Alina Homecare Devizes

Beacon Business Centre, Hopton Road, Devizes SN10 2EY
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Top 20 award
10 45 Reviews
  • Alina Homecare Devizes, Devizes
Alina Homecare Devizes is a provider of high-quality care in the client's home based in Devizes and covers a wide range of local areas including Bishops Cannings, Bromham, Coate, Devizes, Easterton, Etchilhampton, Great Cheverell, Lydeway, Marlborough, Market Lavington, Marston, Potterne, Poulshot, Roundway, Seend, Stert, Wedhampton, West Lavington and Worton.

Person-centred care is delivered by an experienced and motivated team who deliver care to help people live as independently as possible.

Staff are trained to treat all clients with dignity and respect at all times.

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Care Provided by Alina Homecare Devizes

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Learning Disability
  • Mental Health Condition
  • Older Person Care
  • Personal Hygiene Care
  • Physical Disability
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Home Care for Children
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Dean Moxom (Branch Manager)

Funding & Fees Guide for Alina Homecare Devizes

  • Prices

  • We pride ourselves on providing excellent quality Home Care at competitive prices.
    The costs of Home Care will vary depending on the type of care you need, how often you need it, and where you live. We offer everything from short visits to 24 hour Live In Care. If you have more complex needs, you may need two Home Carers per visit, so we can provide a cost for this too.
    Live-in Care is generally considered to be a cost effective alternative to living in a care home, whilst still providing a level of independence. Everyone’s needs are different so the costs of Live-in Care can vary depending on the level of care required. Unlike other Home Care options, the costs of our Live-in Care remains the same wherever you live across the South of England.
    We adapt our Home Care services to suit your specific requirements. Our Home Care costs include a personalised care plan, ensuring your care suits your needs, wishes and budget.
    We want to make arranging Home Care as simple and easy as possible. When you contact your local Team, we’ll work with you to design a customised care plan. Once you choose our service, your care plan is kept under constant review so that it continues to suit you.
    Your home. Your care. Your choice.

Alina Homecare Devizes Reviews (45)

Total of 45, showing 21-40
10

Alina Homecare Devizes has a Review Score of 10 (9.957) out of 10, based on 16 reviews in the last 2 years. Over all time Alina Homecare Devizes has 45 reviews.

Overall Experience

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Date Published

45
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Review from Karen F (Niece of Client) published on 3 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We are really pleased with the professional and caring way my uncle is looked after. He is building a good relationship with the regular team that visit him, they are all well trained, professional and caring. They are sensitive to my uncle's needs, and provide myself and his sister, who does not live
locally, peace of mind that he is receiving regular support.

Reply from Dean Moxom, Registered Manager at Alina Homecare Devizes

Good morning Karen, thank you very much for taking the time out to complete this review. It has been a pleasure caring for your uncle to date and I am happy that the hard work of our care and branch team has been reflected in how the care package is going. Thank you for your input into the care package, as it shows that everyone is working together to get the best possible outcomes. Kind regards Dean.


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Review from Heather I (Daughter of Client) published on 25 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very professional - all of the Management and the Carers that come to Mum. They chat to her, ask her about her day and any concerns she may have. The change over from the community team to Alina Care was very smooth for her.

Reply from Dean Moxom, Registered Manager at Alina Homecare Devizes

Heather, thank you very much for taking the time out to complete this review. It has been a pleasure to date, and we are happy that the teams’ efforts have been reflected in our delivery. We look forward to continuing our high standard of care. Kind regards Dean.


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Review from G W (Son of Client) published on 10 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have very good support from the company with additional and extended hours of Christmas support provided. We have had no concerns and any incidental points arising are listened to and addressed promptly, providing a flexible and quality service. We have a team of regular carers, who, themselves,
vary between good - those recently trained, to very good with key workers excellent. They are a very good team and for us a very fortunate find. In practice, they are professional, person-centred, diligent, efficient, and caring. They are sensitive to my father's needs, give space and time for him as a person. The app is very helpful to us in providing daily oversight of my father's care. A quality care team!

