Alina Homecare Devizes

Beacon Business Centre, Hopton Road, Devizes SN10 2EY
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Top 20 award
10 45 Reviews
  • Alina Homecare Devizes, Devizes
Alina Homecare Devizes is a provider of high-quality care in the client's home based in Devizes and covers a wide range of local areas including Bishops Cannings, Bromham, Coate, Devizes, Easterton, Etchilhampton, Great Cheverell, Lydeway, Marlborough, Market Lavington, Marston, Potterne, Poulshot, Roundway, Seend, Stert, Wedhampton, West Lavington and Worton.

Person-centred care is delivered by an experienced and motivated team who deliver care to help people live as independently as possible.

Staff are trained to treat all clients with dignity and respect at all times.

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Care Provided by Alina Homecare Devizes

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Learning Disability
  • Mental Health Condition
  • Older Person Care
  • Personal Hygiene Care
  • Physical Disability
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Home Care for Children
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Dean Moxom (Branch Manager)

Funding & Fees Guide for Alina Homecare Devizes

  • Prices

  • We pride ourselves on providing excellent quality Home Care at competitive prices.
    The costs of Home Care will vary depending on the type of care you need, how often you need it, and where you live. We offer everything from short visits to 24 hour Live In Care. If you have more complex needs, you may need two Home Carers per visit, so we can provide a cost for this too.
    Live-in Care is generally considered to be a cost effective alternative to living in a care home, whilst still providing a level of independence. Everyone’s needs are different so the costs of Live-in Care can vary depending on the level of care required. Unlike other Home Care options, the costs of our Live-in Care remains the same wherever you live across the South of England.
    We adapt our Home Care services to suit your specific requirements. Our Home Care costs include a personalised care plan, ensuring your care suits your needs, wishes and budget.
    We want to make arranging Home Care as simple and easy as possible. When you contact your local Team, we’ll work with you to design a customised care plan. Once you choose our service, your care plan is kept under constant review so that it continues to suit you.
    Your home. Your care. Your choice.

Alina Homecare Devizes Reviews (45)

Total of 45, showing 1-20
10

Alina Homecare Devizes has a Review Score of 10 (9.957) out of 10, based on 16 reviews in the last 2 years. Over all time Alina Homecare Devizes has 45 reviews.

Overall Experience

  • 42
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Date Published

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Review from Paul T (Son of Client) published on 16 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot recommend the manager and the team at Alina Devizes enough. I never thought that my mother would accept carers, but she did. Initially, she tried reducing the number of visits, but she ended up requesting an increase, largely because she enjoyed their company. This is down to the effort that
went into understanding my mother's needs and then in finding two carers who were perfect in supporting her. Thank you again.

Reply from Dean Moxom, Registered Manager at Alina Homecare Devizes

Good morning, thank you for the kind feedback, continuity of care staff is an important aspect of our care delivery and it is great that mum has responded so well to the care. I will pass on your feedback to the team.


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Review from Neil M (Son of Client) published on 15 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been using Alina Homecare since November to assist me in the mornings with help to get my mother up, carry out personal care duties and assist with getting her dressed.
All carers have been fantastic, friendly and go above and beyond their call of duty. Communication has been second to none,
with several courtesy calls to check I am happy with everything. Schedules and rotas are given well in advance which is great to be able to make plans around and the office has been more than accommodating if a time of visit needs changing.
I would certainly recommend their services to others, professional, prompt and a lovely group of caring individuals who go out of their way to make Mum feel special and important.

Reply from Dean Moxom, Registered Manager at Alina Homecare Devizes

Good morning, thank you very much for leaving this review, it has been a pleasure caring for mum to date and we look forward to working alongside you in the future, I will share your feedback to the care and branch team.


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Review from Kirsty Y (Granddaughter of Client) published on 13 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Cannot recommend the manager and the Devizes team enough!
Absolutely brilliant!
We are overwhelmed with their support for my gran.
Nothing is too much! They just want to deliver the best they can!
Thank you so much!

