Delta Care Ltd - Trafford

386a Third Avenue, Trafford Park, Manchester M17 1JE
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8.9 13 Reviews
  • Delta Care Ltd - Trafford, Manchester
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Care Provided by Delta Care Ltd - Trafford

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • Adult Home Care (18+)
  • Hospital Discharge
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Adam Baki (Operations Director)

Funding & Fees Guide for Delta Care Ltd - Trafford

  • Prices

  • Private Care Package Prices:


    Monday to Friday - Starting from £25.16 per hour/£14.42 per half hour


    After 10pm & Saturday & Sunday - Starting from £27.30 per hour/£15.78 per half hour

  • We do private packages as well as packages with the council.


    Kindly get in touch with us for more details.
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Delta Care Ltd - Trafford Reviews (13)

8.9

Delta Care Ltd - Trafford has a Review Score of 8.9 (8.853) out of 10, based on 10 reviews in the last 2 years. Over all time Delta Care Ltd - Trafford has 13 reviews.

Overall Experience

  • 7
  • 4
  • 0
  • 1
  • 1

Date Published

13
0
8
10
3

Review from Caroline T (Client) published on 2 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent service. Carer just gets on with it very professional. Other carers are always efficient patient. Good response when ringing to cancel etc. Excellent!
Very happy with the service and will keep using it. Carers are not fazed by anything.

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Care / Support

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Treated with Dignity

Value for Money

Review from J K (Client) published on 21 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

I have been with Delta Care since the end of last year and I have had loads of problems with them and I wouldn't recommend them.
None of the office staff seems to know what they are talking about other than what time the carers are supposed to visit during the first 3 weeks you are with them and after
that, they could turn up at any time to your house even after agreeing a time for them to come. Also when the carers are going to be late they never inform you of it and you have to keep ringing them up to ask where they are. Plus they like to lie as well.
You never know when the carers are going to turn up and also you don't know who is coming until they arrive. Only some of the carers that I have had do the job properly and the rest do the bare minimum and are only doing the job because they are getting paid to do it.
Not worth the money you pay for them and wish the council would change to a different company but can't afford to pay the full price of somebody else, avoid if possible.

Reply from Maimoona Nayeemuddin, Recruitment Officer at Delta Care Ltd - Trafford

We are very sorry to hear what happened. We will forward this to the higher management team. Kindly get in touch with the Registered Manager to discuss this further.


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Review from P T (Client) published on 29 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found the carers to be very helpful and understanding. It is good to have different carers (had the same person every day). I look forward to chatting with them and they are always very understanding.

Reply from Maimoona Nayeemuddin, Recruitment Officer at Delta Care Ltd - Trafford

Thank you so much for the positive review, we are glad to hear that.


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Review from J T (Client) published on 22 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am very satisfied with the service you provide, your staff are very polite and friendly. I look forward to their visits.

Reply from Maimoona Nayeemuddin, Recruitment Officer at Delta Care Ltd - Trafford

Thank you for your lovely review! We are delighted to hear that you are satisfied with our services.


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Review from D T (Daughter of Client) published on 19 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The service that you provide is second to none.
The team that cares for Dad are very supportive and attentive in providing all Dad's care needs. They are very quick to respond to a difference in Dad's care needs. Reporting any issues to the family along the way.
The team are led by a team who all
care about Dad and are fully committed to their Clients and providing care in the community.

Reply from Maimoona Nayeemuddin, Recruitment Officer at Delta Care Ltd - Trafford

Thank you we appreciate the fantastic review and we are glad you are happy with our service.


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Management

Treated with Dignity

Value for Money

Review from A T (Husband of Client) published on 12 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Difficult to get my wife to accept more than minimal support.
Keeping up picking up tablets from pharmacists tricky.
Any change to routine disturbing, one example is the evening visit - can sometimes be late and this makes my wife extremely agitated waiting.

