Premier Community - Erewash

148 Bath Street, Ilkeston DE7 8FF
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9.6 47 Reviews
  • Premier Community - Erewash, Ilkeston
Premier Community Erewash is a family run business that has built its reputation by delivering the highest quality of care for over twenty five years.

They support people with many different needs, all with the aim to provide each and every client with the support they need to enjoy a fulfilling life and maintain as much independence as possible.

They complete a detailed digital care plan that gives access to everyone involved in the client's service. It's built around the client's individual circumstances.

Their team are dedicated to making a difference in people’s lives in the community, delivering quality care with the utmost respect and dignity. They also provide specialist personal care where needed including Alzheimer’s, dementia, respite care and support.

All Premier Community customers receive 5% off mobility aids and products in store.

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Care Provided by Premier Community - Erewash

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Drug Dependence (past or present)
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Nikita Sargent (Registered Manager)

Funding & Fees Guide for Premier Community - Erewash

  • Prices

  • We currently offer one of 3 base rates for private care users:


    0-30 minute visits - From £16.73 (per visit)
    1-45 minute visits - From £23.11 (per visit)
    45 - 60+ minute visits - From £29.49 (per visit)


    For additional flexibility, and around the clock care we also offer:
    Unsocial Rates (Sat, Sun and Bank Hols) - these days are charged at the following rates:


    0-30 minute visits - From £17.73 (per visit)
    1-45 minute visits - From £24.11 (per visit)
    45 - 60+ minute visits - From £30.49 (per visit)


    Waking Nights (9 hours - 10 pm to 7 am)- £274.41

  • We offer a package of assistive technology that enhances our home care services. This package collects data on behaviours and habits by utilising insights from a lifeline and other smart technologies. For complete details and the most current pricing, please visit our website.

Premier Community - Erewash Reviews (47)

Total of 47, showing 1-20
9.6

Premier Community - Erewash has a Review Score of 9.6 (9.592) out of 10, based on 8 reviews in the last 2 years. Over all time Premier Community - Erewash has 47 reviews.

Overall Experience

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  • 12
  • 5
  • 4
  • 0

Date Published

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Review from C C (Daughter of Client) published on 13 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum will be 102 in April it was difficult for me to trust anyone to help look after her. Premier as made the trust easy. From making inquirys over the phone across the board but most of all the carers, the ladies are amazing nothing is too much trouble and my mum loves them all.

Reply from Tim Isterling, Communications Manager at Premier Community - Erewash

Happy birthday in April! We'll pass on your compliment to our team and ensure to thank them.


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Review from P S (Son of Client) published on 7 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our carers are polite and professional all ways willing to go that extra mile when we contact our senior about any issues she always comes out and what ever the problem is she sorts it out excellent value for money and a excellent team. Thank you for your hard work. From our family.

Reply from Tim Isterling, Communications Manager at Premier Community - Erewash

Thank you for this review, its means a lot to our team. We'll be sure to pass your review over to your care team. Kind regards!


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Review from J S (Daughter of Client) published on 3 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been receiving care from Premier Community for a couple of years now since she was diagnosed with Alzheimers. My mum loves each and every carer that attends and I feel reassured that my mum is happy and receiving suitable care for her needs.
To top it off, at the end of last year, my dad
was also diagnosed with Alzheimers. My dad isn't requiring care currently but all the carers check in on him too to make sure he is okay too and always report back if they have any concerns.
If there is anything I need to ask, I can always count on the manager to pick anything up. I can't fault the staff here and can't thank them enough.

Reply from Tim Isterling, Communications Manager at Premier Community - Erewash

Thank you so much for your glowing review. We'll be sure to pass this on to the care team.


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Review from David F (Son of Client) published on 14 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad has both personal care and cleaning support, and for both services I must say the standards are extremely high in all respects. There are very few issues and none to mention with most carers going above and beyond. I would like to commend a few members of staff who are so good with Dad; and two
more staff members who are not only caring and sympathetic to his needs but are seen by Dad as good friends who take the time to do their utmost for him, even if on occasions he does not appear to be appreciative of it.
In respect of the management, I want the best for Dad and sometimes request changes to his care, his medication, the visit regime, timings of visits etc. but nothing is too difficult or too much for the team especially the manager who should be commended for her help and assistance to me since we switched to Premier so time ago.

