Bluebird Care Sandwell
Office 13 Flexspace, Direct 2 Industrial Park, Roway Lane,
Oldbury
B69 3ES
I feel my support package has been put together very well. I enjoy having different members of staff
Liam M (Client)
Carers arrive on time, always polite, always involving my grandfather in a conversation
K C (Granddaughter of Client)
An excellent service when we needed it most with my Mum who is in the late stages of Alzheimer's
J L (Daughter of Client)
Bluebird Care Sandwell has a Review Score of 10 (9.989) out of 10, based on 15 reviews in the last 2 years. Over all time Bluebird Care Sandwell has 49 reviews.
Review from D P (Wife of Client) published on 30 October 2019
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Randeep K (Grandson of Client) published on 25 October 2019
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from J L (Daughter of Client) published on 6 September 2019
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from M S (Client) assisted by family/friend published on 2 September 2019
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from K C (Granddaughter of Client) published on 2 September 2019
Submitted via Website •
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Overall Experience
5.0 out of 5
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Arthur M (Brother of Client) published on 23 August 2019
Submitted via Postal Card •
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Overall Experience
4.0 out of 5
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Liam M (Client) published on 16 August 2019
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Emily M (Daughter of Client) published on 20 June 2019
Submitted via Website •
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Overall Experience
5.0 out of 5
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Andy S (Relative of Client) published on 2 May 2019
Submitted via Website •
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Overall Experience
5.0 out of 5
Staff
Care / Support
Management
Treated with Dignity
Value for Money
The Review Score of 10 (9.989) out of 10 for Bluebird Care Sandwell is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 5.0 out of 5 from 15 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 15 positive Reviews in the last 24 months.
The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.989 for Bluebird Care Sandwell is calculated as follows: ( (89 Excellents x 5) + (1 Goods x 4) ) ÷ 90 Ratings = 4.989
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)
The 5 points relating to the number of Positive Reviews for Bluebird Care Sandwell is based on 15 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.
Date: 5 Feb 2020
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Job Title: Owners & Directors
Joined: 2018
Jatinder Sahota and Kiran Sahota are the owners and directors of Bluebird Care Sandwell.
After qualifying as a Pharmacist Jatinder spent five years working in the community gaining experience in helping elderly and vulnerable customers. Kiran completed a degree in Economics and worked for a leading bank as a trainer and customer services manager. They wanted to put their gained experience, knowledge and skillsets to use by doing something that would positively impact others’ lives and decided to join the Bluebird Care network and open Bluebird Care Sandwell.
It is important to Jatinder and Kiran that the homecare services that Bluebird Care Sandwell deliver are consistently delivered to a high standard. “Good old-fashioned service” is not just a tagline, we mean it!
Job Title: Registered Manager
Joined: 2019
Kayleigh is our CQC registered care manager and is responsible for the wellbeing of our customers and staff team. She joined us as a care assistant in 2019 with a passion to care and a love for all things 50’s related. Within a short space of time she was promoted to care supervisor and in 2021 took another step up into the role of Care Coordinator. In September 2022 Kayleigh accepted her current position as registered manager and has since made a positive impact to the services we provide and is an asset to our organisation.
“ I’m passionate to continue to grow Bluebird Care Sandwell into the best homecare provider in the area. I want all my customers to receive a 5* service 365 days of a year, and want my care team to feel empowered and valued at all times. “
Job Title: Care Co-ordinator
Joined: 2021
Nicole is usually the first face you will meet as she is responsible for completing all new customer assessments and ongoing reviews. Nicole loves being out in the field meeting our wonderful customers and collecting invaluable feedback.
Nicole joined our team as a care assistant in 2021. She was new to care but impressed us with her naturally caring nature and ability to learn quickly. She was soon promoted to supervisor and then care coordinator where she continues to go above and beyond for our customers and staff team.
Job Title: Training & Recruitment Administrator
Joined: 2021
Zoe is usually the first voice you will hear when you call our office. She is responsible for onboarding new carers and dealing with all general customer queries.
She started with Bluebird Care Sandwell in 2021 as a part-time administration apprentice while studying at college.
Zoe impressed us with her eagerness to learn and take on more responsibilities. She enjoyed her role so much that she left college and came to work with us full-time as a training and recruitment administrator.
Job Title: Field Care Supervisor
Joined: 2022
Amanda is one of our friendly field care supervisors. She is talkative and bubbly and nothing is ever too much trouble for her. You will find Amanda visiting our customers regularly to complete competency spot checks on carers and reviewing care plans to ensure they continue to meet our customer’s needs.
Job Title: Field Care Supervisor
Joined: 2023
Fozia is the newest member of our office/management team. She has many years of care experience and is very confident out in the field. You will find Fozia visiting our customers regularly to update care plans and assessments to ensure we meet our customer’s ever-changing needs.
Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Bluebird Care Sandwell to verify any information. View our terms and conditions. Bluebird Care Sandwell has a Platinum Service – more info.
