Radfield Home Care Wycombe, Beaconsfield & South Bucks

11a Wessex Road Industrial Estate, Bourne End SL8 5DT
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9.9 44 Reviews
  • Radfield Home Care Wycombe, Beaconsfield & South Bucks, Bourne End
In the Wycombe, Beaconsfield and South Bucks communities, Radfield Home Care Wycombe, Beaconsfield & South Bucks offers an extensive range of high-quality services, including live-in care, personal care, meal preparation, respite care, and dementia care. Their wide range of offerings is crafted to address the unique requirements of each client with utmost expertise and empathy.

Every client at Radfield Home Care has a bespoke care plan tailored to their unique needs, ensuring they receive respectful and dignified care. The Care Professionals at Radfield are trained to deliver personalised care that is both compassionate and effective.

Celebrated as a Top 20 Home Care group (2024) by homecare.co.uk and awarded “Outstanding Home Care Group of the Year” at the 2023 Home Care Awards, Radfield Home Care’s success lies in their exceptional Care Professionals. These dedicated individuals are known for their warmth, integrity, and unwavering commitment to the community.

For those interested in understanding how Radfield Home Care Wycombe, Beaconsfield & South Bucks can make a difference in their lives, the team is available to help. They are ready to provide support and ensure every care need is met whenever it is required.

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Care Provided by Radfield Home Care Wycombe, Beaconsfield & South Bucks

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Matt Barnes (Owner)

Funding & Fees Guide for Radfield Home Care Wycombe, Beaconsfield & South Bucks

  • Prices

  • From £33.00 per hour on weekdays, £36.00 per hour on weekends.

  • Charge prices are tailored to customers, following a care consultation.

Radfield Home Care Wycombe, Beaconsfield & South Bucks Reviews (44)

Total of 44, showing 1-20
9.9

Radfield Home Care Wycombe, Beaconsfield & South Bucks has a Review Score of 9.9 (9.889) out of 10, based on 18 reviews in the last 2 years. Over all time Radfield Home Care Wycombe, Beaconsfield & South Bucks has 44 reviews.

Overall Experience

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Date Published

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Review from Caroline D (Client) published on 22 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Radfield were the third care company that we used for our dad. Not unlike the Goldilocks fairy tale, the third agency were just right! Knowing a beloved parent is in good hands, bought us peace of mind. The Radfield team of carers in the Marlow/Bucks area went above and beyond our expectations in delivering
excellent care. One of the reasons the care was so successful was the manager, who onboarded dad and set up the care remained part of the care package. She trained the carers in situ to specifically meet my dad's needs and regularly checked in with us as a family. She truly understood dad's needs and preferences and set a high bar for her team to deliver to. Whilst each carer had their own personality, they all delivered a consistently excellent standard of care. They prepared home-cooked meals, kept the house clean and spotless and stayed on top of the laundry. They engaged with our dad socially, took him out for walks and shopping. I 100% recommend Radfield Care.

Reply from Matt Barnes, Franchise Owner at Radfield Home Care Wycombe, Beaconsfield & South Bucks

Thank you so much for taking the time to leave a review and your wonderful feedback. I speak on behalf of the whole team when I say it was a privilege to be able to assist your father and I will share the feedback with all relevant members. All the very best.


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Review from S S (Client) published on 20 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My main carer has been a great help in sorting things out, like problems with my boiler.

Reply from Matt Barnes, Franchise Owner at Radfield Home Care Wycombe, Beaconsfield & South Bucks

Many thanks for your feedback and taking time to leave a review. We will pass your kind words on to the relevant team members and if there is anything further we can be assistance with please do let us know.


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Review from O W (Client) assisted by family/friend published on 20 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I found everyone very amicable.

Reply from Matt Barnes, Franchise Owner at Radfield Home Care Wycombe, Beaconsfield & South Bucks

Many thanks for taking the time to leave a review and your positive feedback, it is a pleasure to be able to assist and we will pass your compliments on to the relevant team members.


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Review from A L (Client) published on 18 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Radfield Agency keeps a close eye on me and looks after my every wish. The carers are lovely people and very helpful indeed.

Reply from Matt Barnes, Franchise Owner at Radfield Home Care Wycombe, Beaconsfield & South Bucks

Many thanks for taking the time to leave a review and your positive feedback, it is a pleasure to be able to assist and we will pass your compliments on to the relevant team members.


