Bluebird Care Sandwell

Office 13 Flexspace, Direct 2 Industrial Park, Roway Lane, Oldbury B69 3ES
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Top 20 award
10 49 Reviews
  • Bluebird Care Sandwell, Oldbury
Home Care Awards 2023 & 2024 winners.

Domiciliary care:

Bluebird Care is one of the UK’s leading home care providers delivering the highest standard of care in the comfort of customer’s homes, where they can keep the things that matter most, close by. With exceptional attention to infection control measures, customers can rest assured they receive the best in protection and safety. Bluebird Care’s team offers a wide range of services to include prescription and shopping collection to ensure their vulnerable customers stay safe inside.

With kindness and compassion, their highly trained and trusted team delivers bespoke care packages that are tailored to individual needs. The enthusiasm and happy disposition within the care team keeps customers being themselves, doing the things they love, safe in the comfort of their own home.

Bluebird Care Sandwell puts themselves above all their competitors through the use of their latest award-winning mobile and web applications, allowing care assistants to tag into every visit and log all notes in real-time. This allows the customer’s family to log into the app as soon as the visit has been completed to read exactly what the care worker has done and how long they visited for.

What makes its home care services different is that the client comes first. This means valuing each person’s unique qualities and seeing them as an individual, and not as a list of care needs.

Live-in Care (Care Home Alternative):

Bluebird Care Sandwell offers a full Live-in Care service where a suitably matched care assistant lives in the customer’s home. The Live-in Care service is completely personalised to each individual customer and provides the ultimate in safety and protection.   

Homecare with Bluebird Care Sandwell can be anything from a 30-minute visit to 24 hours live-in care.

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Care Provided by Bluebird Care Sandwell

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Home Care for Children
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Kayleigh Martin (Registered Manager)

Bluebird Care Sandwell Reviews (49)

Total of 49, showing 1-20
10

Bluebird Care Sandwell has a Review Score of 10 (9.989) out of 10, based on 15 reviews in the last 2 years. Over all time Bluebird Care Sandwell has 49 reviews.

Overall Experience

  • 45
  • 4
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Date Published

49
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5
15
34

Review from M T (Daughter of Client) published on 17 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Bluebird Care has been coming to my Dad's home on a weekly basis for about 12 months. All staff members who have attended to Dad have done so with patience and sensitivity to his needs and sometimes challenging situations. They have been careful in following his personal boundaries and have always contacted
me with any concerns and followed protocol when unable to reach me.
Staff have all been friendly and approachable and I have confidence in their ability to provide a high standard of care.

Reply from Kayleigh Martin, Registered Manager at Bluebird Care Sandwell

Thank you so much for such a lovely review. It's a pleasure going in to see your dad on a weekly basis. Many thanks.


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Review from Jennie C (Daughter of Client) published on 17 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very grateful to have a care company that I know looks after my mum without our family having to worry. The managers and carers go above and beyond what is expected. My mum is treated with dignity and love. The managers have also supported us as a family too.

Reply from Kayleigh Martin, Registered Manager at Bluebird Care Sandwell

Good Afternoon Jenny, I am thrilled you came back to Bluebird Care. We are thrilled to have you back with us and to be able to give you the care your mom deserves but also as a family. Take care.


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Review from Craig H (Son of Client) published on 17 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All the carers who Mom has had have been very helpful and professional. Very friendly and treat mom with dignity. Whenever we call at short notice for extra hours we are always accommodated, which is very much appreciated.
Mom was very reluctant to have carers to begin with but they have proved to
be a service we couldn't manage without and have removed a great deal of anxiety for me, her daughter and her immediate family.
Would definitely recommend Bluebird even though a little more expensive than other providers.

Reply from Kayleigh Martin, Registered Manager at Bluebird Care Sandwell

Good Afternoon Craig, thank you for such a lovely review. Your mother-in-law is a lovely lady and all my girls just love to attend her calls. Take care.


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Review from Sharon E (Daughter of Client) published on 16 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care company is very professional and caring. We have used this company just over a month for my mother who has dementia.
Nothing is not too much trouble and has put extra things in place to help my parents.
All of the staff are friendly and will go the extra mile to make things easier for my
mom. They are very reliable and always on the end of the phone for any questions and advice.

Reply from Kayleigh Martin, Registered Manager at Bluebird Care Sandwell

Good morning, thank you so much for your kind words. It's been a pleasure working with your mom and dad. We will continue to do as much as we can to support you all through this difficult time. Many thanks.


