Local Homecare Leeds

First Floor, 1 Railsfield Mount, Leeds LS13 3AX
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9.2 37 Reviews
  • Local Homecare Leeds, Leeds
Receiving care from Local Homecare enables customers to receive care in the comfort of home, surrounded by loved ones and personal belongings.

Local Homecare understands the importance of retaining individuality and freedom throughout life, which is why the home care service provided is tailored to the needs of each individual customer. Local Homecare aims to promote independence as much as possible, they will always treat customers with dignity and respect.

Local Homecare ensures that their highly skilled staff not only put your mind at ease but exceed your expectations as their customer, this is all part of what makes Local Homecare so special.

The whole team of staff are rigorously checked and vetted, with in-depth training, before starting to deliver care and support services. Each customer will only have a small team of care workers introduced to retain continuity of care.

Local Homecare believes everyone deserves to live the life that they want, with the freedoms, choices and dignity that only exceptional support can bring.

Call today to discuss how Local Homecare can support.

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Care Provided by Local Homecare Leeds

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Local Homecare
  • Person in charge
  • Tolulope Kuforiji (Registered Manager)

Funding & Fees Guide for Local Homecare Leeds

  • Prices

  • Our private rates start from £30 per hour.

  • Discussed at assessment, we will always put the customer at the heart of any decision making.
    We also provide packages of support through Leeds and Bradford council services.

Local Homecare Leeds Reviews (37)

Total of 37, showing 1-20
9.2

Local Homecare Leeds has a Review Score of 9.2 (9.196) out of 10, based on 9 reviews in the last 2 years. Over all time Local Homecare Leeds has 37 reviews.

Overall Experience

  • 31
  • 4
  • 1
  • 0
  • 1

Date Published

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28

Review from Joyce A (Daughter of Client) published on 14 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I couldn't be more grateful for the exceptional care my mum receives from Local Homecare. The moment the care staff arrived they showed a level of warmth and professionalism that immediately put us at ease. The attention to detail and genuine concern for her well-being was evident in everything they
did. The management team provided exceptional support, ensuring everything ran smoothly and always put the well-being of my mum above eveything with professionalism and care.

Reply from Safah Khushboo, Care Coordinator at Local Homecare Leeds

Thank you so much for your kind words! We are truly grateful for the trust you've placed in us to care for your mum. Our team works hard to provide the best possible care, and it's wonderful to hear that the warmth, professionalism, and attention to detail were apparent in every aspect of her care. We're so pleased to know that both the staff and management team have met your expectations. Your feedback means the world to us, and we will continue to prioritise your mum's well-being with the utmost care and dedication.


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Review from Dawn H (Daughter of Client) published on 12 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum really enjoys the cleaner. We have her every month and she does an excellent service we love her.
The only thing I would say is that I now come in to book her for the next month, as in the past we have rung to book the appointment but they have either not been booked or missed entirely. This
has really upset my mum so now I come in to book the service.

Reply from Funbi Kuforiji, Registered Manager at Local Homecare Leeds

Thank you so much for your feedback. We took your feedback on board and the new manager has immediately changed the procedure and now you've been calling in to make bookings and we send you confirmation emails. Feedback helps us improve our processes and we do thank you for telling us and hope you are happy with the changes implemented.


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Review from John M (Son of Client) published on 25 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Some fantastic carers! It's just a shame the fantastic care received by individual carers gets often overshadowed by management's very obvious lack of experience leaving a cancer patient who also suffers with various other disabilities, vulnerable and abandoned.
The professional incompetence of the
"office" lead to their being no care or inconsistent care on several occasions and when we attempted to hold them to account they responded by making up lies of being threatened and excuses instead of taking responsibility ultimately making the ultimate cop out by terminating their woefully inadequate service.
For the second and final time we have forwarded our experience to CQC whose current rating of "requires improvement" won't be changing any time soon. Fortunately for us we had the foresight to record all calls, save all emails and these have been forwarded too.
I wish anybody using their woefully inadequate service the very best of luck. They're going to need it.

Reply from Funbi Kuforiji, Registered Manager at Local Homecare Leeds

Thank you for taking the time to leave a review. We understand that sometimes, despite every effort to provide the best service possible, some working relationships do not work out. In this instance, we are confident that we did our best to meet your needs, but unfortunately, it wasn't sufficient, which led to our decision to end the service. We can categorically and confidently state that a lot of the claims made in your review are in our opinion false. However, we also understand that this could be a matter of differing perspectives. We are immensely proud of the quality of our carers, who are highly trained, compassionate, and dedicated to providing the best care for our clients. We are also confident in our revamped management team, who are committed to delivering a professional and supportive service. We sincerely regret that your experience did not reflect the level of service we strive to provide, and we wish you and your mum all the best moving forward. Local Homecare.


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Review from J C (Friend of Client) published on 17 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff are very caring and helpful and kind to my friend.

