Bluebird Care Sandwell

Office 13 Flexspace, Direct 2 Industrial Park, Roway Lane, Oldbury B69 3ES
Submit a Review
Top 20 award
10 49 Reviews
  • Bluebird Care Sandwell, Oldbury
Home Care Awards 2023 & 2024 winners.

Domiciliary care:

Bluebird Care is one of the UK’s leading home care providers delivering the highest standard of care in the comfort of customer’s homes, where they can keep the things that matter most, close by. With exceptional attention to infection control measures, customers can rest assured they receive the best in protection and safety. Bluebird Care’s team offers a wide range of services to include prescription and shopping collection to ensure their vulnerable customers stay safe inside.

With kindness and compassion, their highly trained and trusted team delivers bespoke care packages that are tailored to individual needs. The enthusiasm and happy disposition within the care team keeps customers being themselves, doing the things they love, safe in the comfort of their own home.

Bluebird Care Sandwell puts themselves above all their competitors through the use of their latest award-winning mobile and web applications, allowing care assistants to tag into every visit and log all notes in real-time. This allows the customer’s family to log into the app as soon as the visit has been completed to read exactly what the care worker has done and how long they visited for.

What makes its home care services different is that the client comes first. This means valuing each person’s unique qualities and seeing them as an individual, and not as a list of care needs.

Live-in Care (Care Home Alternative):

Bluebird Care Sandwell offers a full Live-in Care service where a suitably matched care assistant lives in the customer’s home. The Live-in Care service is completely personalised to each individual customer and provides the ultimate in safety and protection.   

Homecare with Bluebird Care Sandwell can be anything from a 30-minute visit to 24 hours live-in care.

Show Bluebird Care Sandwell on the Map

Care Provided by Bluebird Care Sandwell

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Home Care for Children
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Kayleigh Martin (Registered Manager)

Bluebird Care Sandwell Reviews (49)

Total of 49, showing 21-40
10

Bluebird Care Sandwell has a Review Score of 10 (9.989) out of 10, based on 15 reviews in the last 2 years. Over all time Bluebird Care Sandwell has 49 reviews.

Overall Experience

  • 45
  • 4
  • 0
  • 0
  • 0

Date Published

49
0
5
15
34

Review from Tina R (Daughter-in-law of Client) published on 8 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I can honestly say Bluebird are professional and very helpful when contacted. All staff that attend to my mother-in-law treat her very well and are patient and kind. The tea that attends to our property are respectful and pleasant and do their role very well. I can honestly say overall, this company/team
are very good at their job, and we, as a family, are very grateful.

Reply from Kayleigh Martin, Registered Manager at Bluebird Care Sandwell

Hello Tina, you really made our day! We always love to receive a positive review of the care we provide, and appreciate you taking the time to rate us! Your great rating means a lot to us, and we appreciate you taking the time to leave us this review!


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from B L (Client) published on 7 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am pleased and satisfied with all of the carers that have helped me, they are all friendly and helpful.

Reply from Kayleigh Martin, Registered Manager at Bluebird Care Sandwell

Thank you so much for the high star rating! We are always here for your home care needs! We are always more than happy to assist you if anything else comes up. Take care!


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Robert D (Son of Client) published on 7 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Bluebird Care on the whole is very professional. They provide 100% commitment to their clients. As a son of a service user, I feel confident that my mother is in the best care and in good hands of this company. We have a great team that attends my property and they are patient, caring and attentive,
most importantly respectful.

Reply from Kayleigh Martin, Registered Manager at Bluebird Care Sandwell

Hi Robert, thank you so much for rating us! Our team takes pride in providing an excellent customer experience, keeping people safe and happy in their home and we're glad you feel we do this well!


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from W R (Son-in-law of Client) published on 25 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law is very, very happy with her carer who is extremely caring and professional, also she is polite and makes sure my mother-in-law is happy and safe. She leaves a first-class carer in my view, also a nice young lady.

Reply from Kayleigh Martin, Registered Manager at Bluebird Care Sandwell

Thank you so much for the positive review! We will continue to do our best to earn it! Please don't hesitate to reach out to us if there's anything additional we can do for you!


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from J W (Daughter of Client) published on 10 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Bluebird Care Sandwell has made such a massive difference in our lives recently. This is our first experience with a care company and everyone I have had contact with is truly lovely. My mum always says how nice the ladies, who visit her are. Minor issues we have had have been addressed and carers are
always on schedule. Thank you so much.

