Trust In Care

Reply from daljit bains, Manager at Trust In Care

Thank you for sharing your concerns. We value your feedback, it helps us improve our services. We understand the importance of promoting independence for service users, especially younger individuals, and apologise if decisions were made without proper consultation. We review our processes to ensure better focus on their preferences and needs. Regarding care time we regret any instances where it wasn't fully used, and we reinforce adherence to allocated time. Concerning property damage, we take it seriously and will ensure staff are trained to handle property carefully. We also reviewed the key safe incident, which involved other professionals. We apologise if you felt management was unresponsive. We provide further training to improve communication. We also aim for prompt responses to messages and have additional communication methods like WhatsApp. We appreciate your kind words about our carers and are committed to continuous improvement. Please reach out with any further concerns.

Reply from Daljit Bains, Manager at Trust In Care

Thank you so much for sharing such kind words about our team! We're thrilled to hear that your dad is receiving the care and attention he deserves. Our carers are truly dedicated to making a positive impact not just on the lives of those they care for, but also on their families. Your recognition of their commitment, experience, and willingness to go the extra mile means the world to us. We're here to support you and your dad every step of the way, and we're grateful for your recommendation of Trust in Care.

Reply from Daljit Bains, Manager at Trust In Care

Thank you so much for your kind words and for taking the time to express your gratitude towards our care team. We are truly touched by your appreciation. Our carers are dedicated professionals who take great pride in their work, and it means the world to them to know that their efforts have made a positive impact on your family. On behalf of the entire team, I would like to say how much your recognition means to us. It is our privilege to assist and provide care, and we are honoured to have had the opportunity to support your family during these past few weeks. Thank you once again for your kind words and for publicly acknowledging the hard work and dedication of our carers. Daljit Kaur Bains Registered Manager

Reply from daljit bains, Manager at Trust In Care

Thank you so much for your touching message. We are deeply grateful for your kind words and are proud to know that our team's care and compassion made a positive impact during your mum's final weeks. We will certainly share your appreciation with the team.

Reply from daljit bains, Manager at Trust In Care

Thank you so much for your kind words. We are delighted to hear that our customer service and quality of care have consistently exceeded your expectations. Your appreciation for our professionalism means a lot to us.

Reply from daljit bains, Manager at Trust In Care

We are deeply sorry you feel this way and you feel you have had a negative experience of our service. We have spoken with you regarding concerns about your mother’s care and took the appropriate measures to investigate your concerns, including sending management out to observe the carers at your mother’s property to ensure they are providing the quality care we expect of our care assistants. The records that our staff write following visits with your mother conflict with your experience, and we have since tried to contact you on multiple occasions to discuss matters further. At Trust In Care, we strive to provide an outstanding quality of care and improve our service user's experience wherever possible, and we are very sorry that you feel the experience did not meet your expectations.
We are happy to discuss things further with you if you wish.