Reply from Dean Moxom, Registered Manager at Alina Homecare Devizes

Good afternoon, thank you for taking the time out to leave this review, we always endeavour to go above and beyond. It has been a pleasure caring for gran and working with you to date to achieve some tangible outcomes. I will pass this feedback on to our care and branch team and we look forward to maintaining our standards.


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Review from Denise S (Daughter of Client) published on 31 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We didn't know where to start when both our parents needed care at the same time but thankfully Alina was the first to respond to our enquiries and we couldn't be happier. Every carer that has come to their home has been outstanding, we wouldn't hesitate to recommend them.

Reply from Dean Moxom, Registered Manager at Alina Homecare Devizes

Good morning, thank you for taking the time out to send us this review. It has been a pleasure to help with Mum and Dad to date. We will pass on your positive feedback to the care team.


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Review from Fiona M (Daughter of Client) published on 4 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our experience with Alina Home Care has been nothing but positive. The standard of care is high and all the carers providing support to my mum have been professional caring always polite and very respectful. They have helped us through difficulties and helped problem solve. The communication with the
manager is excellent. Thank you all.

Reply from Dean Moxom, Registered Manager at Alina Homecare Devizes

Good morning, thank you very much for taking the time out to complete this review. It has been a pleasure caring for mum to date and thank you for recognising the branch team's efforts. I will pass on your comments to the team.


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Review from Maggie A (Wife of Client) published on 31 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

When we moved to the area we were apprehensive about leaving our carers as we had a very good team there. I searched online reviews and approached Alina as our first choice. Luckily they were able to provide the care we needed and were very helpful about adjusting times to suit our requirements.
We
needn't have worried - from the very first visit, the staff and management have been excellent. Carers are friendly and kind while also being professional. I love to hear them laughing with my husband as they lift his spirits and encourage him. I know that I can rely on them every day for the support that makes it possible to keep my husband at home with me instead of being in a care home. I can't recommend them highly enough to anyone looking for carers!

Reply from Dean Moxom, Registered Manager at Alina Homecare Devizes

Good afternoon, thank you taking the time out to leave us a review. Your feedback is most welcome, I will pass this onto the team. It has been a pleasure to care for your husband to date and thank you for being so welcoming.


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Review from Clare B (Daughter of Client) published on 11 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We are new to the service, but so far Alina Care has been exemplary - their communications have been clear and the carers who have been to Mum have been extremely kind and patient. They have also been able to provide care over the weekends, which no other agency was able to.

Reply from Dean Moxom, Registered Manager at Alina Homecare Devizes

Good morning, thank you for taking the time out to complete this review. I will pass on your feedback to the care team, and we look forward to building on the successful start to the care package. It is a pleasure to care for your mum.


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Review from Helen M (Daughter of Client) published on 13 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From the first call with Alina Homecare the process to set up a care package for my mum has been so professional and efficient. All of the staff are thoughtful, kind and friendly. My mum looks forward to the visits from the carers, the care they have provided has certainly played a large part in her
recovery. When contacting the office nothing is too much trouble,the team's help and advice is invaluable. Knowing that my mum has this additional care has helped to put our minds at rest that she is receiving the best care possible. I would absolutely recommend Alina Homecare to friends and family if they should need care help in the future.

Reply from Dean Moxom, Registered Manager at Alina Homecare Devizes

Thank you for taking the time out to write this review, your feedback is most welcome. It has been a pleasure caring for Mum to date and also working alongside you to get the best possible outcomes. We look forward to continuing the relationship.


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Review from Carolyn B (Daughter-in-law of Client) published on 13 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Alina Care have been so helpful and caring since the minute I got in touch with them. As I work full time it is very reassuring to have them popping in to check on my father-in-law a couple of times a day to ensure he’s ok and to help him with his meal times. He thoroughly enjoys the visits and loves
seeing a friendly face and having a chat with his lovely carers. As a family, we can’t thank them enough for the support and peace of mind they give us.

Reply from Dean Moxom, Registered Manager at Alina Homecare Devizes

Good morning, thank you for taking the time out to write this review, your feedback is most welcome. It is a pleasure caring for your father-in-law and I will pass this feedback onto our branch and care team.


