Home Instead (Warwick & Heartlands)

First Floor, 3 Charles Court, Budbrooke Road, Warwick CV34 5LZ
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9.6 8 Reviews
Home Instead Warwick & Heartlands provides award winning at home care, including companionship, home help and personal care. The in home care service specialises in dementia and Alzheimer’s care and enables older people to remain as independent as possible.

A bespoke service is individually planned to suit each client, from a team of caregivers who prioritise compassion and empathy.

Care Professionals are carefully selected to match the personality of the person they will be visiting and are chosen for their enthusiasm, friendliness and warmth as well as their range of interests above their professional background. This is what helps to build a relationship with the person they care for and their family.

All Care Professionals undergo extensive background checks and are given high-quality training to give them the confidence, knowledge and skills to care for older people.

The Warwick & Heartlands office is within easy reach of the surrounding areas: Leamington Spa, Kenilworth, Stratford upon Avon, Chipping Campden and more.
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Care Provided by Home Instead (Warwick & Heartlands)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Older Person Care
  • Personal Hygiene Care
  • Physical Disability
  • Sensory Impairment
  • Shopping Service / Errands
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Live in Carer
  • Personal Care (on a contracted hours basis)

Good to Know

  • Person in charge
  • Vicky Holmes (Manager)

Funding & Fees Guide for Home Instead (Warwick & Heartlands)

  • Prices

  • Available on request

  • Available on request

Home Instead (Warwick & Heartlands) Reviews (8)

9.6

Home Instead (Warwick & Heartlands) has a Review Score of 9.6 (9.648) out of 10, based on 8 reviews in the last 2 years. Over all time Home Instead (Warwick & Heartlands) has 8 reviews.

Overall Experience

  • 7
  • 1
  • 0
  • 0
  • 0

Date Published

8
3
5
8
0

Review from J K (Stepson of Client) published on 11 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been clients of Home Instead for over two years and have received an excellent service throughout that time.
The admin team are always helpful and responsive while the carers are friendly, professional and very caring.
Recently, the amount of care needed has significantly increased and we
can't thank Home Instead enough for the speed in getting more carers in. In particular the way carers stay with my step-mum if she needs more time is a great relief to her and me. We thoroughly recommend Home Instead to anyone requiring support and help in all stages of ageing.

Reply from Vicky Holmes, Care Manager at Home Instead (Warwick & Heartlands)

Thank you for taking the time to review Home Instead Warwick. We really appreciate the feedback and are happy that you are pleased with the service your step-mum is receiving. She is a pleasure to care for and its lovely she has a great relationship with her Care Professionals.


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Review from Anne G (Power of Attorney of Client) published on 6 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This staff member, is a wonderful caring and very professional care giver.
She sets a shining example for her profession.
she had the artiste and fence to take a leafing role in this profession,

Reply from Vicky Holmes, Care Manager at Home Instead (Warwick & Heartlands)

Thank you for your review, She certainly is a fantastic member of the team and we are very lucky to have her.


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Review from D M (Niece of Client) published on 19 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

With ever changing updates due to my aunt's needs, it has taken a while to get things running smoothly. I have been able to make contact when needed and things have been acted on quickly. My aunt now feels comfortable with her care.

Reply from Vicky Holmes, Care Manager at Home Instead (Warwick & Heartlands)

Thank you for taking the time to write this review. We appreciate your feedback on the service and we are glad things are now running smoothly for your Aunt and hope this continues moving forward.


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Review from Michael C (Husband of Client) published on 18 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We were first recommended to Home Instead when my wife's regular care was needed. By the end of her life, she was being visited four times a day and also three night sits to allow me to catch up with sleep. Also for two-day visits to allow me to get to my own affairs. A good routine was quickly established.
All are very adult and competent women. In time their visits became a good social focus of the day for my increasingly housebound wife. Her mental health was supported too by this as the carers became a trusted group who gained her love and respect. Whenever there were issues they were promptly resolved. Great care was taken to make sure my wife's safety was assured with careful monitoring of medication and reporting in their logs of any concerns and issues relating to the carer's responsibilities. A strong caring ethos was shown by all staff. The staff were supported by the efficiency of office staff. Regular reviews of the package were helpful too.

Reply from Dawn Harrison, General/ Registered Manager at Home Instead (Warwick & Heartlands)

Thank you for your kind words. Getting to know your wife and yourself was an absolute honour. I can honestly say she is very missed by those of us who were lucky enough to get to know her.


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Review from Stanley T (Power of Attorney of Client) published on 13 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Over nearly 4 years my cousin received full-time home care.
The management and carers were unfailingly professional and over time several of the carers became very close to my cousin with a mutual family-like relationship. Her needs were always taken care of and appropriate
help and encouragement
were given during the ups and downs of her condition.
She was immensely grateful for the unfailing help, companionship and friendship that she received making her final years bearable despite her declining health.
On a personal level, I was grateful for the support that we, as her fairly remote family, received in ensuring that our cousin was cared for in the way in which she desired.
We could be confident that our cousin was being cared for with professionalism and dignity which was very reassuring.

Reply from Dawn Harrison, General/ Registered Manager at Home Instead (Warwick & Heartlands)

It was a pleasure to make this special lady comfortable and to ensure her wishes were adhered to to the last. Thank you so much for you very kind words.


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Review from Sue P (Daughter of Client) published on 20 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

It was life-changing when, 6 months ago, I asked Home Instead to help me support my 93-year-old father (who has Alzheimer's Disease) to continue living independently in his own home. Not only has their involvement reduced the stress in my own life, I am delighted to say it has also significantly raised
the quality of Dad's life in ways I didn't think would be possible. I cannot speak highly enough of his lovely carer. She is warm, friendly and extremely thoughtful. It is to her credit that Dad greets her cheerfully, enjoys her company and even goes out to lunch with her once a week! This is truly a transformation! His home is now sparkling clean, his bed and clothes are washed and changed regularly and he is eating well. Strategies have been introduced to help Dad remember important tasks and his carer has initiated many of these. She is sensitive to Dad's needs, encourages him and even seeks out shared activities to do that reflect his interest in maths and mechanical engineering!