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Review from Valerie M (Wife of Client) published on 26 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It was an ideal opportunity for me to reflect on the service we received from Radfield and to express my appreciation. I look forward to the daily (not Sunday) visit and am happy to welcome all our carers into our home. We appreciate that we only have three and that they are all considerate, conscientious
and excellent professionals.

Reply from Matt Barnes, Franchise Owner at Radfield Home Care Wycombe, Beaconsfield & South Bucks

Thanks so much for taking the time to leave a review and your lovely words. Your feedback is much appreciated and it is a pleasure to assist and to be welcomed into your home.


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Review from Terry M (Partner of Client) published on 26 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very pleased with the care that is given to my partner. There isn't any problem with any of the carers.

Reply from Matt Barnes, Franchise Owner at Radfield Home Care Wycombe, Beaconsfield & South Bucks

Many thanks for taking the time to leave a review and your positive feedback, it is a pleasure to be able to assist and we will pass your compliments on to the relevant team members.


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Review from Keith D (Client) published on 26 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am perfectly happy with the service I receive from Radfield Home Care.

Reply from Matt Barnes, Franchise Owner at Radfield Home Care Wycombe, Beaconsfield & South Bucks

Many thanks for taking the time to leave a review and your positive feedback, it is a pleasure to be able to assist and we will pass your compliments on to the relevant team members.


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Review from Anita H (Daughter of Client) published on 29 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I knew as soon as I made the initial call to Radfield Home Care and met initially with a member of staff that we were in very safe hands. We needed support for my mum to cover our recent holiday and cannot thank all the lovely, professional staff enough. Everything worked like clockwork while we were
away - the lovely staff visited my mum, as per the rota - all so reliable, friendly, professional and willing to help in any way. My mum loved seeing everyone. The app was very useful too!
We had a lovely holiday and it was such a relief to have the peace of mind that we could rely on Radfield. I will not hesitate to contact Radfield again when we need further help. We certainly recommend Radfield with no hesitation at all and cannot thank you all enough.

Reply from Matt Barnes, Franchise Owner at Radfield Home Care Wycombe, Beaconsfield & South Bucks

Many thanks for your kind words and taking the time to leave a review, it is very much appreciated. It was a pleasure to be able to assist your mother during your holiday and hope to be able to do so again in the future if further needs arise. Best, Matt.


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Review from M Y (Client) published on 9 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very satisfied. Good carers.

Reply from Matt Barnes, Franchise Owner at Radfield Home Care Wycombe, Beaconsfield & South Bucks

Many thanks for taking the time to leave a review and for your kind words. It is a pleasure to be able to assist and we will pass on your feedback to your care team.


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Review from Johanna F (Daughter of Client) published on 2 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has had excellent care from all the staff and carers from the Radfield. She became increasingly frail early this year which subsequently resulted in Mum having to go to hospital. The staff noticed this decline and were in the process of dealing with it but as the decline was rapid Mum went into
hospital.
They acted with great care and professionalism. They have also been very accommodating with changes in the care rotas while waiting for Mum to come home. I can't recommend them highly enough.

Reply from Matt Barnes, Franchise Owner at Radfield Home Care Wycombe, Beaconsfield & South Bucks

Thank you for taking the time to leave such a lovely review. It has been a pleasure to be able to assist with your Mother and we are all thinking of her. Wishing you all the very best from the whole team at Radfield. Best, Matt


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Review from Ali R (Daughter of Client) published on 13 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I was in need of some support for my mum and was absolutely delighted to find the team at Radfield, South Bucks. From the initial visit by the supervisor, the support from the member of staff in the office and of course the care provided by the carer we felt supported throughout. The overall approach
has felt one of kindness and empathy both to Mum and me at what has been a challenging time. Unfortunately events overtook us and Mum has needed a more permanent care solution but I wouldn't hesitate to recommend this team.

Reply from Matt Barnes, Franchise Owner at Radfield Home Care Wycombe, Beaconsfield & South Bucks

Thank you very much for taking the time to leave a review, it is a pleasure to be of assistance. We will pass this feedback on to the relevant care professionals and the wider team. Best


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Review from D H (Wife of Client) published on 13 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff team at Redfield have been caring for my husband who has dementia for nearly 18 months. They have all been very professional and supportive. We have benefited from their experience with both their advice and suggestions, flexibility from both sides working together in my husband's best interests.
Nothing too much trouble whatever the day brings. They are both patient, encouraging and get the best out of my husband. A willingness to come at all costs even when access is very challenging e.g through high water/flooding.