Reply from Kayleigh Martin, Registered Manager at Bluebird Care Sandwell

Thank you for the amazing review. We are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Please do not hesitate to contact me if I can assist you further.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from K P (Client) published on 27 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

First class service. All the carers were young and very caring and nothing was too much trouble. Times allocated to each visit were kept to and I was made aware of carers' names before they arrived always on time.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from J R (Daughter of Client) published on 24 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Bluebird has worked very hard to help Mum live independently in her own home. The Care Coordinater has gone above and beyond to personally ensure Mum has the right level of care. Her Carers have been kind, considerate and helpful in all aspects of Mums personal care. Again all have done a lot with
Mum to ensure her care is of a high standard. We thank all at Bluebird for bearing with us during a worrying time because Mums health deteriorated. However, the care coordinator and the team always try their utmost to look after Mum and her needs. Thank you very much.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from H S (Client) published on 28 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since being taken on as an emergency complexed care need package. I have received 100% at present all aspects of my care needs have been met. Food nutrition, I have multiple food allergies and my food has to be cooked from scratch, however Bluebird staff have gone above and beyond their duty of care
to manage my nutritional needs. I would recommend Bluebird Care to family.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Jan E (Daughter of Client) published on 9 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We had Bluebird Care Sandwell carers in twice a day to look after my mom who has dementia and needs assistance with daily personal tasks. The team of carers have been lovely, caring people who have treated Mom with dignity and respect when dealing with her personal care. They also undertook other small
tasks such as making sure Mom had eaten and taken medication and always made her a cup of tea before leaving. If there were any issues, these were reported to the office who then rang us to follow up. Any time I have dealt with the Bluebird Care staff, they have always been very polite and helpful. I also love the fact that they have an app where I can log in and see which carer called, when they called and what care they had provided. It also lets you see who is due to visit up to a week in advance so I could let Mom know who would be calling on any day. I would definitely recommend Bluebird Care Sandwell.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from D R (Daughter of Client) published on 17 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I needed carers for my elderly dad, and after searching on the internet came across BLuebirdwhich had very good reviews. The staff at Bluebird, when I spoke to them on the phone were very helpful and setting up the care package went smoothly. The carer who looks after dad is so helpful, my dad can't
speak highly enough of her. The open pass app which is part of the package is excellent too. Overall extremely pleased with Bluebird Care.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from D T (Son of Client) published on 15 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The carers deliver care to a high standard. My relative always looks clean, presentable, has diet and fluids to hand and the carers make an effort to communicate with her despite of her being deaf. The carers will ensure that she has her allocated meals and enough to eat and drink. If there are any
changes to her care plan then Bluebird is easily contactable and ensure changes are made if required, she is very grateful for the carers.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Glyn T (Son-in-law of Client) published on 19 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Bluebird Care Sandwell set a standard for personal care that every other Home Care provider should aspire to.
My mother-in-law's care has been exceptional since she fell and returned home from hospital following hip surgery. Her mobility is now severely restricted and she needs a lot of help with all
aspects of her personal care.
I suggest that my wife is a good judge, she is a trained nurse with 30 years experience, having spent much of her career in care for the elderly.
We live 100 miles from mum and were unable to visit at all during the Covid-19 lockdown. Throughout this time Bluebird Care has been the best decision we could have made on mum's behalf.
Mum was adamant that she wanted to return home following her accident and she has been looked after by a thoroughly professional and caring organisation. Her carers are all very positive, pleasant and well trained. Mum consistently sees the same small group of carers and looks forward to their visits.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Daniel B (Son of Client) published on 21 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum had terminal cancer and had a wish to spend her remaining days at home. We thought there would only be a few days for her, but she was here for over 3 weeks. This is in no small part to the level of care and support from Bluebird and their staff. We can't thank them enough really and along with
another agency, Dad and I were able to keep her comfortable, happy and dignified for her last days. Mum needed less care towards the end as she would sleep more and this was easily accommodated and changed. There is an app you can use to see who is coming and when. They were all so lovely and professional, especially with the threat of Covid-19 hanging over us. I can not recommend them enough for the peace of mind that they gave us and the respect they gave my mum. She loved seeing who was coming in next. Thanks to all their staff that helped us.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Mathew B (Nephew of Client) published on 20 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care Bluebird provides has given reassurance that my Aunt is ok and well in her home. They have helped her regain some independence and she thinks highly of the carer who attends. The access via the app also provide useful updates whilst I am at work and provide the reassurance that everything is
ok. Tasks required are also completed as planned and the general assistance provided ensures we can stay on top of my Aunt's care, health and overall wellbeing.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Kevin H (Nephew of Client) published on 16 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My aunt has been in receipt of care provision since Xmas time. As next of kin, I have had regular interaction with Bluebird Care, particularly with the manager there. Our working relationship is very good and a lot of consideration has been shown towards my aunt. I have access to the staff notes on
the App and can see that a good service is being provided. Staff visits are regular and timely.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Anita J (Daughter of Client) published on 18 February 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with the care package my mom receives. It's good she has the same carer most days and enjoys her company as well as being helped with her everyday needs.
The manager is very helpful when times or requirements need changing, and I wouldn't hesitate to recommend this company to anyone. Being
able to read the carers notes on my phone is a big help and gives me peace of mind.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from K C (Son of Client) published on 13 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother's wellbeing has improved a great deal since the visits began.
She gets on really well with her carers.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from K S (Daughter-in-law of Client) published on 6 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have had Bluebird care for my Father in Law since July 2019. Whoever is on duty takes care of Dad safely and in the best way. All staff, including management, are extremely friendly, professional and caring. All enquiries and problems are dealt with swiftly and efficiently. Out of all care providers
we have used, we are most happy to be a part of the Bluebird family!

