Bluebird Care Rochdale

Northland House, 54-56 Manchester Street, Heywood OL10 1DL
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10 61 Reviews
  • Bluebird Care Rochdale, Heywood
Bluebird Care Rochdale is incredibly passionate about keeping its customers safe, secure, and happy in their own homes. With exceptional infection control measures, customers can have complete peace of mind, knowing they receive the highest standards of protection and care with a package of care support that it tailored to their needs and wants.

With kindness and compassion, the highly trained and trusted care team delivers bespoke care packages tailored to individual needs. Their enthusiasm and positive approach help customers maintain their independence, continue enjoying the things they love, and feel safe in the comfort of their own home.

Bluebird Care Rochdale provides flexible home care, from 30-minute visits to full Live-in Care, where a carefully matched care assistant provides round-the-clock support within the customer’s home.

Care Provided by Bluebird Care Rochdale

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Drug Dependence (past or present)
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Home Care for Children
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Michelle Neild (Registered Care Manager)

Funding & Fees Guide for Bluebird Care Rochdale

  • Prices
  • Starting from £29.80 an hour


  • Our Services
    Bluebird Care Rochdale offers a wide range of services tailored to individual needs, ensuring that every person receives bespoke care designed around them. While brochures provide an overview, care is never one-size-fits-all—each individual is at the heart of everything they do.


    The team is also proud of its ongoing partnership with the Alzheimer’s Society, which continues to thrive. Recently, Bluebird Care Rochdale was part of a dedicated group that raised over £57,000 for the charity as part of the 10k Pledge, demonstrating its commitment to making a real difference in the community.


    Open and Transparent Care
    Bluebird Care Rochdale was the first Bluebird Care provider to implement the One Touch Health platform. This includes a family portal, allowing loved ones to access real-time care notes, schedules, and updates remotely. By embracing this technology, the team ensures a truly collaborative approach, keeping customers and their families fully informed.


    The service is highly rated on independent review platform Homecare.co.uk, ranking:
    ? 1st in Rochdale (out of 45 providers)
    ? 1st across the OL postcodes (out of 88 providers)
    ? 1st across Greater Manchester (out of 526 providers)
    ? 2nd in the entire Northwest (out of 1,334 providers)
    Asat 30 Jan 25


    Bluebird Care Rochdale was also ranked top nationally in the latest Bluebird Care Staff Satisfaction Review, reflecting the company’s commitment to supporting and valuing its incredible team.


    How to Get in Touch
    ?? Email: rochdale@bluebirdcare.co.uk (This reaches the entire office team for a timely response.)
    ?? Call: 01706 659933


    The team is always happy to help—get in touch today!


Total of 61, showing 61-61
10

Bluebird Care Rochdale has a Review Score of 10 (9.993) out of 10, based on 24 reviews in the last 2 years. Over all time Bluebird Care Rochdale has 61 reviews.

Overall Experience

  • 57
  • 4
  • 0
  • 0
  • 0

Date Published

61
6
9
24
37
Overall Experience  Overall Experience 5.0 out of 5

The carers are very reliable and kind. All the staff in the office are also very helpful.
It is a relief to know someone visits to support mum who turns up on time and are so thorough and helpful.

Reply from John Keogh at Bluebird Care Rochdale

Thank you very much for your kind words. It is an honour and a privilege to be given the responsibility of care for your mum. Please do get in touch if you ever have any concerns going forward.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 10.0 (9.993)

Overview of Review Score

The Review Score of 10 (9.993) out of 10 for Bluebird Care Rochdale is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 24 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 24 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.993 for Bluebird Care Rochdale is calculated as follows: ( (140 Excellents x 5) + (1 Goods x 4) ) ÷ 141 Ratings = 4.993

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Bluebird Care Rochdale is based on 24 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 15 Oct 2019

Overall
Good

  • Caring

    Good
  • Effective

    Good
  • Responsive

    Good
  • Safe

    Good
  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (4)

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Meet the Team (6)

Beryl

Beryl Keogh

Job Title: Director

Joined: 2018

Beryl has vast experience working within a vulnerable personal environment. She has been working within the Care Sector in the UK since the family returned from overseas in early 2013. Before that, in addition to raising her family, she was primarily employed in children's Education, often within the Special Educational Needs (SEN) specialisation whilst frequently moving as was an expected part of Forces family life (13 different homes in 23 years). Beryl has 2 grown sons, although she still likes nothing more than to mother them whenever they visit. Beryl was born in Birch Hill Hospital, Rochdale and grew up in the area and loves being back home, closer to her family and a large network of long-standing and loyal friends. Beryl loves to support people who need it and looks to provide a Premium Service built on excellent training and the enthusiasm and compassion of Quality Staff. She likes to travel, when allowed and watches TV soaps, but only the Northern ones.


