Eaton Homecare

F8 Stirling House, Cambridge Innovation Park, Denny End Road, Waterbeach, Cambridge CB25 9PB
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9.5 48 Reviews
  • Eaton Homecare, Cambridge
Eaton Home Care is a dedicated, Nurse-Led private care-at-home provider, offering a range of round-the-clock, tailored services for adults. The services include visiting care (from just 30 minutes), 24-hour live-in support, overnight visits, and companionship care.

Eaton covers East Cambridgeshire, Cambridge City, South Cambridgeshire, and North Hertfordshire.

Eaton recognises a need for a service that is tailored completely around the individual, providing care which supports them at home. After all, freedom and self-sufficiency are crucial parts of maintaining mental and emotional health in older people and remaining at home allows clients to retain their independence.

At Eaton, they never forget that home is where people feel safe and secure, and for good reason. Of the many benefits of ageing at home, one of the most important is that living independently at home continues to be a safe and healthy option for those they care for.

Eaton endeavours to deliver support over and above that which is expected. In each individual case, they look to enrich and improve clients’ lives, as such, they only recruit the very best care staff, who have a minimum of 12 months of experience prior to joining.

As a business, Eaton Home Care are constantly seeking new ways to drive improvement in the quality and safety of the services they provide, as well as the experience of people who use the service. Under the guidance of a qualified nurse, their director of operations ensures that they have effective governance which provides assurances in the auditing systems and processes.

Their systems monitor and mitigate any risks relating to the health, safety, and welfare of their clients, all of which are continually evaluated.

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Care Provided by Eaton Homecare

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Eaton Home Care Ltd
  • Person in charge
  • Caroline Freeman (Director of Operations)

Funding & Fees Guide for Eaton Homecare

  • Prices

  • £22.50 per hour

Eaton Homecare Reviews (48)

Total of 48, showing 21-40
9.5

Eaton Homecare has a Review Score of 9.5 (9.507) out of 10, based on 12 reviews in the last 2 years. Over all time Eaton Homecare has 48 reviews.

Overall Experience

  • 33
  • 10
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Date Published

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Review from Anna H (Daughter of Client) published on 5 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Care staff have made a huge difference to my mother since receiving care from Eaton over the last year. The manager and the office team from the outset have ensured that we are kept informed of my mothers wellbeing. The care that has been provided by the care workers has helped my mother regain her
confidence again. Nothing is too much trouble and the care staff are so interested in my mum when they visit. We often need to make changes to the visits and the Eaton team are always really helpful. I would highly recommend this service.

Reply from Caroline Freeman, Director of Operations at Eaton Homecare

Thank you so much for your wonderful words about Eaton Homecare. It is our pleasure to care for your Mum, and like you, we are so delighted to see her so happy and well. We shall share your comments with our brilliant team, who are looking after her, so they know how much you appreciate everything they are doing.


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Review from P W (Client) assisted by family/friend published on 22 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I saw lots of different carers, men and ladies, all of whom were extremely difficult. They oversaw my exercises when requested and were totally friendly and helpful. Because each one was so interesting to talk to, I looked forward to their visits. The carers routinely asked about needing to issue pills
etc but this was covered by my wife.

Reply from Caroline Freeman, Director of Operations at Eaton Homecare

Thank you for your kind words. I will be delighted to pass on your comments to our staff team, who are hard-working and dedicated to giving the best possible standard of care.


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Review from K D (Client) published on 16 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent staff. Sensitive to my needs. Cheerful and positive attitude. Your major asset is your staff.

Reply from Caroline Freeman, Director of Operations at Eaton Homecare

Thank you, we always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience is so positive. All of our team are committed to providing the best possible care experience for all of our clients and it is very rewarding to have their efforts recognised.


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Review from N D (Son of Client) published on 7 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All carers are fully aware of my mother's requirements.

Reply from Caroline Freeman, Director of Operations at Eaton Homecare

Thank you for your review - it means a lot to us. I am very glad we've been able to help. We will definitely pass your feedback on to the carers as well.


