Active Homecare Ltd

First Floor, The Barn, Sewell Lane, Sewell, Dunstable LU6 1RP
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9.9 33 Reviews
  • Active Homecare Ltd, Dunstable
Active Homecare Ltd is a bespoke family run domiciliary care service that provides high quality, compassionate care to adults in the comfort of their own home in Dunstable and the surrounding villages as well as Toddington, Westoning, Harlington, Flitwick and Ampthill.

Active Homecare strives to provide personalised care packages that are individual to the client's needs, promoting independence to those who wish to continue to live their life to the full at home. A reliable, flexible, friendly homecare service, the company provides personal care, medication management, dementia care, companionship and support to those with physical or sensory impairments as well as a compassionate end of life care.

Active Homecare feels it is very important for the care team to build a good rapport with the clients. The management team are very involved in each client's care and you will see them regularly on visits or phoning for further feedback on the service. There is a small team of experienced care assistants that will always go above and beyond for their clients, ensuring they remain safe within their own home as well as trying to keep them involved in the community by supporting them with activities.

Active Homecare works closely with clients, their families and other services to ensure that they have everything in place they require to lead a good quality of life while remaining in the comfort of their own home.

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Care Provided by Active Homecare Ltd

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • Medication Assistance
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • Adult Home Care (18+)
  • Personal Care (on a contracted hours basis)

Good to Know

  • Owner
  • Active Homecare Ltd
  • Person in charge
  • Laura Hayman (Registered Manager)

Active Homecare Ltd Reviews (33)

Total of 33, showing 1-20
9.9

Active Homecare Ltd has a Review Score of 9.9 (9.881) out of 10, based on 9 reviews in the last 2 years. Over all time Active Homecare Ltd has 33 reviews.

Overall Experience

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Date Published

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Review from Darren E (Son of Client) published on 2 April 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mother was left physically disabled after multiple hip operations due to a heavy fall. She was clearly in need of some help at home. I found Active Homecare online, reviews were good and they were based in Dunstable rather than a larger, national business who had people who could deliver a service.
From the outset they listened carefully and clearly understood my Mums needs. At the first introduction appointment they were keen not only to assist her in her basic needs but help with her recovery. With daily exercises shown and practiced together (these went from the most basic form, but she needed to start somewhere) my Mum slowly recovered to a stage where she is now mobile enough not to require care at home. I doubt my Mum would where she is now without such a positive support from the Active Homecare team, who along with her determination helped her achieve her goals. I'd be happy to recommend them to anyone.

Reply from Laura Maelzer, Registered Manager at Active Homecare Ltd

It was a pleasure to care for your mum. Thank you for your kind review.


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Review from Ella G (Daughter of Client) published on 14 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad genuinely enjoys every visit that he has with the girls the improvement dad has made since Active homecare have been coming is great, improving his social skills, assisting him on physio, giving him the confidence. The girls really and truly are amazing. I love coming home from work to hear about
his day with the girls. The help we have had over the months has been impeccable, as a family we have really benifited from the girls and are forever grateful.

Reply from Laura Maelzer, Registered Manager at Active Homecare Ltd

Its been a pleasure thank you so much for your feedback.


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Review from Y J (Daughter of Client) published on 18 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I contacted Active Homecare after my mother had a nasty fall resulting in a complex injury. I was in a bit of a state myself and wasn't really sure how they would be able to help but Active Homecare were fantastic. They made time to visit Mum the morning after my call. They made sure she was comfortable
and talked through what support they could offer. Accepting help was difficult for my independent mum but on meeting the manager, she was reassured and comfortable to accept support with her personal care until she recovered from the shock and started to feel better. The member of staff providing the care was kind and friendly and Mum was treated with dignity, patience and respect throughout. Active Homecare also stayed in regular contact with me, providing much needed reassurance and advice. They really helped me and mum through a difficult time. I wholeheartedly recommend Active Homecare.

Reply from Laura Maelzer, Registered Manager at Active Homecare Ltd

Thank you, it was a pleasure to care for your mum.


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Review from H N (Granddaughter of Client) published on 6 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am so impressed with the team at Active Homecare, management came out very quickly to do an assessment and the team gave amazing care to my nan, she said they felt like family. Thank you so so much, you guys made the process so much easier and helped support me before her passing. If anyone is looking
I can not recommend them enough, they go above and beyond and this is exactly what you expect from a loved one.

Reply from Laura Maelzer, Registered Manager at Active Homecare Ltd

It was our pleasure! Thank you so much for your kind review!