Reply from Dean Moxom, Registered Manager at Alina Homecare Devizes

Thank you very much for taking the time out to complete this review. We welcome your feedback. We have made great strides this year in recruiting and training a diligent domiciliary care team and I am happy that this is apparent in the community. I am also happy to hear that we are being responsive with any incidental points, as this is how we can maintain our current performance. It is a pleasure caring for your father and we look forward to continuing our excellent relationship.


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Review from Lyn B (Daughter-in-law of Client) published on 21 October 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I’ve just come to the end of using Alina Homecare Devizes after a year and I feel like I’ve lost my lifeline. They have been absolutely brilliant in helping us all cope with my mother-in-law’s dementia and nothing has been too much trouble. The level of care has honestly been exemplary. The carers have
all been so kind and understanding and have truly cared. The app has made all the difference as I could keep up to date with a fast-changing situation. I have no hesitation in recommending their services. The Branch Manager and his team have been complete stars - thank you all so much.

Reply from Dean Moxom, Branch Manager at Alina Homecare Devizes

Good morning Lyn, thank you for taking the time out to write this review. It was a pleasure looking after your mother-in-law and I am pleased that the innovations Alina Homecare have made had such a positive effect on our service delivery. I will pass on your feedback to the care and branch team. We wish you and your mother-in-law all the best for the future. Kind regards Dean.


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Review from Christine M (Daughter of Client) published on 5 October 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My family have been very pleased with the care that my mother has received from Alina Homecare. All the carers have been professional, kind, and generous with their time. They have also been punctual as promised, and that reliability has proved reassuring to both my mother and myself. Like most elderly
people accepting that some personal care is needed hasn't been easy for my mother. It is a testament to your staff that she now looks forward to her evening visits and the care and cheer that each lady brings.

Reply from Dean Moxom, Branch Manager at Alina Homecare Devizes

Christine, thank you for taking the time out to complete this review. I am happy that the care delivered by Alina Homecare to date has met your expectations and I look forward to building on our excellent start. I am particularly pleased that your mum looks forward to our care staff visiting and the positive effect this is having. I will pass on your kind feedback to the care team and branch. Kind regards Dean.


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Review from Deborah S (Mother of Client) published on 28 September 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My daughter has received homecare from Alina (Devizes) for the last couple of years since her previous care provider decided her contract wasn't 'viable'. At the time Alina took over my daughter's care, she was also embroiled in legal issues and her COP Deputy had just been 'removed'. So, everyone she
previously thought she could trust was gone in an instant. Alina have provided superb support for my daughter and her main carer is just amazing and has become far more than a paid carer. She always has a marvellously cheerful attitude and always provides way beyond what we might expect. She is a consummate professional and I never have to worry about her missing something out, or cutting any corners. The staff in the office are also wonderful. My daughter frequently contacts them 'just for a chat'. And even though I have tried to dissuade her, as I know they must be busy, they always welcome her calls and respond quickly to any requests or queries.

Reply from Dean Moxom, Branch Manager at Alina Homecare Devizes

Thank you for taking the time out to write this review. It is a pleasure to be associated with the care for your daughter. I will pass on this feedback to the team and we look forward to continuing our excellent relationship and gain positive outcomes. We are never too busy in the branch and look forward to our conversations with your daughter as they brighten up our day. Kind regards Dean.


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Review from Vivien C (Daughter of Client) published on 20 September 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Well organised, caring team who look after both my parents needs well.
Our clinical field care supervisor is excellent. She is flexible when needed with rotas and keen to ensure her care staff improve in their roles by listening to feedback. As I am a 2-hour drive from my parents, having her on our
team is a real benefit and takes away some of the stress of worrying about my parents!

Reply from Dean Moxom, Branch Manager at Alina Homecare Devizes

Good afternoon, thank you for your review, I will pass this on to the team and we look forward to continuing the high standard of care. Kind regards Dean


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Review from Marion H (Daughter of Client) published on 5 July 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Thank you all for the very high standard of care you give to my father. Your service has proven to be very efficient, caring, and supportive of both Dad and me. Communication is very good and nothing is too much trouble. Everyone seems very helpful. I often hear Dad say how nice it is to have such a
friendly care team. I shall certainly be recommending Alina Homecare Devizes to friends whose older relatives may need care in the future.