Reply from Maimoona Nayeemuddin, Recruitment Officer at Delta Care Ltd - Trafford

Thank you for your feedback. We will definitely look into this.


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Review from Gillian M (Client) published on 4 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been looked after by 3 care teams and I have been with Delta Care for 2.5 years and these are the best.

Reply from Maimoona Nayeemuddin, Recruitment Officer at Delta Care Ltd - Trafford

Thank you for the positive review. We appreciate it and we are glad you are happy with our service.


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Treated with Dignity

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Review from Sarah J (Daughter of Client) published on 21 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Amazing staff and care provided for my Mum who suffered with dementia and throat cancer. The office staff were just as amazing as the caregivers, any issue that was raised was dealt with effectively and efficiently and also provided guidance and support for the family.

Reply from Maimoona Nayeemuddin, Recruitment Officer at Delta Care Ltd - Trafford

Thank you for taking the time to leave us a 5-star review. We're so glad to hear that you were satisfied with the services provided to your mother. Our team is committed to delivering high-quality service, and your feedback is a great encouragement to us.


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Treated with Dignity

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Review from S D (Daughter of Client) published on 6 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

If you are smart don't go with this company do your homework. Shocking on every level. Will be sending an e-mail to our local MP. Social Services got this company for us. It says room for improvement from the inspectors. What a joke, should be removed from the Social Service list. Would never let them
back in our home.

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Review from Elizabeth E (Daughter of Client) published on 18 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

On a camera, I watched a carer put my dad to bed on the evening call and I’d like to say how lovely, kind and extra patient he was. I was very impressed with how he handled my dad. My dad has mental and physical deficits following several major strokes and can be very difficult to handle. His carer
was exceptional. Many thanks to him for his excellent care. 5 stars to him!

Reply from Maimoona Nayeemuddin, Recruitment Office at Delta Care Ltd - Trafford

Thank you for such lovely feedback. We are pleased to hear that and will also pass this on to our carer.
Kind Regards.


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Treated with Dignity

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Review from Brenda R (Client) published on 29 December 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Delta Care have to be the best home care I have ever had. All carers are caring and considerate of the client. Some always go above and beyond, and never leave until they know I am OK. Absolutely excellent.

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Review from Janet J (Daughter of Client) published on 29 December 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

On the whole very good. Some issues are not addressed by all members of staff even when reminders are left. The staff are lovely with my mum and she is very happy with the care provided and looks forward to their visits. They are all very kind and some go above and beyond their jobs.

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Review from Douglas C (Client) published on 23 December 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Caring, professional people. If my usual carer is running late I get a phone call to explain why and who is being sent instead. My usual carer does not drive but battles through freezing rain and snow to look after me.
I look forward to seeing the carers each day. They are masked, have neat clean uniforms
and wear plastic aprons when with me.
Excellent service - much appreciated.

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Current Review Score: 8.9 (8.853)

Overview of Review Score

The Review Score of 8.9 (8.853) out of 10 for Delta Care Ltd - Trafford is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.1 out of 5 from 10 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.8 out of 5 from 8 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.053 for Delta Care Ltd - Trafford is calculated as follows: ( (29 Excellents x 5) + (17 Goods x 4) + (2 Satisfactorys x 3) + (3 Poors x 2) + (6 Very Poors x 1) ) ÷ 57 Ratings = 4.053

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Delta Care Ltd - Trafford is based on 8 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 = 4.8

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 29 Jul 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (0)

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Meet the Team (0)

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Frequently Asked Questions about Delta Care Ltd - Trafford

What Type of Services does Delta Care Ltd - Trafford offer?

Delta Care Ltd - Trafford offers Home Care.

How many Carers does Delta Care Ltd - Trafford employ?

Delta Care Ltd - Trafford employs 50 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Delta Care Ltd - Trafford to verify any information. View our terms and conditions. Delta Care Ltd - Trafford has a Basic Service – more info.