Divine Care Group Ltd

85 High Street, Benfleet SS7 2PA
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9.6 9 Reviews
  • Divine Care Group Ltd, Benfleet
Divine Care Group is a home care provider that provides good quality care as a priority, which enables clients to stay in their own homes, in Benfleet, Hadleigh, Canvey, Rayleigh, Eastwood, Thundersley, South Benfleet, and all surrounding areas. Divine Care Group takes pride in treating clients with dignity and respect.

Divine Care Group specialises in offering clients personal care, medication, respite, companionship, befriending, housekeeping, shopping, going out, cleaning and preparing and cooking meals.

They also specialise in supporting clients with complex needs such as Alzheimer's, Parkinson's, Dementia and End of Life.

All care packages are tailored to meet your individual requirements. Divine Care Group provides adequate Training to all staff to enable them to deliver the best care they can give. At Divine Care Group, everybody is treated as an individual and everybody matters.

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Care Provided by Divine Care Group Ltd

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Drug Dependence (past or present)
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Home Care for Children
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Divine Care Group Ltd
  • Person in charge
  • Alice Abeka (Manager)

Funding & Fees Guide for Divine Care Group Ltd

  • Prices

  • From £25 per hour.

  • We offer a person centred care of tailored care visits of 30 minutes, 45 minutes to full live-in care support. Please contact our office to chat about the rates for the visits required and Bank holiday rates.

Divine Care Group Ltd Reviews (9)

9.6

Divine Care Group Ltd has a Review Score of 9.6 (9.600) out of 10, based on 6 reviews in the last 2 years. Over all time Divine Care Group Ltd has 9 reviews.

Overall Experience

  • 9
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Date Published

9
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5
6
3

Review from Nicola C (Daughter of Client) published on 20 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to thank the Manager and her team for all the support and care they provided for my dad in the last few weeks of his life. They were kind, compassionate and always professional. Thank you for everything you did for dad and our family.

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Review from D G (Daughter of Client) published on 11 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father who had dementia was put on a 12-week end-of-life care program from Southend Hospital, and we were extremely fortunate to have been allocated Divine care. I was extremely apprehensive about having any type of care agency involved as I had looked after my father for 19 years with no outside
support and knowing the nature of my dad's illness and his apprehension upon strangers entering his home, my fears were alleviated immediately on meeting the Manager and her team who immediately came and introduced themselves and quickly put us at ease. My father was extremely opposed to anyone else caring for him other than me, but again my dad took to her and her team like a duck to water, much to all our amazement. The weeks that followed were the hardest of our lives both physically and emotionally, but Divine Care were extraordinarily compassionate and professional and looked after my father like he was one of their own! They went up and above and the extra mile!

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Review from Sarah W (Daughter of Client) published on 15 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to say the team provided my mum with a brilliant service and I was blown away by the care and commitment they provided. They were compassionate and professional and made sure she was looked after in the last few days of her life. I must admit I was very nervous, to begin with, having carers
looking after mum. But I can honestly say they have done themselves proud with the care they have given to mum and our family. Thank you so much.

Reply from Divine Care Group Ltd Mensah Abeka, Registered Manager at Divine Care Group Ltd

Thank you for the review. It was our pleasure to look after mum.


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Review from Dave M (Son of Client) published on 26 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We entrusted Dad's care to Divine when he was diagnosed with bowel cancer and needed palliative care. All of the carers, without exception, were kind, compassionate, professional, very caring, patient, dedicated, understanding and considerate not just of Dad but of Mum and the rest of the family.
Nothing
was ever too much trouble and the level of care and attention to detail was exceptional. When needing to contact the office for help or advice, the phone was answered quickly, and the issue solved with care and compassion.
Bearing in mind the type of cancer Dad had, he was always treated with dignity and the utmost respect. As a family, we are incredibly grateful to the whole team who did so much for Mum and Dad, until Dad's needs changed and he had to go to a nursing home.

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Review from H D (Daughter of Client) published on 17 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

In early 2021, my 91-year-old dad spent two months in hospital with Covid. Before that, he had been living a fulfilling life on his own at home. After discharge, he was faced with an arduous and uncertain battle to regain his independence. We were so lucky that Divine Care Group was appointed to support
Dad. Their highly professional care was sensitive, unswerving and totally patient-focused. They were pivotal to getting Dad back on his feet. The manager’s in-depth experience in the medical sector was crucial to us navigating the confusing healthcare system and understanding what to expect.
After Dad’s recovery, Divine Care continued to support him for one hour per day. They always went the extra mile and were always vigilant and there for Dad when he needed extra or emergency support. They became very much valued friends to Dad and our family. Dad passed away from cancer last autumn but I know that he would have joined me in wholeheartedly recommending Divine Care.

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Review from J L (Daughter of Client) published on 29 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Nearing 90, Dad was frail with heart disease and Mum had many health issues including cancer and dementia. Still believing they could live independently, they were resistant to accepting much-needed help, but reluctantly allowed Divine Care led by the manager into their home. The carers understood the
sensitivity required, always remaining respectful, caring and understanding, even when my parents were challenging, particularly Mum due to dementia. Initially, there were 2-4 daily visits, assisting with personal care, meds, meals etc., but with increasing frailty and the fact our parents wanted to remain at home, this eventually led to live-in care and Divine became like part of the family. Having had a long nursing career and extensive experience in the care sector, the manager was invaluable during difficult times, supporting and guiding us through the complex and often bureaucratic health/social care systems. Sadly, care is no longer needed for my parents, but we remain grateful to Divine Care.

Reply from Divine Care Group Ltd, Registered Manager at Divine Care Group Ltd

Thank you so much for the review. It was a pleasure looking after Mum and Dad. We indeed became like family, and we miss them a lot.


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Review from J W (Mother of Client) published on 11 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My carers are extremely kind, efficient and knowledgeable.

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Review from K K (Client) assisted by family/friend published on 30 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot fault the service. The staff have always cared for me in a very professional and competent way. They have provided for all my needs.

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Review from Stanley C (Husband of Client) published on 28 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care Divine has provided for my wife is amazing.
I cannot speak more highly of them. We have a regular team of two and my wife likes them and they appear to like her.
"What's not to like".

Reply from Mensah Abeka at Divine Care Group Ltd

Thank you for your review.


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Current Review Score: 9.6 (9.600)

Overview of Review Score

The Review Score of 9.6 (9.600) out of 10 for Divine Care Group Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 6 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.6 out of 5 from 6 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 5.000 for Divine Care Group Ltd is calculated as follows: ( (34 Excellents x 5) ) ÷ 34 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Divine Care Group Ltd is based on 6 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 = 4.6

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 16 Nov 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Requires improvement

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Frequently Asked Questions about Divine Care Group Ltd

What Type of Services does Divine Care Group Ltd offer?

Divine Care Group Ltd offers Home Care.

How many Carers does Divine Care Group Ltd employ?

Divine Care Group Ltd employs 40 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Divine Care Group Ltd to verify any information. View our terms and conditions. Divine Care Group Ltd has an Enhanced Service – more info.