Spring Valley Care Services Ltd

30 High Street, Northwood HA6 1BN
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9.0 17 Reviews
  • Spring Valley Care Services Ltd, Northwood
Spring Valley Care believes in providing care and improving lives for people who need support in their own homes.

They have a dedicated and highly experienced care team who provide compassionate and personal centred care.

They believe in working with the client and their loved ones to ensure their needs are met.

The care provided is personalised and tailored to your needs, wishes and preferences.

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Care Provided by Spring Valley Care Services Ltd

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Medication Assistance
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Spring Valley Care Services Ltd
  • Person in charge
  • Hellen Kuria (Manager)

Funding & Fees Guide for Spring Valley Care Services Ltd

  • Prices

  • £24.00 per hour

Spring Valley Care Services Ltd Reviews (17)

9.0

Spring Valley Care Services Ltd has a Review Score of 9.0 (9.000) out of 10, based on 3 reviews in the last 2 years. Over all time Spring Valley Care Services Ltd has 17 reviews.

Overall Experience

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Review from Christine S (Daughter of Client) published on 13 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We used Spring Valley to allow our very elderly mother to remain living in her own home for as long as possible. The carers that came to look after her were so kind, gentle and sensible and, at all times, very professional. They all seemed determined to get to know her and understand the assistance
that she needed. There were times when our mother was very difficult, but nevertheless, the carers always remained extremely patient and kind. The carers were very reliable and never let us down once.
We found the Spring Valley management team very flexible and accommodating and always approachable and accessible. They were very keen to tailor their service to our requirements and seemed genuinely interested in all their clients.
My sister and I were very impressed and will be recommending Spring Valley to friends.

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Review from Lucy T (Daughter of Client) published on 13 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The Spring Valley team has been amazing in their care of both our parents over the past few years. They take the time to find out what our dad likes and needs and talk to him about his interests. They are thoughtful and proactive and always positive and caring. The manager is very responsive and helpful
and ensures there is continuity and familiar carers as much as possible. I would absolutely recommend Spring Valley Care. They have given our family peace of mind knowing that our parents are so well looked after when we aren't able to be there. Thank you to all the team.

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Review from Debbie D (Cousin of Client) published on 6 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The manager and her team at Spring Valley made sure they understood my cousins physical and emotional needs. It was useful to have the app to see what was happening, and the manager was always available to answer any questions.
Having regular carers was a real benefit, and they all went out of their
way to support my cousin and work with her to help her settle back at home.
Everyone was warm and professional, and we were very happy with the service provided and felt she was in safe hands.

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Review from Jenny s (Daughter of Client) published on 18 October 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Spring Valley provided a professional, flexible and empathetic service supporting my mother in her final illness. They were also very sensitive to my needs. The managaer takes a personal interest in each case. I felt my mother’s care was in safe and caring hands.

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Review from Bettina J (Daughter of Client) published on 18 October 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The live-in service provided by Spring Valley to Mum is fantastic. They have been supporting my mum for nearly 2-years, firstly with intensive care following two falls and for the last 18-months live-in care. The manager ensures a person-centred individualised care service taking into account the client's
needs and wishes and works closely with us to ensure Mum is cared for and supported in a way we are very happy with. We are a close family, and this is very important to all of us. I genuinely don't know how we'd have got through the last 2-years without the manager and her team!! A big thank you to them all!

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Review from Kerry C (Daughter of Client) published on 18 October 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

They came to us at a time when we were urgently in need of some support with looking after my father, who had dementia and terminal cancer, among other things. They were amazing, taking care of my father with dignity and respect. The staff were very friendly, knowledgeable and very supportive of my
mother also. Not only did they take great care of my father, but they also advised us about things we could do to make life much easier with Dad’s care. With their kindness and support, they got us through a really difficult time, and I will forever be grateful. I would, without hesitation, highly recommend this company and their caregivers.

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Review from Melanie J (Daughter of Client) published on 18 October 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Spring Valley looked after our mum during the last two months of her life when she was at the palliative stage. I cannot thank all the carers enough for their kindness, warmth and professionalism. It was so obvious that the manager (who also delivered hands-on care to Mum herself) has brought together
a wonderful team who clearly genuinely love their work and the people in their care. I wish we had known about Spring Valley a long time ago, as various agencies caring for our father during the latter stages of Alzheimer's and Mum before were generally OK, but Spring Valley is honestly in a league of its own. We have ended up feeling that the whole team are part of our extended family. We will be grateful to the manager and all the other ladies forever for making what was a very difficult time a great deal easier, and for ensuring that Mum's final weeks were dignified and filled with tenderness. Thank you all.

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Review from Wendy H (Daughter of Client) published on 9 October 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This wonderful team of carers were amazing supporting my lovely mum in the last weeks of her life. They also supported our lovely dad and ourselves when the going got tough. We can’t thank you all enough.
The local hospice organised the care.