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Review from J C (Daughter of Client) published on 2 December 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has received good care for her needs twice a day these last few weeks since coming out of hospital.

Reply from Caroline Freeman, Director of Operations at Eaton Homecare

We are delighted with this feedback and appreciate you taking the time to provide such positive comments. We will ensure that the team see this. Thank you!


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Review from G A (Daughter of Client) published on 23 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have struck lucky with the main carer who visits our 92-year-old Mum most mornings. She is mature, gentle and kind. Has common sense. We trust her. It is easy to communicate with Eaton Bespoke; they listen, respond and adapt. Recently a manager has visited us to quickly put in place procedures so
Mum can, for instance, be taken out for a walk to the shop, fab! Previously had a different care company, but we were never sure who was coming - different person each time. Eaton Bespoke is far more consistent.

Reply from Caroline Freeman, Director of Operations at Eaton Homecare

Thank you for taking the time to complete a review. We hugely appreciate your feedback and are happy to hear that your mother is well supported by our carers.


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Review from R A (Client) assisted by family/friend published on 17 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Generally, service by carers is very good. Communication via the office regarding lateness or even a summary of carer's name and time of visit would have been beneficial.

Reply from Caroline Freeman, Director of Operations at Eaton Homecare

Thank you so much for your review. We're glad to hear that you are happy with the service provided by the carers. We will pass on your comments back to the NHS who commissioned your short term care.


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Review from T S (Daughter of Client) published on 13 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our family has never required carers before so we are unable to compare your company with other providers. From our experience so far my mother has been treated with dignity and carers have been helpful and patient throughout her care.

Reply from Caroline Freeman, Director of Operations at Eaton Homecare

We would like to thank you for taking the time to complete this review of our services, I will pass your feedback to the team.


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Review from Joan (Client) assisted by family/friend published on 12 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Eaton are providing a satisfactory service. A continuing problem, however, is the carers arriving too early to prepare lunch, eg. today at 11.00 am. I understand the time slot is 11.30 - 12.00 so lunch would be served nearer to 12.00.
11.00 - 11.30 is not acceptable and has been a continuing problem.

Reply from Caroline Freeman, Director of Operations at Eaton Homecare

Thank you for your review, l have looked at the system and can see that over the last 3 months 92% of lunch calls have been delivered at 11:30 in line with your requested time. I am sorry that on 7 occasions within the last 84 lunch visits the call was delivered within 15 mins earlier of the scheduled start time. I am happy that you have confirmed this has improved over the last month and as discussed, we are happy to set up access to the carer's electronic tagging system so that you can see when your Mother has had her visit.


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Review from Carole O (Daughter of Client) published on 4 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From our very first contact with this company we were made to feel confident with the support being provided.
A lot of time and attention to detail was put into the care package for Mum to ensure that it covered all of her needs.
Every member of staff within the company has been very polite and easy
to deal with, from our very first meeting to arrange care, right through to the daily care team.
The daily care team are always very thorough and caring towards Mum and we are always notified of any concerns they may have.
We feel that Eaton Bespoke is very willing to work with us regarding any changes required to the plan, to ensure the package is always correct for Mum.
We are very happy with the service we receive from Eaton Bespoke and have already recommended them to a friend also looking for a care provider.

Reply from Caroline Freeman, Director of Operations at Eaton Homecare

Thank you for your review - it means a lot to us. I am very glad we've been able to help. We will definitely pass your feedback on to the carers as well.


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Review from Claire A (Daughter of Client) published on 4 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Those attending my mum, (who was skeptical of care, from what she had heard through the grapevine) have been caring, professional, punctual and delightful. It has been an eye-opener for us. (Mum is 88 years old had a broken femur.)

Reply from Caroline Freeman, Director of Operations at Eaton Homecare

Thank you for your review and I am glad she has come round to our visits. We will pass on your feedback to our care team as well.


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Review from Diana H (Wife of Client) published on 4 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are very helpful, always cheerful and friendly. I trust them to look after my husband well.