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Review from Tony J (Son of Client) published on 11 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead without any prior notice put together a team to provide 24-hour live-in care for December including Christmas and into the new year.
They demonstrated flexibility in tapering the level of care to meet changing requirements on a day-to-day basis.
Excellent service.

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Review from Sarah M (Daughter of Client) published on 11 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We used Home Instead before for my mother and were very happy. The manager was attentive and sensitive to our requirements. She understood our needs and dealt with my parents' concerns extremely well.
After my mother died, I didn't think we would use Home Instead again, but my father, although living
independently, is 95 and does not look after himself in the same way as he used to.
The manager knows him, from Mum, so we had a meeting. As expected she understood our needs straight away and knew exactly the right lady to help Dad. We are at the beginning of our journey with carers but I wholeheartedly trust Home Instead to be respectful, and efficient in order that Dad's needs are met, even though he may not want help and friendship.

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Current Review Score: 9.6 (9.648)

Overview of Review Score

The Review Score of 9.6 (9.648) out of 10 for Home Instead (Warwick & Heartlands) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 8 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.8 out of 5 from 8 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.848 for Home Instead (Warwick & Heartlands) is calculated as follows: ( (39 Excellents x 5) + (7 Goods x 4) ) ÷ 46 Ratings = 4.848

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Home Instead (Warwick & Heartlands) is based on 8 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 = 4.8

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 12 Dec 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (8)

Top 20 Large & Mid-size Home Care Groups 2024

Recipient: Home Instead

Date: Friday 31 May 2024 More details

Top 20 Large & Mid-size Home Care Groups 2023

Recipient: Home Instead

Date: Wednesday 31 May 2023 More details

Top 20 Large & Mid-size Home Care Groups 2022

Recipient: Home Instead

Date: Thursday 31 Mar 2022 More details

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Meet the Team (5)

Mark

Mark Hamer

Job Title: Owner/Managing Director

Joined: 2018

I have had a career in Senior Management in the Retail sector, where understanding what people really need and delivering on your promises with a focus on quality service and building strong, lasting relationships have been central to success.

Watching a very close loved one go into care made me ask lots of questions about how care services are traditionally provided, and why so many Seniors end up in residential care when, with help and support they can continue to enjoy life where they really want to be - in their own home.

When I found out about Home Instead Senior Care I knew I had discovered an organisation that would help me operate a care service, which would focus on quality delivery for the individual, not just see care as a task.

I know Warwickshire well, having lived nearby for several years as well as operating businesses in the area, and I look forward to telling you more about what Home Instead Warwick & Heartlands can do for you.

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Victoria

Victoria Holmes

Job Title: Head of People

Joined: 2019

I joined Home Instead Warwick and Heartlands as a CAREGiver in April 2019.

I have worked in the Care Sector since I was 17, beginning as a Caregiver and then moving on to a number of roles to now be the Head of People. I do like to get out and see clients still and do care calls, it’s a great way to keep personal contact with our clients.

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Liz

Liz Farrel

Job Title: Client Manager

Joined: 2019

I started work in care 28 years ago in a nursing home in Leamington Spa, from then I have worked in education as a School Secretary. I returned to care when my father was diagnosed with a Brain Tumour in 2005 and looked after him for the last 6 weeks of his life. My mother sadly passed with Alzheimer's.

Born in Oxford, prematurely while my parents were at a race meeting at Newbury, running a horse called Bridesmaid. Hence I am always early for things.

I was brought up in North Wales, where in my youth, I was very involved with the Search and Rescue Dogs and the Mountain Rescue. My parents ran a hotel in Llanberis and I trained in Hotel Catering and Management on leaving school and am a qualified Chef.

I have always been a 'foodie' and enjoy the good food show in Birmingham, as one of my favourite outings twice a year. I enjoy baking and have won bake off competitions twice with some of my cakes.

My best friend Jenny has been my friend since primary school, we still talk each week even though she lives in Poole in Dorset, a good excuse to go to the beach.

I have 4 children and 3 grandchildren. I enjoy looking after my grandchildren but equally enjoy giving them back to their parents.

Care is such a major part of my life, I don't look at it as a career but more as a way of life.

I love what I do and the people I work with, both clients and staff.

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Ellie

Ellie Carter

Job Title: Scheduler

Joined: 2019

Ellie has worked at Home Instead Warwick and Heartlands since 2019, becoming a scheduler in 2021.

She does a fantastic job at matching our Clients and Care Professionals and ensuring the smooth running of the rota system.

Ellie loves cats, socialising and a good game of badminton

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Michael

Michael Lawrence

Job Title: Care Supervisor

Joined: 2023

Michael joined the team in 2023 as a Senior Care Supervisor. In previous years Michael worked as a Primary School Teacher. Outside of work, Michael enjoys playing football, running and long walks with the dog.

... Read more

Frequently Asked Questions about Home Instead (Warwick & Heartlands)

What Type of Services does Home Instead (Warwick & Heartlands) offer?

Home Instead (Warwick & Heartlands) offers Home Care.

How many Carers does Home Instead (Warwick & Heartlands) employ?

Home Instead (Warwick & Heartlands) employs 63 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Home Instead (Warwick & Heartlands) to verify any information. View our terms and conditions. Home Instead (Warwick & Heartlands) has a Platinum Service – more info.