Radfield Home Care Wycombe, Beaconsfield & South Bucks

11a Wessex Road Industrial Estate, Bourne End SL8 5DT
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9.9 44 Reviews
  • Radfield Home Care Wycombe, Beaconsfield & South Bucks, Bourne End
In the Wycombe, Beaconsfield and South Bucks communities, Radfield Home Care Wycombe, Beaconsfield & South Bucks offers an extensive range of high-quality services, including live-in care, personal care, meal preparation, respite care, and dementia care. Their wide range of offerings is crafted to address the unique requirements of each client with utmost expertise and empathy.

Every client at Radfield Home Care has a bespoke care plan tailored to their unique needs, ensuring they receive respectful and dignified care. The Care Professionals at Radfield are trained to deliver personalised care that is both compassionate and effective.

Celebrated as a Top 20 Home Care group (2024) by homecare.co.uk and awarded “Outstanding Home Care Group of the Year” at the 2023 Home Care Awards, Radfield Home Care’s success lies in their exceptional Care Professionals. These dedicated individuals are known for their warmth, integrity, and unwavering commitment to the community.

For those interested in understanding how Radfield Home Care Wycombe, Beaconsfield & South Bucks can make a difference in their lives, the team is available to help. They are ready to provide support and ensure every care need is met whenever it is required.

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Care Provided by Radfield Home Care Wycombe, Beaconsfield & South Bucks

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Matt Barnes (Owner)

Funding & Fees Guide for Radfield Home Care Wycombe, Beaconsfield & South Bucks

  • Prices

  • From £33.00 per hour on weekdays, £36.00 per hour on weekends.

  • Charge prices are tailored to customers, following a care consultation.

Radfield Home Care Wycombe, Beaconsfield & South Bucks Reviews (44)

Total of 44, showing 21-40
9.9

Radfield Home Care Wycombe, Beaconsfield & South Bucks has a Review Score of 9.9 (9.889) out of 10, based on 18 reviews in the last 2 years. Over all time Radfield Home Care Wycombe, Beaconsfield & South Bucks has 44 reviews.

Overall Experience

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Date Published

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Review from Joanna N (Daughter of Client) published on 13 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Radfield home care have provided support for my mother over the past year. I couldn't speak too highly of the professional and caring way that they have looked after my mother, who now has dementia. Having said that she still likes to have fun and always enjoys a good chat.


Everyone in the team do

their best to make my mother's life easy. The coordinators are very helpful and will always ring to let me know if there is a slight delay and will always do their best to provide extra care, no matter how short the notice.
Our carers have been marvellous, they all have their different styles. They work very hard to make my mothers day interesting and different. My mother goes out on trips such as a walk in the park or around the shops to a meal in a restaurant. Or even a trip to a nail bar.


As my mother lives with us at home, having the carers from Radfield come in daily to look after her has given my husband and I a much-needed break. They are simply brilliant.


Reply from Matt Barnes, Franchise Owner at Radfield Home Care Wycombe, Beaconsfield & South Bucks

Thank you so much for taking the time to leave a review and your kind words. We will make sure these are passed down to the team. It is a pleasure to be able to assist. Best regards.


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Review from V S (Wife of Client) published on 7 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband looked forward to the carers coming to put him to bed each evening, they were so friendly, patient and caring. We can concur that we can support all the 5-star reviews below and cannot recommend highly enough Radfield Home care, a company with a real family feel that fully deserves its excellent
CQC rating.

Reply from Matt Barnes, Franchise Owner at Radfield Home Care Wycombe, Beaconsfield & South Bucks

Thank you so much for taking the time to leave a review and your kind words. It has been an absolute pleasure to assist with your husband and will ensure your comments are passed down to the relevant members of the care team.


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Review from K W (Daughter of Client) published on 28 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The Radfield team really understand teamwork. They not only work effectively between carers and the office staff, but also with my sister and I in supporting our parents.
Communications are effective and we are quickly informed of any issues of concern. The carers themselves are terrific, providing
good care, they are generally practical, adaptable and willing, manage to find humour in some challenging situations and above all they really do care. There really are some outstanding individuals on the team and we feel blessed to have chosen this agency.

Reply from Matt Barnes, Franchise Owner at Radfield Home Care Wycombe, Beaconsfield & South Bucks

Thank you so much for taking the time to leave a review and for the wonderful feedback. It is a pleasure to assist and we will make sure your comments are passed on to the care team.


