Compassion Plus Healthcare

Devonshire Business Centre, Works Road, Letchworth Garden City SG6 1GJ
Submit a Review
9.9 52 Reviews
  • Compassion Plus Healthcare, Letchworth Garden City
Compassion PLUS Healthcare is a Home Care provider registered with the Care Quality Commission. At Compassion PLUS, Valuing People First is their mission. Delivering care with compassion is the underlying principle in all they do. They care for people with empathy, dignity and respect. They pride themselves in providing high quality professional and compassionate health care staff who have been selected through their stringent value-based recruitment processes. They aim to encourage as much independence and support enablement to their clients to enable people to live happy and fulfilled lives.

Show Compassion Plus Healthcare on the Map

Care Provided by Compassion Plus Healthcare

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Companionship
  • Dementia
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Home Care for Children
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments

Good to Know

  • Owner
  • Compassion Plus Healthcare Ltd
  • Person in charge
  • Elizabeth Maposa (Registered Manager)

Funding & Fees Guide for Compassion Plus Healthcare

  • Prices

  • Direct payment fees:
    Hourly: £24.47
    45 minutes: £19.52
    30 minutes: £14.64

  • The fees charged will depend on the outcome of the assessed needs.
    The minimum charge is 30 minutes.
    To find out more, please contact the Care management office.

Compassion Plus Healthcare Reviews (52)

Total of 52, showing 41-52
9.9

Compassion Plus Healthcare has a Review Score of 9.9 (9.862) out of 10, based on 9 reviews in the last 2 years. Over all time Compassion Plus Healthcare has 52 reviews.

Overall Experience

  • 44
  • 7
  • 1
  • 0
  • 0

Date Published

52
1
5
9
43

Review from Michelle J (Daughter of Client) published on 26 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A wonderful, friendly, professional and caring company.
A fantastic boss with a great mental health background. Understanding, flexible and very organised 10/10.
I would highly recommend this company.
The personal service and attention to detail are impeccable.
I live in Spain so It is perfect
for my peace of mind and be able to check the birdie app weekly.

Reply from Liz Maposa, Manager at Compassion Plus Healthcare

We are very grateful for such a positive review. We are really pleased that you are happy with the care and support given to your mum. We strive to care for each individual within a person-centred way taking into account each individuals' needs. We will share the feedback with the rest of the team.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Christopher L (Husband of Client) published on 23 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have found the carers extremely polite and helpful.
They are very knowledgeable and their advice is always useful.
They treat my wife in a friendly and pleasant manner and, if they can, help her with any problems which she may have.
At her age she is often forgetful and they are not bothered if
they have to answer the same question several times.

Reply from Liz Maposa, Manager at Compassion Plus Healthcare

Thank you for this review. We are so pleased you are happy with how the care staff support your wife. We strive to provide the best care possible in a compassionate and caring way. We will share this review with the staff to let them know how much you and your wife appreciate them.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Paula J (Mother of Client) published on 23 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This is the first agency to provide male carers, of which my son loves. He also loves the ladies of course. Carers are thoughtful and gentle when with my son. He loves going out with carers but because of Covid this has had to stop. It's the best agency I've ever had.

Reply from Liz Maposa, Manager at Compassion Plus Healthcare

Thank you so much for this review and the thoughtful words. It is a pleasure to be able to provide care and support to your son.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Christopher M (Son of Client) published on 22 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care staff were exemplary in the compassion and love shown to Dad in his last days alive. One carer personally took on caring for Dad in an extremely loving way. On the day of our Dad's passing, she had been caring for Dad selflessly for a couple of days. My brother was in attendance holding Dad's
hand and told me that Dad was not really disturbed and was joking with them and laughing as he passed away.


There had always been a good rapport between the carers and Dad. We were so glad to choose this company, and from day one, there was a large level of trust and love between the carers and ourselves. Care staff were all of the highest calibre, and this showed in the care given in these extremely trying and testing times.