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Review from Nicola R (Daughter of Client) published on 25 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Active Homecare Ltd have been visiting my mother for over 18 months and their service has been second to none. The staff are friendly, caring and professional and they always treat my mum with empathy and dignity. They all complete their work with a smile and never react to Mum's moods or let Mum's
moods affect them. Cannot recommend them highly enough.

Reply from Laura Hayman, Registered Manager at Active Homecare Ltd

Thank you so much, it is a pleasure to care for your mum.


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Review from R C (Wife of Client) published on 25 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found I am pleased with everything, the staff are polite, courteous, kind and on time. They treat you with respect and communicate with you and are willing when able to fit in with our own plans.

Reply from Laura Hayman, Registered Manager at Active Homecare Ltd

Thank you, it has been a pleasure to support you and your husband.


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Review from Graham A (Son of Client) published on 22 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I needed to find a care provider for my mum as her 28-day care was due to end, I had no previous experience in this but a cousin recommended Active Homecare. I had an initial meeting with the management and was impressed by the professionalism shown and this has carried on since we've used them. My
mum absolutely loves all the carers and actually looks forward to the visits, we're kept informed of any changes or decisions made by the management team. I wouldn't hesitate in recommending this company to anyone looking for a care provider.

Reply from Laura Hayman, Registered Manager at Active Homecare Ltd

It has been a pleasure caring for your mum. Thank you for the lovely feedback.


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Review from M H (Client) published on 23 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Active Homecare has proven to be excellent. My husband and I have had no links to any homecare apart from now so know nothing! We were informed and advised to contact Active Homecare as they were well recommended by our neighbours. I cannot tell you how lovely and helpful all their carers are. Obviously,
they are several carers that make us laugh and feel human even during either a strip wash or shower. All come to my bedroom with a happy, smiling faces and such a caring nature. I would make personal friends with all of them. That's how professional and caring they are. A joy to have their company! Very professional and well-educated in health and safety. Will be very happy to recommend it.

Reply from Laura Hayman, Registered Manager at Active Homecare Ltd

It’s an absolute pleasure, thank you for your lovely feedback!


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Review from Sue R (Daughter of Client) published on 3 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We used Active Homecare from Sept 2021 until March 2023. The ladies who cared for Mum were always respectful, cheerful, caring and responsive to her changing needs. Because of her frailty, we used CCTV and saw that carers were just as kind, warm and caring to Mum when we were not there as when we were
present. They really made us feel that we were a team looking after Mum. They consistently demonstrated a skilful balance between respect e.g. asking permission or giving forewarning of intimate care - and using humour and affection which enabled them to build a strong relationship with Mum and our family, sensitively recognising and responding to our feelings as Mum declined. The importance of training and staff development was consistently evident. They liaised effectively with our GP and other agencies to ensure the provision of equipment, physio and other care needs. I was moved that so many of them wanted to attend her funeral and that leaders ensured that all were able to do so.

Reply from Laura Hayman, Registered Manager at Active Homecare Ltd

Thank you, it was an absolute pleasure to care for your mum.


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Review from Julie T (Daughter of Client) published on 5 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We are very grateful for the wonderful care Active Homecare gave to our mum in her last two years. She was very appreciative of the care that the team and their nurse manager provided and always enjoyed their visits.
Active Homecare’s kind and professional care made it possible for Mum to stay in
the comfort of her home and with her family, which was always her wish. For us, one of the nicest things was to see how the staff could all still make Mum laugh about something or get her to smile, even when she was quite sleepy. My husband is a semi-retired senior nurse, he very much admired the high quality of care and how well the team worked with the GP, District Nurses and Occupational Therapist.
We feel privileged to have found such a nice team of people to look after Mum. While it is sad to say goodbye to Mum, we will always be grateful for the way the team all helped to make her last few months at home so comfortable and memorable in the best way we could hope for.

Reply from Laura Hayman, Registered Manager at Active Homecare Ltd

It was an absolute pleasure, we miss you all. Thank you.


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Review from Tracy H (Client) published on 7 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Active Homecare has helped me in many ways over the past 3 years. I met them first as a carer for my father, then helping with my mum who has Alzheimer’s, and since September caring for myself whilst I go through chemotherapy. They offer practical solutions, dignified care and nothing is too much trouble.
They even prep my home so it’s ready for when I’m home from having treatment or in hospital. I wouldn’t hesitate recommending them to anyone, I really wouldn’t trust anyone else in my home and my carer will help me with anything, nothing is too much trouble from personal care for me, my medication, shopping, cleaning, taking me out for fresh air or just chatting and making me something to eat and drink. I also like that the manager stays in contact checking everything is ok and asking if there is anything else they can do.

