Compassion Plus Healthcare

Devonshire Business Centre, Works Road, Letchworth Garden City SG6 1GJ
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10 52 Reviews
  • Compassion Plus Healthcare, Letchworth Garden City
Compassion PLUS Healthcare is a Home Care provider registered with the Care Quality Commission. At Compassion PLUS, Valuing People First is their mission. Delivering care with compassion is the underlying principle in all they do. They care for people with empathy, dignity and respect. They pride themselves in providing high quality professional and compassionate health care staff who have been selected through their stringent value-based recruitment processes. They aim to encourage as much independence and support enablement to their clients to enable people to live happy and fulfilled lives.

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Care Provided by Compassion Plus Healthcare

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Companionship
  • Dementia
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Home Care for Children
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments

Good to Know

  • Owner
  • Compassion Plus Healthcare Ltd
  • Person in charge
  • Elizabeth Maposa (Registered Manager)

Funding & Fees Guide for Compassion Plus Healthcare

  • Prices

  • Direct payment fees:
    Hourly: £24.47
    45 minutes: £19.52
    30 minutes: £14.64

  • The fees charged will depend on the outcome of the assessed needs.
    The minimum charge is 30 minutes.
    To find out more, please contact the Care management office.

Compassion Plus Healthcare Reviews (52)

Total of 52, showing 1-20
10

Compassion Plus Healthcare has a Review Score of 10 (9.966) out of 10, based on 10 reviews in the last 2 years. Over all time Compassion Plus Healthcare has 52 reviews.

Overall Experience

  • 44
  • 7
  • 1
  • 0
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Date Published

52
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5
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42

Review from P M (Mother of Client) published on 18 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We've been really delighted with the care provided for our daughter by Compassion Plus Healthcare. Our daughter has learning difficulties and lives in her own home. The ladies who have been supporting her are young, energetic, fun and extremely professional and competent. Our daughter liked them
immediately. They are very well trained and qualified. We have worked closely with them to explain her specific needs as she is non-verbal. The staff have listened carefully and quickly taken on board everything we have asked of them. They keep in close contact with me and ask questions if they are unsure, and they use their initiative too. I feel my daughter is in safe hands and extremely well cared for. And she has a great time and really enjoys their company. We simply could not ask for better support really. The carers are just fabulous.

Reply from Liz Maposa, Registered Manager at Compassion Plus Healthcare

Thank you so much for such positive and valuable feedback. We are very pleased that your daughter is very well supported and that she enjoys the time spent with her support team. We will share this review with your daughter's support team.


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Review from C J (Son of Client) published on 4 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Compassion Plus Healthcare has taken care of my mother for a number of years on a three and four daily call basis.
From day one I found the Care to be outstanding, time was taken to get to know my Mother and her specific needs.
The staff were always kind and caring whilst ensuring the correct diet
and medication were taken and always helped to encourage Mum to interact socially where possible.
Communication with me was always good so I always knew of any needs or issues.
I was confident that if I was away Mum would be well looked after, it was important to have that peace of mind.
A job consistently well done over a number of years.
Many thanks to all the staff.

Reply from Liz Maposa, Manager at Compassion Plus Healthcare

Thank you so much for this excellent review and for the very kind words. Your mother was such a delight to support and care for. We will share the review and feedback with the team that cared for your mother. Best of wishes.


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Review from J D (Wife of Client) published on 2 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have had your lovely carers for well over a year. They are all so kind and caring not just to my husband but to me also. They come in every morning with smiles and get straight on with caring for my husband. They talk to him with such kindness and always explain what they are doing to him. I couldn't
ask for anything more.
Thank you.

Reply from Liz Maposa, Registered Manager at Compassion Plus Healthcare

Thank you very much for this wonderful review. We are very delighted that you are pleased with the service you are receiving from the Carers. We will share this review with the staff.


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Review from B H (Daughter of Client) published on 24 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Cannot thank all the staff enough, my dad has been having them since August 2023. It was new for him but they have helped him to settle and took time to get to know him, and are helping him regain confidence and independence, he's very comfortable with them all they're like part of his family, he and
his family have peace of mind knowing if we need any help both carers and office staff are always willing to do what they can to help. Thank you all so much for everything on behalf of my Dad.