Reply from Liz Maposa, Manager at Compassion Plus Healthcare

Thank you Chris for such kind words. The staff enjoyed caring for your dad and spending time with him especially the later stages of his life. I am very delighted to know that the staff formed a trusting and caring relationship with your dad, he will be missed by all knew him. We will let the team know how much you, your dad and brother appreciated their support.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Judith B (Daughter of Client) published on 1 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Very pleased with all the care and management given to my parents. The timetable is very organised and feedback to relatives rapid after each visit by the Birdie app. All medical concerns are regularly noted and reported.

Reply from Liz Maposa, Registered Manager at Compassion Plus Healthcare

It has been a pleasure looking after your parents. Thank you for completing the review for us and for the great comments. These will be shared with the rest of the team.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Theresa J (Daughter of Client) published on 2 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Two members of staff have been extremely helpful and gone out of their way to help us and set up care at quite short notice. The carers who have visited to date have without fail been kind, professional and very caring. They have also worn PPE and been very careful and gentle with my dad. I would
highly recommend the whole team.

Reply from Liz Maposa, Registered Manager at Compassion Plus Healthcare

Thank you Theresa for such kind words. We are pleased you are happy with the care being provided for your dad. Your dad is a pleasure to support. I have no doubt the carers will continue to deliver the best care possible for him. I will inform the team of your feedback and kind words.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Paulina (Daughter of Client) published on 28 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Compassion Plus has all the most important components, after meeting them without worry or hesitation I could completely entrust the care of my mother to them and I felt I had much-needed peace of mind and a much-needed break. The medical history is taken in depth there is constant communication between
myself and the managers which in turn is immediately passed to the carers. The managers, owners and carers are honestly so kind so professional and a joy to be around they are also incredibly on the ball with every detail, I only have to mention something and it is implemented immediately, they go above and beyond to care for my mother. Apart from the very professional care given I really appreciate that they are all so approachable they actually care and listen to you and nothing is too much trouble. But perhaps above all this the most important observation I can give is that as the agency’s name suggests they are genuinely compassionate.

Reply from Liz Maposa, Manager at Compassion Plus Healthcare

We are really delighted to receive such a positive review. We will share the comments with your mother's carers and the rest of the team.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from M B (Wife of Client) published on 14 December 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been very pleased with the day to day care my husband receives and have found all carers to be very friendly and capable.

Reply from Liz Maposa, Registered Manager at Compassion Plus Healthcare

We are very delighted to receive such positive feedback and are happy that you are pleased with the care your husband is receiving from the carers. We will share the feedback with the team.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Susan (Daughter of Client) published on 19 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I am very pleased with the care given to my mum. The care company have tried to keep the same carer going in as this is very helpful for my mum and keeps her in a good routine. The carer has worked hard to build a good relationship with my mum and this helps keep mum calm and allows her to be able to
laugh and joke during her visit. The app used to record the visit is excellent and allows us to see how the visit has gone, it includes photographs, if mum gives consent, if she has a medical problem which has proved invaluable in getting prescriptions from the Doctors during this very difficult time for the NHS. The staff are very approachable and friendly and try to accommodate mum's individual needs for each visit she receives. As a family, we hugely appreciate all they do for mum.

Reply from Liz Maposa, Registered Manager at Compassion Plus Healthcare

Thank you for the review. We are delighted you are happy with the care and support provided for your mum. We will share your comments with staff who care for your mum.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from David W (Son of Client) published on 13 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Over the past 12 years, I have encountered many care agencies for both my parents and I can say that Compassion Plus are without doubt the most professional, attentive, caring, well managed and well organized company I have dealt with. The staff are understanding and communicate with me regularly and
along with the app, I am always kept up to date with detailed reports of each visit, they are both very supportive to my parents and me. Compassion Plus are doing an amazing job under very difficult circumstances. It is quite clear that my mum's care, wellbeing and safety are their utmost concern. I highly recommend this agency.

