Premier Community - Erewash

148 Bath Street, Ilkeston DE7 8FF
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9.6 47 Reviews
  • Premier Community - Erewash, Ilkeston
Premier Community Erewash is a family run business that has built its reputation by delivering the highest quality of care for over twenty five years.

They support people with many different needs, all with the aim to provide each and every client with the support they need to enjoy a fulfilling life and maintain as much independence as possible.

They complete a detailed digital care plan that gives access to everyone involved in the client's service. It's built around the client's individual circumstances.

Their team are dedicated to making a difference in people’s lives in the community, delivering quality care with the utmost respect and dignity. They also provide specialist personal care where needed including Alzheimer’s, dementia, respite care and support.

All Premier Community customers receive 5% off mobility aids and products in store.

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Care Provided by Premier Community - Erewash

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Drug Dependence (past or present)
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Nikita Sargent (Registered Manager)

Funding & Fees Guide for Premier Community - Erewash

  • Prices

  • We currently offer one of 3 base rates for private care users:


    0-30 minute visits - From £16.73 (per visit)
    1-45 minute visits - From £23.11 (per visit)
    45 - 60+ minute visits - From £29.49 (per visit)


    For additional flexibility, and around the clock care we also offer:
    Unsocial Rates (Sat, Sun and Bank Hols) - these days are charged at the following rates:


    0-30 minute visits - From £17.73 (per visit)
    1-45 minute visits - From £24.11 (per visit)
    45 - 60+ minute visits - From £30.49 (per visit)


    Waking Nights (9 hours - 10 pm to 7 am)- £274.41

  • We offer a package of assistive technology that enhances our home care services. This package collects data on behaviours and habits by utilising insights from a lifeline and other smart technologies. For complete details and the most current pricing, please visit our website.

Premier Community - Erewash Reviews (47)

Total of 47, showing 21-40
9.6

Premier Community - Erewash has a Review Score of 9.6 (9.592) out of 10, based on 8 reviews in the last 2 years. Over all time Premier Community - Erewash has 47 reviews.

Overall Experience

  • 26
  • 12
  • 5
  • 4
  • 0

Date Published

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Review from F M (Client) published on 24 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The care workers are very helpful and good.

Reply from Kara Norman, Business Quality Systems Manager at Premier Community - Erewash

We are very grateful for your review and happy that you are pleased with the service you are receiving.


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Review from Katherine B (Daughter of Client) published on 17 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been having three visits a day from Premier Care for the past year. He has found the carers, without exception, to be caring, willing, capable and professional. They are happy to do whatever is needed and carry out their duties with a smile. I would be happy to recommend them to anyone
looking for care for a family member.

Reply from Kara Norman, Business Quality Systems Manager at Premier Community - Erewash

Thank you for taking the time to do a review, we appreciate your lovely words and we are glad you are happy with the service your father is receiving. All thanks will be forwarded to the care team.


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Review from Rebecca W (Daughter of Client) published on 17 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The care team have been extremely good, we have had previous care teams and I can’t express how bad they were. When a member of staff contacted me and offered me a care package she delivered what she said. The carers are very professional turn up or contact me to warn me they will be late which is a
major help to me, her daughter, knowing my mum is cared for. My mum finds the carers very friendly, helpful and a pleasure to see. Thank you to Premier Care.

Reply from Kara Norman, Business Quality Systems Manager at Premier Community - Erewash

Thank you for taking the time to do a review, we appreciate this and we are extremely grateful for all your lovely words for Premier Care and the service we are providing. All thanks will be forwarded to the care team.


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Review from R S (Son of Client) published on 15 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My widowed mother is 90 years old and suffers from vascular dementia and continuing problems caused from previous fractures. Despite the varying 'mood swings' and difficulties in providing assistance to my mother, especially associated with a poor appetite, I have witnessed just how SUPERBLY all the
Premier Care staff display a kind and caring attitude/aptitude along with empathy, not only in assisting my mother but in supporting me, a 71-year-old son (and a 'trying carer') recovering from a heart attack.
I think the contacted office staff at Mansfield for their due diligence and their continuing assistance since October 2019.
Premier Care deserves to be given worthy recognition and I again thank EVERY care/nursing individual who has assisted my mum and myself to date!
In a world where criticism is often voiced, it is good to reflect on the OUTSTANDING operation in these difficult times from all associated with Premier Care!