Michelle

Michelle Neild

Job Title: Registered Care Manager

Joined: 2018

Michelle has been working in the Care Sector since 2007 and is well qualified to deliver person-centred care following her Masters qualification in Social Work which followed her Bachelors Degree in Social Policy. She has built a great reputation for quality and work ethic and is a great asset who is fundamental to the success of our team. She has been enabling us to deliver the best quality care in accordance with Bluebird Care Policy and best practice to exceed CQC Key Lines of Enquiry. Michelle is a really capable Manager with a passion to make this business the best it can be. Her standards are high and her ability to support our staff is fantastic. Michelle joined us despite being offered other roles as she saw how focused we were on providing quality to our customers and looking after our team. She knows how to deliver both and is a great ambassador for Care. We are very fortunate to have her leading our great team.


John

John Keogh

Job Title: Director

Joined: 2018

John’s journey began in 1990 when he left his parents' home to join the British Army, where he served with distinction for nearly 26 years. Following his military career, he returned to the area in 2015, bringing with him a wealth of experience and skills that he has applied as an accomplished Management Consultant. His background in the armed forces, particularly in leadership and training, has equipped him with a passion for supporting and developing others, especially those who are vulnerable and socially isolated.


John is particularly committed to training, using his enthusiasm to contribute meaningfully to the success of the business. He is genuinely inspired by the compassion and dedication demonstrated by those who work in care, and he channels this admiration into delivering engaging, realistic, and effective training sessions. His goal is to empower carers with the skills and confidence needed to excel in their vital roles.


Having served in numerous theatres across the globe, John is thrilled to be back in his hometown, reconnecting with old schoolmates and reliving fond memories from his youth. He has been deeply touched by the warmth and friendliness of the community since his return and is a proud participant at the local Veterans' breakfast, where he enjoys the camaraderie and support of fellow ex-servicemen.


Though he describes himself as a keen yet mostly retired footballer, John can still be found playing five-a-side matches a few times a week, keeping his passion for the sport alive. In addition to his sporting pursuits, he is a Dementia Friends Champion, dedicated to raising awareness of this increasingly prevalent condition. Through his community involvement and advocacy, John continues to make a difference, both on and off the pitch, and remains committed to supporting those who choose such a meaningful career path in care.


Georgia

Georgia Paul

Job Title: Marketing Assistant

Joined: 2019

Georgia has been a dedicated member of Bluebird Care Rochdale since 2019. She began her journey as a Care Assistant, a role she absolutely loved, and her warmth and commitment quickly made her a valued part of the team. Over the years, she has had a significant impact on both colleagues and customers, who have always appreciated her kind and compassionate nature.


During her time with Bluebird Care, Georgia went on maternity leave twice. Throughout these periods, the unwavering support of the company never faltered. She fondly recalls the thoughtful baby baskets she received, the fruit basket delivered to her at the start of the pandemic, and the gift voucher for a local restaurant, all of which made her feel genuinely cared for and appreciated. It is this level of kindness and support that makes Bluebird Care Rochdale feel more like a family than just a workplace.


Georgia is full of praise for John, Beryl, and Michelle, recognising their passion for the well-being of both customers and staff. She also highlights the kindness and dedication of her fellow team members, noting that customers often comment on how the carers go above and beyond. The sense of camaraderie and shared purpose within the team is something Georgia is incredibly proud to be a part of.


Amie

Amie Pilmoor

Job Title: Care Co-ordinator

Joined: 2021

Amie is our dedicated Care Co-ordinator, having joined Bluebird Care Rochdale in June 2021. From the moment she arrived, she embraced the team and found the warmest of welcomes among colleagues she now considers amazing.


Amie brings with her a background in care she has recently earned a distinction in her Level 3 Health and Social Care qualification, which she completed with the support provided by Bluebird Care Rochdale. Her passion for the role shines through in every interaction, driven by her lifelong dedication to caring for others. Even as a child, she was eager to lend a helping hand, once asking her mum if they could help people like the "old man with his shopping." This natural compassion has seamlessly translated into her professional career, where she goes above and beyond to ensure the best possible outcomes for those we support.


Amie firmly believes that a positive, fun atmosphere is crucial in a high-pressure environment like ours, and she's already making strides in keeping everyone smiling. Her fresh ideas and sense of humour contribute to a thriving, supportive workplace, which only amplifies the fantastic reputation Bluebird Care Rochdale holds.


Having worked as a carer for three years, Amie acknowledges the boost in confidence and career growth she has experienced in her role. This supportive environment has allowed her to flourish, and she is excited to explore further opportunities in the care sector. We are thrilled to have Amie as part of our team, knowing that her enthusiasm, commitment, and passion for making a difference are central to our mission of delivering exceptional care and support.


Dawn

Dawn Pedley

Job Title: Office Administration and Senior Care Assistant

Joined: 2022

Dawn joined our team as a Care Assistant in 2022, bringing with her a wealth of hands-on experience in care, becoming a senior care assistant quite quickly due to her can-do attitude and eye to provide a solution to the many challenges the role can present. Her impressive background is not purely limited to frontline care; she has also spent extensive time in office roles, where she managed payroll, bookkeeping, and account reconciliation with skill and precision.


This blend of practical care knowledge and administrative expertise has made her an incredibly valuable member of our team, seamlessly contributing both in the field and behind the scenes. We are fortunate to have someone so versatile and dedicated to making a difference!