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Review from C C (Daughter of Client) published on 31 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Overall, Dad and I have been very happy with the care provided and it provides great assurance for me as I do not live locally. Radfield Care are always flexible too if I cancel a visit because I will be with Dad.

Reply from Matt Barnes, Franchise Owner at Radfield Home Care Wycombe, Beaconsfield & South Bucks

Thanks so much for taking the time to leave a review and for your kind feedback, we will pass this on to the relevant members of the care team.


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Review from Grant F (Son-in-law of Client) published on 31 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Radfield have always been a caring and flexible company. We use their services at least 5 days a week to look after my bed-ridden mother-in-law who has dementia, and the staff are always caring and compassionate. The management are always available, and when we need last-minute cover they do everything
possible to help us out. Overall, an excellent service, I have recommended a few clients and will continue to do so. A great team and pleasure to deal with.

Reply from Matt Barnes, Franchise Owner at Radfield Home Care Wycombe, Beaconsfield & South Bucks

Thanks so much for taking the time to leave a review and for your kind feedback, we will pass this on to the relevant members of the care team.


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Review from E S (Daughter of Client) published on 31 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent carers with a great customer focused support team behind them. Radfield have kept up with the changing requirements of our parents, communicating with us promptly and sensitively. The carers have shown good humour and patience in the face of challenging situations and have raised medical observations
swiftly and with good sense. I thoroughly recommend Radfield.

Reply from Matt Barnes, Franchise Owner at Radfield Home Care Wycombe, Beaconsfield & South Bucks

Thanks so much for taking the time to leave a review and for your kind feedback, we will pass this on to the relevant members of the care team.


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Review from Ian M (Son of Client) published on 31 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been very impressed with the care, camaraderie and compassion that both my parents have received from Radfield Homecare. The vast majority of staff have been very kind and gentle, treating them both as fully functional adults and made them feel valued in spite of their severe ailments. Communication
with Head Office has been good and my parents have been listened to. Head Office have also helped proactively with applications for additional care funds. My advice for anyone starting a care package is to give it time to bed in and communicate with the office staff and the carers. It is clear that Radfield staff want to get it right for you and will adapt their practices to meet your needs wherever it is possible. I cannot thank them enough.

Reply from Matt Barnes, Franchise Owner at Radfield Home Care Wycombe, Beaconsfield & South Bucks

Hi, thanks so much for taking the time to leave a review and for your kind feedback, we will pass this on to the relevant members of the care team.


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Review from Rina N (Client) published on 31 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Carers are always punctual, courteous, caring and very competent. Management is always accessible and helpful with any problem-solving. Overall experience of using this company is excellent. Would not hesitate to recommend Radfield.

Reply from Matt Barnes, Franchise Owner at Radfield Home Care Wycombe, Beaconsfield & South Bucks

Hi, thanks so much for taking the time to leave a review and for your kind feedback, we will pass this on to the relevant members of the care team.


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Review from Ellen C (Client) published on 12 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My carers are very good, always helpful and pleasant to talk to. I prefer to keep the two carers as they are excellent.

Reply from Matt Barnes, Franchise Owner at Radfield Home Care Wycombe, Beaconsfield & South Bucks

Many thanks for your kind words and for taking the time to leave a review; it is much appreciated, and we are glad to be of assistance. We will pass your positive feedback on to the relevant members of the care team. Kind regards.


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Review from Jill M (Client) published on 14 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The service is fantastic. Nothing is too much trouble for all the nurses. I just think I have been so lucky in all the visits.

Reply from Matt Barnes, Franchise Owner at Radfield Home Care Wycombe, Beaconsfield & South Bucks

Thank you so much for taking the time to leave a review and for the wonderful feedback. It is a pleasure to assist and we will make sure your comments are passed on to the care team.


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Review from Margaret S (Client) published on 13 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As a single person with no near family in the UK, I find Radfield carers do everything and more to help me through each day. My privacy is always respected and I look forward to each daily visit.

Reply from Matt Barnes, Franchise Owner at Radfield Home Care Wycombe, Beaconsfield & South Bucks

Thank you very much for taking the time to leave a review and for your positive feedback. It is great to hear you are happy with our services and we will pass on your feedback to all involved.


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Review from Louisa S (Client) published on 8 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am extremely pleased with all the ladies who come to me.