Reply from Caroline Freeman, Director of Operations at Eaton Homecare

Thank you very much for this recommendation and your kind words. It is a great pleasure to provide care for your husband, and I am so pleased that you have found our service to be so reassuring.


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Review from Wendy C (Wife of Client) published on 4 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff have been very caring, considerate and patient when aiding my husband who has Parkinson's. They have been very understanding with the issues we have faced since he left hospital and have done everything possible to help improve our position.

Reply from Caroline Freeman, Director of Operations at Eaton Homecare

Thank you very much for your very kind words, it really is appreciated. It has been a pleasure to care for your husband.


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Review from J C (Daughter of Client) published on 4 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the carers, male and female, have been caring, efficient, respectful, honest and patient, without exception. We're so grateful to you all for helping him recover from his fall and with our bereavement in June 2020. All the carers are assertive and safety conscious so he's been safe with carers and
they've advised him on what's safe for him to do using the health professionals' knowledge and advice. They're patient with his chatter and he's cheered up by them and their encouragements. Thank you so much from both of us. Best wishes.

Reply from Caroline Freeman, Director of Operations at Eaton Homecare

Thank you for your kind comments which are much appreciated. We will make sure this is passed on to the care team.


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Review from David W (Husband of Client) published on 4 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Generally satisfactory. Different carers have their own ways of working. More consistency in carrying out the tasks would be helpful for the client.

Reply from Caroline Freeman, Director of Operations at Eaton Homecare

Thank you for your review. We are always looking to improve and maintain the highest standards of care for our clients.


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Review from C M (Client) published on 4 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Every staff member has been polite, helpful and treats me with dignity. I never expected to have to use this service but after my car crash, it has been a necessary service which we are very grateful to have. If we or anyone we know would need this in the future we would highly recommend them. Thank
you it has been a relief in the current situation especially with covid.

Reply from Caroline Freeman, Director of Operations at Eaton Homecare

Thank you for your kind review, we are delighted that we have been able to support you.


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Review from R B (Wife of Client) published on 4 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very friendly and efficient.

Reply from Caroline Freeman, Director of Operations at Eaton Homecare

Thank you for taking the time to write this review, it has been our pleasure to care for your husband. We will ensure your kind words are passed onto our team.


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Review from Susan B (Daughter of Client) published on 3 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

Sadly a catalogue of errors, including carers leaving earlier than their paid time, carers not being trained to deal with the specific needs of my father, poor hygiene protocol, rudeness, one carer tutting throughout their shift, one carer attending 1.5 hours late for morning appointment causing great
anxiety to both my father and mother, carelessness, promises from Management never fulfilled. After 2.5 months Management finally realised that there was no care plan in place! But by far the worst offence was the evening carer leaving the front door to my parents' home wide open after the evening shift at 9pm. It was by sheer chance that my mother noticed. It's unthinkable what could have resulted from my mother not noticing - burglary to the property and/or harm to my parents. This was the final straw, having had cause to complain to the management on an almost weekly basis. There were two excellent carers, the others were just mediocre or poor.

Reply from Caroline Freeman, Director of Operations at Eaton Homecare

We are very disappointed to read your review. The care of our clients is of paramount importance to us and is at the forefront of everything we do. We have completed thorough investigations into your claims, many of which we have responded to previously. In conclusion, we have not found evidence to support your allegations, many of which we believe are factually incorrect. Unfortunately, a higher number of carers than we would normally allocate attended the calls to your relative, due to your refusal to allow several of our staff to attend. As such, we informed you that we could no longer guarantee the time of our calls, as we were sending carers from different areas. On the occasion you refer to, you received a call, apologising that the carer would be late. Please note that all carers who attended calls received all mandatory training, in line with Skills for Care guidance and were assessed as competent. We wish you well in finding care for your relative in the future.