Reply from Laura Hayman, Registered Manager at Active Homecare Ltd

Thank you, Tracy, it has been an absolute pleasure!


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Review from Karen H (Daughter of Client) published on 24 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

In 2021 when both my elderly parents were struggling with health problems a friend recommended Active Homecare. My mum was reluctant at first, especially with the covid situation but they soon gained her trust and she looked forward to seeing them. Dad continued with Active after Mum sadly passed away
and he has found their emotional support a great help as he adjusts to living alone. Every member of the team is friendly and compassionate, pointing out any areas of concern to the family if and when they crop up. They certainly are Active Angels to us!

Reply from Laura Hayman, Registered Manager at Active Homecare Ltd

Thank you so much, it has been an absolute pleasure!


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Review from Sophie W (Granddaughter of Client) published on 23 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Absolutely fantastic service from the very first phone call made. Friendly, approachable, kind and loving. All workers are so loved by my nan which is a fantastic feeling when they are there so frequently.

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Review from Andrea W (Daughter of Client) published on 4 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am happily astounded and amazed by the level of care and service this fabulous company have shown to my poorly Dad. Within the first week, he felt he knew them, and they knew him - and listened to what he wanted, and did what he needed. They are highly trained, reliable, professional and efficient
- all whilst placing my Dad's needs as the priority. The compassion, care, love, and laughter they've shared in these first 5 weeks has been tremendous and I cannot recommend them strongly enough. For the first time since Dad started needing care, I can relax, safe and happy in the knowledge that he is being cared for in the way he needs, and deserves.

Reply from Laura Hayman, Registered Manager at Active Homecare Ltd

Thank you so much for your feedback, it's our pleasure.


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Review from J D (Daughter of Client) published on 2 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Wow. We have had two previous care companies, and neither cared! We changed to Active Homecare and both my parents and myself are delighted. They care for both my parents. Could never ask for anything more. Lovely carers, great company. They turn up on time. Do everything that’s asked of them. I cannot
be happier. They have made life so much better. Thank you all. Excellent care. 100%

Reply from Laura Hayman, Registered Manager at Active Homecare Ltd

Thank you so much, it's a pleasure to care for them.


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Review from Lorna O (Wife of Client) published on 29 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We were very impressed and happy with all the carers. They were kind, gentle and happy and very helpful, polite, and caring. The management went out of their way to help in any way. A big thank you to all.

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Review from Joy C (Sister-in-law of Client) published on 25 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Feel confident that my brother-in-law is being looked after. Impressed with the fact that I can always get hold of the managers to talk to them if I have any concerns. Their advice has been very helpful in the past.

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Review from Barbara G (Client) published on 18 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All carers are extremely good and on very friendly terms. I would add that one of them is too thorough and puts things away out of reach. Anyway, top marks to all of them.

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Review from R M (Daughter of Client) published on 17 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are diligent in their care of the client and show good awareness of needs. Communication with family is excellent and good records are kept. Carers are friendly and helpful putting the client at ease at all times. One small area of improvement I would like to see is invoices being fully itemised
rather than the weekly cost given. On the whole, an excellent service is provided.

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Review from Jean W (Client) assisted by family/friend published on 9 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I'm very happy with this service. All the ladies are good and caring and meet my needs well.

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Current Review Score: 9.9 (9.881)

Overview of Review Score

The Review Score of 9.9 (9.881) out of 10 for Active Homecare Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 9 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 9 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.981 for Active Homecare Ltd is calculated as follows: ( (53 Excellents x 5) + (1 Goods x 4) ) ÷ 54 Ratings = 4.981

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Active Homecare Ltd is based on 9 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 = 4.9

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 13 Dec 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (3)

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Meet the Team (13)

Laura

Laura Maelzer

Job Title: Registered Manager

Joined: 2019

Laura Maelzer is the founder and Registered Manager at Active Homecare. Laura has worked in the community setting for many years as a Registered Community Nurse. She then completed a postgraduate diploma in Specialist District Nursing to enhance her knowledge in leadership and management so she could successfully lead a team of nurses. Laura is passionate about personalised care and uniquely tailoring care plans to meet the client's individual needs. Laura ensures that all staff are up to date with all training required to care for our clients, and focuses on client assessments and quality control.


Vicky

Vicky Urwin

Job Title: Care Manager

Joined: 2020

Vicky is our Care Manager. She joined the Active Homecare team in January 2020 and manages the Active Homecare office along with seeing our lovely clients.