Reply from Liz Maposa, Registered Manager at Compassion Plus Healthcare

Thank you for the great feedback and review. We are so delighted you and your family are happy with the services we are providing for your dad.


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Review from Sandra H (Daughter of Client) published on 24 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Compassion Plus Health Care has been looking after my dad for several months now and the difference they have made to his quality of life is amazing. They are so kind and helpful. Dad enjoys their company and the care that they provide could not be better. The carers are wonderful and the office is
very responsive, friendly, and helpful. I can not praise this care provider high enough. Thank you Compassion Plus.

Reply from Liz Maposa, Registered Manager at Compassion Plus Healthcare

Thank you so much for such a wonderful review. We are delighted that you are happy with the services we are providing for your dad.


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Review from Barbara K (Wife of Client) published on 7 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The team from Compassion Plus Healthcare are excellent. My husband has been treated with the utmost care. My husband has awkward moments but they are patient, kind and caring. They have treated my home with respect and if they can help me in any way, they are willing to do so. They have also been punctual
which helps our situation.

Reply from Liz Maposa, Registered Manager at Compassion Plus Healthcare

Thank you for the very positive review and for taking the time to complete it. We are very pleased that you are happy with the support your husband is receiving from Compassion Plus. We will share this positive feedback with his team of carers.


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Review from Susan H (Daughter of Client) published on 7 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We as a family feel that the care given to my father is excellent. We could have not asked for a better team of carers. Always caring and ensuring my father is ok. Brilliant service.

Reply from Liz Maposa, Registered Manager at Compassion Plus Healthcare

We are grateful to receive such a fantastic review. We are very pleased that you are happy with the service your father is receiving. We will share this feedback with the team of carers who support your father.


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Review from Matthew H (Grandson of Client) published on 7 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Carers are very patient with my grandad, well mannered and attentive. Always on time and pleasant to talk to and easygoing. One carer, in particular, is fantastic, Grandad is lucky to have them caring for him.

Reply from Liz Maposa, Registered Manager at Compassion Plus Healthcare

Thank you for this wonderful review. We are so pleased that you are happy with the service your granddad is receiving from the Compassion Plus team. We will share the feedback with his carers.


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Review from Trudie B (Daughter of Client) published on 4 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has been cared for since just before Christmas 2022. It was all a bit of a rush but the care we have had from your carers is absolutely brilliant. There is always someone at the end of the phone. One young man, in particular, is absolutely amazing. He is so kind and caring. I feel like he is
one of our family. Thank you all.

Reply from Liz Maposa, Manager at Compassion Plus Healthcare

Thank you so much for the very kind words and wonderful review. We will share the review with your father's team.


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Review from Peter V (Client) published on 13 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Compassion Plus Healthcare is my first experience in private-sector care provision. I have found that they provide the services I have requested every day consistently. Their carers are friendly, caring, efficient and polite. They arrive on time every time. The management responded quickly to arrange
my care when public sector care was withdrawn at short notice. An excellent experience overall.

Reply from Liz Maposa, Registered Manager at Compassion Plus Healthcare

Thank you so much for this great review of our services. We are very pleased that you are happy with the service being provided.


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Review from Carole A (Client) published on 6 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Out carers are very good. Arrive on time. Very pleasant and very thorough in what they do.

Reply from Liz Maposa, Registered Manager at Compassion Plus Healthcare

Thank you for taking the time to write a review. We are delighted that you are happy with the service provided by the team allocated to your husband. We will share the review with the staff team.


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Review from J M (Daughter of Client) published on 30 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers throughout have been professional and have really supported my mother's needs and wishes.
A high-quality service with good communication throughout. We found the app invaluable. I would recommend.

Reply from Liz Maposa, Manager at Compassion Plus Healthcare

Thank you so much for such kind words. We will share the review with the staff who have cared for your mum.


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Review from M M (Son of Client) published on 24 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers have been wonderful with Mum, always proactive and super fast with reacting to her needs - we're very happy with the team! Whenever they've been troubled or concerned by her condition or appearance in any way they've always had an immediate response to gain a further professional opinion.

