Eaton Homecare

F8 Stirling House, Cambridge Innovation Park, Denny End Road, Waterbeach, Cambridge CB25 9PB
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9.5 48 Reviews
  • Eaton Homecare, Cambridge
Eaton Home Care is a dedicated, Nurse-Led private care-at-home provider, offering a range of round-the-clock, tailored services for adults. The services include visiting care (from just 30 minutes), 24-hour live-in support, overnight visits, and companionship care.

Eaton covers East Cambridgeshire, Cambridge City, South Cambridgeshire, and North Hertfordshire.

Eaton recognises a need for a service that is tailored completely around the individual, providing care which supports them at home. After all, freedom and self-sufficiency are crucial parts of maintaining mental and emotional health in older people and remaining at home allows clients to retain their independence.

At Eaton, they never forget that home is where people feel safe and secure, and for good reason. Of the many benefits of ageing at home, one of the most important is that living independently at home continues to be a safe and healthy option for those they care for.

Eaton endeavours to deliver support over and above that which is expected. In each individual case, they look to enrich and improve clients’ lives, as such, they only recruit the very best care staff, who have a minimum of 12 months of experience prior to joining.

As a business, Eaton Home Care are constantly seeking new ways to drive improvement in the quality and safety of the services they provide, as well as the experience of people who use the service. Under the guidance of a qualified nurse, their director of operations ensures that they have effective governance which provides assurances in the auditing systems and processes.

Their systems monitor and mitigate any risks relating to the health, safety, and welfare of their clients, all of which are continually evaluated.

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Care Provided by Eaton Homecare

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Eaton Home Care Ltd
  • Person in charge
  • Caroline Freeman (Director of Operations)

Funding & Fees Guide for Eaton Homecare

  • Prices

  • £22.50 per hour

Eaton Homecare Reviews (48)

Total of 48, showing 1-20
9.5

Eaton Homecare has a Review Score of 9.5 (9.507) out of 10, based on 12 reviews in the last 2 years. Over all time Eaton Homecare has 48 reviews.

Overall Experience

  • 33
  • 10
  • 1
  • 2
  • 2

Date Published

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Review from Alan D (Husband of Client) published on 17 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This is a short note to say thank you to the staff and carers of Eaton Homecare. Over the past ten months they have provided a good service, with all of the people at Eaton being helpful. The carers do a very good job, being both pleasant and efficient in carrying out their work. We can say that we
would recommend them to those seeking such care.

Reply from Caroline Freeman, Director of Operations at Eaton Homecare

Thank you so much for your kind review, I will share your kind words with the team.


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Review from Peter H (Client) published on 27 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We were very pleased with the service provided. The staff of visiting carers have been courteous, friendly, intelligent, and very adaptable (as in following the quirks of our ways of doing things!) The manager was very thorough in establishing our needs and sending just the right people to us. I am
very happy to recommend this company.

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Review from David D (Son of Client) published on 16 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad wanted to stay at home and the professional Eaton Homecare staff together with my brother, who lived with Dad, made this possible. The Eaton carers attended to my dad's practical and medical needs three times a day; they were excellent, got to know my dad, swapped stories with him and encouraged
him to be as independent as possible. The team were always friendly and communicated well with the family. We couldn't have asked for better care. Thank you, Eaton.

Reply from Caroline Freeman, Director of Operations at Eaton Homecare

Thank you for taking the time to write this review. I know the team enjoyed visiting your Dad and we have passed on your lovely feedback.


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Review from P B (Daughter of Client) published on 15 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 1.0 out of 5

My mother's care was under NHS rehab and whilst there were 1 or 2 carers who delivered this, the majority did not seem to know what they were there for. The programme was disorganised and the office never answered the phone or returned calls. Very poor.

Reply from Caroline Freeman, Director of Operations at Eaton Homecare

Firstly, we thank you for bringing this matter to our attention. The support your mother received was via the NHS funded service operated by Cambridge Home Care, a separate division to Eaton Homecare, however Eaton care workers will assist to cover staff absences.


During the period of your mother’s support there was an increased level of staff sickness, and we apologise that this impacted on the support and service being provided.


Cambridge Homecare, which is the NHS funded division regularly receives very positive feedback about the standard of care delivery and we sincerely apologise that on this occasion it fell short. Thank you for taking the time to talk to us regarding this matter.


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Review from D D (Client) published on 18 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We have only experienced 2 nurses from Eaton. But we are very impressed.

Reply from Caroline Freeman, Director of Operations at Eaton Homecare

Thank you for the feedback, it is great to hear that you have been impressed.


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Review from S F (Client) assisted by family/friend published on 6 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Pleased with carers.

