Sova Healthcare Harrogate

20 Bower Road, Ground Floor Office, Harrogate HG1 5BW
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9.8 21 Reviews
  • Sova Healthcare Harrogate, Harrogate
Sova Healthcare Harrogate provides private home care and specialist care services. They cover Harrogate, Knaresborough and the old English town of Ripon.

The friendly, skilled and experienced team has the ability to care for people with a wide range of needs. The care provided is tailored to each individual and can include domiciliary care, palliative care, night care, live-in care, companionship and more.

Carers create a deep understanding of the requirements and preferences of each individual to ensure they provide the best possible care and the type of care that is the most beneficial.

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Care Provided by Sova Healthcare Harrogate

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Dementia
  • Drug Dependence (past or present)
  • Learning Disability
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Sensory Impairment
  • Other Care Provided
  • Adult Home Care (18+)
  • Home Care for Children
  • Personal Care (on a contracted hours basis)

Good to Know

  • Owner
  • Huntleigh Medical Healthcare Ltd
  • Person in charge
  • Fozia Tabasum (Manager)

Funding & Fees Guide for Sova Healthcare Harrogate

  • Prices

  • £24.00 per hour

  • Minimum Fee. Please call to discuss further.

Sova Healthcare Harrogate Reviews (21)

Total of 21, showing 1-20
9.8

Sova Healthcare Harrogate has a Review Score of 9.8 (9.842) out of 10, based on 9 reviews in the last 2 years. Over all time Sova Healthcare Harrogate has 21 reviews.

Overall Experience

  • 19
  • 1
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Date Published

21
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12

Review from D R (Daughter of Client) published on 9 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Sova Healthcare Harrogate has looked after my dad for the past 2 years. They have been wonderful, Ddad is always treated with dignity and respect. He has mainly had the same carers so he could get to know them and they know his preferences. They have adopted the care as dad's condition has deteriorated.
I cannot recommend Sova enough.

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Review from Martyn B (Husband of Client) published on 27 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife and I have always found the two carers who visit us very kind caring and professional. We have built up a positive relationship with them and they feel like part of the family. They look after my wife under difficult circumstances as we are waiting to have the bathroom renovated and adapted
to meet my wife’s needs. Many thanks.

Reply from Fozia Tabasum, Director at Sova Healthcare Harrogate

Thank you very much for your positive feedback. Our aim is to ensure both of you are supported with the utmost respect and dignity. I will ensure your kind words are filtered back to the care staff who visit.


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Review from M P (Nephew of Client) published on 27 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Uncle has received care from Sova for over 2 years now and I have to say that the care is gold standard. From the office-based staff, when things need to be organised or changed, to the amazing carers that come every day; nothing is too much trouble for them. They've even sourced a television for
him when his broke.

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Review from Annie P (Sister of Client) published on 23 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Care staff are punctual, diligent and have a great rapport with my brother. Good communication between staff and me after every night shift. Excellent timely response from management when I need to have extra carer input for me to have a break.

Reply from Fozia Tabasum, Director at Sova Healthcare Harrogate

Thank you very much for the excellent feedback, as a caring organisation we pride ourselves in going above and beyond to ensure the people we support are cared for and are able to rely on the SOVA team. Thank you.


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Review from Sharon T (Friend of Client) published on 23 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Over all everyone is lovely.
My friend has had concerns regarding her tablets. Some times they have been dropped and on one occasion been forgotten.
I think sometimes things are done i.e throwing things away that she doesn’t want throwing. I appreciate this may be for her benefit but a different approach
maybe more beneficial. I think the issue is with a clash of personality with one member of staff. She needs to feel she has control of her decisions even if they are insignificant to the staff.

Reply from Fozia Tabasum, Director at Sova Healthcare Harrogate

Thank you very much for your feedback, we try our very best to ensure the quality of care is maintained and relationships are continued in a caring manner. It is very difficult at times when health conditions deteriorate however we at SOVA will go above and beyond to help the people we support. Thank you.


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Review from Pamela H (Client) published on 19 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent, friendly, efficient and helpful staff. They looked after me very well and nothing was too much trouble.

Reply from Fozia Tabasum, Director at Sova Healthcare Harrogate

Thank you very much for the feedback. The care team and management are dedicated to building a quality-based service and value your positive review, and it is a delight to continue to care for you. Regards, Director.


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Review from S B (Daughter of Client) published on 23 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Thank you to the entire team looking after Mum. You have transformed my mum's life for the better and have given me nothing but assurance since we moved to you. Kind and caring staff who go above and beyond for Mum. The manager has been amazing with going through the finer details, ensuring I have access
to the app, so I can check if Mum is ok.

Reply from Fozia Tabasum, Director at Sova Healthcare Harrogate

Thank you for your positive feedback; the care team will be pleased with the feedback, and we endeavour to continue providing high-level service.


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Review from J F (Daughter of Client) published on 28 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been using Sova Healthcare Harrogate since June 2022. The carers are a lovely, friendly, supportive and understanding team who come in to look after Mum, but also check Dad is doing ok too. They provide personal care for Mum and also do various jobs around the home when needed. Each visit ends
with a cup of tea from my parents and a quick chat to check all is well. I would recommend them.

Reply from Fozia Tabasum, Director at Sova Healthcare Harrogate

Thank you very much for the feedback. The care team and management are dedicated to building a quality-based service and value your positive review.
Regards.


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Review from Margaret M (Daughter of Client) published on 20 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been supported over the last 18 months by a lovely team. Her mental and personal care has been kept on track by the compassion and support she has received. The friendly carers find time, whilst dealing with her personal care to chat, and even a little sing song with her is much appreciated
by Mum.

