Compassion Plus Healthcare

Devonshire Business Centre, Works Road, Letchworth Garden City SG6 1GJ
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9.9 52 Reviews
  • Compassion Plus Healthcare, Letchworth Garden City
Compassion PLUS Healthcare is a Home Care provider registered with the Care Quality Commission. At Compassion PLUS, Valuing People First is their mission. Delivering care with compassion is the underlying principle in all they do. They care for people with empathy, dignity and respect. They pride themselves in providing high quality professional and compassionate health care staff who have been selected through their stringent value-based recruitment processes. They aim to encourage as much independence and support enablement to their clients to enable people to live happy and fulfilled lives.

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Care Provided by Compassion Plus Healthcare

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Companionship
  • Dementia
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Home Care for Children
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments

Good to Know

  • Owner
  • Compassion Plus Healthcare Ltd
  • Person in charge
  • Elizabeth Maposa (Registered Manager)

Funding & Fees Guide for Compassion Plus Healthcare

  • Prices

  • Direct payment fees:
    Hourly: £24.47
    45 minutes: £19.52
    30 minutes: £14.64

  • The fees charged will depend on the outcome of the assessed needs.
    The minimum charge is 30 minutes.
    To find out more, please contact the Care management office.

Compassion Plus Healthcare Reviews (52)

Total of 52, showing 21-40
9.9

Compassion Plus Healthcare has a Review Score of 9.9 (9.862) out of 10, based on 9 reviews in the last 2 years. Over all time Compassion Plus Healthcare has 52 reviews.

Overall Experience

  • 44
  • 7
  • 1
  • 0
  • 0

Date Published

52
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Review from Samantha C (Daughter of Client) published on 14 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Fantastic service for my mum. The carers are extremely well-trained, they are friendly, exceptionally professional and take time to explain things in a way I can understand.
It can be really frightening to have strangers coming into your home but Compassion Plus Healthcare use the same people to reduce
that anxiety and they have managed to put Mum at ease really quickly. They work at Mum's pace and have really made the effort to understand who my Mum is as an individual. Mum looks forward to seeing them and I don't have to worry because I know Mum is content, safe and being very well looked after.

Reply from Liz Maposa, Registered Manager at Compassion Plus Healthcare

Thank you so much for this review. We are delighted that you are happy with the service provided by the team allocated to your mother. We will share this review with the team.


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Review from S C (Son of Client) published on 26 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After my father had a serious fall and was hospitalised for just over three weeks, I was nervous about being involved with, and arranging, his home care from a distance.
I had no need to worry at all on so many levels.
Communication is clear and timely from management about anything at all.
Resolving
complex issues always seemed to be taken as a matter of course with a refreshing “we can sort it out”.
The attending team are just great, my father has a great rapport with all of them in spite of his early concerns and really looks forward to their visits.
Any care issues are raised quickly with me in a timely manner.
Adjustments to schedules to accommodate more medical visits are taken onboard smoothly and just “happen”, even when a little bit outside remit.
The team have made suggestions to improve care and process which have been well received.
The online use of the care visit app has enabled me to keep up to date in almost real-time with everything that is happening.

Reply from Liz Maposa, Manager at Compassion Plus Healthcare

Thank you for taking time to write this review and for the kind words. We are very pleased you are happy with the support your father is receiving. We will share this review with the rest of the care team.


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Review from T H (Son of Client) published on 26 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The guys are great with Mum and keep me updated at every opportunity during what is a really tough time.
They help me wherever they can and have been a great help since Mum's discharge, I wouldn’t hesitate to recommend the guys.

Reply from Liz Maposa, Manager at Compassion Plus Healthcare

Thank you for the very kind words. We will share your review with the rest of the team.


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Review from David L (Son of Client) published on 30 September 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The Compassion Plus Healthcare team have been wonderful at every level. They looked after our mum when coming out of hospital and then a few months later each night for her end of life care.
I can only say they made our hardest times as comfortable as they could be. Sadly, this review does not allow
me to use individual names but the management and each of the three night carers were simply amazing. They know who they are and they all genuinely cared about our mum and she became very fond of them. They supported her, and us, with kindness, compassion and professionalism.
We have no idea how these wonderful people do the job they do but we are so grateful that they were there for us and we would not hesitate to use their services again should they be needed.