Reply from Caroline Freeman, Director of Operations at Eaton Homecare

I will pass this on to the carers, thank you for the feedback.


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Review from J M (Client) assisted by family/friend published on 3 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We were referred by the Unplanned Intermediate Care Team and we were really happy with the care. When it came time to pay for care ourselves we were happy to come back to Eaton.

Reply from Caroline Freeman, Director of Operations at Eaton Homecare

Thank you for the feedback, it is lovely to hear that you are really happy with the care.


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Review from Val S (Daughter of Client) published on 28 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Eaton has looked after my father for the last 6 months. I have been extremely happy with his care. The carers are very friendly, hard-working, efficient, and caring. I cannot fault them at all. My father is also very happy with his care.

Reply from Caroline Freeman, Director of Operations at Eaton Homecare

Thank you for your kind words, it is lovely to hear about the carers, l will pass this feedback onto the team.


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Review from June S (Wife of Client) published on 28 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Find Eaton Homecare staff very pleasant and helpful on the phone at all times. Very satisfied with the carers. Always arrive cheerful and are well trained. They complete duties satisfactorily and make sure all is well before they leave.

Reply from Caroline Freeman, Director of Operations at Eaton Homecare

Thank you for your lovely feedback, l will pass this onto the team.


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Review from David D (Son of Client) published on 25 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

When my 86-year-old mum came out of hospital, Eaton Homecare provided an NHS-funded care package to ease her back into home life. Following the end of the care package, we were fortunate enough to keep Eaton carers on to provide a visit each evening to help Mum get ready for bed. Several months on,
Eaton carers continue to provide excellent care and friendship to my mum and this has helped her to regain much of the confidence she had lost during her hospital stay. Thanks to all at Eaton Homecare for their ongoing help and support.

Reply from Caroline Freeman, Director of Operations at Eaton Homecare

It is lovely to read this feedback, thank you for taking the time to leave us this amazing review.


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Review from K S (Daughter of Client) published on 22 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Eaton Homecare looked after my mum when she came out of hospital. They did such a great job we arranged our own care package directly and have never looked back. The staff are well trained, caring, and considerate, they go above and beyond to make sure that my mum is happy and reassured. Nothing is
too much trouble from changing a torch battery to reporting that the phone line is out. They have helped when a medical crisis occurs and always keep me in the loop with any emergencies. I have met the carers and they are the nicest people, professional and fun. I heartily recommend their service. Thank you for looking after my mum, every day.

Reply from Caroline Freeman, Director of Operations at Eaton Homecare

Thank you so much for your review. We are touched by your kind words and glad you have had a very positive experience.


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Review from Roz D (Daughter of Client) published on 22 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My 97-year-old mum lives on her own and started to use Eaton Homecare for a couple of days a week and has now extended to 7 days a week. She is really happy with the care provided as it allows her to continue to live at home. The carers also help her get in and out of the shower and prepare food and
wash up. They also reassure me that she is okay and gives me peace of mind. Thank you for all that you do for her.

Reply from Caroline Freeman, Director of Operations at Eaton Homecare

Thank for for sharing this with us, we are pleased that you have had such a positive experience. Your fantastic feedback will be passed onto the team.


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Review from S M (Daughter of Client) published on 8 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My 89-year-old mother was recently discharged from the hospital and required live-in care. I contacted a number of agencies that wasted large amounts of my time and came up with completely unsuitable candidates. Eaton Homecare saved me. They were super-fast and efficient and found me a wonderful carer.
Every member of staff was thoughtful and efficient. They really did save me. I can't express how grateful I am. I recommend them unreservedly. They are the real deal and will make your life so much easier. Thank you for everything that you have done.

Reply from Matthew Sumner, Managing Director at Eaton Homecare

Thank you for your comments, I will certainly pass these on to the great team we have.


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Review from T M (Client) published on 22 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

People have been very helpful and patient. Doing the exercises with the carer has been very helpful.

Reply from Caroline Freeman, Director of Operations at Eaton Homecare

We really appreciate your kind words and have passed your comments on to the team. Thank you again for the review.


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Review from Valerie B (Wife of Client) published on 21 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have been impressed with this service in terms of the reliablity of the six or more carers who look after my husband, two have been our 'dream team'. They have shown kindness, and consideration and given encouragement to my husband who was beginning to get depressed with his disability. Thank you
for all your help.

Reply from Caroline Freeman, Director of Operations at Eaton Homecare

Thank you so much for taking the time to do this review. We are happy to hear we have been able to help and support. Our carers enjoy visiting your husband.


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Review from Joan M (Client) published on 7 December 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been having carers looking after me for five months now following a fall and breaking my hip. And the carers I have had during that time have been wonderful and made it possible for me to stay in my own home. I am now 92 and I look forward to seeing the carers every day.