Reply from Funbi Kuforiji, Registered Manager at Local Homecare Leeds

Thank you for your wonderful review. We're so pleased to hear that your friend has experienced such caring and kind support from our team. Our staff works hard to provide the best care and its heartwarming to know they've made a positive impact. If there's anything more we can do, please don't hesitate to reach out.


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Review from J L (Client) published on 17 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It's been fine. Staff are brilliant. Management's fine. Happy with care. Definitely recommend.

Reply from Funbi Kuforiji, Registered Manager at Local Homecare Leeds

Thank you for sharing your positive feedback. We're so glad to hear that you're satisfied with the care, as well as the service from our staff and management. Your recommendation is truly appreciated and we'll continue to strive to provide excellent service. If there's anything else we can assist with, please feel free to let us know.


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Review from B j (Father of Client) published on 10 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff are very punctual. Good manners. All wear personal protective equipment. All seem to adhere to the care plan which is so important. The company is easy to contact at any time and would recommend them. We have had other companies in the past and Local Homecare are the best.

Reply from Emily Walker, Registered Manager at Local Homecare Leeds

Thank you so much for your review. We are so pleased you are happy with the care.


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Review from V M (Daughter of Client) published on 14 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Local Homecare answered my call late on a Friday when no one else did. I needed to put some emergency care in place. They were round the next day to set up. The person who took the calls was beyond kind. I called many times and she was so patient and supportive.
The manager was thorough and reassuring.
She gave us all kinds of ideas on how to make life easier. She went above and beyond by putting us in touch with the local neighbourhood team.
All the members of staff who visited were cheerful and professional. I would highly recommend this provider.

Reply from Anita Khaira, Director at Local Homecare Leeds

Thank you for your lovely review. It's great to hear that you are happy with the service we provide.


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Review from Pamela R (Daughter of Client) published on 7 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The girls are very helpful and pleasant and engage with my mother. They are very understanding and chat with her. We are very satisfied with the service overall.

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Review from Valerie C (Client) published on 3 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A friendly and knowledgeable firm. The carers are most kind and helpful and soon put one at ease. I was so pleased to have their backup when I broke my leg. They did not push but saw how much I could do and assisted. A great help to me when I needed it

Reply from Anita Khaira, Director at Local Homecare Leeds

Thank you so much for your kind review, we are so pleased that you have healed well, it was a pleasure to meet you and to help you with your recovery.


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Review from J W (Daughter of Client) published on 10 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All the carers have gone above and beyond in recent weeks to help my father cope with his many ongoing health problems and my mother who has worsening dementia, giving the rest of the family much needed peace of mind. They have always been treated with dignity and respect. Sadly my father has just
passed away and my mother is now in a care home, but having the right care at home has allowed my parents to stay at home together for as long as possible

Reply from Anna Urwin, Registered Manager at Local Homecare Leeds

Thank you for your kind words, we were all saddened by the passing of your father - he was a real character! I am glad that your mother has settled into her care home, and that we were fortunate enough to know and care for them both.


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Review from Jonathan K (Client) published on 1 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with how the service is going. Spent time for walks all around surrounding areas, Yeadon and Bramhope. Regularly go to Pets at Home to buy birdseed, post office, Marks and Spencer.
Am planning to use the sessions to go back to the gymnasium.

Reply from Anna Urwin, Registered Manager at Local Homecare Leeds

Thank you for the review, we are delighted that you are happy with the service.


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Review from Elizabeth C (Daughter of Client) published on 30 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Provided an excellent service to my mum and family. Always helpful and caring, nothing was ever too much trouble. We used this company for six months before our mum went into full time care. The Registered Manager stands out in our family. Highly recommend.

Reply from Anna Urwin, Registered Manager at Local Homecare Leeds

Thank you for your kind words, looking after your mum was a privilege and a joy.


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Review from Joseph M (Client) published on 24 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The Management is excellent and the carers are all top class and very reliable. Any questions or concerns I have had have been dealt with promptly and effectively. The carers always go the extra mile and always treat me with dignity and respect.

Reply from Natasha Whitfield, Registered Manager at Local Homecare Leeds

Thank you so much for this amazing review, we are so glad you are so happy with the service provided to yourself.


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Review from Jessie I (Client) published on 3 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care has been first class.

Reply from Natasha Whitfield, Registered Manager at Local Homecare Leeds

Thank you for your kind review, at Local Homecare we always do everything we can to ensure we are delivering the highest standard of care at all times.


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Review from Sue K (Client) published on 14 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was very worried due to the size however they are not only 100% reliable but go the extra mile. They are kind, caring, and totally professional. I am impressed. Excellent Manager.

Reply from Natasha Whitfield, Registered Manager at Local Homecare Leeds

Thank you so much for your kind words. Local Homecare aim to provide the best care possible, we are so glad that we are able to provide a level of care you are happy with.