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Review from Linda H (Daughter of Client) published on 25 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Bluebird Care are always extremely accommodating and have responded immediately to our changing needs.
The carers that visit are kind, patient and friendly.
I feel reassured that I will be alerted by the team if anything is amiss when the carers visit.

Reply from Jatinder Sahota, Family Care Team at Bluebird Care Sandwell

Thank you so much for rating us! Our team takes pride in providing an excellent customer experience, keeping people safe and happy in their homes and we're glad you feel we do this well! If we can be any help in the future let us know.


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Review from Andy D (Son of Client) published on 18 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers from Bluebird were fantastic from the offset when caring for my elderly father, and looked after him for over fourteen months. Each carer and the management were wonderful, kind and patient with him as he had to learn to accept their help, and they learned to anticipate his needs. The care
was excellent from day one, making sure Dad was clean, had what he wanted and needed, and also offering him emotional support and friendly company. They would take the time to chat with him, get to know him, and always asked if there was anything more they could do for him. Bluebird started caring for my dad in September 2022 when he was discharged from hospital for palliative care. Based on how he presented at the time, we did not think he would be with us for more than a few months, but thanks to the care he received we had longer with him and managed to keep him at home, as per his wishes. In his final days every member of staff was exceptional and supportive. We can't thank them enough.

Reply from Kayleigh Martin, Registered Manager at Bluebird Care Sandwell

Thank you so much for such a lovely review. It was our pleasure looking after your dad. It was a pleasure to be able to give him extra time with yourself and your family. You know where we are if you ever just want to talk. Take care.


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Review from C M (Daughter of Client) published on 20 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been using Bluebird Care for nearly a year and are delighted with the care they provide.
Always reliable and very flexible, which we have found invaluable as Dad's care needs continue to change.
It is extremely well managed, and there is always someone available to speak to at any time, day
or night.
We particularly like their app, which provides customer plans, schedules and notes after every care call, keeping us fully informed.
Dad prefers familiarity, and the team works hard to provide regular carers. They listen to what we want and what Dad needs, and they endeavour to accommodate.
The team are reliable and caring, and we trust them. They always deliver.
We know Dad is cared for by an exceptional team, including his day-to-day carers and also the back office staff. It is comforting to know that when we cannot be there, Dad is having the best care and attention.
We highly recommend Bluebird Care; they work with us and have become part of our family and enable Dad to remain safe and happy at home.
A huge thank you.

Reply from Kayleigh Martin, Registered Manager at Bluebird Care Sandwell

Thank you so much for such a caring response. Im so glad you are happy with the care Bluebird Care gave to your dad. We are always here if you need any support. Thank you again.


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Review from Jan T (Daughter of Client) published on 15 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Bluebird are a highly organised and professional team who are a credit to their profession. My mum was treated with the utmost respect and care over the 2 years she was looked after. These lovely ladies became an extended part of our family and genuinely 'cared' for my mum even through the most difficult
of times, going above and beyond on countless occasions. Timings were adjusted to suit Mum's ever-demanding needs with meetings even taking place in hospital with family when Mum was admitted to review her healthcare and ensure everything was in place for her discharge. This care continued during Mum's hospitalisation with this dedicated team visiting when the family was unable to, keeping Mum's spirits up and giving our family much-needed comfort during difficult times. I can't recommend this company highly enough, they truly put the 'care' into carers.

Reply from Kayleigh Martin, Registered Manager at Bluebird Care Sandwell

Good Morning Jan, thank you so much for this beautiful review. Your mom is such a lovely lady and it was a pleasure and honour to take care of her. I wish you all the best for the future and you take care.


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Review from Jane M (Niece of Client) published on 24 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The team at Bluebird are amazing (very personable, caring, professional and experienced). At the beginning of June, I did not know where or how to get help. Living outside the area, I needed to find a company I could trust. The team has provided much-needed support for my relatives, particularly around
hospital appointments, organising home appointments /medication and helping with shopping. The things I value most from the team are: 1) The great warmth that they show my relatives and me. 2) Total trust; nothing is too much trouble, the phone is answered day and night and I know that the team will always be there and on time. 3) The team's experience and advice; I would be lost without it. 4) How they look after their team: career progression, support and good working environment. One of the key factors why I initially engaged them. Excellent service and good value for money. Highly recommended. Thank you, team.