Reply from Liz Maposa, Registered Manager at Compassion Plus Healthcare

We are very grateful to receive such a wonderful review. We are pleased the care team were able to provide the support your mother needed at such a difficult time. We will share the review with the rest of the care team.


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Review from Mary W (Daughter of Client) published on 3 September 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Compassion Plus Healthcare supported my 94-year-old mother following a two-week stay in hospital. Initially, they visited three times a day. She appreciated the need for these visits and looked forward to them. The carers were excellent, they listened to her and understood and accepted she liked to
do as much for herself as possible. This approach enabled her speedy return to full independence. Throughout they maintained communication with myself and my sister through the app and where necessary through telephone calls. We would not hesitate to use this care agency again should the need arise.

Reply from Liz Maposa, Registered Manager at Compassion Plus Healthcare

Thank you for the very positive feedback. We will share the feedback with the care team.


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Review from Gill B (Client) published on 7 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very prompt and professional, they take time to listen and understand clients' needs.

Reply from Liz Maposa, Registered Manager at Compassion Plus Healthcare

Thank you so much for the wonderful review. We will share with the rest of the care team.


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Review from Matthew S (Son of Client) published on 11 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I have found Compassion Plus Healthcare are a good company. They are always very caring and thorough. Their staff were always friendly and helpful in assisting my mother with her ongoing care needs going forward.

Reply from Liz Maposa, Manager at Compassion Plus Healthcare

Thank you for the feedback. We will share it with the team.


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Review from Brenda S (Client) published on 30 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Care staff are good and kind. Very helpful, and they know my needs. New staff are learning quickly and ask questions if needed. Care staff know what they are doing. They do a great job. They hoover my house and provide extra personal care at night.

Reply from Liz Maposa, Registered Manager at Compassion Plus Healthcare

Thank you for this review. I am very pleased to hear that you are happy with the care you are receiving from the care staff. I will let the care staff know that you appreciate the work they are doing.


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Review from Tony D (Husband of Client) published on 30 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

It was with some trepidation that I first asked them to come into my home and help me look after my wife. However, it quickly became clear by their professionalism and the genuine sense of caring shown by everyone towards her, and indeed the rest of the family, that they were going to live up to their
Compassion Plus name. The tenderness with which she was treated and their willingness to keep us involved and informed, made the whole process so much easier to accept than we could otherwise have hoped for.
All the carers were good, but the main carer assigned to us was outstanding. Her cheerful competence and the connection she quickly made with my wife was of great comfort to me, and at the end, her quiet confidence, both before and after my wife passed away, definitely made the situation much easier to deal with.
It is not often that one can say that a service “exceeds exceptions”, but in this case, I feel it is more than justified.

Reply from Liz Maposa, Registered Manager at Compassion Plus Healthcare

We are so very honoured to have received this feedback. We will take the time to share with the team how their efforts have made such a profound difference. Thank you so much for your kind words.


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Review from Janet P (Niece of Client) published on 30 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Fantastic service, would 100% recommend. Always goes the extra mile to make sure everyone is happy.


Little details are taken care of brilliantly, and we are very happy with the service received.


10/10 for everything.


Reply from Liz Maposa, Registered Manager at Compassion Plus Healthcare

Thank you for this wonderful review. I will ensure the care team are aware of the Outstanding Care they are providing.


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Review from Philip O (Client) published on 30 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I receive care twice per day. Body wash and breakfast in the morning. Re-clothing for bed in the evening. All care assistants perform their duties properly in addition to maintaining my flat and kitchen tidy. And importantly washing the dishes used during the day. I have no hesitation in recommending
this company should you need in-home care.

Reply from Liz Maposa, Registered Manager at Compassion Plus Healthcare

Thank you for this great review. The staff enjoy providing care for you. I am pleased that they are attentive to your care needs. I will let the staff know how much you appreciate them.


