E&K Care Ltd

Kia Para, Arterial Road, Wickford SS12 9HZ
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9.3 19 Reviews
  • E&K Care Ltd, Wickford
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Care Provided by E&K Care Ltd

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Medication Assistance
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • Adult Home Care (18+)
  • Hospital Discharge
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • E&K Care Ltd
  • Person in charge
  • Emma France (Manager)

Funding & Fees Guide for E&K Care Ltd

  • Prices

  • £30.00 per hour excluding Bank Holidays
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E&K Care Ltd Reviews (19)

9.3

E&K Care Ltd has a Review Score of 9.3 (9.250) out of 10, based on 4 reviews in the last 2 years. Over all time E&K Care Ltd has 19 reviews.

Overall Experience

  • 18
  • 1
  • 0
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Date Published

19
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0
4
15

Review from S M (Son of Client) published on 26 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very professional and nice to my mum. Cared for her nicely and easy to get hold of when needed. Would recommend to other people in the same situation as my mum was in. Hope this review will help with other clients.

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Review from C W (Client) published on 20 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The service we received was second to none. Always delivered with a smile during very challenging times and nothing was ever too much trouble. Amazing people and company. Cannot thank them enough. Thank you.

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Review from Susan S (Client) published on 25 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I live alone and had a full hip replacement surgery on 5th May 2023. I realised that I needed help, above and beyond what friends had offered. I remembered E&K as they had helped an elderly friend and neighbour of mine for two years. I was very impressed with the care and attention they gave her, so
I rang E&K. The manager arrived at my flat two hours after I had arrived home from my stay at hospital and she put together a plan. Initially, it was four times a day to help me wash and dress and have breakfast, midday, tea time and help me to bed. As I improved, we cut back the hours. The manager and her team showed me compassion, kindness, respect, and helped me grow my confidence. I only needed E&K's assistance for two weeks, so please don't think of the team for only long-term care. I highly recommend E&K. The manager and the team, many thanks again for all of your help.

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Review from N O (Granddaughter of Client) published on 17 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Words are not enough to describe how incredible E&K Care are. After experiencing a number of care companies, E&K are in a completely different category. The staff build genuine connections with not just the service user, but the family. They genuinely got to know my relative and made his life brighter
and gave him laughter, dignity and compassion. Going above and beyond is genuinely an understatement and I'm truly thankful. We had confidence and trust he was in safe and caring hands. Without E&K things would have been completely different, they made such a positive difference. Thank you for walking the journey with us and helping in the ways you did. Thank you for enabling him to stay safely in his home and for giving him the happiness you did. You can be confident E&K will do all they can to care for your loved one. All staff were fantastic but especially the manager, director and secretary.

Reply from Emma France, Registered manager at E&K Care Ltd

Truly missed. Love to you all at this difficult time. Not just with Gramps, but your uncle as well. Let them be together now.


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Review from S M (Granddaughter of Client) published on 16 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would recommend E&K care to anyone! The worry of leaving my grandad in the care of strangers soon became a thing of the past the second I had a phone call from one of the owners of this small family-run business. She really did mean it when she said they treat people like family/friends, my grandad
took a liking to them in an instant. No matter what time of day or how many times I could contact them to discuss grandad. You girls kept a smile on his face and made my life a lot easier. I couldn't thank you enough!

Reply from Emma France, Registered manager at E&K Care Ltd

It was a pleasure meeting you all and your grandad was a very special man, may he rest in peace.


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Review from Linda D (Daughter of Client) published on 11 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Great service from E&K, really helped out with increased care at short notice and support when Mum was unsafely discharged from hospital. I have not been present usually when actual care is taking place so cannot firmly comment on each individual carer so have marked all 3/4. Support from E&K has been
great though.

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Review from Kim B (Daughter of Client) published on 12 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

E&K were given to us by the council when my mum was discharged home after a stroke in 2019. Were they perfect, no, did we have issues, yes, but this wasn’t their fault and resolved with the management team. I realise that now, we had expectations above what they could deliver, it wasn’t their mum, but
they cared for her in ways we never could till the day she passed away. We had a brief time with a managed service agency provided by the council, I won’t go into detail, but we literally begged E&K to take Mum back, which they did, little did we know that would be the last week of her life. We arranged for Mum to come home to die with her family all around, not only did they support and care for Mum, they supported us, we were scared, not going to lie! Without their support, our family could be in a different position today!

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Review from M B (Sister of Client) published on 7 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very friendly, extremely helpful, very clean and very reliable. My brother was extremely satisfied with the care and support he continuously received from all attending members of the team. They were quick to point out any deterioration in his condition immediately.

Reply from Emma France, Registered manager at E&K Care Ltd

Thank you. Sadly missed by us all.
It was a pleasure to support both client and family throughout the past few years.


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Review from Jayne N (Partner of Client) published on 13 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Outstanding care to my partner as well as compassion, empathy, and dignity to us both. Knowledgeable of his every need at the right time and dealt with professionally. Went over and above their duty of care to both patient and partner. Perfectly handled in every way at this sensitive time in my partner's
and my lives, right up to the end, my guardian angels helped him and saved me, can't thank them enough. Just brilliant.

Reply from Emma France, Registered manager at E&K Care Ltd

Thank you, always in our thoughts. A true gentleman and family so accommodating to all of E&K Care.