Reply from Dean Moxom, Branch Manager at Alina Homecare Devizes

Thank you very much for taking the time out to complete this review. I am happy that our branch and care teams’ efforts are having a positive effect. We look forward to continuing our high standard of care and I will pass on your feedback to the team. Kind regards Dean.


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Review from Sam W (Next of Kin) published on 22 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Used Alina care for an elderly client 90 years of age, who after an accident cannot walk. These carers have looked after her from hospital release and very quickly adapted to the lady's needs. They are very efficient and on time for all visits (4 times a day). They correspond with me very well and are
always available when anything needs to be relayed to their Devizes office. I am very very happy with their service and would gladly recommend them to anyone who needs care.

Reply from Dean Moxom, Branch Manager at Alina Homecare Devizes

Good morning Sam, thank you very much for the kind review. It is a pleasure looking after your Next of Kin. We are happy that your experience has been so positive and I will make sure that I pass on your feedback to the office and care team. Kind regards, Dean.


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Review from Alex D (Stepmother of Client) published on 15 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My stepson benefits enormously from his regular visits from his carers. The continuity offered by having the same carers regularly is invaluable. A big thank you from my stepson, me and his dad to the carers and the team at Alina Homecare Devizes for all you do for him.

Reply from Dean Moxom, Branch Manager at Alina Homecare Devizes

Good morning Alex, thank you very much for taking the time out to write this review. We welcome your positive feedback and we are happy that we are meeting everyone’s expectations. It is a pleasure caring for your stepson and seeing the benefits on a daily basis. I will pass on your comments to the care and branch team. We look forward to continuing to deliver a high standard of care. Kind regards Dean.


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Review from Sally D (Daughter of Client) published on 23 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A community team and Alina have worked together perfectly to ensure all my father's needs are met. The unsettling thoughts of the unknown of having carers in his home disappeared on the first visit. The carers are efficient and above all, they do care. My father is happy and that says it all. He is
very independent but his health has changed greatly in the last month. The team have made this transition to needing so much more help one of ease and with dignity. He said, “all the team that visit are a delight”. He really enjoys the chats. Thank you.

Reply from Dean Moxom, Branch Manager at Alina Homecare Devizes

Good morning Sally, thank you very much for taking the time out to write this review and we are very happy that you and your father are happy with our service. I will convey your kind remarks to the care team and we look forward to building on our positive start. Kind regards, Dean.


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Review from Rosemary R (Daughter of Client) published on 8 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum became a client of Alina on 12th Feb this year after 7 years with another company. In those 2 weeks, we have found the care staff to be exceptional. They are all kind, caring, professional and efficient. No request is too much trouble and any changes we have asked for have been implemented immediately.
Their willingness to arrange for somebody to sit with Mum when she had a fall and needed the 111 service was just amazing. We had not expected or experienced any care like that before. The carers have notified us immediately of any problems or updates on Mum's condition and the Field Care Supervisor comes out to check on a regular basis. There is always a friendly voice at the end of the phone in the office and again, nothing is too much trouble. We are very pleased that we moved Mum to the care of Alina, it has given us peace of mind.

Reply from Dean Moxom, Branch Manager at Alina Homecare Devizes

Thank you very much for your review. We are happy to hear that your experience so far has surpassed your expectations. I will pass on your comments to our care and office teams. Kind regards Dean, Branch Manager.


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Review from Sarah W (Niece of Client) published on 22 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Alina carers provide the best possible care to my aunt and the best possible communication with me as the family member responsible for my aunt. I cannot fault their care, compassion and willingness to help in any way, which gives me, and therefore my family, the greatest confidence in their abilities
and the service they provide.

Reply from Dean Moxom, Branch Manager at Alina Homecare Devizes

Good morning Sarah, thank you very much for your review, I will pass on your positive feedback to the team. We look forward to continuing delivering a high level of care and working with you in the future. Kind regards Dean.


