Active Homecare Ltd

First Floor, The Barn, Sewell Lane, Sewell, Dunstable LU6 1RP
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9.9 33 Reviews
Active Homecare Ltd is a bespoke family run domiciliary care service that provides high quality, compassionate care to adults in the comfort of their own home in Dunstable and the surrounding villages as well as Toddington, Westoning, Harlington, Flitwick and Ampthill.

Active Homecare strives to provide personalised care packages that are individual to the client's needs, promoting independence to those who wish to continue to live their life to the full at home. A reliable, flexible, friendly homecare service, the company provides personal care, medication management, dementia care, companionship and support to those with physical or sensory impairments as well as a compassionate end of life care.

Active Homecare feels it is very important for the care team to build a good rapport with the clients. The management team are very involved in each client's care and you will see them regularly on visits or phoning for further feedback on the service. There is a small team of experienced care assistants that will always go above and beyond for their clients, ensuring they remain safe within their own home as well as trying to keep them involved in the community by supporting them with activities.

Active Homecare works closely with clients, their families and other services to ensure that they have everything in place they require to lead a good quality of life while remaining in the comfort of their own home.
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Care Provided by Active Homecare Ltd

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • Medication Assistance
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • Adult Home Care (18+)
  • Personal Care (on a contracted hours basis)

Good to Know

  • Owner
  • Active Homecare Ltd
  • Person in charge
  • Laura Hayman (Registered Manager)

Active Homecare Ltd Reviews (33)

Total of 33, showing 21-33
9.9

Active Homecare Ltd has a Review Score of 9.9 (9.881) out of 10, based on 9 reviews in the last 2 years. Over all time Active Homecare Ltd has 33 reviews.

Overall Experience

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Date Published

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Review from Melvin B (Client) assisted by family/friend published on 3 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Great support to both the client and wife. Help beyond, like arranging swimming and risk assessment of swimming pool and changing area. Also, assist with swimming.

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Review from Patricia F (Client) published on 28 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been in receipt of care from this company for the past two years and cannot praise them enough. They look after my pastoral care as I have mobility problems and cannot walk without the use of either a walking frame or crutches. These carers are second to none. Having been in receipt of other
caring companies who did not care at all. I was so lucky to find this company and am absolutely delighted with the care. They cannot do enough for you and they are efficient, always on time and are very kind.

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Review from Valerie W (Daughter of Client) published on 28 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From my first enquiry for a carer for my mother, I have found Active Homecare professional. The carers are efficient, friendly, cheerful and capable, and always attentive to Mother's needs.

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Review from Julie W (Daughter of Client) published on 21 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This home care provider really does care! Active Homecare are providing the care and support that my parents need and in exactly the way they want it. Without exception, every staff member is friendly, shows respect for both my parents and their home. They help Mum do things the way she wants them
done and in a happy way that nothing is any trouble. The package is individualised to meet the needs. The carers arrive on time and my parents always know who to expect. The staff are all doing a job they love and are obviously well supported by their managers. Well done to all involved you are truly making a difference.

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Review from Mark C (Son of Client) published on 17 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has Parkinson's and he has been struggling with day to day activities, the carers from Active Homecare call in two times a day to help with getting up and dressed and going to bed in the evening, both my Mother and Father are really happy with great service all of the team supply.

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Review from Alison B (Daughter of Client) published on 22 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My family has benefitted from the exemplary care provided by Active Homecare for 12 months now and it seemed the right time to say that their standard of care, compassion, reliability, and professionalism is unsurpassed. The manager instils the highest of standards and values in her team who, without
exception, provide a truly outstanding service. My Mum really looks forward to their visits. The team are friendly, positive, caring and all genuinely love their work. They cannot do enough for my Mum and have on many occasions gone way above what could reasonably be expected of them. They take the initiative with any health concerns and have on many occasions made direct contact with the Doctor and organised prescriptions which they have also later collected. We cannot recommend them highly enough.

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Review from Tina M (Daughter of Client) published on 31 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

It took our family a good year to get the right care in place for our father. Our father's carer has fitted in so quickly and is exemplary. We can finally relax knowing that dad is met with the needs required.