Reply from Fozia Tabasum, Director at Sova Healthcare Harrogate

Thank you, Margaret, for your review. The team at Sova Healthcare are delighted to know that your mum has received 5-star service from each care staff. Thank you again from the entire staff team and management. Regards.


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Review from William H (Client) published on 10 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very satisfied.

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Review from Hilary J (Wife of Client) published on 4 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband is very happy to have two male carers. They are professional and caring. I appreciate them following my own surgery.

Reply from Fozia Tabasum, Director at Sova Healthcare Harrogate

Thank you for your positive feedback, and we endeavour to continue providing high-level service.


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Review from P L (Client) assisted by family/friend published on 25 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care I receive is extremely supportive and help me with daily life. I would not be able to get to appointments without their help. The team really go the extra mile to find additional time for my appointments. The continuity of care for my outings is appreciated.

Reply from Fozia Tabasum, Director at Sova Healthcare Harrogate

Thank you for your positive feedback. The care staff really enjoy working with you. Look forward to the continued care.


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Review from Susan F (Cousin of Client) published on 14 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Sova care has been looking after members of my family for 9-months now. I can not recommend them highly enough. They looked after my relation all through his illness, and he got his wish to pass away at home with dignity and respect. Living over two hundred miles away and not being able to get up, all
the time due to Covid, knowing the Sove care team were looking after him and his wife, took a lot of the stress out of it for myself and the rest of the family. After he died, the team have carried on looking after his wife; the carers are just that, caring, reliable and helpful in every way, nothing is to much trouble. My cousin looks forward to seeing them every day.

Reply from Fozia Tabasum, Director at Sova Healthcare Harrogate

Thank you Susan for your review of our service and most importantly about the care we have delivered. We endeavor to continue a high level of service for your loved one. Best wishes Fozia


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Review from Anthony H (Client) published on 2 September 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been supported by Sova Healthcare since 2019. The staff are caring and go above and beyond. I enjoy my chats with them; the staff help with everything I need. The manager is caring and has helped with getting me sorted in my flat. The carers are kind and generous. I look forward to seeing them
and being able to live at home with their support. I highly recommend them.

Reply from Fozia Tabasum, Director at Sova Healthcare Harrogate

Thank you very much for your kind words. It has been a pleasure looking after you for the past few years. We look forward to continuing with the quality service we provide.


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Review from D P (Client) published on 2 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Good service.

Reply from Fozia Tabasum, Director at Sova Healthcare Harrogate

Thank you, Doris, for your positive feedback; we will endeavour to continue to provide excellent care.


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Review from J C (Client) published on 2 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I've been using Sova Healthcare Harrogate for about a year three times daily. I've had a number of carers over that time. All have provided a service that has left me comfortable. I have no complaints whatsoever.

Reply from Fozia Tabasum, Director at Sova Healthcare Harrogate

Thank you very much for your positive feedback. We endeavour to continue to provide excellent care in the future too.


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Review from M H (Wife of Client) published on 20 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleased with the care provided by Sova Healthcare Harrogate. Caring, efficient, cheerful and supportive.

Reply from Fozia Tabasum, Director at Sova Healthcare Harrogate

Thank you for your review on our excellent care and support.


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Review from Julie S (Daughter of Client) published on 2 August 2021
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

I have to say I definitely would not recommend and have had to report a few issues to CQC.
Sova Healthcare will not be going back to care for my father.

Reply from Fozia Tabasum, Director at Sova Healthcare Harrogate

I was saddened to read your recent review, which totally contradicts your continuous feedback over the past few years caring for your father.


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Review from John B (Son of Client) published on 22 December 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers come in to look after my dad who’s on palliative care but they made sure my mum was ok even though they didn’t have to.
Lovely, friendly, caring staff that are happy to do what they can to make my dad's life that little bit easier. We are reassured that my dad is in good hands and is being
well looked after by the regular carers that visit multiple times a day. Couldn’t ask for any better service.

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Review from Wesley W (Client) published on 12 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am extremely happy with the care that I receive. They are so nice and very supportive, in all tasks they go above and beyond. I feel at ease when they are in my home which, in the beginning, was a concern for me as I am quite a shy person however I feel as though I have known the carers that come
for years. I would very genuinely recommend them to anyone who is in need of home care.

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Current Review Score: 9.8 (9.842)

Overview of Review Score

The Review Score of 9.8 (9.842) out of 10 for Sova Healthcare Harrogate is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 9 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 9 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.942 for Sova Healthcare Harrogate is calculated as follows: ( (49 Excellents x 5) + (3 Goods x 4) ) ÷ 52 Ratings = 4.942

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Sova Healthcare Harrogate is based on 9 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 = 4.9

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 20 Nov 2019

Overall
Good

  • Caring

    Outstanding

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Meet the Team (1)

Tracy

Tracy Dale

Job Title: Care Manager

Joined: 2020

Hi, I'm Tracy, and I've been working alongside the Registered Manager, Fozia for just under 3 years. I manage the day-to-day running of the office and support our care team by being hands-on when needed.

I've been extremely lucky to have worked in the care industry for over 20 years in Harrogate. No day is the same, which is part of the 'excitement' that each day brings. I am currently working towards my Registered Manager's Qualification.


In my spare time, I love spending time looking after my grandchildren. I love to cook and share my creations with my family and colleagues at work. People would describe me as an approachable manager, with a kind and caring outlook.


I love to travel, especially to the Canary Islands, and I enjoy my long walks with my dog.


Frequently Asked Questions about Sova Healthcare Harrogate

What Type of Services does Sova Healthcare Harrogate offer?

Sova Healthcare Harrogate offers Home Care.

How many Carers does Sova Healthcare Harrogate employ?

Sova Healthcare Harrogate employs 20 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Sova Healthcare Harrogate to verify any information. View our terms and conditions. Sova Healthcare Harrogate has a Platinum Service – more info.