we have received from Bluebird has been amazing. They have helped us as a family be enabling mum to continue to go to the hairdressers and shopping. I feel comfortable leaving Mum in their capable hands, as I know she is treated with respect and dignity.

Reply from John Keogh at Bluebird Care Rochdale

Thank you so much for your kind words. We try very hard to ensure we are flexible to customer needs and communication with our customers and their family members is crucial in achieving this. It is an honour and privilege to support your mum.


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Overall Experience  Overall Experience 5.0 out of 5

I am very happy with Bluebird Care for my daughter. They are very helpful, also take her out on social visits which gives me a break.

Reply from John Keogh at Bluebird Care Rochdale

Thank you so much for your very kind words. We strive to support your daughter in whichever way she needs. It is a privileged position to be in and one that we are honoured to do. We hope that we can continue to support her to maintain the independence that she deserves and wants.


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Overall Experience  Overall Experience 5.0 out of 5

The carers are very reliable and kind. All the staff in the office are also very helpful.
It is a relief to know someone visits to support mum who turns up on time and are so thorough and helpful.

Reply from John Keogh at Bluebird Care Rochdale

Thank you very much for your kind words. It is an honour and a privilege to be given the responsibility of care for your mum. Please do get in touch if you ever have any concerns going forward.


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Current Review Score: 10.0 (9.993)

Overview of Review Score

The Review Score of 10 (9.993) out of 10 for Bluebird Care Rochdale is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 24 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 24 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.993 for Bluebird Care Rochdale is calculated as follows: ( (140 Excellents x 5) + (1 Goods x 4) ) ÷ 141 Ratings = 4.993

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Bluebird Care Rochdale is based on 24 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 15 Oct 2019

Overall
Good

  • Caring

    Good
  • Effective

    Good
  • Responsive

    Good
  • Safe

    Good
  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (4)

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Meet the Team (6)

Beryl

Beryl Keogh

Job Title: Director

Joined: 2018

Beryl has vast experience working within a vulnerable personal environment. She has been working within the Care Sector in the UK since the family returned from overseas in early 2013. Before that, in addition to raising her family, she was primarily employed in children's Education, often within the Special Educational Needs (SEN) specialisation whilst frequently moving as was an expected part of Forces family life (13 different homes in 23 years). Beryl has 2 grown sons, although she still likes nothing more than to mother them whenever they visit. Beryl was born in Birch Hill Hospital, Rochdale and grew up in the area and loves being back home, closer to her family and a large network of long-standing and loyal friends. Beryl loves to support people who need it and looks to provide a Premium Service built on excellent training and the enthusiasm and compassion of Quality Staff. She likes to travel, when allowed and watches TV soaps, but only the Northern ones.


Michelle

Michelle Neild

Job Title: Registered Care Manager

Joined: 2018

Michelle has been working in the Care Sector since 2007 and is well qualified to deliver person-centred care following her Masters qualification in Social Work which followed her Bachelors Degree in Social Policy. She has built a great reputation for quality and work ethic and is a great asset who is fundamental to the success of our team. She has been enabling us to deliver the best quality care in accordance with Bluebird Care Policy and best practice to exceed CQC Key Lines of Enquiry. Michelle is a really capable Manager with a passion to make this business the best it can be. Her standards are high and her ability to support our staff is fantastic. Michelle joined us despite being offered other roles as she saw how focused we were on providing quality to our customers and looking after our team. She knows how to deliver both and is a great ambassador for Care. We are very fortunate to have her leading our great team.


John

John Keogh

Job Title: Director

Joined: 2018

John’s journey began in 1990 when he left his parents' home to join the British Army, where he served with distinction for nearly 26 years. Following his military career, he returned to the area in 2015, bringing with him a wealth of experience and skills that he has applied as an accomplished Management Consultant. His background in the armed forces, particularly in leadership and training, has equipped him with a passion for supporting and developing others, especially those who are vulnerable and socially isolated.


