Skyline Home Care Services

Link House, 140 Tolworth Broadway, Surbiton KT6 7HT
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7.5 5 Reviews
  • Skyline Home Care Services, Surbiton
Skyline Home Care Services is a home care agency regulated by the Care Quality Commission. They provide high-quality domiciliary care services in Surrey and Hampshire, England with a mission to promote independence and dignity by providing quality person-centered care in the safety and comfort of one’s home.

Their values remain at the forefront of their minds to ensure that they enable you to live safely and confidently in your familiar home environment. They work closely with the multi disciplinary team ensuring referrals are made in a timely manner to prevent unnecessary hospital admissions.

Their care is combined with easy-to-use technology so families can monitor the care service from an app on their smartphone. From companionship and home help, to daily personal care, to full-time live-in home care and specialist care for conditions such as dementia, their experienced team support you and your loved ones with compassionate and holistic home care.

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Care Provided by Skyline Home Care Services

  • Type of Service
  • Privately Owned
  • Specialist Care Categories
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Skyline Home Care Services Ltd
  • Person in charge
  • Hadijah Muchaba (Registered Manager)

Skyline Home Care Services Reviews (5)

7.5

Skyline Home Care Services has a Review Score of 7.5 (7.500) out of 10, based on 3 reviews in the last 2 years. Over all time Skyline Home Care Services has 5 reviews.

Overall Experience

  • 2
  • 2
  • 0
  • 0
  • 1

Date Published

5
1
1
3
2

Review from Maureen S (Wife of Client) published on 20 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I wish to thank all at Skyline for the tireless care and compassion they have shown and are still doing for myself and my very sick husband throughout the last weeks before and during Christmas, there were two carers one male and one female that we would like to thank especially for their kindness at
all times. All the carers there deserve a medal for what they do, it is a very tough profession and they all deserve to be recognised. We thank people like yourselves for taking up this profession to help others like us, Happy New Year to you all.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from G B (Husband of Client) published on 13 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

The carer told my wife that furniture must be moved out of the room as there was not enough room to use the hoist. This was after many weeks that other teams of carers had used the hoist without any problem. A few days later when my wife was out of the bed and the hoist was being used the carer climbed
over the bed. Totally unprofessional and unacceptable. The room was assessed and there was never any mention of confined space. I would not recommend them.

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Treated with Dignity

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Review from Susan C (Daughter of Client) published on 20 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Skyline was absolutely brilliant with my elderly mother, over a period of a year and a half. They showed such kindness and warmth and were always reliable - they really became part of our family, and I will miss them. They looked after her to the end and made sure all her needs were taken care of. I
would highly recommend Skyline to anyone needing care for an elderly relative.

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Management

Treated with Dignity

Value for Money

Review from D K (Husband of Client) published on 13 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The care shown to my wife was of a very high standard and in a considerate and friendly manner.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from William C (Client) published on 21 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Carers are reliable and good.

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Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 7.5 (7.500)

Overview of Review Score

The Review Score of 7.5 (7.500) out of 10 for Skyline Home Care Services is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.0 out of 5 from 3 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.5 out of 5 from 2 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.000 for Skyline Home Care Services is calculated as follows: ( (11 Excellents x 5) + (1 Satisfactorys x 3) + (2 Poors x 2) + (2 Very Poors x 1) ) ÷ 16 Ratings = 4

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Skyline Home Care Services is based on 2 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 = 3.5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 21 Dec 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (0)

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Meet the Team (0)

There are no Team Members posted yet

Frequently Asked Questions about Skyline Home Care Services

How many Carers does Skyline Home Care Services employ?

Skyline Home Care Services employs 7 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Skyline Home Care Services to verify any information. View our terms and conditions. Skyline Home Care Services has an Enhanced Service – more info.