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Review from Ray K (Son of Client) published on 10 December 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent service, very understanding.
All carers had a personal and helpful approach and attended to my mum's needs on all visits. The owner even dealt with my mother's doctor on my behalf several times. Highly rated for the team - faultless service. All praise well deserved.

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Review from Angela C (Daughter of Client) published on 17 September 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The Manager of Active Homecare, Dunstable and all her staff are simply amazing.
They have been absolutely key in helping our Mum on the road to recovery and also in reminding our Dad when he forgets things. We couldn't have done without them during this difficult time. Their caring professionalism
is outstanding and they were so kind and patient with our parents. They also, when needed liaised with other healthcare professionals on our behalf and communicated with us constantly. Just as importantly and above all, they were friendly faces for our parents to see and have a laugh with during this strange COVID-19 year. I would recommend this caring company to anyone.

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Review from Fiona B (Wife of Client) published on 13 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

In December 2019 I was looking for a new care company to assist my husband for showering, dressing and breakfast aid. I am very happy to report that I was recommended to contact Active Homecare Ltd and we have never looked back.

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Review from maxine m (Client) published on 24 October 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Active Homecare, I honestly could not recommend them enough. I stumbled upon this relatively new company after my last care agency dropped me at very short notice. I found the manager of Active Homecare when I rang central beds for recommendations of a care agency. And so my journey began.
The manager
came to my home and assessed my home and needs within a couple of days.
she was immediately very very amiable and I had no problem at all welcoming her in my home to care for predominantly myself but also to include my teenage daughter and my dog.
Everything in my life has just improved since being with this care agency.
my home is well maintained my living facilities are kept clean and usable. My healthy meals and beverages are prepared for myself and my daughter without fault.
All this has had a knock-on effect on myself and my daughter, with friends and close family or commenting on my uplift in mood and general approach to my uplift in life.
Thank you to all the active team!

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Review from Colin W (Client) published on 31 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From my point of view, help in the home is most welcome. Plus someone considerate is also a comfort and trustworthy.

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Review from Irene J (Client) published on 29 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My carer is very caring and professional in her work. She is very caring and helps me with any little problems I may have.
I look forward to her visits every day.

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Current Review Score: 9.9 (9.881)

Overview of Review Score

The Review Score of 9.9 (9.881) out of 10 for Active Homecare Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 9 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 9 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.981 for Active Homecare Ltd is calculated as follows: ( (53 Excellents x 5) + (1 Goods x 4) ) ÷ 54 Ratings = 4.981

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Active Homecare Ltd is based on 9 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 = 4.9

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 13 Dec 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (3)

Highly Commended Frontline Leader

Recipient: Active Homecare Ltd

Date: Friday 09 Jun 2023 More details

Top 20 Home Care Providers East of England 2023

Recipient: Active Homecare Ltd

Date: Wednesday 31 May 2023 More details

High Commended

Recipient: Active Homecare Ltd

Date: Friday 04 Nov 2022 More details

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Meet the Team (13)

Laura

Laura Maelzer

Job Title: Registered Manager

Joined: 2019

Laura Maelzer is the founder and Registered Manager at Active Homecare. Laura has worked in the community setting for many years as a Registered Community Nurse. She then completed a postgraduate diploma in Specialist District Nursing to enhance her knowledge in leadership and management so she could successfully lead a team of nurses. Laura is passionate about personalised care and uniquely tailoring care plans to meet the client's individual needs. Laura ensures that all staff are up to date with all training required to care for our clients, and focuses on client assessments and quality control.

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Vicky

Vicky Urwin

Job Title: Care Manager

Joined: 2020

Vicky is our Care Manager. She joined the Active Homecare team in January 2020 and manages the Active Homecare office along with seeing our lovely clients.

Vicky has a very kind, caring nature and nothing is ever too much trouble. She will always speak to you in a lovely manner on the phone and always has a smile on her face when she comes to visit.

Vicky has recently completed her level 5 in leadership and management in Adult Care.