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Review from Lorraine D (Daughter of Client) published on 31 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum had the best care imaginable. The carers were always so very caring and friendly. She was treated with respect and dignity. She was looked after as if it were one of their own family members. I was kept up to date with everything either by looking in the daily record book or receiving text messages
to inform me about anything. They are an outstanding Care Company who I would highly recommend.

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Review from Lisa H (Daughter of Client) published on 24 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care dad received was first class, they made dad feel good about having carers. The staff are very friendly but professional, nothing was too much trouble. They treated my dad with respect and compassion, he really looked forward to his chats with the staff. They took time to get to know all of
the family, not just dad which was lovely. They made you feel very comfortable and able to ask them anything, it was like having a friend looking after dad which made a huge difference. Can’t thank the staff enough.

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Review from Angela R (Daughter of Client) published on 24 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

E&K carers looked after my Dad for a short time before he sadly died. The staff had such a wonderful approach to their role. They talked to my Dad explaining what they were doing, even though he struggled to respond. They were highly efficient and kept accurate records to ensure that there was a clear
handover from one member of staff to another. They were full of empathy and kindness to the whole family and we have them to thank for making sure we received an ambulance quickly at a very busy and critical time. After my Dad was admitted to hospital they thoughtfully kept in touch, ringing us to see how he was getting on.

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Review from Rae T (Granddaughter of Client) published on 7 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

E&K didn’t just come and do a job they came aboard like they were family, listened to client and family on every level possible, and met every single need. We don’t trust easily but E&K are a breath of fresh air in this industry. Our number one was looked after like a king. Recommend you 100%! We’re
so glad it was you on grandad's final journey. So thank you all for your dedication and support.

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Review from M M (Son of Client) published on 7 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

E&K were incredibly supportive at a very bad time for both of my parents. Their staff went above and beyond what you would normally expect from professional care providers. Even before we reached the crisis points with my parents I was impressed with the standard of care provided by this company.

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Review from John C (Son of Client) published on 7 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The team looked after my mum in her last years. They became part of the family and it felt like that to her. They would do above their remit. Housework, cook her a meal. On occasions, they would have special days, where they would decorate her room and bring over cake.

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Review from Chris W (Daughter of Client) published on 7 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

They're the best. I live in US and was so worried all the time until we found E & K. They're caring, professional and the reliability is above and beyond any I have ever seen. Even when I was there for 6 weeks. Dad loved them all. I loved them all. I would definitely call them for any other family member
and recommend them highly as caregivers.

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Review from Karen B (Daughter of Client) published on 7 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I contacted the agency back in March 2021 as my father had deteriorated quickly and we needed support. They had been recommended to us and from the start, I just knew they were the right organisation to help us. The service they provided up until November of this year when my father sadly died was absolutely
amazing. They went above and beyond to support us as a family and every member of the team knew my father and genuinely cared about him. They supported us right up until the day he died and for the last few weeks if it hadn’t been for them we would not have coped as other statutory organisations failed to give us the help we needed and the manager and staff helped us fight for what we needed to make his last few days peaceful. They even provided overnight care for the last two nights as they knew how tired we were and we trusted them to be with him as we knew how much they thought of him. Words will never express how much their support meant to us as a family.

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Review from Pauline T (Daughter of Client) published on 27 August 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

E&K cares and all the ladies and gents that formed part of the team were undoubtedly an enormous part of my mum's everyday life. They cared for her needs with love and compassion, nothing ever too much trouble, and always going the extra mile, ensuring her every need was met.
They always greeted her
with a lovely smile and calling her name as they arrive; Mum always looked forward to hearing them come through the door. They always made her feel like she was their only client - very special and a unique bond was formed. For this, I will always be grateful. Their support extended not only to Mum but to us as a family, which on many occasions was invaluable.
Thank you all for making my mum and our nan's life enriched to the end, keeping that wonderful smile on her face and love in her heart - as my mum would always say 'God bless'. RIP Mum, so dearly missed.

Reply from Emma France, Registered manager at E&K Care Ltd

Thank you so much for your lovely words - a loving family and our queen will be dearly missed.


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Review from Ruth D (Client) published on 10 July 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

E & K Care carers looked after our mother for her end of life care in the last few weeks. All the carers were incredibly professional. They were incredibly flexible and helpful in such a difficult time. They treated our mother with so much respect and kindness and were a delight to have in the home.
Their communication was very good, and they always let us know when they would be arriving. They would always make time and never appear to be in a hurry to rush off. They were always bright and cheerful and took time to chat with my mother, even when she was unable to communicate. I would not hesitate to recommend them to anyone who needs help. They made a difficult time in our life so much easier.

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Current Review Score: 9.3 (9.250)

Overview of Review Score

The Review Score of 9.3 (9.250) out of 10 for E&K Care Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 4 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.3 out of 5 from 4 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 5.000 for E&K Care Ltd is calculated as follows: ( (24 Excellents x 5) ) ÷ 24 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for E&K Care Ltd is based on 4 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 = 4.25

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 16 Apr 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Frequently Asked Questions about E&K Care Ltd

What Type of Services does E&K Care Ltd offer?

E&K Care Ltd offers Home Care.

How many Carers does E&K Care Ltd employ?

E&K Care Ltd employs 7 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact E&K Care Ltd to verify any information. View our terms and conditions. E&K Care Ltd has a Basic Service – more info.