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Review from Kenneth B (Husband of Client) published on 13 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A friendly, on-time and efficient care service that can be relied upon, with quality staff that ensure the comfort and well-being of the service user. Thank you for enabling carers to continue to be with their loved ones in their own home for as long as is possible.

Reply from Dean Moxom, Registered Manager at Alina Homecare Devizes

Good morning, thank you for taking the time out to write this review, your feedback is most welcome. We look forward to continuing the relationship.


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Review from Caroline S (Daughter of Client) published on 12 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Cannot thank the kind caring carers who take my dad shopping each week, must admit he looks forward to his little shopping trips to the market every Thursday. Always in time and they keep to the same carers as much as possible which is great as Dad gets to know the carers. Once again I cannot thank
them enough.
The office staff are also helpful and always inform myself if they have any concerns which is peace of mind for myself and my brothers.

Reply from Dean Moxom, Registered Manager at Alina Homecare Devizes

Good morning, thank you very much for the kind feedback. It is a pleasure visiting your dad each week, our care team really enjoy the shopping visits. Continuity of care staff is something we have really worked on over the past year and also communication with all the relevant people involved. We look forward to developing the package and working alongside you to get successful outcomes.


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Review from Arron H (Nephew of Client) published on 6 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From start to finish, everyone working for Alina have been friendly and helpful, very happy with the help they have provided to my uncle and will be sure to use them again in the future if the need arises, thank you for everything.

Reply from Dean Moxom, Registered Manager at Alina Homecare Devizes

Thank you for your positive feedback, it has been a pleasure supporting your uncle over the past few months and working alongside you to get such a positive outcome. I will pass on your feedback to the team.


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Review from Teresa H (Daughter of Client) published on 4 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Thoroughly impressed with the carers providing the care my mum required following her hip replacement. The girls get the right mix between professionalism and personable. They are friendly, appropriately chatty and always cheerful. My mum was reluctant to accept help because she has always been so independent
but the carers have put her at ease and do everything to promote my mum in keeping her independence. Couldn't want more. The service is exceptionally busy so it took a while before we received completed care plans and we haven't received the Birding link but our phone calls and enquiries have been answered promptly and efficiently. All in all, a great experience. Thank you Alina.

Reply from Dean Moxom, Registered Manager at Alina Homecare Devizes

Thank you very much for this most positive review, the whole team is delighted you and your family are so impressed with Alina Homecare and our professional and personable approach.
Our care plans were issued immediately once all of the required information was available. The link for our app was also promptly issued, once international contact details were confirmed. We’ll share your positive review with the team, thank you once again for giving us such a positive review.


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Review from Clare H (Daughter of Client) published on 18 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From the very first call to Alina, the professionalism and care have been first-rate. A meeting to review my father's care needs was quickly set up and within a few weeks, everything was in place. He couldn't be happier with all his carers, they all make sure that he is happy with what is needed and
that nothing is too much trouble, even making sure that his porridge is the way he likes it. It has been such a relief to know that he is in safe, supportive and caring hands and that he gets on so well with them all. It's never easy for someone to accept they need help but all the staff at Alina have done everything to make sure that it's been as easy as possible for my dad.

Reply from Dean Moxom, Registered Manager at Alina Homecare Devizes

Good afternoon, thank you for taking the time to complete this review. It is a pleasure caring for your father and we look forward to continuing our excellent relationship. I will pass on your feedback to the branch and care team.


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Review from Mark F (Son of Client) published on 18 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very high-quality care. All the carers are excellent and very competent. My dad has cognitive impairment, but the carers are great at motivating him. They often get him walking and are great at promoting and supervising him. I have complete peace of mind that my dad is being well cared for while I take
a break from caring.

Reply from Dean Moxom, Registered Manager at Alina Homecare Devizes

Good afternoon, thank you for taking the time to complete this review. It is a pleasure caring for your father and we look forward to continuing our excellent relationship. I will pass on your feedback to the branch and care team.