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Debbie

Debbie Proud

Job Title: Senior Community Care Assistant

Joined: 2019

Debbie joined Active Homecare in June 2019 as one of our Community Care Assistants. Debbie had previously worked as a housekeeper for many years for an elderly couple and gained a of experience in caring for the elderly, housekeeping and managing a small team. Debbie is an experienced carer who is extremely caring and goes above and beyond for her clients, she is always very professional and is always willing to support the Active Homecare Team. All our clients speak very highly of Debbie and we love hearing such positive feedback.

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Hayley

Hayley Brown

Job Title: Senior Community Care Assistant

Joined: 2020

Hayley joined the Active Homecare team in March 2020 as one of our Community Care Assistants. Hayley was previously a foster carer looking after infants, before working in care for many years. Hayley brings many ideas and experience to the team, Hayley would like to further her career in care and we at Active would love to support her with this. Hayley has a very calm and patient nature, she loves to talk to the clients and build a relationship with them.

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Angela

Angela Dobinson

Job Title: Senior Community Care Assistant/In-house Trainer

Joined: 2020

Angela joined the Active Homecare team in December 2020. She is kind, and caring and will go above and beyond for all her clients. She has built up some great relationships with her clients and always puts a smile on their faces. Recently Angela completed her Level 3 in teaching and education and has now been appointed the role of our trainer. All mandatory training will now be delivered in-house.

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Tara

Tara Bithrey

Job Title: Community Care Assistant

Joined: 2020

Tara joined Active Homecare in May 2020. Tara has a very calming and kind nature. She has built up some brilliant relationships with her clients since she has joined who love to see her when she visits. Tara is committed to giving our clients the highest level of support and care within their own home. She will always go above and beyond for her clients and is a highly valued member of the team. Tara has recently completed her certificate for The Care and Management of Diabetes and is now our diabetes champion.

... Read more
Dee

Dee Murphy

Job Title: Community Care Assistant

Joined: 2021

Dee joined Active Homecare in March 2021. She has built up some great relationships with her clients and always provides a high standard of personalised and person-centred care. As well as mandatory training Dee has completed certificates Level 1 in Mental health and Level 3 end of life care. Always arriving at visits with her lovely smile and kind nature, you will see Dee on our evening and weekend rounds.

... Read more
Ateeka

Ateeka Saleem

Job Title: Community Care Assistant

Joined: 2023

Ateeka joined the Active Homecare team in 2023, our clients absolutely love her bubbly and happy personality. She always manages to put a smile on the clients and staff members' faces. Ateeka has completed all her mandatory training and recently attended the catheter care course.

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Jane

Jane Kent

Job Title: Community Care Assistant

Joined: 2023

Jane has recently joined our team. She has now completed all of her mandatory training and shadow shifts. Jane is building up some great relationships with our clients and has settled really well into the team. We look forward to the future with her in our team.

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Grace

Grace Maelzer

Job Title: Bank Community Care Assistant

Joined: 2023

Grace joined our team earlier this year. She has settled really well into the team and has completed all of her mandatory training as well as attending catheter care training. Grace is really enjoying the role and has built some really good relationships with her clients. Grace will continue to attend extra training to develop in her role.

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Angela

Angela Hayman

Job Title: Bank Community Care Assistant

Joined: 2019

Angela is our flexible worker who joined the team at the start of Active Homecare's journey. Previous roles include senior special needs assistant and has worked in many care homes. Our clients love seeing Angela when she is out on visits.

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Carol

Carol Urwin

Job Title: Office Administrator

Joined: 2021

Carol joined the team in June 2021. She has undertaken many roles in local government for over 40 years, most recently as the Town Clerk for Kempston Town Council.

After retiring, she decided to try something entirely different and is really enjoying working in the care sector with such a friendly and lovely team

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Beth

Beth Coombs

Job Title: Community Care Assistant

Joined: 2023

Beth joined us in November 2023, she brings lots of experience and knowledge from working in the social care industry. Beth goes out to see our clients at the weekend and has built up some lovely relationships. She is caring and kind and nothing is ever too much.

... Read more

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