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Review from Karen C (Daughter of Client) published on 30 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From what I can read on the app notes and from my sister, it seems my mum's care is really good, together with the carers being kind and caring towards her. As I do not live in the area, I am able to keep tabs on Mum's daily care through the app which is so helpful when I’m so far away and also as I
can’t travel to see her due to COVID. Thank you.

Reply from Liz Maposa, Manager at Compassion Plus Healthcare

Thank you for this amazing review. Families who live away from their loved ones, find the family care app really helpful in keeping up to date with loved ones daily care.


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Review from Danielle S (Daughter of Client) published on 30 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The Compassion Plus healthcare staff have been a huge support since my father was discharged from hospital following a stroke a year and a half ago. The care staff are always attentive and supportive. It is reassuring to know he will be visited each day and the team are brilliant at flagging any issues
so they can be dealt with swiftly, enabling my father to be as comfortable as possible at home.

Reply from Liz Maposa, Registered Manager at Compassion Plus Healthcare

Thank you so much for this wonderful review. We are very pleased to know that your father finds the care staff very attentive to his needs. The care team make every effort to respond swiftly to changes in care needs to ensure that the health and wellbeing of our clients is met. We will share this review with the care team.


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Review from John B (Husband of Client) published on 30 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I have been very happy with all carers that have been coming, although the wife had her favourites but generally no complaints. I must say though the carer we had before the wife went permanently into the care home was very good towards the wife.

Reply from Liz Maposa, Registered Manager at Compassion Plus Healthcare

Thank you for completing the review for us. We will share the feedback with the staff.


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Review from Katie R (Mother of Client) published on 30 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Very good support. The staff have always been friendly. Wish we could have more hours. Been very supportive with our child and very attentive with care. Always punctual unless there has been an incident beyond their control.

Reply from Liz Maposa, Registered Manager at Compassion Plus Healthcare

Thank you for completing a review and for the kind words. We are very pleased that you have found the staff friendly and supportive.


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Review from Terry S (Son of Client) published on 28 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers took care to make sure that my mum was happy and cared for whilst maintaining her dignity. My mum loved a laugh and a joke and the carers took time after ensuring her needs were met to have a laugh and a joke.

Reply from Liz Maposa, Manager at Compassion Plus Healthcare

We are very grateful to receive such a positive review. Really pleased that your mum valued those moments she spent with the Staff chatting and having a laugh together as this meant a lot to her.


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Review from Sally B (Daughter-in-law of Client) published on 28 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Compassion Plus Healthcare has provided amazing care for my father-in-law over the past year. He is unable to walk and has limited speech, he relies on his carers for his mobility and hygiene needs. They are kind, caring and professional. They have demonstrated that his safety and welfare is paramount
particularly with skincare. They also provide daily chats and social contact for both my father and mother-in-law as well. During the lockdowns, they have been their only contact and as a family we are so grateful for the staff's care and diligence.

Reply from Liz Maposa, Manager at Compassion Plus Healthcare

Thank you for the very positive review. It's a pleasure to provide care and support to your father-in-law. We will share this review with the rest of the care team.


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Review from Georgina C (Daughter-in-law of Client) published on 26 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Compassion Plus Healthcare have been caring for my 81-year-old mother-in-law, since January of this year. She has Alzheimer's and unfortunately her memory declined rapidly following her catching Covid-19 late last year.
What I really like about Compassion Plus Healthcare is that there are only a small
number of carers who visit her so they very quickly built up a rapport with her. This makes her feel more at ease and I feel she sees their visits like a friend popping in. They go out of their way to chat with her, encourage her to eat, offer to take her for walks and have even gone looking for her when she has wandered off.
Whenever there has been a problem the communication has been excellent and I feel we could phone at any time if we had a concern.
The app is great for us to see what is happening on a day-to-day basis.
I would recommend this company without any hesitation.

Reply from Liz Maposa, Manager at Compassion Plus Healthcare

Thank you so much for this amazing review. It is very reassuring to receive such positive feedback regarding the work the care team are doing. We always aim to allocate a small number of carers to the people we look after to enable the staff and client to build a mutual trusting relationship. I am so pleased that you have found this model of working beneficial to your mother-in-law and that you have found the family app helpful in keeping updated with changes to the provision.