Reply from Tim Isterling, Communications Manager at Premier Community - Erewash

Thank you for your kind words! We'll pass your commendation on to our care team and thank them for the fantastic care they've provided.


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Review from Amy B (Granddaughter of Client) published on 18 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our gran/mum is looked after very well from all the carers. Gran has said to the family that she is looked after and all the girls are very nice.
Any issues raised, we have spoken to the manager and they have dealt with the matter quickly.

Reply from Tim Isterling, Communications Manager at Premier Community - Erewash

Thank you so much for your kind words. We'll pass this review on to your care team. Thank them on your behalf!


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Review from Geoffrey F (Client) published on 2 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

On the whole, my experience has been very good - my only reservation regards timing, in particular, my evening visit which is often between 8:00 and 8:30, earlier than I would like.

Reply from Rebecca Hale, Quality Assurance Manager at Premier Community - Erewash

Thank you for your kind review. We will get the team to take a look at your times.


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Review from Susan S (Wife of Client) published on 2 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been happy with the care my husband has received, friendly and helpful carers and would like to keep to the same people. I think you can have a better experience and relate to regular carers.

Reply from Tim Isterling, Communications Manager at Premier Community - Erewash

Thank you for your feedback; we'll pass this on to the Care Teams! Take care.


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Review from D B (Client) published on 31 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Since having carers, they have always been professional and they show their respect for my wishes. They always leave my home neat and tidy as I would leave it myself if I could. My regular carers for above and beyond to make sure I am happy.

Reply from Tim Isterling, Communications Manager at Premier Community - Erewash

Thank you for your kind words about the service you receive. We'll pass this onto your care team!


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Review from P R (Client) published on 11 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are really excellent! They treat me with respect and let me do things independently and assist me when needed. Great service and great staff.

Reply from Kara Norman, Business Quality Systems Manager at Premier Community - Erewash

Thankyou for such a wonderful review, this is greatly appreciated and all feedback will be passed on to the team.


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Review from R H (Client) published on 18 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have found this service very good. The carers are very friendly and helpful.

Reply from Kara Norman, Business Quality Systems Manager at Premier Community - Erewash

Thank you so much for your lovely review, this will all be passed on to the care team.


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Review from P M (Client) published on 24 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Overall the care package that Premier Community provide is excellent and I would highly recommend them. They have a caring nature, always smile add give a helping hand.

Reply from Kara Norman, Business Quality Systems Manager at Premier Community - Erewash

Thank you for a lovely review and your kind words. All will be passed on to the care team.


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Review from Darren R (Client) published on 19 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My carers are always polite and pleasant. It's the first time I have had carers so I have no other service to compare them to but they always treat me with respect and are very thoughtful to my needs. They always treat me with kindness, goodwill and are very professional in what they do. I sincerely
appreciate the service that my carers provide for me, they are not just my carers but I regard them as my friends. Very well done and very kind regards to my carers, and for Premier Community for proving me with your lovely service.

Reply from Kara Norman, Business Quality Systems Manager at Premier Community - Erewash

Thank you so much for a wonderful review, all thanks will be passed on to your care team and we will continue to provide a brilliant service.


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Review from Jane T (Godson of Client) published on 6 December 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Highly impressed by the responsivity of the management of Premier Community. We have a fiercely independent 97-year-old Godmother who is quite challenging, in that she is finding it difficult to accept that she needs support, and no longer has the ability to give reliable answers to relatively straightforward
questions. The manager has been superb and doesn't just listen to information about our Godmother and her current needs, but inputs those suggestions immediately so that the various carers can feel more confident that they can be effective. Also a valuable resource for answers about practical things, such as sweets which can assist elderly people who are at risk of becoming dehydrated. Very reassuring. Please thank the carers for all their hard work.

Reply from Kara Norman, Business Quality Systems Manager at Premier Community - Erewash

Thank you for a wonderful review, we are extremely grateful you are happy with the service provided and the support you are receiving from the management team. All thanks will be passed on.


