Healing Hands Care

1st Floor, Front Office, 50 Austhorpe Road, Leeds LS15 8DX
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9.4 7 Reviews
  • Healing Hands Care, Leeds
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Care Provided by Healing Hands Care

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Healing Hands Care Limited
  • Person in charge
  • Bogani Ncube (Manager)

Funding & Fees Guide for Healing Hands Care

  • Prices

  • £18.00 per hour
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Healing Hands Care Reviews (7)

9.4

Healing Hands Care has a Review Score of 9.4 (9.418) out of 10, based on 6 reviews in the last 2 years. Over all time Healing Hands Care has 7 reviews.

Overall Experience

  • 6
  • 1
  • 0
  • 0
  • 0

Date Published

7
1
3
6
1

Review from Karen R (Daughter of Client) published on 7 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers provided an excellent service for my mum, who had dementia, was bed-bound, nonverbal and deaf. Couldn't have wished for a better service. Mum lived along a country lane, and when it was snowing the girls even walked to care for her. Thank you.

Reply from Diane Laycock, registered manager at Healing Hands Care

Thank you so much, your kind words are appreciated. Kind regards.


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Value for Money

Review from K M (Client) published on 6 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This is the third provider I have been allocated, in the last 2 years. The previous care providers were only moderate at best, with many issues and service problems.
My care was changed after I contacted social services and expressed my dissatisfaction with the previous providers.
Thankfully, my
experience with Healing Hands has proven to be significantly superior than with the other providers. Although my care package is relatively small, involving just a single daily visit, the reduction in my stress level has been noted by those around me and I attribute this wholly to not having the stress of worrying about the issues associated with the previous 2 companies!

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Review from Mandy H (Daughter of Client) published on 23 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The Healing Hands team have worked with my mum for a little while now. The carers are very good with my mum, they are patient, friendly and take care of Mum’s needs and are approachable. My not living nearby is difficult for me, but it is good that I feel able to contact them and that they are able
to contact me with any concerns/questions about Mum.

Reply from Diane Laycock, registered manager at Healing Hands Care

Thank you for your kind review. We really appreciate your feedback. Kind regards.


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Review from P C (Daughter of Client) published on 5 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Have worked with me and Mum to their absolute best considering our personal circumstances, couldn't have hoped for kinder, more patient and more understanding ladies. We are very happy with the various ladies, and the amount of effort put into understanding and providing for Mum's needs while she has
such a complex and changeable disease, It's no easy job for anyone.

Reply from Diane Laycock, registered manager at Healing Hands Care

Thank you for your review, kind regards.


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Care / Support

Management

Treated with Dignity

Value for Money

Review from D B (Son of Client) published on 25 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Healing Hands Care care for my father who requires live in care due to multiple strokes. The staff cannot be more helpful and caring. The carers work one week on and one week off and both teams are simply wonderful.

Reply from Diane Laycock, Registered Manager at Healing Hands Care

Thank you for your feedback and review.
We really appreciate it.
Kind regards
Elizabeth


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Janet H (Daughter of Client) published on 11 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My dad receives personal care of a morning getting up, washed and ready for the day ahead. The carers are very nice, he’s hard of hearing and I think sometimes might struggle to hear what they are saying but they get on with it, his skin is very delicate, they have to handle him with care. I can hear
them laughing from the bathroom. So I feel that they give him the care that is needed. They are very nice to him and treat him with respect. I am very satisfied with the care he receives.

Reply from Diane Laycock, registered manager at Healing Hands Care

Thank you for your review of our service
Kind regards,
Elizabeth


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Melissa B (Daughter of Client) published on 10 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Healing Hands has taken on the care of my mother in her own home, something they are new too. They have done it because my mother was so happy with her carers and the service. It was a great act of kindness to take such a priority on and I am very grateful.

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Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 9.4 (9.418)

Overview of Review Score

The Review Score of 9.4 (9.418) out of 10 for Healing Hands Care is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 6 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.6 out of 5 from 6 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.818 for Healing Hands Care is calculated as follows: ( (27 Excellents x 5) + (6 Goods x 4) ) ÷ 33 Ratings = 4.818

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Healing Hands Care is based on 6 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 = 4.6

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 12 Nov 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (0)

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Frequently Asked Questions about Healing Hands Care

What Type of Services does Healing Hands Care offer?

Healing Hands Care offers Home Care.

How many Carers does Healing Hands Care employ?

Healing Hands Care employs 30 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Healing Hands Care to verify any information. View our terms and conditions. Healing Hands Care has a Basic Service – more info.