Hand To Hand Care Ltd

Regus House, Office 329, Victory Way, Crossways Business Park, Dartford DA2 6QD
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8.5 5 Reviews
  • Hand To Hand Care Ltd, Dartford
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Care Provided by Hand To Hand Care Ltd

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Call in Service
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Drug Dependence (past or present)
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Hand To Hand Care Ltd
  • Person in charge
  • Toni Stiller (Manager)

Funding & Fees Guide for Hand To Hand Care Ltd

  • Prices

  • From £17 - £25 per hour

  • Prices vary from 30 minute calls onwards and extended on weekends and bank holidays
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Hand To Hand Care Ltd Reviews (5)

8.5

Hand To Hand Care Ltd has a Review Score of 8.5 (8.500) out of 10, based on 2 reviews in the last 2 years. Over all time Hand To Hand Care Ltd has 5 reviews.

Overall Experience

  • 5
  • 0
  • 0
  • 0
  • 0

Date Published

5
0
0
2
3

Review from David D (Son of Client) published on 3 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Having used a few care agencies we found Hand to Hand Care one of the best. Carers are always very pleasant and on time, who always provide outstanding care. The management team are very caring and efficient. Very happy with the service.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from P P (Daughter of Client) published on 14 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are caring and insightful. They take time to ensure Mum hears them, and they show genuine interest in her which she appreciates, as well as providing excellent one to one nursing care. As a family we feel very supported by Hand to Hand Care.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from R R (Wife of Client) published on 26 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Carers very friendly take great care with client to make sure is happy and comfortable. They make time to interact with client and liaise with me regarding any concerns they may have e.g constipation worries or skin problems. Attendance times can be inconsistent but staff easy to make contact with should
there be a problem.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from R G (Client) published on 26 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Hand To Hand Care are one of the best care agencies I have used. Not only do they provide excellent care, they help me with my exercise and are keen for me to improve. They provide care and enablement.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Evelyn D (Client) published on 8 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been using Hand to Hand Care for over two years now and cannot fault their service. They are always professional, friendly and helpful. Always available to lend extra help and advice when required; would highly recommend!

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 8.5 (8.500)

Overview of Review Score

The Review Score of 8.5 (8.500) out of 10 for Hand To Hand Care Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 2 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.5 out of 5 from 2 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 5.000 for Hand To Hand Care Ltd is calculated as follows: ( (12 Excellents x 5) ) ÷ 12 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Hand To Hand Care Ltd is based on 2 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 = 3.5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 14 Nov 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (0)

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Meet the Team (0)

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Frequently Asked Questions about Hand To Hand Care Ltd

What Type of Services does Hand To Hand Care Ltd offer?

Hand To Hand Care Ltd offers Home Care.

How many Carers does Hand To Hand Care Ltd employ?

Hand To Hand Care Ltd employs 50 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Hand To Hand Care Ltd to verify any information. View our terms and conditions. Hand To Hand Care Ltd has a Basic Service – more info.