Local Homecare Leeds

First Floor, 1 Railsfield Mount, Leeds LS13 3AX
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9.2 37 Reviews
  • Local Homecare Leeds, Leeds
Receiving care from Local Homecare enables customers to receive care in the comfort of home, surrounded by loved ones and personal belongings.

Local Homecare understands the importance of retaining individuality and freedom throughout life, which is why the home care service provided is tailored to the needs of each individual customer. Local Homecare aims to promote independence as much as possible, they will always treat customers with dignity and respect.

Local Homecare ensures that their highly skilled staff not only put your mind at ease but exceed your expectations as their customer, this is all part of what makes Local Homecare so special.

The whole team of staff are rigorously checked and vetted, with in-depth training, before starting to deliver care and support services. Each customer will only have a small team of care workers introduced to retain continuity of care.

Local Homecare believes everyone deserves to live the life that they want, with the freedoms, choices and dignity that only exceptional support can bring.

Call today to discuss how Local Homecare can support.

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Care Provided by Local Homecare Leeds

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Local Homecare
  • Person in charge
  • Tolulope Kuforiji (Registered Manager)

Funding & Fees Guide for Local Homecare Leeds

  • Prices

  • Our private rates start from £30 per hour.

  • Discussed at assessment, we will always put the customer at the heart of any decision making.
    We also provide packages of support through Leeds and Bradford council services.

Local Homecare Leeds Reviews (37)

Total of 37, showing 21-37
9.2

Local Homecare Leeds has a Review Score of 9.2 (9.196) out of 10, based on 9 reviews in the last 2 years. Over all time Local Homecare Leeds has 37 reviews.

Overall Experience

  • 31
  • 4
  • 1
  • 0
  • 1

Date Published

37
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28

Review from N H (Client) published on 15 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff that come are very nice. They do s really good job. 7/10 for timekeeping.
We do have carers that are friendly and helpful.

Reply from Dale Thornton, Director at Local Homecare Leeds

Thank you for your positive words. I am glad the care that you receive is making a difference in your daily life.
I have passed on your feedback to the team.
Regards,
Dale.


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Review from Patrick H (Husband of Client) published on 19 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All carers extremely good at their job. They looked after my wife for 14 months. I was very pleased at everything they did to make her life as comfortable as possible. Once again, thank you girls so much. I can't fault any of them.

Reply from Anita Khaira, Director at Local Homecare Leeds

Thank you for your kind words.
I know the care staff held your wife close to their hearts and they were honoured to assist you both during their time with you.
Kind regards,
Dale.


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Review from M C (Friend of Client) published on 12 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My friend has care visits three times a day as, whilst she is not bedridden, she prefers to stay in bed as she has had several falls whilst going downstairs. The carers are friendly and respectful to my friend (believe me they would know from her if they were not).
There are no complaints about the
service she receives.
The only comment I have is that the carers do not seem to stay very long and my friend gets a bit concerned that she does not always know who is coming in the house, and general information regarding her needs are not always made known.

Reply from Dale Thornton, Registered Manager at Local Homecare Leeds

Thank you for your feedback and we are glad to hear that it is felt the standard of care your friend receives is very good. Local Homecare has invested heavily in electronic monitoring systems which eliminates people leaving calls before the duration so I would like to assure you that having reviewed the data the calls commissioned are fulfilled and care staff often stay longer than planned. We also believe in a continuity of care and having reviewed care visits, your friend's team is a small one made up of 5 care staff.
Kind regards Dale


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Review from David O (Son of Client) published on 18 February 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The service our mum received is very good. Staff are patient, caring and kind. We have continuity in service provided which is appreciated. Nothing is too much trouble - always happy to help.

Reply from Dale Thornton, manager at Local Homecare Leeds

Thank you, David, for your kind words I have passed on your feedback to all the team. Regards, Dale.


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Review from L B (Client) published on 15 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

I don't need much doing just now but I am sure if I asked for more help I would get it.
Most of the lady's ask if I need anything before they go. All I would say is it would be nice to have regular times. I don't understand why the times vary so much when in the beginning we arranged what times to
have?

Reply from Donna Worth, Registered Manager at Local Homecare Leeds

Many thanks for your review. After our recent conversation on the telephone, I am delighted that you are now much happier with our service and the timings have been adjusted to suit you better. We try our best to respond to every client's needs wherever possible.


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Review from Stephen C (Son of Client) published on 3 March 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

First time I have organised carers to come in for 1 hour a day for a week, whilst my elderly mum was staying with us. She has very limited mobility these days and needs support with looking after herself. They were excellent going above and beyond and so professional.
My mum was very happy with
how they looked after her. Very impressed - will definitely be using Kare Plus Leeds again. Highly recommend them.