Reply from Kayleigh Martin, Registered Manager at Bluebird Care Sandwell

Good Morning Jane, thank you for such a lovely comment. It's been a pleasure getting to know you all and hopefully putting your mind at ease. Take care.


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Review from Doreen B (Client) published on 16 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

At the moment I use the service once a week. I am very happy with it.

Reply from Kiran Sahota, Director at Bluebird Care Sandwell

Thank you for taking your time to give us a positive review. We are pleased to hear that you are satisfied with our service.


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Review from Mavis M (Client) assisted by family/friend published on 12 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Good care from all staff. Always pleasant and enjoy my chats with them all.

Reply from Kiran Sahota, Director at Bluebird Care Sandwell

Thank you for taking your time to give us a positive review. I am glad you are happy with your care.


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Review from R H (Client) published on 11 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

No complaints. Care received is excellent. Excellent group of girls and young ladies.

Reply from Kiran Sahota, Director at Bluebird Care Sandwell

Thank you for you kind words.We are so pleased to hear you're happy with the service you are receiving.


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Review from Joan M (Client) assisted by family/friend published on 5 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find the staff very helpful and pleasant. I appreciate all the help and comfort they give.

Reply from Kayleigh Martin, Registered Manager at Bluebird Care Sandwell

Good morning Joan, Thank you for leaving such a nice comment. I'm so happy to hear that we bring you comfort. Please do not hesitate to get in touch if you need any further help. Many thanks.


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Review from Vicki T (Sister of Client) published on 30 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with the Bluebird Care agency. They are very patient, understanding and accommodating when it comes to caring for my brother. They do their utmost to help and go the extra mile. I recommend the agency and their staff with no hesitation.

Reply from Kayleigh Martin, Registered Manager at Bluebird Care Sandwell

Good Morning Vicki, Thank you so much for your comment and kind words. It's lovely to hear that we are able to help you out and support you through hard times. Take care.


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Review from Margaret C (Client) published on 13 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This carer is excellent, very willing to do anything for you. She is very, very good.

Reply from Kayleigh Martin, Registered Manager at Bluebird Care Sandwell

Good Morning Margaret, thank you so much for taking the time to give us our review. I'm really happy that you think our carer is willing to do everything. Kind Regards.


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Review from T L (Daughter of Client) published on 2 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleased with all the carers and nice to know my mom is left in safe hands with no worries at all.

Reply from Kayleigh Martin, Registered Manager at Bluebird Care Sandwell

Hi T L, Thank you for your comment. I'm really glad to hear that you feel safe to leave your mom with the carers. If you do have any issues please do not hesitate to contact me. Many thanks again.


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Review from Terry H (Son of Client) published on 9 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with the care that my mother receives. We did have another care agency but things didn't go well. Coming to Bluebird Care, everything has improved and my mum treats them like family and she is happy.

Reply from Kayleigh Martin, Registered Manager at Bluebird Care Sandwell

Hi Terry, I'm extremely happy to hear that your mother is receiving the best of care and that she sees us as family. We are like a family and treat everyone like our own. Thanks again for your review. Kayleigh


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Review from Michael S (Client) published on 7 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with the carer and her work.

Reply from Kayleigh Martin, Registered Manager at Bluebird Care Sandwell

Hi Micheal,
Thank you for your feedback. I'm very happy to hear that you are happy with the carer and the work that she provides for you. Please do not hesitate to contact me if you require anything additional. Many thanks - Kayleigh Martin


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Review from Sarah W (Daughter of Client) published on 30 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleased with the care provided. All work done to a very high standard. Chatty and pleasant attitude. Always friendly and helpful. Well done. Completes work as I would/to my own standard.

Reply from Kayleigh Martin, Registered Manager at Bluebird Care Sandwell

Hi Sarah, thank you for your comment. It is great to hear your positive comments. Please do not hesitate to contact me if you require any further assistance. Many thanks again- Kayleigh


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Review from Emily D (Granddaughter of Client) published on 19 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From the offset, the manager has been ever so wonderful and helpful, and all the care staff have been always trying extremely patient and kind with my grandfather, giving him outstanding care and being friendly with him. They always leave him comfortable, ensuring he has everything he needs and always
ask if there's anything else he would like them to do. They leave the house clean and tidy. It's such a relief and so reassuring to have such wonderful carers looking after my grandfather, especially as he is so reliant on them; they have all made an effort to build a relationship with him, so they do his personal care. All the staff are so helpful; they are all fantastic with him and a great support and comfort to the family.