Reply from Matt Barnes, Franchise Owner at Radfield Home Care Wycombe, Beaconsfield & South Bucks

Thank you so much for taking the time to leave a review and for your positive feedback. We will ensure this is passed on to the relevant members of the care team. Best, Matt


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Review from Lynn T (Client) published on 8 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with all my carers, they look after me and we have a laugh together.

Reply from Matt Barnes, Franchise Owner at Radfield Home Care Wycombe, Beaconsfield & South Bucks

Thank you so much for taking the time to leave a review and for your positive feedback. We will ensure this is passed on to the relevant members of the care team. Best, Matt


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Review from Elaine P (Daughter of Client) published on 24 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I wanted to put a review on about one of mums carers that cover mums live-in breaks.
The carer never has issues getting Mum out and about although Mum has vascular dementia and Alzheimer’s. She is so caring, thoughtful and compassionate with her at all times. Last Thursday she asked me if it was okay
to take mum out for lunch yesterday (Sunday) to the Bistro by the river. She booked a table for 12 noon. She would not accept any money from me as she said it was her treat and they had talked about doing it for a while. I was so overwhelmed by her generosity and thoughtfulness. Mum had a lovely time and the carer sent me photos.
She also bought the water sweets with her and needs to be nominated for carer of the month.
I really appreciate everything Radfield do for Mum.
Thank you so much.

Reply from Matt Barnes, Franchise Owner at Radfield Home Care Wycombe, Beaconsfield & South Bucks

Many thanks for your review, and we will be sure to pass your feedback to the member of the team concerned. It is a pleasure to be able to assist your Mum.


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Review from Malcolm M (Client) published on 12 February 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All contacts are very helpful and pleasant to deal with.

Reply from Matt Barnes, Franchise Owner at Radfield Home Care Wycombe, Beaconsfield & South Bucks

Many thanks for taking the time to leave a review and I am delighted we can be of help. I shall pass the feedback on to all involved in the care team.


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Review from Marilyn J (Niece of Client) published on 28 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After being hospitalised, my aunt needed support to live independently and also needed the company to help her feel less lonely. She was previously a bright independent person, unable to go out alone but still very proud and in control in her affairs. After a week of being cared for by Radfield, my
aunt is brighter, has made progress in what she can do independently and is taking much more interest in life. We met the whole team before they began working with her, we both met the team supervisor to discuss our requirements and hopes. Things could not be better, the carers are friendly, helpful and treat my aunt with respect. She has commented on how thoughtful they are, being proactive in things that they see need doing. She was thrilled at being helped into the garden by one of “the girls” so that they could sit and have lunch together in the garden. Communication with the company is excellent, and being able to view every visit note is really helpful.

Reply from Matt Barnes, Franchise Owner at Radfield Home Care Wycombe, Beaconsfield & South Bucks

Thank you so much for your review, Marilyn. I am so pleased we can be of assistance with your aunt and will be sure to pass your wonderful feedback on to all members of the team involved.


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Review from Janet J (Mother of Client) published on 4 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My daughter is 18 and disabled. She has gone to University 300 miles away from home in Buckinghamshire. With Covid impacting everyday life we looked around carefully to find a company that wanted to understand her and support her. We researched care companies and had good zoom meetings with Radfield,
welcoming, wanted to listen to our daughter and a positive attitude. Our daughter has been at uni now for 7 weeks - she has a great care package, a main carer and a couple of others who create a 'bubble' with her. I feel very secure that she has this care. Radfield also has an app I can access at any time to see how her care visits are going. I have her rota emailed to me weekly as well, we work as a team to ensure my daughter is coping well. Any time I have an enquiry and email the office the reply is always quick and positive. They even set up a group chat for her, so she can message her carers if any issues out of hours - I am so grateful for their support to her.

Reply from Matt Barnes, Franchise Owner at Radfield Home Care Wycombe, Beaconsfield & South Bucks

Thank you so much for your review Janet, it is very much appreciated. It is a pleasure to assist and be part of your daughter's journey, she is doing brilliantly in her new setting.


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Review from P A (Client) assisted by family/friend published on 24 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I'm really happy to have all the carers I've got coming here. Nothing is too much for them, and are always asking how I am. It makes me feel good.

Reply from Matt Barnes, Franchise Owner at Radfield Home Care Wycombe, Beaconsfield & South Bucks

Thank you for your review Phyllis we really appreciate it. We will pass your feedback on to the carers involved.