Reply from Donna Worth at Local Homecare Leeds

It has been a pleasure being part of your Mums visits, thank you from all the Team at KarePlus for your kind words.


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Review from Rita B (Wife of Client) published on 18 February 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This is our first time using Kare Plus and I am pleased to say it was a complete success. My husband said that the carers were very friendly and very helpful. Such peace of mind when I am not here. We will certainly be calling on them again.

Reply from Donna Worth, Registered Manager at Local Homecare Leeds

Many thanks for your lovely review. We will be delighted to provide our services to you again soon.


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Review from Ali O (Daughter of Client) published on 30 January 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Having had a bitter experience with our previous provider I am delighted to say that Kare Plus has been amazing over the past 2 months we have been using them.
They listen to the needs of the client/family and ensure this is met by their team of carers. We have cameras in the home so we can check
on Mum regularly and so can see the care that is given too. They arrive in the allotted time frame, they carry out tasks as requested, you can contact them via phone/text message with additional instructions or changes to requirements and these are answered promptly and passed on to the carer attending.
The staff are all lovely, they chat with Mum and take great care of her just as we wanted. This has taken a great weight off us as a family knowing she is being looked after and we appreciate it.

Reply from Donna Worth, Registered Manager at Local Homecare Leeds

Thank you for your review, we are happy that your care experience has improved. Our team of carers enjoy caring for your mum and it is a pleasure to have your mum as one of our clients.


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Review from D H (Client) published on 14 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Kare Plus is a care agency who treat me with respect, dignity and understanding. Carers are professional and friendly at all times. Simply a breath of fresh air.

Reply from Helen Tibbs at Local Homecare Leeds

Many thanks for your kind review. All of my staff are trained in the importance of treating their customers respectfully and with dignity. We all concentrate on the person and not the illness or disability, and promote independence at all times.


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Review from Kay T (Daughter of Client) published on 4 October 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

It’s very comforting to know, that someone is going to see mum on days I cannot be there. The carers visit mum for 30 mins, arrive at the time arranged and it's generally the same few carers, so she gets used to certain faces. Mum says the carers are very pleasant and she enjoys having a chat in a morning.
The days we need Kare Plus vary from week to week but Kare Plus are very flexible which is a great help. Would definitely recommend.

Reply from Helen Tibbs at Local Homecare Leeds

Many thanks for your kind review. Flexibility is an important part of the service we provide, and providing a regular team of care workers is also important to us and our customers. I am glad we can give you peace of mind knowing someone is seeing Mum on the days you are not able to be there.


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Review from Marie B (Client) published on 22 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My helper has completely turned my world around. So helpful, caring and good company. She has sorted all my untidy cupboards, defrosted my freezer and put all my frozen food in order where I can find it. My life is so much easier and organised - wouldn't want to do without her.

Reply from Helen Tibbs at Local Homecare Leeds

Many thanks for your kind review. So pleased to hear that the service is helping you so much. Homecare is so much more than just helping people with their personal care. It should incorporate all aspects of a person's life, and I am glad that the care worker is making your life easier for you.


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Review from Adrian B (Son of Client) published on 22 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Kare Plus Leeds are providing a caring and efficient service. Their reliability and timekeeping have been good and the carers are well trained, friendly and conscientious. Although individual carers vary in their approach and they maintain good continuity by completing the log-book after each visit.
The service manager also visits occasionally to ensure standards are maintained. Hygiene, health and safety standards have been very good.

Reply from Helen Tibbs at Local Homecare Leeds

Many thanks for your kind review. We work hard to ensure we provide a high-quality service. This includes thorough training for all of the staff and regular monitoring visits to ensure the service being provided meets the needs of the customer and is being delivered to our high standards.


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Review from Anna D (Daughter of Client) published on 1 August 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father requires end of life home care and we were apprehensive about finding suitable carers. We were unhappy with the choice presented to us by another provider and opted to employ private carers after speaking to the Leeds Kare manager who was helpful, knowledgeable, caring and readily met with
us to discuss my father's needs. We have been absolutely delighted with the organisation of the care provided. The carers are a small team who treat my dad with respect, humour and kindness and are all very well trained and supervised. We definitely made the right choice and hope others can benefit from such a committed team in the future following their review by the CQC and approval for Kare Plus Leeds to provide another provider Continuing Care. Thank you to all concerned at Kare Plus Leeds for making this difficult time so much better than it might have been.

Reply from Helen Tibbs at Local Homecare Leeds

Many thanks for your very kind review. Kare Plus provides a high-quality care service and when delivering End of Life support, it is as important for us to support the family as it is the customer through this difficult time. Dignity, respect and an appropriate sense of humour ease the apprehensions of the customer and make accepting the care offered so much easier.


