Helping Hands Home Care (Fakenham)

Unit 12, Millers Walk, Fakenham NR21 9AP
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8.3 2 Reviews
  • Helping Hands Home Care (Fakenham), Fakenham
Helping Hands provides bespoke live-in care and home care services for people in North Norfolk.

The branch is passionate about one-to-one support and each carer strives to provide only the best support, whether that is providing personal care to help with mobility or to be a companion.

Whatever the need, Helping Hands Home Care provides individually tailored support that is completely unique to each individual and their requirements.

This could be following a spell in hospital or if a loved one is living with dementia and they would benefit from regular support as their condition progresses.

Helping Hands have over 30 years’ experience providing dedicated home care to over 40,000 families across the UK. Offering a fully managed service that is regulated by the Care Quality Commission (CQC), you can rest assured that your care is safe, efficient and reliable.

The North Norfolk branch is based in Fakenham and supports people living in Cromer, Dereham, Great Messingham, Heacham, Snettisham, North Walsham, Mundesley, Holt, Burnham Market and the surrounding areas.

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Care Provided by Helping Hands Home Care (Fakenham)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Dementia
  • Learning Disability
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Sensory Impairment
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Live in Carer
  • Personal Care (on a contracted hours basis)

Good to Know

  • Person in charge
  • Sharon Plane (Branch Care Manager)

Funding & Fees Guide for Helping Hands Home Care (Fakenham)

  • Prices

  • Domiciliary Care From £35.50 per hour.

  • We charge half hour, 3/4 hour and hourly rates, plus a flat travel charge of £4.50 per visit. We also provide waking and sleeping night services. Full costings can be provided.

Helping Hands Home Care (Fakenham) Reviews (2)

8.3

Helping Hands Home Care (Fakenham) has a Review Score of 8.3 (8.250) out of 10, based on 2 reviews in the last 2 years. Over all time Helping Hands Home Care (Fakenham) has 2 reviews.

Overall Experience

  • 2
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Date Published

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Review from B B (Client) published on 10 April 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This was the first time I have had to have help and all your staff have made it an easy and very friendly experience. They are always on time and do all they can to make their visits a good time with all their help, I enjoy their company, especially as they are often my only visitors in a day.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Cindy M (Daughter of Client) published on 25 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From start to finish excellent service, I needed care for mum while I took a trip away, before I went she had a fall, the care I had arranged for overnight care wasn't enough so it was arranged at a days notice for 3 ladies 1 each day to sit with with Mum, she had a lovely time with them all. They were
fantastic, kind, caring and treated mum with utmost respect. Couldn't of asked for more, I could relax away.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 8.3 (8.250)

Overview of Review Score

The Review Score of 8.3 (8.250) out of 10 for Helping Hands Home Care (Fakenham) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 2 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.5 out of 5 from 2 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.750 for Helping Hands Home Care (Fakenham) is calculated as follows: ( (9 Excellents x 5) + (3 Goods x 4) ) ÷ 12 Ratings = 4.75

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Helping Hands Home Care (Fakenham) is based on 2 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 = 3.5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 12 Mar 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Frequently Asked Questions about Helping Hands Home Care (Fakenham)

What Type of Services does Helping Hands Home Care (Fakenham) offer?

Helping Hands Home Care (Fakenham) offers Home Care.

How many Carers does Helping Hands Home Care (Fakenham) employ?

Helping Hands Home Care (Fakenham) employs 50 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Helping Hands Home Care (Fakenham) to verify any information. View our terms and conditions. Helping Hands Home Care (Fakenham) has a Platinum Service – more info.