Reply from Caroline Freeman, Director of Operations at Eaton Homecare

Thank you for taking the time to complete this review. It is a pleasure to be able to help you remain at home and lovely to hear such fantastic feedback about the carers.


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Review from J R (Client) published on 12 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very efficient service and professional, friendly staff. Sometimes difficult to keep track of which carer is coming and at what time. Would be nice to have the same times each day, so that I can plan my day around them accordingly. Telephone link to management, always available and helpful. Would certainly
recommend Eaton Bespoke to others.

Reply from Caroline Freeman, Director of Operations at Eaton Homecare

Thank you for your lovely feedback about our service. It has been a difficult period for the team and l am sorry if the times were not consistent each day, this is something we will strive to improve. We are pleased to hear that your experience has been positive and appreciate all of your kind comments about our team.


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Review from Robert C (Client) published on 4 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All my 4 carers are extremely good although sometimes the company organisation is not so good. However, this has improved. Phone contact from carers is now also better.

Reply from Caroline Freeman, Director of Operations at Eaton Homecare

Thank you for your feedback. I am pleased that you feel the organisation has improved. We have recently had our office team out supporting in the field, delivering care calls to try and prevent any distribution to care, l am sorry that this has had an impact on the level of service we usually provide. I will ensure that we share your lovely feedback with your regular carers.


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Review from William M (Client) published on 1 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care provided was professional, competent and essential to meeting my needs daily. I was encouraged by the carers to gain my confidence doing essential tasks, eg walking. The carers met my personal needs whilst showing me and made me feel comfortable whilst communicating very efficiently with me!
An excellent 6-weeks NHS service from a well-organised care company.

Reply from Caroline Freeman, Director of Operations at Eaton Homecare

Thank you for your lovely review. We very much appreciate your kind words and will pass these on to the team.


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Review from C R (Client) published on 1 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very satisfied with the carer. She was very helpful.

Reply from Caroline Freeman, Director of Operations at Eaton Homecare

Thank you for your kind review; l will pass your comments onto the care worker.


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Current Review Score: 9.5 (9.507)

Overview of Review Score

The Review Score of 9.5 (9.507) out of 10 for Eaton Homecare is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 12 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.507 for Eaton Homecare is calculated as follows: ( (48 Excellents x 5) + (15 Goods x 4) + (5 Satisfactorys x 3) + (2 Poors x 2) + (1 Very Poors x 1) ) ÷ 71 Ratings = 4.507

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Eaton Homecare is based on 11 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 23 Nov 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (0)

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Meet the Team (3)

Caroline

Caroline Freeman

Job Title: Director of Operations

Joined: 2018

Caroline has been a qualified Nurse since 2001 and has gained a wealth of experience across the NHS and private sectors working in both clinical and managerial roles.


Caroline is a detail-orientated person who is highly driven to ensure that we deliver a quality service to our clients which includes ensuring that care workers are trained to the highest standard.


In her role as Director of Operations, Caroline oversees the clinical governance and standards of care provided. She works closely with the Registered Manager to ensure that we meet the highest standard of care. Caroline’s role develops and implements operational strategies, taking responsibility for the management, overall quality and efficiency of the business. Caroline supports the team to implement best practice strategies to ensure that the service is consistently developing.


Sasha

Sasha Lloyd

Job Title: Care Co-Ordinator

Joined: 2021

In Sasha's role as Care Coordinator, she works with both patients and Healthcare Professionals to ensure seamless, organised and effective care. Her duties include rearranging care plans when problems arise, visiting patients to monitor the care provided and working with the care team to assess the treatment and schedule visits.


Lucy

Lucy Kynaston

Job Title: Carer

Joined: 2019

Lucy has worked in the care sector for 20 years. She chose a career in care as she enjoys helping people and making a difference in their lives, making it possible for clients to continue to stay at home with the reassurance they will be getting help where needed.


A typical day for Lucy as an Eaton Carer begins at 7 am arriving at her first client to assist with the morning routine including personal care, preparation of breakfast and administering medication. Then on to her next clients throughout the day. Lucy will prepare meals for clients, do household chores, perform any personal care or administer medication as required, leaving them sitting comfortably with drinks or preparing them for bed before setting off for home. Throughout the shift, she enjoys the lovely chats she has with her clients and how they fill her in on what’s going on in their lives and any worries or issues they may have.


Frequently Asked Questions about Eaton Homecare

What Type of Services does Eaton Homecare offer?

Eaton Homecare offers Home Care.

How many Carers does Eaton Homecare employ?

Eaton Homecare employs 80 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Eaton Homecare to verify any information. View our terms and conditions. Eaton Homecare has an Enhanced Service – more info.