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Review from Jane O (Daughter of Client) published on 26 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with the service that Compassion Plus Healthcare provides my dad. He finds all the staff very friendly and amenable. They certainly make him feel valued and cared for.
The app allows me to check up on his visits and the care that he is receiving, plus it allows me to view any concerns
that the carers have.
The manager has been very flexible in regards to my dad’s changing needs. They have been able to accommodate all of our requests.
Overall, we are very glad that we chose Compassion Plus.

Reply from Liz Maposa, Manager at Compassion Plus Healthcare

Thank you so much for the wonderful review. We are so pleased that you and your dad are happy with the care he is receiving from the team.


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Review from Jackie N (Daughter of Client) published on 26 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Compassion Plus Healthcare cared for my mother in the last 2 months of her life and the care they gave was outstanding. All the staff and carers we had contact with were very professional and caring. They quickly built a good relationship with my mum and the rest of our family and always treated Mum
with such gentleness, care and dignity. Two of her main carers were with us when Mum passed away and they both dealt with the situation in a very calm and quietly confident way, which really helped us all and since then have been in contact with us to check how we are all doing. We had wanted carers who would work with us to keep Mum at home to the end and Compassion Plus did everything we could have hoped for to help us achieve that and we have no hesitation in recommending them to other people.

Reply from Liz Maposa, Manager at Compassion Plus Healthcare

Thank you for such kind words. It was such a privilege to care for your mum in her final days. I am very pleased to learn that you found the care, support and attention given to her and the rest of the family reassuring at such a challenging time. We will share the positive feedback with the rest of the team.


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Current Review Score: 9.9 (9.862)

Overview of Review Score

The Review Score of 9.9 (9.862) out of 10 for Compassion Plus Healthcare is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 9 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 9 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.962 for Compassion Plus Healthcare is calculated as follows: ( (50 Excellents x 5) + (2 Goods x 4) ) ÷ 52 Ratings = 4.962

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Compassion Plus Healthcare is based on 9 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 = 4.9

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 18 Dec 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (4)

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Meet the Team (4)

Liz

Liz Maposa

Job Title: Managing Director

Joined: 2018

Hi, my name is Liz and I am the Managing Director for Compassion Plus Healthcare. I come with extensive experience in managing Home care and health care services with a demonstrated history of working in the NHS & Social Health care industry. I am skilled in Operational Management, Performance Management, Healthcare Management, and Healthcare. I am a strong education professional with a Master’s degree in Occupational Psychology, BSc (Hons) Psychology and I am a Registered Nurse in Mental Health.


I have a heart for constantly improving services and ensuring that client's needs are not only met but that they receive the best care possible.


Vickie

Vickie Pye

Job Title: Support Manager

Joined: 2021

Hi, My name is Vickie, I work for Compassion Plus Healthcare as the Support Manager.


I am very passionate about my job and enjoy every minute of it. I have been in care for nearly fifteen years. I started off in care homes as a carer, then I found out about supported living, and it really interested me. I loved my job as a support worker and wanted to help my clients more, so I decided to get qualifications to go into management. Now here at Compassion, I am always putting my client's needs and wishes first.


Liz

Liz Allen

Job Title: Care Coordinator

Joined: 2022

Hi, my name is Liz and I am one of the Care Co-ordinators for Compassion Plus Healthcare.


I started working for the company in September 2022. I enjoy working for Compassion Plus. Everyone is respected, and listened to and knows how important their role is to the team. I help to plan the rota and work with a fantastic team of people. I enjoy going out and about, meeting with my colleagues and the people we support, I also help to cover shifts when needed.


I like meeting with the staff, making sure that they are ok; and if they have any issues, I will always try my best to help them. I can see myself working for this company for many years to come.


Shalom

Shalom Jani

Job Title: Care Coordinator

Joined: 2022

Hello! I am Shalom. I have been with Compassion Plus Healthcare for almost 1 and a half years now. My current role within Care Coordination includes assisting with compliance matters, recruitment, rota, supervision and facilitating training.


What I like most about my role is the time spent with the individuals we support witnessing their development and contributing to the. Also being part of a very dynamic, proactive team has been integral in my growth as an individual and as a team member.


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