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from J L (Daughter of Client) published on 10 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have tried a few care providers but6 no one comes close to Bluebird. Outstanding carers. Nothing is too much trouble. They go the extra mile. Always very friendly and punctual. Definitely recommend to anyone looking for that personal connection to a friendly staff. They are an extension of our family.
Superb.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from L B (Daughter of Client) published on 1 November 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I needed care for my parents one is blind and the other has dementia, the service has been excellent and my parents have taken to it very well. The staff have been very helpful and friendly always turning up on time and providing all we have requested. Although we have not been using this service for
more than 3 months we have had a review of the service and also a review has been carried out on the carer.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 10.0 (9.989)

Overview of Review Score

The Review Score of 10 (9.989) out of 10 for Bluebird Care Sandwell is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 15 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.989 for Bluebird Care Sandwell is calculated as follows: ( (89 Excellents x 5) + (1 Goods x 4) ) ÷ 90 Ratings = 4.989

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Bluebird Care Sandwell is based on 15 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 5 Feb 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (8)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (6)

Jatinder & Kiran

Jatinder & Kiran Sahota

Job Title: Owners & Directors

Joined: 2018

Jatinder Sahota and Kiran Sahota are the owners and directors of Bluebird Care Sandwell.


After qualifying as a Pharmacist Jatinder spent five years working in the community gaining experience in helping elderly and vulnerable customers. Kiran completed a degree in Economics and worked for a leading bank as a trainer and customer services manager. They wanted to put their gained experience, knowledge and skillsets to use by doing something that would positively impact others’ lives and decided to join the Bluebird Care network and open Bluebird Care Sandwell.


It is important to Jatinder and Kiran that the homecare services that Bluebird Care Sandwell deliver are consistently delivered to a high standard. “Good old-fashioned service” is not just a tagline, we mean it!


Kayleigh

Kayleigh Martin

Job Title: Registered Manager

Joined: 2019

Kayleigh is our CQC registered care manager and is responsible for the wellbeing of our customers and staff team. She joined us as a care assistant in 2019 with a passion to care and a love for all things 50’s related. Within a short space of time she was promoted to care supervisor and in 2021 took another step up into the role of Care Coordinator. In September 2022 Kayleigh accepted her current position as registered manager and has since made a positive impact to the services we provide and is an asset to our organisation.
“ I’m passionate to continue to grow Bluebird Care Sandwell into the best homecare provider in the area. I want all my customers to receive a 5* service 365 days of a year, and want my care team to feel empowered and valued at all times. “


Nicole

Nicole Arnold

Job Title: Care Co-ordinator

Joined: 2021

Nicole is usually the first face you will meet as she is responsible for completing all new customer assessments and ongoing reviews. Nicole loves being out in the field meeting our wonderful customers and collecting invaluable feedback.


Nicole joined our team as a care assistant in 2021. She was new to care but impressed us with her naturally caring nature and ability to learn quickly. She was soon promoted to supervisor and then care coordinator where she continues to go above and beyond for our customers and staff team.


Zoe

Zoe Martin

Job Title: Training & Recruitment Administrator

Joined: 2021

Zoe is usually the first voice you will hear when you call our office. She is responsible for onboarding new carers and dealing with all general customer queries.


She started with Bluebird Care Sandwell in 2021 as a part-time administration apprentice while studying at college.


Zoe impressed us with her eagerness to learn and take on more responsibilities. She enjoyed her role so much that she left college and came to work with us full-time as a training and recruitment administrator.


Amanda

Amanda Waite

Job Title: Field Care Supervisor

Joined: 2022

Amanda is one of our friendly field care supervisors. She is talkative and bubbly and nothing is ever too much trouble for her. You will find Amanda visiting our customers regularly to complete competency spot checks on carers and reviewing care plans to ensure they continue to meet our customer’s needs.


Fozia

Fozia Fiaz

Job Title: Field Care Supervisor

Joined: 2023

Fozia is the newest member of our office/management team. She has many years of care experience and is very confident out in the field. You will find Fozia visiting our customers regularly to update care plans and assessments to ensure we meet our customer’s ever-changing needs.


Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Bluebird Care Sandwell to verify any information. View our terms and conditions. Bluebird Care Sandwell has a Platinum Service – more info.