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Review from Julie C (Daughter of Client) published on 3 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Alina have been brilliant looking after my Mum. They have really supported her on her return from hospital and have gone out of their way to look after her medication ordering and collection. She is housebound so they go and collect her prescriptions and pick up an odd pint of milk when she is getting
low between weekly deliveries. They are also very good at forwarding copies of Hospital letters to me so I know what is going on and keeping me up to date with any issues they spot with her health. I have always found their staff to be very friendly and professional and they really seem to care about my Mum's wellbeing. Their manager is always on the ball and happy to take a phone call at any time if I have any concerns. All in all, I am very happy with the help and support that they have provided both to her and to me and I would highly recommend them to anyone else looking for a care provider in Devizes.

Reply from Seun Akinboluwajo, Regional Manager at Alina Homecare Devizes

Thank you for your lovely comments. We will be sure to pass on your comments to the team.


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Review from Peter A (Son of Client) published on 3 December 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent service from first contact with the Devizes office to seeing the 'live-in carer' on duty at home with my mum.
The office managers are impressive for their listening attitude, calm attention to detail, smooth arrangements made for hospital to home, and their ongoing supervision.
The carer
is a star: so attentive, caring, kind, polite, sensitive and dedicated. Her background and culture contrast to my mum's which is a true bonus because it encourages chats and deeper understanding of what we all have in common.
My mum is beginning to show signs of getting stronger after a long spell in hospital, which can only be down to the very best of care she is receiving.
Thank you Alina Homecare!

Reply from Seun Akinboluwajo, Regional Manager at Alina Homecare Devizes

Dear Peter,
Thank you for the lovely comments. We are glad we are able to help your mum regain her confidence.
Best Wishes


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Review from Matthew F (Client) published on 9 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

In a way they have adopted me. They are helping me live my life.

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Review from R C (Client) assisted by family/friend published on 6 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Only been with the company a short time but the staff has proved they are all competent in their job and know what they are doing and quickly understood my needs. Friendly and very helpful in explaining everything to me. Hopefully a lasting relationship. I trust the staff already and it's only been
a few months.

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Review from A P (Wife of Client) published on 29 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We are very happy with Alina Homecare. The carers are all calm, kind and able to deal with the problems we have. My husband has severe mobility problems as well as dementia and they keep him happy and don't rush him, and seem able to deal with his frustrations with kindness and understanding.

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Review from Carron M (Friend of Client) published on 12 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Just a few words - but a very big thank you to all at Alina for helping. My friend has not had any care at home before - so, was very nervous about the whole idea, but from the very start he was put at his ease. First with a visit from the assessor, obviously used to putting people with Dementia at
ease, she explained the whole procedure with great care and just the right amount of detail so he easily understood what would happen, she kindly reassured him and treated him and his questions so respectfully. Then the lovely ladies who have helped with the shower etc I wish I could name each one, but computer says no! Each one so prompt, polite and extremely professional - but with a lovely smile, a friendly way with them, a joke or two as they go about their work, they have left the bed made, the bathroom clean and clear and my friend in a very much better, happier frame of mind (never mind as fresh as a daisy) than when they arrive. Your staff are a credit to you and your thorough training.

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Review from P L (Client) published on 30 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Good when two regular carers do all week - knowledge of needs very important to me. Helps when weekends are carers who have been before and arrive 10.00-10.30am. The two regulars that I have are very good, know my likes and dislikes and personal needs.

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Current Review Score: 10.0 (9.957)

Overview of Review Score

The Review Score of 10 (9.957) out of 10 for Alina Homecare Devizes is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 16 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.957 for Alina Homecare Devizes is calculated as follows: ( (90 Excellents x 5) + (4 Goods x 4) ) ÷ 94 Ratings = 4.957

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Alina Homecare Devizes is based on 16 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 2 Jul 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (3)

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Meet the Team (1)

Dean

Dean

Job Title: Branch Manager

Joined: 2018

Our branch manager, Dean has worked in the care sector for many years & has gained invaluable experience along the way. Dean's team are highly focused on delivering the best quality personalised home care for our clients.


Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Alina Homecare Devizes to verify any information. View our terms and conditions. Alina Homecare Devizes has a Platinum Service – more info.