Reply from Kayleigh Martin, Registered Manager at Bluebird Care Sandwell

Hi Emily, thank you for such a lovely comment. I'm very happy that you are satisfied with the service we provide for your grandfather.
Rest assured, we will support you all as much as possible and as best as we can going forward. Many thanks.


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Current Review Score: 10.0 (9.989)

Overview of Review Score

The Review Score of 10 (9.989) out of 10 for Bluebird Care Sandwell is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 15 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.989 for Bluebird Care Sandwell is calculated as follows: ( (89 Excellents x 5) + (1 Goods x 4) ) ÷ 90 Ratings = 4.989

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Bluebird Care Sandwell is based on 15 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 5 Feb 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (8)

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Meet the Team (6)

Jatinder & Kiran

Jatinder & Kiran Sahota

Job Title: Owners & Directors

Joined: 2018

Jatinder Sahota and Kiran Sahota are the owners and directors of Bluebird Care Sandwell.


After qualifying as a Pharmacist Jatinder spent five years working in the community gaining experience in helping elderly and vulnerable customers. Kiran completed a degree in Economics and worked for a leading bank as a trainer and customer services manager. They wanted to put their gained experience, knowledge and skillsets to use by doing something that would positively impact others’ lives and decided to join the Bluebird Care network and open Bluebird Care Sandwell.


It is important to Jatinder and Kiran that the homecare services that Bluebird Care Sandwell deliver are consistently delivered to a high standard. “Good old-fashioned service” is not just a tagline, we mean it!


Kayleigh

Kayleigh Martin

Job Title: Registered Manager

Joined: 2019

Kayleigh is our CQC registered care manager and is responsible for the wellbeing of our customers and staff team. She joined us as a care assistant in 2019 with a passion to care and a love for all things 50’s related. Within a short space of time she was promoted to care supervisor and in 2021 took another step up into the role of Care Coordinator. In September 2022 Kayleigh accepted her current position as registered manager and has since made a positive impact to the services we provide and is an asset to our organisation.
“ I’m passionate to continue to grow Bluebird Care Sandwell into the best homecare provider in the area. I want all my customers to receive a 5* service 365 days of a year, and want my care team to feel empowered and valued at all times. “


Nicole

Nicole Arnold

Job Title: Care Co-ordinator

Joined: 2021

Nicole is usually the first face you will meet as she is responsible for completing all new customer assessments and ongoing reviews. Nicole loves being out in the field meeting our wonderful customers and collecting invaluable feedback.


Nicole joined our team as a care assistant in 2021. She was new to care but impressed us with her naturally caring nature and ability to learn quickly. She was soon promoted to supervisor and then care coordinator where she continues to go above and beyond for our customers and staff team.


Zoe

Zoe Martin

Job Title: Training & Recruitment Administrator

Joined: 2021

Zoe is usually the first voice you will hear when you call our office. She is responsible for onboarding new carers and dealing with all general customer queries.


She started with Bluebird Care Sandwell in 2021 as a part-time administration apprentice while studying at college.


Zoe impressed us with her eagerness to learn and take on more responsibilities. She enjoyed her role so much that she left college and came to work with us full-time as a training and recruitment administrator.


Amanda

Amanda Waite

Job Title: Field Care Supervisor

Joined: 2022

Amanda is one of our friendly field care supervisors. She is talkative and bubbly and nothing is ever too much trouble for her. You will find Amanda visiting our customers regularly to complete competency spot checks on carers and reviewing care plans to ensure they continue to meet our customer’s needs.


Fozia

Fozia Fiaz

Job Title: Field Care Supervisor

Joined: 2023

Fozia is the newest member of our office/management team. She has many years of care experience and is very confident out in the field. You will find Fozia visiting our customers regularly to update care plans and assessments to ensure we meet our customer’s ever-changing needs.


Frequently Asked Questions about Bluebird Care Sandwell

What Type of Services does Bluebird Care Sandwell offer?

Bluebird Care Sandwell offers Home Care.

How many Carers does Bluebird Care Sandwell employ?

Bluebird Care Sandwell employs 15 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Bluebird Care Sandwell to verify any information. View our terms and conditions. Bluebird Care Sandwell has a Platinum Service – more info.