Unisus Care

Suite 1 Salisbury House, 2 Buddle Street, Wallsend NE28 6EH
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8.0 8 Reviews
  • Unisus Care, Wallsend
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Care Provided by Unisus Care

  • Type of Service
  • Home Care Provider
  • Voluntary / Not for Profit Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Drug Dependence (past or present)
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Unisus Group Ltd
  • Person in charge
  • Clare Furness (Registered Manager)

Funding & Fees Guide for Unisus Care

  • Prices

  • From £32.14 per hour
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Unisus Care Reviews (8)

8.0

Unisus Care has a Review Score of 8.0 (8.000) out of 10, based on 1 reviews in the last 2 years. Over all time Unisus Care has 8 reviews.

Overall Experience

  • 8
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Date Published

8
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1
7

Review from David T (Son of Client) published on 3 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After a long stay and wait in hospital, my mother was given care by this company.
An excellent service was provided.
Visits four times a day, seven days a week.
The carers did a great job, especially with cheering her up.
My thanks to you all.

Reply from Kelly Oliver Dougall, Director at Unisus Care

Thank you so much for taking the time to leave us such a positive review. We love being able to help when we can and I am delighted that you have had a positive experience, despite the not so positive circumstances. I do hope your mother is feeling better.


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Management

Treated with Dignity

Value for Money

Review from Mary C (Daughter of Client) published on 1 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The Unisus Care carers were an incredible support to our mother and our family. They were deeply caring and loving with our mother, treating her with the greatest respect and dignity. This is a very special team and as a family we will always be grateful.

Reply from Kelly Oliver Dougall, Executive Director at Unisus Care

Thank you for your lovely review. It was a privilege to support your mother and your family. We will miss you all.


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Review from Lisa L (Daughter of Client) published on 23 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad hasn’t had his package long but in that time, the care and carers have been brilliant so credit, where credit is due. They go beyond what needs to be done and the management also, if there is a hiccup they help. Thank you all. This helps us, as a family, loads that he’s being looked after by
carers that care.

Reply from Kelly Oliver Dougall, Executive Director at Unisus Care

Hi Lisa, I am so pleased you are having a positive experience of care with us. Thank you for your lovely review. We appreciate it and it is a pleasure to be able to help your Dad.


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Review from Sarah R (Daughter of Client) published on 18 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Over the last few months, we have had wonderful support from the carers looking after my Mum. They visit her three times a day for personal care and to ensure she has her meals and drinks. They are kind and caring and go above and beyond what they need to. One even baked Mum a cake for her birthday
when she wasn’t even in duty. The manager is hugely supportive and I know I can ring her anytime to discuss Mum's needs. It gives me and my sister a great deal of comfort and confidence. I would highly recommend Unisus and have already recommended them to my friend for his Dad's care needs. Thank you all.

Reply from Kelly Howden, Care Administrator at Unisus Care

Thank you so much for taking the time to review your care provided by Unisus. We are so happy that you are happy.


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Review from Mark (Client) published on 18 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent all round;
Staff excellent, trustworthy, professional, attention to detail, good at listening, understanding, caring and willing to go the extra mile; with a cheerful attitude.
Promotion of equality and diversity are adhered to.
Staff always turn up and are prompt.
Would highly recommend.

Reply from Kelly Oliver Dougall, Executive Director at Unisus Care

Thank you for your review. Our staff love working with you.


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Treated with Dignity

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Review from R Q (Client) published on 12 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I like that Unisus Care are flexible about times and work around my routine to suit whats best for me and my wife.

Reply from Kelly Oliver Dougall, Executive Director at Unisus Care

Thank you for your review. We love working with you and your wife.


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Review from M R (Client) published on 8 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care service comes each morning and afternoon to make sure I take all my medication correctly. Twice a week they give me a morning shower. I also get taken shopping once a week. I get on with all carers and management.

Reply from Kelly Oliver Dougall at Unisus Care

I am so pleased you are happy with your care as we love working with you.


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Management

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Review from M G (Client) published on 6 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My carers are both tolerant and patient and treat me gently. We have a great rapport between us as I am bedridden with a stroke and I am thankful for all their help.

Reply from Kelly Oliver Dougall, Executive Director at Unisus Care

Thank you so much for taking the time to review your care provided by Unisus. We are so happy that you are happy.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 8.0 (8.000)

Overview of Review Score

The Review Score of 8.0 (8.000) out of 10 for Unisus Care is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 1 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.0 out of 5 from 1 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 5.000 for Unisus Care is calculated as follows: ( (5 Excellents x 5) ) ÷ 5 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Unisus Care is based on 1 Positive Reviews in the last 24 months and is calculated as follows: 3 = 3

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 24 Oct 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Frequently Asked Questions about Unisus Care

What Type of Services does Unisus Care offer?

Unisus Care offers Home Care.

How many Carers does Unisus Care employ?

Unisus Care employs 50 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Unisus Care to verify any information. View our terms and conditions. Unisus Care has a Basic Service – more info.