Reply from Liz Maposa, Registered Manager at Compassion Plus Healthcare

Thank you so much for the five-star review. We are so pleased you are happy with the service provided for your mother. We will share this feedback with the rest of the team.


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Review from P N (Next of Kin) published on 25 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Great service and wonderful staff. Professional and empathetic. Take time out to develop a relationship with their clients, fully recommend. Provide high-quality service and also very reliable. Prompt and efficient.

Reply from Liz Maposa, Registered Manager at Compassion Plus Healthcare

Thank you for taking the time to write this review. We are delighted that you are happy with the care and support that your mother is receiving from the care team. We will share this positive feedback with them.


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Review from F M (Mother of Client) published on 25 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My son moved into a beautiful supported living house in March 2022. He has been unwell and was in hospital for 9 to 10 weeks prior to moving in. He has settled in so quickly and is doing so well! The staff are amazing, so dedicated, kind and do an impeccable job! I have never ever come across a care
company that looks after and supports my son so brilliantly. I am in awe of how well they look after my son! Finally, my son has got such amazing care! Thank you Compassion Plus from the bottom of my heart!

Reply from Liz Maposa, Registered Manager at Compassion Plus Healthcare

Thank you so much for the very kind words. We are pleased that you are happy with the support that your son is receiving from us. We will share this feedback with the team supporting your son.


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Review from Robin G (Next of Kin) published on 24 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Organisation - average.
One staff member has a bad reputation.
Management - friendly, polite, professional.
Consistent of staffing - variable.
Organisation of staffing - "could do better".
Difficult to comment on ratings as I have no baseline/experience.

Reply from Liz Maposa, Registered Manager at Compassion Plus Healthcare

Thank you for taking the time to bring your experience to our attention. We take all feedback very seriously.
I am deeply sorry you feel this way and that you had a negative experience at the start of the service provision.
The senior managers have already met with you to discuss the experience you had. At the meeting you highlighted that you were very happy with the service provision, however you expressed that you had had a bad experience which resulted from one member of staff cancelling last minute due to unforeseen circumstances. You informed us that you were happy with how the issue was resolved and that your friend did not go without the care and support she needed. You informed us that you had based your review on your experience of that incident. You have now told us that your loved one is very delighted with the care team supporting her and that she is very happy. We were also delighted to hear that if you were to review us again, you would write a very positive review.


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Review from Sally U (Friend of Client) published on 23 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Compassion Plus had looked after my friend since last June and until she passed in February this year The service was incredible, the care was excellent, they were always so very kind and thoughtful. I always knew what was going on, if she needed a doctor, they would call me immediately. I could always
get someone on the phone as well with no problem at all. My friend looked forward to seeing them every day. They prepared her meals, washed the dishes and did anything that she asked. I had the app on my phone so I could see what was happening at all times, so if at any time I could not go in, I knew what she had eaten, that she had taken medication etc and all was well. All the staff were exceptional and so kind and you could see they really cared for my friend. You hear so many different stories about care companies but this company always went above and beyond. It made my life so much easier knowing the quality of care was there and especially that my friend loved them all as well.

Reply from Liz Maposa, Registered Manager at Compassion Plus Healthcare

Thank you very much for taking the time to write a review. We really appreciate your very positive and kind comments about the service your friend received whilst she was being looked after by Compassion Plus. We are glad your friend was very happy with the service and that she looked forward to seeing the care staff. We are pleased you feel that we were able to provide a responsive service. We will share the feedback with the care team who looked after her.


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Review from Lindsay C (Daughter of Client) published on 21 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am so impressed with Compassion Plus. Dad has been looked after since October 2021. The staff have a great rapport with Dad, and their visits really cheer him up as well as provide excellent care for him. We always know what’s going on via the app, which is very detailed and helps keep my brother,
sister and I in the loop, flagging up anything that may need addressing. The central hub is easy to get hold of, and I find the carers and management very approachable. With their meal preparation, personal care, medication, washing/drying clothes when needed, celebratory touches for special occasions - it’s clear that Compassion Plus puts the well-being of the people they care for (and their families) at the top of their list. I would heartily recommend them to anyone.

Reply from Liz Maposa, Registered Manager at Compassion Plus Healthcare

Thank you for the very positive review. We really appreciate feedback from our clients and families as it enables us to know how we are doing and to learn where we can improve services. We will share this review with the staff who support your father.