Reply from Matt Barnes, Franchise Owner at Radfield Home Care Wycombe, Beaconsfield & South Bucks

Thank you very much for taking the time to leave a review, it is a pleasure to be of assistance. We will pass this feedback on to the relevant care professionals and the wider team. Best, Matt


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Review from A B (Husband of Client) published on 20 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have used Radfield since July 2022 and always been satisfied. Minor issues have always been quickly resolved. Highly recommended.

Reply from Matt Barnes, Franchise Owner at Radfield Home Care Wycombe, Beaconsfield & South Bucks

Thank you so much for taking the time to leave a review and your positive feedback. I have also passed your compliments to your care team and care professionals.


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Review from Philippa F (Daughter of Client) published on 22 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A fabulous day's entertainment for my mum and all the other attendees. Activities, care and socialising with kindness and enthusiasm. I spent time with the group sheltering from the rain last week, along with dogs and grandchildren. I could see the improved mood and engagement in everyone by the end
when I came to collect my mum. I only wish there were more of them.

Reply from Matt Barnes, Franchise Owner at Radfield Home Care Wycombe, Beaconsfield & South Bucks

Thank you so much for taking the time to leave a review and your positive feedback. I have passed your lovely feedback to the day centre care professionals who will be most glad to hear that your Mum enjoys the experience. We will be sure to let you know when we open additional days.


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Review from V S (Client) published on 30 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Always very good!

Reply from Matt Barnes, Franchise Owner at Radfield Home Care Wycombe, Beaconsfield & South Bucks

Thank you so much for taking the time to leave a review and your positive feedback. I have also passed your lovely feedback to your care team and care professionals.


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Review from Jo S (Niece of Client) published on 2 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Radfield Home Care have been visiting my aunt for over a year and have made such a difference to my life. The carers are patient and kind, keeping an eye on everything including her cats and feeding the birds. All the staff, including the office staff are very supportive and communication is excellent.
I am off on holiday this week and know that my aunt will be in safe hands and well looked after. Thank you all very much.

Reply from Matt Barnes, Franchise Owner at Radfield Home Care Wycombe, Beaconsfield & South Bucks

Thanks so much for taking the time to leave a review and the positive feedback. It has been a pleasure to be able to assist your Aunt and wishing you a relaxing holiday!


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Review from Paul B (Son of Client) published on 28 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have had Radfield Home Care attend to both Mum and Dad's needs, particularly around mealtimes, for more than a year now. Everything about their provision has been completely first-class, from telephone interaction, email correspondence, planning, service execution and follow-up. On occasions when
small difficulties have arisen, often for reasons not their making, Radfield have been quick to attend, creative in suggestive solutions and have listened and responded exactly as needed. We have recently needed to increase cover up to four visits daily and the assessment of need and response has been exemplary. But, what really sets them apart is their care staff. When providing a complex service need, it can be easy to overlook the quality, but Radfield absolutely and completely care.

Reply from Matt Barnes, Franchise Owner at Radfield Home Care Wycombe, Beaconsfield & South Bucks

Thank you so much for taking the time to leave a review and for your kind words. We will make sure these are passed down to the team members involved. It is great to know that the care professionals and office team have been able to assist your parents and it has been an absolute pleasure.


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Review from Jean M (Wife of Client) published on 27 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good company. Although would prefer a phone call if a carer is going to be late.

Reply from Matt Barnes, Franchise Owner at Radfield Home Care Wycombe, Beaconsfield & South Bucks

Thank you so much for taking the time to leave a review and your feedback, it is very important to help us continue to improve our service. It has been a pleasure to be able to assist and I am passing this information on to the relevant teams and the coordinators.


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Review from D S (Son of Client) published on 23 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleased with the reaction to changes of circumstances and needs. No complaints.

Reply from Matt Barnes, Franchise Owner at Radfield Home Care Wycombe, Beaconsfield & South Bucks

Thank you so much for taking the time to leave a review and your kind words. We will make sure these are passed down to the team. It is a pleasure to be able to assist.