Reply from Kara Norman, Business Quality Systems Manager at Premier Community - Erewash

Thank you so much for such a wonderful review. We appreciate you taking your time to do this for us. All thanks will be passed on to the registered manager to inform the care team. Again, thank you.


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Review from Beverley H (Daughter of Client) published on 24 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Thanks to the wonderful care and support from all the staff at premier care my mum who has Alzheimer's is managing to live independently in her own home. Knowing that my mum is being treated with uttermost respect, dignity, kindness and empathy is very reassuring to myself and my sisters. The staff
are friendly and considerate and make mum feel very relaxed and happy. The management team are also excellent too very helpful and supportive. Thank you, everyone, at Premier Care you are wonderful.

Reply from Kara Norman, Business Quality Systems Manager at Premier Community - Erewash

Thank you so much for such a wonderful review; we are glad you are happy with all the care your mum is receiving. All thanks will be passed on to the care team.


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Review from Tim H (Son of Client) published on 14 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our previous care team surrendered their support for mum, we got Premier Care, and I could not believe the difference in standard from one team to another. The girls that have supported Mum have been outstanding and could not believe the difference in standard. Nothing is too much trouble, and they
are so good with Mum, and that is the most important thing. First-class service, personal care with a smile and laugh; thank you.

Reply from Kara Norman, Business Quality Systems Manager at Premier Community - Erewash

Thank you so much for taking the time to give us such a lovely review; we are so glad you and your Mum are happy with our service and the standard of care being received. All thanks will be forwarded on to the Care Team.


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Review from A B (Client) assisted by family/friend published on 1 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very satisfactory and thorough.

Reply from Naomi Bell at Premier Community - Erewash

Thank you for taking the time to leave us a review and the kind words.


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Review from J D (Daughter of Client) published on 25 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall care is good. Some more experienced staff is excellent. Poorer care, deskilling my Mum regarding using toilet noticeable, rather change pad than put on loo. Sister noticed a couple of times staff not washed hands after a bathroom visit. This was pointed out. Visit times can vary according to
staff availability. Extra jobs done poorly like mixed washing, clothes, poor washing pots. Overall though, with good staff, Mum happy and we know she gets proper meals in a day. Would like to see review of care instructions more often.

Reply from Naomi Bell, Marketing Manager at Premier Community - Erewash

Thank you for taking the time to leave us a review and your feedback. I will pass this along to the relevant person and it will be investigated further. We take all concerns seriously and are always striving to improve our Service User's experience.


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Review from E F (Wife of Client) published on 25 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The front line brilliant, couldn't wish for better. Office not good on call, keep swapping times and carers. Continually ask for the rota. Not yet received one since started with the company last year. They don't listen, fed up with getting 6.45 calls, especially on weekends when we could do with a
lie in. Have asked for later calls on those days. Not happened.

Reply from Naomi Bell, Marketing Manager at Premier Community - Erewash

Thank you for taking the time to leave us a review and your feedback. I will pass your concerns along to the relevant person and they will be investigated further. We take all issues seriously and are always striving to improve our Service User's experience.


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Review from M H (Client) assisted by family/friend published on 24 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 2.0 out of 5

Regular carers are brilliant generally. Turnover of staff is far too frequent. Complaints and requests are not always adhered to. Dignity is everything so when you get lots of different staff coming to do personal care, it is undignified. Some staff read notes and give 100%. Others are clock watching
and do as little as possible. The attitude of some carers is not very caring. Rush, Rush, Rush, playing catch up as overstretched.

Reply from Naomi Bell, Marketing Manager at Premier Community - Erewash

Thank you for your feedback and taking the time to leave us a review, I will pass your concerns on to the relevant person and will be investigated further. We take all complaints seriously and are always striving to improve our Service User's experience.