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Review from Anthony C (Son of Client) published on 12 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Fantastic service from the Manager and her team of carers. Your loved ones will be in safe hands with these lovely and knowledgeable people. After using 2 other care agencies they stand out head and shoulders above the others and at a fair and reasonable rate too. So glad I found them.

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Review from Sara H (Daughter-in-law of Client) published on 12 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We found Spring Valley Care Services via another company. I was extremely impressed with not only the prompt response, but how the Manager took the time to detail why she felt her Spring Valley Care would suit our purpose and clearly demonstrated that she had read our requirements for my mother-in-law
and answered the most pertinent points, and already had a carer in mind, who we have used ever since. Both my husband and I, as well as my mother-in-law, are very happy with the care arrangements in place.
We are also pleased with the Manager's response to the Coronavirus pandemic, and the extra challenging measures she has put in place to ensure that both her clients and staff are protected, minimising all possible risk.
I would not hesitate to strongly recommend Spring Valley Care Services - our experience from the Manager has been kind, considerate and caring throughout and unlike other services - does not cost the earth!

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Review from Yogesh (Relative of Client) published on 12 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Absolutely a godsend agency - The Manager did whatever was needed to care for my brother who was very ill and needed home care.
She came whenever requested and built a tremendous rapport with both my brother and his wife - the carer.
To me, this is what every help care agency should strive to do -
a model agency.

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Review from Sarah W (Daughter of Client) published on 27 November 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been very impressed by the standard of care my father receives. The staff are all very friendly and are usually on time for their visits, contacting me on the rare occasion when there has been an unavoidable delay. Tasks are carried out to a high level and with a minimum of fuss. The manager
reviews my father's needs regularly. She is friendly and approachable and nothing is too much trouble. When introducing new staff she ensures that they are accompanied until they are fully aware of my father's needs. I have already recommended Spring Valley Care to our elderly neighbours and they too are very pleased with the care they receive.

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Review from Simon W (Son-in-law of Client) published on 27 November 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Spring Valley has provided an excellent level of care for my father-in-law since April 2019. The initial discussions, which took place prior to his hospital discharge, set a very positive tone. The whole team has exceeded our expectations and the staff have all had time for him and the rest of the family.
The team members are friendly and punctual, and make sure that we know what has been done during visits, using a variety of communication media. We look forward to the continuation of this high level of care. Thank you.

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Review from F F (Daughter of Client) published on 27 November 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Spring Valley Care Services Ltd have treated my mother with respect and dignity at all times. Their communication is very good and they let me know immediately if they have any concerns or would like to make recommendations. My mother is profoundly deaf and they understand how isolating this disability
is and always make an effort to communicate with her. My mother has flourished since they have started supporting her, and I have peace of mind that my mother is being cared for like a member of the family whilst I'm at work. I would wholeheartedly recommend Spring Valley Care Services without any hesitation.

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Review from Pauline D (Client) published on 18 November 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The initial assessment by the manager of the service was very detailed and ensured that all aspects of my care were covered. I feel confident that when I request a date and a time of arrival for my care, the carer will arrive at the time booked which is very important for me and my family. The carers
are very well trained and do not rush my care and so take the time to make me comfortable.

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Review from Parul K (Daughter of Client) published on 18 November 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care my mother received was kind, respectful and caring, with attention to detail and always a warm, positive experience. The manageress and her colleague always arrived on time or with prior communication if they were delayed in any way. She made Mum's convalescence a positive time and really cheered
her up at a time when she had lost her confidence after her fall.

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Review from J E M (Power of Attorney of Client) published on 13 November 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I can highly praise this care company. They are professional and match their clients to their carers so they get the best client carer relationship. They use person-centred care which means the carers get the best care possible. My mother hasn't stopped smiling since this care company started working
with her. She does not feel that the carer is just there to do care and they understand the importance of interpersonal relationships. For the first time in a long time, I feel I can go to bed at night not worrying that my mother is getting the care that she requires. If there are any concerns the care company ring me immediately and let me know. My mother tells me she feels for the first time in a long time that she feels cared for and that she has a new zest for life. They are a family run business that treat their clients like a member of their own family. I would recommend them to anyone.

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Current Review Score: 9.0 (9.000)

Overview of Review Score

The Review Score of 9.0 (9.000) out of 10 for Spring Valley Care Services Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 3 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.0 out of 5 from 3 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 5.000 for Spring Valley Care Services Ltd is calculated as follows: ( (18 Excellents x 5) ) ÷ 18 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Spring Valley Care Services Ltd is based on 3 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 = 4

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 12 May 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Frequently Asked Questions about Spring Valley Care Services Ltd

What Type of Services does Spring Valley Care Services Ltd offer?

Spring Valley Care Services Ltd offers Home Care.

How many Carers does Spring Valley Care Services Ltd employ?

Spring Valley Care Services Ltd employs 10 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Spring Valley Care Services Ltd to verify any information. View our terms and conditions. Spring Valley Care Services Ltd has an Enhanced Service – more info.