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Review from James H (Client) published on 26 June 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent service received, very caring and considerate. The overall standard, care and support given was excellent. Would definitely recommend.

Reply from Helen Tibbs at Local Homecare Leeds

Many thanks for your review. We strive to provide a high-quality service and match suitable care workers to each of our customers.


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Review from David W (Son of Client) published on 6 June 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Sometimes it's difficult for an older person to accept help. Kare Plus have been excellent with my mum, their staff are considerate and when needed, sympathetic, and despite her initial reservations, she now looks forward to their visits.

Reply from Helen Tibbs at Local Homecare Leeds

Many thanks for your positive review.
We strive to provide consistency with our care workers to enable the customers to get used to the support and build good relationships with their carers. By promoting independence the customer does not feel like their life is being taken over, and then often looks forward to the care worker visiting them. I am glad it is working in this way with Mum.


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Review from Janet T (Daughter of Client) published on 20 May 2019
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The care of my mum is consistent and the carer understands the needs of my mum. She has formed a good relationship with my mum.
The carer is patient and friendly and shares information in an appropriate manner.

Reply from Helen Tibbs at Local Homecare Leeds

Thank you for your positive review.
We always try to match the carer with the customer and keep consistency to enable a relationship to develop.
Information sharing is an important part of the support we give.


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Review from Yvonne M (Daughter of Client) published on 17 May 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Kare Plus Leeds have been helping my parents for a couple of months now and I would highly recommend them. We have the same member of staff which suits us as she does a good job and my parents find her very friendly. We have a full hour as opposed to the last company that took travel time between clients
within the hour so we often only had 45 minutes and they can be flexible which helps.

Reply from Helen Tibbs at Local Homecare Leeds

Thank you for your positive review.
We constantly strive to provide a high quality, consistent service to our customers, and appreciate the confirmation that we are achieving this with your parents. We are always happy to help in any way we can.


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Current Review Score: 9.2 (9.196)

Overview of Review Score

The Review Score of 9.2 (9.196) out of 10 for Local Homecare Leeds is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.4 out of 5 from 9 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.8 out of 5 from 8 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.396 for Local Homecare Leeds is calculated as follows: ( (36 Excellents x 5) + (10 Goods x 4) + (2 Satisfactorys x 3) + (2 Poors x 2) + (3 Very Poors x 1) ) ÷ 53 Ratings = 4.396

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Local Homecare Leeds is based on 8 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 = 4.8

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 20 Jul 2022

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (3)

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Meet the Team (3)

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Funbi Tolulope Kuforiji

Job Title: Registered Manager

Joined: 2025

As a Registered Manager, I am responsible for overseeing the day-to-day operations of a care company providing domiciliary care to service users in their homes, ensuring high-quality care is delivered in compliance with regulatory standards. I manage a team of care staff, supervise the implementation of care plans, and ensure service user safety and well-being. I am also tasked with maintaining accurate records, handling staffing issues, and ensuring that all policies and procedures are followed. Additionally, I act as a liaison between patients, families, and regulatory bodies, addressing concerns and continuously striving to improve the overall service delivery.


Having worked in the care industry for many years, I feel that Local Homecare is truly a care provider that strives for the highest quality. To lead a team of staff who are highly motivated, passionate individuals is a real pleasure.


I work continuously to ensure we adhere to the principles of providing a Safe, caring, responsive, effective and well-led service.


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Safah Khushboo

Job Title: Care Coordinator

Joined: 2023

I am responsible for assessing patient needs, creating personalised care plans, and coordinating healthcare services delivered at each home. I ensure that care plans are being followed, monitor patient progress, and communicate with healthcare providers and families. My role also includes maintaining records, ensuring compliance with standards, updating records ensuring they're accurate and advocating for the patient’s well-being. I am also responsible for planning and organising the roster of care staff to ensure that patient needs are met efficiently according to staff availability.


I also work with all stakeholders in conjunction with the manager to ensure the delivery of top quality care service to all service users. I perform audits of staff performance, adherence and monitor their well being.


I also conduct quality assurance exercise to ensure we are, on a daily basis meeting the required standard of care.


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Sneha Sunaina

Job Title: Field Care Co-ordinator

Joined: 2025

I work a long side with the Care coordinator and I am responsible for overseeing and coordinating healthcare services for patients, primarily in home or community-based settings. I ensure that patients receive the necessary care and support. I am also responsible for planning and organising the roster of care staff to ensure that patient needs are met efficiently.


In case of an emergency, I will be the first backup for coverage a long with the team in the office.


I map staffing needs and perform real time assessment of client and staff needs. I also conduct spot checks on new recruits to ensure they are performing optimally.


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