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Review from Jonathan G (Client) published on 22 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

On Tuesday 29th September, a member of the team left a voicemail on my phone at 2.01pm.
Unfortunately, I didn’t get that message until much later.
In the meantime, I got a surprise telephone call from a completely new care provider, stating that they were taking over my care from that evening, namely
29th September.
It’s a total disgrace to treat people like that - absolutely no proper notice - and no handover!
What shabby despicable treatment, that I will now report to the CQC.
It turns out that a subsidiary gave “Notice” to NHS (who also didn’t notify me of the notice).
I have not been given any explanation for this sudden change.
I find it astonishing that any care organisations can get away with treating clients in this way.

Reply from Caroline Freeman, Director of Operations at Eaton Homecare

I am sorry that you had this experience with our NHS funded division. Following the recent discussions between our Director and yourself, l trust you are now reassured that we did not and would never provide immediate notice on support provided to our clients. We have investigated and spoken to the NHS and they also acknowledge that the process could have been improved on this occasion to ensure you were advised in advance that your support was being amended. I understand that this has caused you some distress due to the speed of the process and both the NHS and ourselves as a provider has taken learnings from this experience. We are pleased that you were happy with the care provided and appreciated all the efforts we made to ensure a small team of carers were allocated to support you. We are sorry that we are currently unable to meet your request to return to our service however we will inform you should this situation change.


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Review from K M (Friend of Client) published on 22 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our carers are fantastic, they’re knowledgable, caring and all experienced. Our carers also do our cleaning and our shopping and we feel like it’s completely tailored to our needs. I would recommend Eaton bespoke to anyone.

Reply from Caroline Freeman, Director of Operations at Eaton Homecare

Thank you so much for taking the time to complete this review and for your kind words. It has been a pleasure and we look forward to a continued working relationship.


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Current Review Score: 9.5 (9.507)

Overview of Review Score

The Review Score of 9.5 (9.507) out of 10 for Eaton Homecare is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 12 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.507 for Eaton Homecare is calculated as follows: ( (48 Excellents x 5) + (15 Goods x 4) + (5 Satisfactorys x 3) + (2 Poors x 2) + (1 Very Poors x 1) ) ÷ 71 Ratings = 4.507

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Eaton Homecare is based on 11 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 23 Nov 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (0)

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Meet the Team (3)

Caroline

Caroline Freeman

Job Title: Director of Operations

Joined: 2018

Caroline has been a qualified Nurse since 2001 and has gained a wealth of experience across the NHS and private sectors working in both clinical and managerial roles.


Caroline is a detail-orientated person who is highly driven to ensure that we deliver a quality service to our clients which includes ensuring that care workers are trained to the highest standard.


In her role as Director of Operations, Caroline oversees the clinical governance and standards of care provided. She works closely with the Registered Manager to ensure that we meet the highest standard of care. Caroline’s role develops and implements operational strategies, taking responsibility for the management, overall quality and efficiency of the business. Caroline supports the team to implement best practice strategies to ensure that the service is consistently developing.


Sasha

Sasha Lloyd

Job Title: Care Co-Ordinator

Joined: 2021

In Sasha's role as Care Coordinator, she works with both patients and Healthcare Professionals to ensure seamless, organised and effective care. Her duties include rearranging care plans when problems arise, visiting patients to monitor the care provided and working with the care team to assess the treatment and schedule visits.


Lucy

Lucy Kynaston

Job Title: Carer

Joined: 2019

Lucy has worked in the care sector for 20 years. She chose a career in care as she enjoys helping people and making a difference in their lives, making it possible for clients to continue to stay at home with the reassurance they will be getting help where needed.


A typical day for Lucy as an Eaton Carer begins at 7 am arriving at her first client to assist with the morning routine including personal care, preparation of breakfast and administering medication. Then on to her next clients throughout the day. Lucy will prepare meals for clients, do household chores, perform any personal care or administer medication as required, leaving them sitting comfortably with drinks or preparing them for bed before setting off for home. Throughout the shift, she enjoys the lovely chats she has with her clients and how they fill her in on what’s going on in their lives and any worries or issues they may have.


Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Eaton Homecare to verify any information. View our terms and conditions. Eaton Homecare has an Enhanced Service – more info.