Eaton Homecare

F8 Stirling House, Cambridge Innovation Park, Denny End Road, Waterbeach, Cambridge CB25 9PB
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9.5 48 Reviews
  • Eaton Homecare, Cambridge
Eaton Home Care is a dedicated, Nurse-Led private care-at-home provider, offering a range of round-the-clock, tailored services for adults. The services include visiting care (from just 30 minutes), 24-hour live-in support, overnight visits, and companionship care.

Eaton covers East Cambridgeshire, Cambridge City, South Cambridgeshire, and North Hertfordshire.

Eaton recognises a need for a service that is tailored completely around the individual, providing care which supports them at home. After all, freedom and self-sufficiency are crucial parts of maintaining mental and emotional health in older people and remaining at home allows clients to retain their independence.

At Eaton, they never forget that home is where people feel safe and secure, and for good reason. Of the many benefits of ageing at home, one of the most important is that living independently at home continues to be a safe and healthy option for those they care for.

Eaton endeavours to deliver support over and above that which is expected. In each individual case, they look to enrich and improve clients’ lives, as such, they only recruit the very best care staff, who have a minimum of 12 months of experience prior to joining.

As a business, Eaton Home Care are constantly seeking new ways to drive improvement in the quality and safety of the services they provide, as well as the experience of people who use the service. Under the guidance of a qualified nurse, their director of operations ensures that they have effective governance which provides assurances in the auditing systems and processes.

Their systems monitor and mitigate any risks relating to the health, safety, and welfare of their clients, all of which are continually evaluated.

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Care Provided by Eaton Homecare

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Eaton Home Care Ltd
  • Person in charge
  • Caroline Freeman (Director of Operations)

Funding & Fees Guide for Eaton Homecare

  • Prices

  • £22.50 per hour

Eaton Homecare Reviews (48)

Total of 48, showing 41-48
9.5

Eaton Homecare has a Review Score of 9.5 (9.507) out of 10, based on 12 reviews in the last 2 years. Over all time Eaton Homecare has 48 reviews.

Overall Experience

  • 33
  • 10
  • 1
  • 2
  • 2

Date Published

48
0
1
12
36

Review from Lorna R (Client) published on 22 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care I receive from Eaton Bespoke is fantastic, the staff are friendly and the office are always very helpful when I call. My regular carer is great and always arrives with a smile on her face which is lovely.

Reply from Caroline Freeman, Director of Operations at Eaton Homecare

Thank you for the kind words. It always means a huge amount to our carers and office staff to receive feedback.


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Review from M C (Client) published on 22 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very satisfied.

Reply from Caroline Freeman, Director of Operations at Eaton Homecare

Thank you for your review. I am glad to hear that you are very satisfied with the service.


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Review from J B (Niece of Client) published on 15 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Eaton Bespoke was fantastic. I couldn't be happier with the service they provided for my uncle, he struggles with his mental capacity, and I was really concerned about how the carers would manage as he can be quite difficult, but they were faultless. If you are looking for high-quality care, I would
definitely recommend them.

Reply from Caroline Freeman, Director of Operations at Eaton Homecare

Many thanks for your kind review. It has been a pleasure to provide care to your uncle. Your appreciation of our service is a testament that we try to deliver a consistently high standard of care.


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Review from Stephen L (Son of Client) published on 15 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care that my mother is receiving is excellent, highly trained carers, great communication with the office and everyone just goes above and beyond. Nothing is too much trouble and I can’t recommend them enough.

Reply from Caroline Freeman, Director of Operations at Eaton Homecare

It is fantastic to hear that your mothers care is going well. Please don't hesitate to contact the office should you having any questions. The team always thrive to provide outstanding care.


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Review from K N (Daughter of Client) published on 15 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I couldn’t recommend this company enough, all of the carers were so friendly and caring. My dad had Parkinson’s and the carers were knowledgable about his condition, they took their time in the calls and nothing was too much trouble. We had a detailed care plan in place that the whole family was involved
in creating and it really felt like a bespoke service, I am so grateful.

Reply from Caroline Freeman, Director of Operations at Eaton Homecare

Thank you for leaving such a wonderful review. We will be sure to pass your comments on to the team, it is a pleasure to provide care to your dad.