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Review from Alison T (Daughter-in-law of Client) published on 28 July 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been very impressed by the care package which has been provided. The services they offer were far more than we originally expected and the care given has changed as Dad regained strength and his ability to self-care. It has been so reassuring to know that someone was calling in regularly through
the day to ensure that he was safe and well and to provide him with food and drinks whilst he was unable to get these for himself. Originally they had to shower and dress him as well as prepare meals and prompt him to take his medication and do his physio exercises. As he regains the use of his broken arm they have been prepared to simply ensure that he has been able to manage these things himself. At times they must have wondered why they needed to call but simply having someone there to ask if he's ok and make him a hot drink is reassurance to us and so valuable to the family. The package of care has been free of charge to date but as a family, we would be more than happy to pay.

Reply from Kara Norman, Business Quality Systems Manager at Premier Community - Erewash

Thank you for a wonderful review, we are extremely grateful you are happy with the service provided.


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Review from K H (Client) published on 1 July 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been very happy with all carers. They have been helpful and caring.
I have no complaints.
I have had many different carers each efficient nothing was missed and nothing was too much trouble. I would book this company again.

Reply from Kara Norman, Business Quality Systems Manager at Premier Community - Erewash

Thank you so much for such a wonderful review, we are very happy you have had a fantastic experience with Premier Community.


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Review from Amanda M (Daughter of Client) published on 20 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My father has been cared for by the Premier care team over the last two and a half years with increasing amounts of care being needed as he has become increasingly frail. He has always been treated with immense respect and dignity and always looked forward to the visits from his carers, particularly
over the last year with the covid situation. They became his friends and did everything that was required and more.

Reply from Kara Norman, Business Quality Systems Manager at Premier Community - Erewash

Thank you for a lovely review, all thanks will be passed on to the care team.


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Review from Barbara F (Client) published on 9 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very satisfied. Carers are always helpful and very friendly.

Reply from Kara Norman, Business Quality Systems Manager at Premier Community - Erewash

Thank you for a lovely review; this will be passed on to the care team. We are pleased you are happy with the service you are receiving.


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Review from Beryl M (Client) published on 17 February 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

So far so good. I have found the care to be excellent. The staff are most willing to help.

Reply from Kara Norman, Business Quality Systems Manager at Premier Community - Erewash

Thank you for a lovely review, all compliments will be passed on to the care team, we hope to provide you with continuous excellent service.


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Review from G H (Wife of Client) published on 1 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Carers are all very pleasant and helpful. They treat my husband with dignity and care. My husband enjoys meeting and getting to know the carers, particularly during lockdown. Continuity of care is an issue at the moment and a bit of a worry due to Covid 19.

Reply from Kara Norman, Business Quality Systems Manager at Premier Community - Erewash

Thank you for your review, I am pleased to hear you are happy with the service provided and it is heartwarming to hear your husband is treated with dignity and care. Apologies regarding the continuity, this will be passed on to the management and I will request they give you a call to discuss further.


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Review from A S (Client) published on 6 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All carers were considerate, kind and professional. I particularly appreciated the punctual arrival of my final carer as I had a subsequent appointment to keep.

Reply from Kara Norman, Business Quality Systems Manager at Premier Community - Erewash

Thank you for a lovely review and all the best for the future, we are glad you are happy with the service you received whilst with Premier Care.


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Current Review Score: 9.6 (9.592)

Overview of Review Score

The Review Score of 9.6 (9.592) out of 10 for Premier Community - Erewash is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 8 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.8 out of 5 from 8 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.792 for Premier Community - Erewash is calculated as follows: ( (38 Excellents x 5) + (10 Goods x 4) ) ÷ 48 Ratings = 4.792

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Premier Community - Erewash is based on 8 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 = 4.8

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 19 Jul 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (3)

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Meet the Team (1)

Nikita

Nikita Sargeant

Job Title: Registered Manager

Joined: 2019

Nikita joined our team as a valued Long Eaton Care Team member. After establishing herself as a deeply caring person with Premier Community Values, Nikita applied and pushed herself through our progression schemes and is now a Registered Manager for Erewash.


Frequently Asked Questions about Premier Community - Erewash

What Type of Services does Premier Community - Erewash offer?

Premier Community - Erewash offers Home Care.

How many Carers does Premier Community - Erewash employ?

Premier Community - Erewash employs 85 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Premier Community - Erewash to verify any information. View our terms and conditions. Premier Community - Erewash has a Platinum Service – more info.