Vicky has a very kind, caring nature and nothing is ever too much trouble. She will always speak to you in a lovely manner on the phone and always has a smile on her face when she comes to visit.


Vicky has recently completed her level 5 in leadership and management in Adult Care.


Debbie

Debbie Proud

Job Title: Senior Community Care Assistant

Joined: 2019

Debbie joined Active Homecare in June 2019 as one of our Community Care Assistants. Debbie had previously worked as a housekeeper for many years for an elderly couple and gained a of experience in caring for the elderly, housekeeping and managing a small team. Debbie is an experienced carer who is extremely caring and goes above and beyond for her clients, she is always very professional and is always willing to support the Active Homecare Team. All our clients speak very highly of Debbie and we love hearing such positive feedback.


Hayley

Hayley Brown

Job Title: Senior Community Care Assistant

Joined: 2020

Hayley joined the Active Homecare team in March 2020 as one of our Community Care Assistants. Hayley was previously a foster carer looking after infants, before working in care for many years. Hayley brings many ideas and experience to the team, Hayley would like to further her career in care and we at Active would love to support her with this. Hayley has a very calm and patient nature, she loves to talk to the clients and build a relationship with them.


Angela

Angela Dobinson

Job Title: Senior Community Care Assistant/In-house Trainer

Joined: 2020

Angela joined the Active Homecare team in December 2020. She is kind, and caring and will go above and beyond for all her clients. She has built up some great relationships with her clients and always puts a smile on their faces. Recently Angela completed her Level 3 in teaching and education and has now been appointed the role of our trainer. All mandatory training will now be delivered in-house.


Tara

Tara Bithrey

Job Title: Community Care Assistant

Joined: 2020

Tara joined Active Homecare in May 2020. Tara has a very calming and kind nature. She has built up some brilliant relationships with her clients since she has joined who love to see her when she visits. Tara is committed to giving our clients the highest level of support and care within their own home. She will always go above and beyond for her clients and is a highly valued member of the team. Tara has recently completed her certificate for The Care and Management of Diabetes and is now our diabetes champion.


Dee

Dee Murphy

Job Title: Community Care Assistant

Joined: 2021

Dee joined Active Homecare in March 2021. She has built up some great relationships with her clients and always provides a high standard of personalised and person-centred care. As well as mandatory training Dee has completed certificates Level 1 in Mental health and Level 3 end of life care. Always arriving at visits with her lovely smile and kind nature, you will see Dee on our evening and weekend rounds.


Ateeka

Ateeka Saleem

Job Title: Community Care Assistant

Joined: 2023

Ateeka joined the Active Homecare team in 2023, our clients absolutely love her bubbly and happy personality. She always manages to put a smile on the clients and staff members' faces. Ateeka has completed all her mandatory training and recently attended the catheter care course.


Jane

Jane Kent

Job Title: Community Care Assistant

Joined: 2023

Jane has recently joined our team. She has now completed all of her mandatory training and shadow shifts. Jane is building up some great relationships with our clients and has settled really well into the team. We look forward to the future with her in our team.


Grace

Grace Maelzer

Job Title: Bank Community Care Assistant

Joined: 2023

Grace joined our team earlier this year. She has settled really well into the team and has completed all of her mandatory training as well as attending catheter care training. Grace is really enjoying the role and has built some really good relationships with her clients. Grace will continue to attend extra training to develop in her role.


Angela

Angela Hayman

Job Title: Bank Community Care Assistant

Joined: 2019

Angela is our flexible worker who joined the team at the start of Active Homecare's journey. Previous roles include senior special needs assistant and has worked in many care homes. Our clients love seeing Angela when she is out on visits.


Carol

Carol Urwin

Job Title: Office Administrator

Joined: 2021

Carol joined the team in June 2021. She has undertaken many roles in local government for over 40 years, most recently as the Town Clerk for Kempston Town Council.


After retiring, she decided to try something entirely different and is really enjoying working in the care sector with such a friendly and lovely team


Beth

Beth Coombs

Job Title: Community Care Assistant

Joined: 2023

Beth joined us in November 2023, she brings lots of experience and knowledge from working in the social care industry. Beth goes out to see our clients at the weekend and has built up some lovely relationships. She is caring and kind and nothing is ever too much.


Frequently Asked Questions about Active Homecare Ltd

What Type of Services does Active Homecare Ltd offer?

Active Homecare Ltd offers Home Care.

How many Carers does Active Homecare Ltd employ?

Active Homecare Ltd employs 15 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Active Homecare Ltd to verify any information. View our terms and conditions. Active Homecare Ltd has an Enhanced Service – more info.