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Review from J G (Daughter of Client) published on 17 September 2020
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Constant change of management, so confusing.
Not always dealt with politely on the telephone.
Carers have a poor attitude and don’t see the person in my poor elderly mother. They are too rough, unresponsive and, frankly, uncaring.

Reply from Caroline Freeman, Director of Operations at Eaton Homecare

I am very saddened to receive your feedback and we have looked into these matters. In line with our procedures, should we receive any feedback of concern, we will always assign a manager to investigate further.
Regarding the constant change in management, during the unprecedented times we are working in, we extended our operating hours and took on extra staff to accommodate the increased demand for care. We are sorry that these changes resulted in your regular contact changing during this process. We did however remove the individual you were not happy with without hesitation.
The happiness and safety of our clients are of the utmost importance to us and we want everyone who receives care from Eaton to be 100% happy with the service we provide. We welcomed and take this opportunity to thank you for the positive comments later received from yourself which are unfortunately not included in your review.
Finally, we are deeply sorry that you experienced a period of dissatisfaction with our service.


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Review from E C (Client) published on 28 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All carers are very helpful and polite.
Treated me with dignity.

Reply from Caroline Freeman, Director of Operations at Eaton Homecare

Thank you for your kind review, it is lovely to hear about the good work the carers are doing.


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Review from P H (Client) published on 27 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent service.
On-time when I was told they would arrive.
Sorted me out whatever I asked.
Very kind and considerate.

Reply from Caroline Freeman, Director of Operations at Eaton Homecare

Thank you for taking the time to submit a review, we really appreciate your feedback and l will pass this onto the team.


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Current Review Score: 9.5 (9.507)

Overview of Review Score

The Review Score of 9.5 (9.507) out of 10 for Eaton Homecare is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 12 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.507 for Eaton Homecare is calculated as follows: ( (48 Excellents x 5) + (15 Goods x 4) + (5 Satisfactorys x 3) + (2 Poors x 2) + (1 Very Poors x 1) ) ÷ 71 Ratings = 4.507

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Eaton Homecare is based on 11 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 23 Nov 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (0)

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Meet the Team (3)

Caroline

Caroline Freeman

Job Title: Director of Operations

Joined: 2018

Caroline has been a qualified Nurse since 2001 and has gained a wealth of experience across the NHS and private sectors working in both clinical and managerial roles.


Caroline is a detail-orientated person who is highly driven to ensure that we deliver a quality service to our clients which includes ensuring that care workers are trained to the highest standard.


In her role as Director of Operations, Caroline oversees the clinical governance and standards of care provided. She works closely with the Registered Manager to ensure that we meet the highest standard of care. Caroline’s role develops and implements operational strategies, taking responsibility for the management, overall quality and efficiency of the business. Caroline supports the team to implement best practice strategies to ensure that the service is consistently developing.


Sasha

Sasha Lloyd

Job Title: Care Co-Ordinator

Joined: 2021

In Sasha's role as Care Coordinator, she works with both patients and Healthcare Professionals to ensure seamless, organised and effective care. Her duties include rearranging care plans when problems arise, visiting patients to monitor the care provided and working with the care team to assess the treatment and schedule visits.


Lucy

Lucy Kynaston

Job Title: Carer

Joined: 2019

Lucy has worked in the care sector for 20 years. She chose a career in care as she enjoys helping people and making a difference in their lives, making it possible for clients to continue to stay at home with the reassurance they will be getting help where needed.


A typical day for Lucy as an Eaton Carer begins at 7 am arriving at her first client to assist with the morning routine including personal care, preparation of breakfast and administering medication. Then on to her next clients throughout the day. Lucy will prepare meals for clients, do household chores, perform any personal care or administer medication as required, leaving them sitting comfortably with drinks or preparing them for bed before setting off for home. Throughout the shift, she enjoys the lovely chats she has with her clients and how they fill her in on what’s going on in their lives and any worries or issues they may have.


Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Eaton Homecare to verify any information. View our terms and conditions. Eaton Homecare has an Enhanced Service – more info.