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Review from Peter W (Father of Client) published on 23 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 2.0 out of 5

My son has been "blue lined" but carers repeatedly turn up early, but mostly late. Complaints have been made and it is OK for a short while, then they are regularly late again and again. This is very poor service and must be sorted out. Now I am logging times for a complaint letter to be sent to the
care service who provide part funding.

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Review from J C (Husband of Client) published on 20 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The individual carers are very good but unfortunately, they can be very late at times.

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Review from A C (Client) published on 18 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

I am disappointed at the moment because I keep getting new ladies coming and my rota has far too many blank spaces. I would like my old team back as they know me better and have phoned for a doctor when I have need of one.
I have phoned the office but to no good.

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Review from N F (Client) published on 18 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 2.0 out of 5

My husband is 90 years old with Alzheimer's, which he has had for ten and a half years. So I expect his carers to know how to cope with him. Unfortunately, for some reason, we do not get regular carers so we get people who are inexperienced, which is not good enough.
I have complained but this falls
on deaf ears, nobody wants to know. I am not well myself so this is also causing me a lot of stress to the point where I have to put him in respite.
We need regular carers who are experienced in dealing with my husband, not some flipper machivets.

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Review from Dawn B (Daughter of Client) published on 17 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been using your company since March 2019. One visit in a morning. Breakfast time care. Timing of visits terrible. Some mornings Mum was eating breakfast as lunchtime was nearly upon us! So late. More 'Brunch' time than breakfast. Some carers lack 'basic' commonsense. Things that are so
obvious! Until I had a good chat with the manager service was not great. Timing seems better since the chat. Let's hope it remains this way.

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Review from Muriel H (Client) published on 4 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have no complaints as I am treated very well by most of my carers.

Reply from Naomi Bell at Premier Community - Erewash

Thank you for taking the time to leave us a review.


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Review from C S (Client) published on 30 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 2.0 out of 5

If I have a constant carer then there is no problem but to keep changing carers is a real pain. Keep having to tell them what you need and have them stand around and watch you struggle is really not on.
To have a time-sensitive call and that is not happening.

Reply from Naomi Bell at Premier Community - Erewash

Thank you for taking the time to leave us a review. We appreciate all feedback and it will be passed along to the relevant people.


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Review from Brenda M (Wife of Client) published on 30 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Overall good service. Timekeeping not that good. Staff good overall.

Reply from Naomi Bell at Premier Community - Erewash

Thank you for taking the time to leave us a review.


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Review from A H (Client) published on 30 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

I am awaiting on urgent reviews to be arranged by the senior operations manager and my social worker. I do have some serious issues with some staff and procedures of which they are both aware of. However, I have my dream team of carers, who's work is excellent and the office has been made aware also.
I would recommend this team of carers of the month.

Reply from Naomi Bell at Premier Community - Erewash

Thank you for taking the time to leave us a review. I will pass your comments along to the relevant people.


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Review from J W (Client) published on 30 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have nothing but praise for the carers of Premier Care. Their thoughtfulness, care and commitment have been excellent, making me feel safe and comfortable. I would thoroughly recommend them to anyone who is considering care.

Reply from Naomi Bell at Premier Community - Erewash

Thank you for taking the time to leave us a review and your kind words.


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Current Review Score: 9.6 (9.592)

Overview of Review Score

The Review Score of 9.6 (9.592) out of 10 for Premier Community - Erewash is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 8 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.8 out of 5 from 8 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.792 for Premier Community - Erewash is calculated as follows: ( (38 Excellents x 5) + (10 Goods x 4) ) ÷ 48 Ratings = 4.792

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Premier Community - Erewash is based on 8 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 = 4.8

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 19 Jul 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (3)

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Meet the Team (1)

Nikita

Nikita Sargeant

Job Title: Registered Manager

Joined: 2019

Nikita joined our team as a valued Long Eaton Care Team member. After establishing herself as a deeply caring person with Premier Community Values, Nikita applied and pushed herself through our progression schemes and is now a Registered Manager for Erewash.


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