Reply from Liz Maposa, Registered Manager at Compassion Plus Healthcare

Thank you for such wonderful words. We are delighted to hear that you are happy with the care and support being provided for your parents.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Diane C (Daughter of Client) published on 10 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

To date, I have been very happy with the care provided. I can read the reports that the carers write on the app and this has been very useful in keeping up-to-date with the care given.
Staff, have been helpful and professional when dealing with requests regarding my mother's care.
The carers are
polite and supportive to my mother.
I would recommend this agency.

Reply from Liz Maposa, Registered Manager at Compassion Plus Healthcare

Thank you for the review, we are very pleased with the positive comments.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Steve (Son of Client) published on 10 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have nothing but great things to say about Compassion Plus Healthcare. They have been looking after my Dad for almost one year now and the experience has been very positive. Both managers do a great job of running the care team and are always a pleasure to speak to. The carers themselves always do
a great job for my Dad. The Birdie App - which allows us to get an update on each visit - is really useful. I am so pleased we are clients of Compassion Plus!

Reply from Liz Maposa, Manager at Compassion Plus Healthcare

Thank you for the fantastic review. It is such a pleasure to provide care and support for your Dad. We will share the feedback with the rest of the team.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 9.9 (9.862)

Overview of Review Score

The Review Score of 9.9 (9.862) out of 10 for Compassion Plus Healthcare is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 9 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 9 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.962 for Compassion Plus Healthcare is calculated as follows: ( (50 Excellents x 5) + (2 Goods x 4) ) ÷ 52 Ratings = 4.962

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Compassion Plus Healthcare is based on 9 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 = 4.9

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 18 Dec 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (4)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (4)

Liz

Liz Maposa

Job Title: Managing Director

Joined: 2018

Hi, my name is Liz and I am the Managing Director for Compassion Plus Healthcare. I come with extensive experience in managing Home care and health care services with a demonstrated history of working in the NHS & Social Health care industry. I am skilled in Operational Management, Performance Management, Healthcare Management, and Healthcare. I am a strong education professional with a Master’s degree in Occupational Psychology, BSc (Hons) Psychology and I am a Registered Nurse in Mental Health.


I have a heart for constantly improving services and ensuring that client's needs are not only met but that they receive the best care possible.


Vickie

Vickie Pye

Job Title: Support Manager

Joined: 2021

Hi, My name is Vickie, I work for Compassion Plus Healthcare as the Support Manager.


I am very passionate about my job and enjoy every minute of it. I have been in care for nearly fifteen years. I started off in care homes as a carer, then I found out about supported living, and it really interested me. I loved my job as a support worker and wanted to help my clients more, so I decided to get qualifications to go into management. Now here at Compassion, I am always putting my client's needs and wishes first.


Liz

Liz Allen

Job Title: Care Coordinator

Joined: 2022

Hi, my name is Liz and I am one of the Care Co-ordinators for Compassion Plus Healthcare.


I started working for the company in September 2022. I enjoy working for Compassion Plus. Everyone is respected, and listened to and knows how important their role is to the team. I help to plan the rota and work with a fantastic team of people. I enjoy going out and about, meeting with my colleagues and the people we support, I also help to cover shifts when needed.


I like meeting with the staff, making sure that they are ok; and if they have any issues, I will always try my best to help them. I can see myself working for this company for many years to come.


Shalom

Shalom Jani

Job Title: Care Coordinator

Joined: 2022

Hello! I am Shalom. I have been with Compassion Plus Healthcare for almost 1 and a half years now. My current role within Care Coordination includes assisting with compliance matters, recruitment, rota, supervision and facilitating training.


What I like most about my role is the time spent with the individuals we support witnessing their development and contributing to the. Also being part of a very dynamic, proactive team has been integral in my growth as an individual and as a team member.


Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Compassion Plus Healthcare to verify any information. View our terms and conditions. Compassion Plus Healthcare has a Platinum Service – more info.