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Review from Pauline D (Wife of Client) published on 23 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found all your carers to be kind, thoughtful, professional and friendly. My only slight criticism is that on two occasions the carers arrived one hour earlier than I had been told, which disrupted my schedule as that was my afternoon off! A call to advise me of a change to the rota would have
been helpful. Otherwise, I have been very satisfied.

Reply from Matt Barnes, Franchise Owner at Radfield Home Care Wycombe, Beaconsfield & South Bucks

Thank you so much for taking the time to leave a review and for your kind words. It has been an absolute pleasure to assist with your husband and we will ensure your comments are passed down to the relevant members of the care team and the coordination team relating to the call changes. Our standard practice is to inform clients of any changes so I apologise that this did not appear to happen in this instance and will follow up on this.


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Current Review Score: 9.9 (9.889)

Overview of Review Score

The Review Score of 9.9 (9.889) out of 10 for Radfield Home Care Wycombe, Beaconsfield & South Bucks is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 18 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.889 for Radfield Home Care Wycombe, Beaconsfield & South Bucks is calculated as follows: ( (99 Excellents x 5) + (6 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 108 Ratings = 4.889

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Radfield Home Care Wycombe, Beaconsfield & South Bucks is based on 18 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 10 Jul 2021

Overall
Good

  • Caring

    Outstanding

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (3)

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Meet the Team (2)

Matt

Matt Barnes

Job Title: Director

Joined: 2019

Matt, co-owner and director of Radfield Home Care Wycombe, Beaconsfield and South Bucks, for the past 11 years has worked in the financial services sector as a research analyst, operations manager and client adviser, assisting individuals and businesses with their financial planning.

In addition, Matt has been involved in the start-up and development of SME’s, helping to put in place business systems to enable growth and scalability. Matt also has experience in recruitment and as a local business account manager in London within the fast-paced telecommunications industry.

As a qualified financial planner, Matt wants to use his experience to to grow a business in this rewarding sector, to help the local older community.


Matt explains, “Making a complete career change with a young family and launching Radfield Home Care has been a huge step change for us as a family. However, it also brings an extremely exciting time and allows us to to build something very special, that we know will become an invaluable care service to older people in our community, securing a financial future that can be passed to our children in years to come.”


Diana

Diana Gocan

Job Title: Care Manager

Joined: 2024

We would like to introduce you to Diana, care manager for Radfield Home Care Wycombe, Beaconsfield & South Bucks. Diana is responsible for the day-to-day running of the office in line with CQC regulations and also for ensuring that the service is safe, caring, responsive, effective and well-led. She is the key point of contact for carers, clients and their families and promotes individual’s well being at all times.


Diana’s valuable experience, gained from a wide range of care sector positions, means she is ideally suited to the role. Diana details her professional journey to Radfield:


“I started working in care in February 2016 when I arrived in England. I worked for several domiciliary care companies before joining a care home in 2018. I began as a Care Assistant, but was quickly promoted to the positions of Medication Technician and Senior Care Assistant (Lead). During my time at the care home, I completed a 6-week Leadership Program, which I passed with Merit. At the same time, I also worked as a Care Assistant in complex care, where the focus was on clinical aspects like tracheostomy, peg feeding, and cough assist.


I have always been eager to develop my skills and grow in my career. So, in 2020, I applied for a supervisor position in a domiciliary care company and was successful. After just four months, I was offered the position of Registered Care Manager for the same company, where I stayed for another year. Following that, I held a Care Manager position for another domiciliary care company for two years, where I worked closely with NHS Mental Health.”


An instinctively caring person, Diana is passionate about delivering excellence in care.


Frequently Asked Questions about Radfield Home Care Wycombe, Beaconsfield & South Bucks

What Type of Services does Radfield Home Care Wycombe, Beaconsfield & South Bucks offer?

Radfield Home Care Wycombe, Beaconsfield & South Bucks offers Home Care.

How many Carers does Radfield Home Care Wycombe, Beaconsfield & South Bucks employ?

Radfield Home Care Wycombe, Beaconsfield & South Bucks employs 25 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Radfield Home Care Wycombe, Beaconsfield & South Bucks to verify any information. View our terms and conditions. Radfield Home Care Wycombe, Beaconsfield & South Bucks has a Platinum Service – more info.