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Review from J M (Daughter of Client) published on 7 December 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have only been using Local Homecare for a couple of weeks for mum, (the girls come to make her lunch and sit with her for an hour and same again at tea time ) we have been very satisfied with the care she has received so far from her “dinner girls” as she calls them.

Reply from Natasha Whitfield, Registered Manager at Local Homecare Leeds

Thank you so much for your kind words and we are very happy to hear that you and your mum are happy with our amazing team of carers.


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Review from M M (Daughter of Client) published on 29 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I used this service for emergency care for my mum who has dementia.
They responded quickly with a visit to assess mum. The worker who did a night-shift with mum was very good and treated my mum with respect and dignity. I arranged the care in Scotland my mum lives in Leeds very impressed with how
quick it was arranged I would recommend this service.

Reply from Anita Khaira, Director at Local Homecare Leeds

Thank you so much for your kind review, it means a lot to us we could help you and your family.


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Review from D H (Son of Client) published on 26 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Local homecare are a very reliable company that you can rely on. The staff are extremely friendly and will do their utmost to help.

Reply from Natasha Whitfield, Manager at Local Homecare Leeds

Thank you so much for your kind review, our care team are here to help and are always willing to go that extra mile.


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Review from Jack B (Client) published on 26 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From management to care staff, we were over the moon with the thought of being cared for by these special people.
We are delighted to be looked after by such wonderful staff. Thank you.

Reply from Dale Thornton, Registered Manager at Local Homecare Leeds

Thank you for your kind review, at Local Homecare we always do everything we can to keep our service users happy.


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Review from S R (Client) published on 26 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the start of Homecare coming, I have found all the staff very helpful. They all are pleasant and friendly. If asked for help they do so willingly.

Reply from Dale Thornton, Registered Manager at Local Homecare Leeds

Thank you so much for your kind words, we train all of our care staff to a very high standard so they can deliver exceptional care.


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Current Review Score: 9.2 (9.196)

Overview of Review Score

The Review Score of 9.2 (9.196) out of 10 for Local Homecare Leeds is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.4 out of 5 from 9 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.8 out of 5 from 8 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.396 for Local Homecare Leeds is calculated as follows: ( (36 Excellents x 5) + (10 Goods x 4) + (2 Satisfactorys x 3) + (2 Poors x 2) + (3 Very Poors x 1) ) ÷ 53 Ratings = 4.396

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Local Homecare Leeds is based on 8 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 = 4.8

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 20 Jul 2022

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (3)

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Meet the Team (3)

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Funbi Tolulope Kuforiji

Job Title: Registered Manager

Joined: 2025

As a Registered Manager, I am responsible for overseeing the day-to-day operations of a care company providing domiciliary care to service users in their homes, ensuring high-quality care is delivered in compliance with regulatory standards. I manage a team of care staff, supervise the implementation of care plans, and ensure service user safety and well-being. I am also tasked with maintaining accurate records, handling staffing issues, and ensuring that all policies and procedures are followed. Additionally, I act as a liaison between patients, families, and regulatory bodies, addressing concerns and continuously striving to improve the overall service delivery.


Having worked in the care industry for many years, I feel that Local Homecare is truly a care provider that strives for the highest quality. To lead a team of staff who are highly motivated, passionate individuals is a real pleasure.


I work continuously to ensure we adhere to the principles of providing a Safe, caring, responsive, effective and well-led service.


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Safah Khushboo

Job Title: Care Coordinator

Joined: 2023

I am responsible for assessing patient needs, creating personalised care plans, and coordinating healthcare services delivered at each home. I ensure that care plans are being followed, monitor patient progress, and communicate with healthcare providers and families. My role also includes maintaining records, ensuring compliance with standards, updating records ensuring they're accurate and advocating for the patient’s well-being. I am also responsible for planning and organising the roster of care staff to ensure that patient needs are met efficiently according to staff availability.


I also work with all stakeholders in conjunction with the manager to ensure the delivery of top quality care service to all service users. I perform audits of staff performance, adherence and monitor their well being.


I also conduct quality assurance exercise to ensure we are, on a daily basis meeting the required standard of care.


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Sneha Sunaina

Job Title: Field Care Co-ordinator

Joined: 2025

I work a long side with the Care coordinator and I am responsible for overseeing and coordinating healthcare services for patients, primarily in home or community-based settings. I ensure that patients receive the necessary care and support. I am also responsible for planning and organising the roster of care staff to ensure that patient needs are met efficiently.


In case of an emergency, I will be the first backup for coverage a long with the team in the office.


I map staffing needs and perform real time assessment of client and staff needs. I also conduct spot checks on new recruits to ensure they are performing optimally.


Frequently Asked Questions about Local Homecare Leeds

What Type of Services does Local Homecare Leeds offer?

Local Homecare Leeds offers Home Care.

How many Carers does Local Homecare Leeds employ?

Local Homecare Leeds employs 50 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Local Homecare Leeds to verify any information. View our terms and conditions. Local Homecare Leeds has a Platinum Service – more info.