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Review from Colvin C (Son of Client) published on 7 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would recommend this company as without their help and support we would be struggling as a family to have found the support for our mother. My mother is now having excellent care which is keeping her out of hospital and having a quality of life in her own home. Nothing is too much trouble and the
staff go above and beyond their expected delivery of care. I am provided with reassurance knowing that this level of care is in place as I live 250 miles away.

Reply from Liz Maposa, Registered Manager at Compassion Plus Healthcare

Thank you so much for this five-star review. We are delighted you are pleased with the care and support your mother is receiving. This review will be shared with the care team.


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Review from Steve C (Son of Client) published on 14 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother required care urgently after a long stay in hospital. We were very fortunate to come into contact with Compassion Plus Healthcare. They have worked very hard and have sorted out so many things in such a short space of time. The carers are reliable, compassionate and brilliant at what they
do. I can not thank you enough for all that you are doing. I would totally recommend this company.

Reply from Liz Maposa, Registered Manager at Compassion Plus Healthcare

Thank you for the kind words and for the recommendation. We are so pleased you are happy with the service provided for your mother. We will share this review with the team.


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Current Review Score: 10.0 (9.966)

Overview of Review Score

The Review Score of 10 (9.966) out of 10 for Compassion Plus Healthcare is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 10 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 10 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.966 for Compassion Plus Healthcare is calculated as follows: ( (56 Excellents x 5) + (2 Goods x 4) ) ÷ 58 Ratings = 4.966

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Compassion Plus Healthcare is based on 10 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 18 Dec 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (4)

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Meet the Team (4)

Liz

Liz Maposa

Job Title: Managing Director

Joined: 2018

Hi, my name is Liz and I am the Managing Director for Compassion Plus Healthcare. I come with extensive experience in managing Home care and health care services with a demonstrated history of working in the NHS & Social Health care industry. I am skilled in Operational Management, Performance Management, Healthcare Management, and Healthcare. I am a strong education professional with a Master’s degree in Occupational Psychology, BSc (Hons) Psychology and I am a Registered Nurse in Mental Health.


I have a heart for constantly improving services and ensuring that client's needs are not only met but that they receive the best care possible.


Vickie

Vickie Pye

Job Title: Support Manager

Joined: 2021

Hi, My name is Vickie, I work for Compassion Plus Healthcare as the Support Manager.


I am very passionate about my job and enjoy every minute of it. I have been in care for nearly fifteen years. I started off in care homes as a carer, then I found out about supported living, and it really interested me. I loved my job as a support worker and wanted to help my clients more, so I decided to get qualifications to go into management. Now here at Compassion, I am always putting my client's needs and wishes first.


Liz

Liz Allen

Job Title: Care Coordinator

Joined: 2022

Hi, my name is Liz and I am one of the Care Co-ordinators for Compassion Plus Healthcare.


I started working for the company in September 2022. I enjoy working for Compassion Plus. Everyone is respected, and listened to and knows how important their role is to the team. I help to plan the rota and work with a fantastic team of people. I enjoy going out and about, meeting with my colleagues and the people we support, I also help to cover shifts when needed.


I like meeting with the staff, making sure that they are ok; and if they have any issues, I will always try my best to help them. I can see myself working for this company for many years to come.


Shalom

Shalom Jani

Job Title: Care Coordinator

Joined: 2022

Hello! I am Shalom. I have been with Compassion Plus Healthcare for almost 1 and a half years now. My current role within Care Coordination includes assisting with compliance matters, recruitment, rota, supervision and facilitating training.


What I like most about my role is the time spent with the individuals we support witnessing their development and contributing to the. Also being part of a very dynamic, proactive team has been integral in my growth as an individual and as a team member.


Frequently Asked Questions about Compassion Plus Healthcare

What Type of Services does Compassion Plus Healthcare offer?

Compassion Plus Healthcare offers Home Care.

How many Carers does Compassion Plus Healthcare employ?

Compassion Plus Healthcare employs 20 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Compassion Plus Healthcare to verify any information. View our terms and conditions. Compassion Plus Healthcare has a Platinum Service – more info.