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Review from Clare C (Daughter of Client) published on 2 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been receiving respite care from Alina Homecare twice a week for about 10/12 months now and we are so happy with their service and as I am not local, it is 'so' reassuring knowing Mum is so well cared for.
The communication from the carers and the office staff is always brilliant, Mum only
has positive things to say about the carers that come to her, she loves her visits and always speaks very highly of the carers, who go above and beyond.
I highly recommend Alina Homecare - thank you for everything that you do.

Reply from Dean Moxom, Registered Manager at Alina Homecare Devizes

Good afternoon, thank you for taking the time out to provide your feedback, it is most welcome. We are so happy that the efforts of the team are reflected in the quality of care your mum is receiving. We look forward to continuing our excellent relationship with your mum and all the family members involved in the care package. I will pass this feedback on to the office and care team.


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Review from Sarah C (Daughter of Client) published on 15 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Both mum and I could not be happier with the service provided by Alina. Every member of staff we have had contact with has been so friendly and professional. It put my mind at ease that Mum would be in good, kind hands when I can't be there, which is very reassuring. Mum loves her weekly visits and
always speaks very highly of her companions as she likes to think of them. Thank you for all that you do.

Reply from Dean Moxom, Registered Manager at Alina Homecare Devizes

Good morning, thank you for your fantastic feedback. It has been a pleasure caring for Mum to date and we look forward to continuing our high standards. I will pass on your feedback to the branch and care teams. Kind regards.


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Review from Mike B (Grandson of Client) published on 16 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Alina Homecare has been fantastic for my grandparents; their standard of living has increased dramatically. The communication from the carers has been brilliant, Im more informed and also feel less stressed knowing my grandparents are being well cared for. I cannot recommend this company enough.

Reply from Dean Moxom, Registered Manager at Alina Homecare Devizes

Good morning, thank you for taking the time out to write this review, it has been a pleasure caring for your grandparents and working alongside you and your family to get some significant positive outcomes. We look forward to continuing the high level of service going forward. Kind regards Dean.


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Review from E R (Daughter of Client) published on 15 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff have been very caring and helpful to my mother in recent weeks. They never missed a visit, which was reassuring for Mum and myself. Any problems or questions were dealt with swiftly. We would have continued with Alina Homecare had Mum not needed constant help in a care home.

Reply from Dean Moxom, Registered Manager at Alina Homecare Devizes

Good morning, thank you for taking the time out to write this review, we welcome your positive feedback. It was a pleasure visiting your mum and we wish your mum and your family all the best for the future. I will pass on your feedback to the team. Kind regards Dean.


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Review from Michael S (Son of Client) published on 1 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been very pleased with the service provided, both from individual carers and office organisation and responsiveness. Ma seems to chat readily with all her carers and they look after her well. They are dramatically more efficient than the community team provided when she was first discharged
from hospital.

Reply from Dean Moxom, Registered Manager at Alina Homecare Devizes

Dear Michael, thank you for taking the time out to write this review. We enjoy visiting and look forward to continuing the high standards of care delivered to date. I will pass on your feedback to the care and branch team. Yours sincerely, Dean.


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Current Review Score: 10.0 (9.957)

Overview of Review Score

The Review Score of 10 (9.957) out of 10 for Alina Homecare Devizes is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 16 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.957 for Alina Homecare Devizes is calculated as follows: ( (90 Excellents x 5) + (4 Goods x 4) ) ÷ 94 Ratings = 4.957

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Alina Homecare Devizes is based on 16 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 2 Jul 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (3)

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Meet the Team (1)

Dean

Dean

Job Title: Branch Manager

Joined: 2018

Our branch manager, Dean has worked in the care sector for many years & has gained invaluable experience along the way. Dean's team are highly focused on delivering the best quality personalised home care for our clients.


Frequently Asked Questions about Alina Homecare Devizes

What Type of Services does Alina Homecare Devizes offer?

Alina Homecare Devizes offers Home Care.

How many Carers does Alina Homecare Devizes employ?

Alina Homecare Devizes employs 70 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Alina Homecare Devizes to verify any information. View our terms and conditions. Alina Homecare Devizes has a Platinum Service – more info.