John is particularly committed to training, using his enthusiasm to contribute meaningfully to the success of the business. He is genuinely inspired by the compassion and dedication demonstrated by those who work in care, and he channels this admiration into delivering engaging, realistic, and effective training sessions. His goal is to empower carers with the skills and confidence needed to excel in their vital roles.


Having served in numerous theatres across the globe, John is thrilled to be back in his hometown, reconnecting with old schoolmates and reliving fond memories from his youth. He has been deeply touched by the warmth and friendliness of the community since his return and is a proud participant at the local Veterans' breakfast, where he enjoys the camaraderie and support of fellow ex-servicemen.


Though he describes himself as a keen yet mostly retired footballer, John can still be found playing five-a-side matches a few times a week, keeping his passion for the sport alive. In addition to his sporting pursuits, he is a Dementia Friends Champion, dedicated to raising awareness of this increasingly prevalent condition. Through his community involvement and advocacy, John continues to make a difference, both on and off the pitch, and remains committed to supporting those who choose such a meaningful career path in care.


Georgia

Georgia Paul

Job Title: Marketing Assistant

Joined: 2019

Georgia has been a dedicated member of Bluebird Care Rochdale since 2019. She began her journey as a Care Assistant, a role she absolutely loved, and her warmth and commitment quickly made her a valued part of the team. Over the years, she has had a significant impact on both colleagues and customers, who have always appreciated her kind and compassionate nature.


During her time with Bluebird Care, Georgia went on maternity leave twice. Throughout these periods, the unwavering support of the company never faltered. She fondly recalls the thoughtful baby baskets she received, the fruit basket delivered to her at the start of the pandemic, and the gift voucher for a local restaurant, all of which made her feel genuinely cared for and appreciated. It is this level of kindness and support that makes Bluebird Care Rochdale feel more like a family than just a workplace.


Georgia is full of praise for John, Beryl, and Michelle, recognising their passion for the well-being of both customers and staff. She also highlights the kindness and dedication of her fellow team members, noting that customers often comment on how the carers go above and beyond. The sense of camaraderie and shared purpose within the team is something Georgia is incredibly proud to be a part of.


Amie

Amie Pilmoor

Job Title: Care Co-ordinator

Joined: 2021

Amie is our dedicated Care Co-ordinator, having joined Bluebird Care Rochdale in June 2021. From the moment she arrived, she embraced the team and found the warmest of welcomes among colleagues she now considers amazing.


Amie brings with her a background in care she has recently earned a distinction in her Level 3 Health and Social Care qualification, which she completed with the support provided by Bluebird Care Rochdale. Her passion for the role shines through in every interaction, driven by her lifelong dedication to caring for others. Even as a child, she was eager to lend a helping hand, once asking her mum if they could help people like the "old man with his shopping." This natural compassion has seamlessly translated into her professional career, where she goes above and beyond to ensure the best possible outcomes for those we support.


Amie firmly believes that a positive, fun atmosphere is crucial in a high-pressure environment like ours, and she's already making strides in keeping everyone smiling. Her fresh ideas and sense of humour contribute to a thriving, supportive workplace, which only amplifies the fantastic reputation Bluebird Care Rochdale holds.


Having worked as a carer for three years, Amie acknowledges the boost in confidence and career growth she has experienced in her role. This supportive environment has allowed her to flourish, and she is excited to explore further opportunities in the care sector. We are thrilled to have Amie as part of our team, knowing that her enthusiasm, commitment, and passion for making a difference are central to our mission of delivering exceptional care and support.


Dawn

Dawn Pedley

Job Title: Office Administration and Senior Care Assistant

Joined: 2022

Dawn joined our team as a Care Assistant in 2022, bringing with her a wealth of hands-on experience in care, becoming a senior care assistant quite quickly due to her can-do attitude and eye to provide a solution to the many challenges the role can present. Her impressive background is not purely limited to frontline care; she has also spent extensive time in office roles, where she managed payroll, bookkeeping, and account reconciliation with skill and precision.


This blend of practical care knowledge and administrative expertise has made her an incredibly valuable member of our team, seamlessly contributing both in the field and behind the scenes. We are fortunate to have someone so versatile and dedicated to making a difference!