Elmar Home Care Ltd - Horsforth Reviews (9)
Elmar Home Care Ltd - Horsforth has a Review Score of 8.7 (8.667) out of 10, based on 3 reviews in the last 2 years. Over all time Elmar Home Care Ltd - Horsforth has 9 reviews.
Review from A H (Daughter of Client) published on 26 February 2025
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5.0 out of 5
Reply from Nicola Newman, Registered Manager at Elmar Home Care Ltd - Horsforth
This is lovely to read. Thank you for your review and I will pass on your comments to the carers who attend. Many thanks.
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Review from Richard M (Son of Client) published on 7 February 2025
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4.0 out of 5
Reply from Paula Knights, HR Manager at Elmar Home Care Ltd - Horsforth
Thank you for your lovely review, your mum will always hold a special place in our hearts, she was one of our first clients in Leeds when we opened, her carers became friends and they will visit her I am sure. You all take care and thank you.
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Review from Christine P (Daughter of Client) published on 19 April 2023
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5.0 out of 5
Reply from Paula Knights, HR Manager at Elmar Home Care Ltd - Horsforth
Thank you for your kind review, it means so much to us all that the care we give to your dearly loved ones is at the highest standard, I am grateful you took the time to give us your valuable feedback and we hope your dad settles well at the home, he will be missed by us all, it has been a privilege.
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Review from Trevor J (Friend of Client) published on 15 March 2023
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5.0 out of 5
My friend seems to like certain teams that arrive more than others as some teams, especially the evening
if teams are going to be late on arrival, carers get in touch with me to explain the situation so other solutions can be found.
She appreciates all the hard work done by everybody and all the effort they put in.
As a person who looks after her as well with other things, cooking and shopping, I would have no problem recommending Elmar to anybody that requires home care.
Reply from Paula Knights, HR Manager at Elmar Home Care Ltd - Horsforth
Thank you so much for the kind comments for our Bradford team, the carers love to hear these compliments and it makes their day go by so much happier, thank you so much for taking the time to leave a review and we will happily continue to care as we do for her every day.
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Review from Julie G (Daughter of Client) published on 7 March 2023
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5.0 out of 5
Reply from Paula Knights, HR manager at Elmar Home Care Ltd - Horsforth
Thank you for your lovely words of kindness, it is heartwarming to hear, and from all of us at Elmar, we are so thankful we have the privilege to take care of your lovely mum.
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Review from Alasdair R (Son of Client) published on 1 February 2023
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5.0 out of 5
Reply from Paula Knights, HR Manager at Elmar Home Care Ltd - Horsforth
Thank you so much for taking the time to give our wonderful carers the recognition they deserve. We are so happy your lovely mum is settled and receiving the best care. Dont hesitate to get in touch with us if you need anything.
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Review from M R (Son of Client) published on 20 January 2023
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5.0 out of 5
Reply from Paula Knights, Hr Manager at Elmar Home Care Ltd - Horsforth
This is so lovely to hear, and we are so happy your dad is now settled in the care home, although of course, we all miss him, it may not have been a long time with us but we are happy it was a pleasant time for all concerned, from everyone at Elmar we wish you all well.
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Review from Pamela G (Friend of Client) published on 19 January 2022
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1.0 out of 5
Carers do very minimal work, i.e. pots left in the sink. Mail piling up at the
Carers constantly nagging him on his lifestyle choices. He is an adult and has full mental capacity, his choices are his and his alone.
Care plan never filled in as they “have a digital record” not that the gentleman would want to see his own care plan accurately filled in!
Reported to CQC for neglect and hopefully under investigation.
Do not let these people look after your loved ones.
This is a true and accurate record of my findings on this company and CQC reports can be searched online.
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Review from Petronela P (Wife of Client) published on 20 October 2021
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5.0 out of 5
I don't have enough words to express my gratitude to home care people who came to look after
For me, home care people from Elmar Home Care Ltd - Horsforth were like ''life buoy'' always here to support me (being on my own looking after my husband and working at the same time). I strongly recommend this agency for families who are in the same situation like me.
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Overview of Review Score
The Review Score of 8.7 (8.667) out of 10 for Elmar Home Care Ltd - Horsforth is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.7 out of 5 from 3 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 4.0 out of 5 from 3 positive Reviews in the last 24 months.
Detailed Breakdown of Review Score
The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
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a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.667 for Elmar Home Care Ltd - Horsforth is calculated as follows: ( (12 Excellents x 5) + (6 Goods x 4) ) ÷ 18 Ratings = 4.667
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b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)
The 5 points relating to the number of Positive Reviews for Elmar Home Care Ltd - Horsforth is based on 3 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 = 4
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.