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Review from E G (Friend of Client) published on 24 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Radfield Care looks after a lovely lady close to me. They are wonderful, their kindness, caring nature, professionalism with her is amazing and clear to see, as my lady is always so happy and praises them and has nothing but good to say about them and I appreciate the communication between us all.

Reply from Matt Barnes, Franchise Owner at Radfield Home Care Wycombe, Beaconsfield & South Bucks

Thank you so much for the positive feedback. It is a pleasure to help and I will pass your comments on to the care team.


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Review from Alan R (Son of Client) published on 19 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Recently engaged by me to look after my mother on a regular weekly basis I have been very impressed by the overall standard of care provided. My mother is housebound but is alert in all respects. This can make things extremely frustrating for her at times. I am particularly pleased by the level of communication
and feedback provided as to my mothers needs. The carers themselves are very diligent and caring and are good at building up levels of trust and empathy. I would have no hesitation in recommending this company to others.

Reply from Matt Barnes, Director at Radfield Home Care Wycombe, Beaconsfield & South Bucks

Thank you for taking the time to write this wonderful review, Alan. It is a pleasure to work with your mother and help her to stay independent at home. We will pass on your lovely words to the carers.


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Current Review Score: 9.9 (9.889)

Overview of Review Score

The Review Score of 9.9 (9.889) out of 10 for Radfield Home Care Wycombe, Beaconsfield & South Bucks is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 18 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.889 for Radfield Home Care Wycombe, Beaconsfield & South Bucks is calculated as follows: ( (99 Excellents x 5) + (6 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 108 Ratings = 4.889

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Radfield Home Care Wycombe, Beaconsfield & South Bucks is based on 18 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 10 Jul 2021

Overall
Good

  • Caring

    Outstanding

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (10)

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Meet the Team (2)

Matt

Matt Barnes

Job Title: Director

Joined: 2019

Matt, co-owner and director of Radfield Home Care Wycombe, Beaconsfield and South Bucks, for the past 11 years has worked in the financial services sector as a research analyst, operations manager and client adviser, assisting individuals and businesses with their financial planning.

In addition, Matt has been involved in the start-up and development of SME’s, helping to put in place business systems to enable growth and scalability. Matt also has experience in recruitment and as a local business account manager in London within the fast-paced telecommunications industry.

As a qualified financial planner, Matt wants to use his experience to to grow a business in this rewarding sector, to help the local older community.


Matt explains, “Making a complete career change with a young family and launching Radfield Home Care has been a huge step change for us as a family. However, it also brings an extremely exciting time and allows us to to build something very special, that we know will become an invaluable care service to older people in our community, securing a financial future that can be passed to our children in years to come.”


Diana

Diana Gocan

Job Title: Care Manager

Joined: 2024

We would like to introduce you to Diana, care manager for Radfield Home Care Wycombe, Beaconsfield & South Bucks. Diana is responsible for the day-to-day running of the office in line with CQC regulations and also for ensuring that the service is safe, caring, responsive, effective and well-led. She is the key point of contact for carers, clients and their families and promotes individual’s well being at all times.


Diana’s valuable experience, gained from a wide range of care sector positions, means she is ideally suited to the role. Diana details her professional journey to Radfield:


“I started working in care in February 2016 when I arrived in England. I worked for several domiciliary care companies before joining a care home in 2018. I began as a Care Assistant, but was quickly promoted to the positions of Medication Technician and Senior Care Assistant (Lead). During my time at the care home, I completed a 6-week Leadership Program, which I passed with Merit. At the same time, I also worked as a Care Assistant in complex care, where the focus was on clinical aspects like tracheostomy, peg feeding, and cough assist.


I have always been eager to develop my skills and grow in my career. So, in 2020, I applied for a supervisor position in a domiciliary care company and was successful. After just four months, I was offered the position of Registered Care Manager for the same company, where I stayed for another year. Following that, I held a Care Manager position for another domiciliary care company for two years, where I worked closely with NHS Mental Health.”


An instinctively caring person, Diana is passionate about delivering excellence in care.


Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Radfield Home Care Wycombe, Beaconsfield & South Bucks to verify any information. View our terms and conditions. Radfield Home Care Wycombe, Beaconsfield & South Bucks has a Platinum Service – more info.