Home Instead (Abingdon, Didcot & Newbury)

Suite 8, The Courtyard, 2 London Road, Newbury RG14 1AX
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9.8 9 Reviews
  • Home Instead (Abingdon, Didcot & Newbury), Newbury
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Care Provided by Home Instead (Abingdon, Didcot & Newbury)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Jo McCluskey (Registered Care Manager)

Funding & Fees Guide for Home Instead (Abingdon, Didcot & Newbury)

  • Prices

  • We can start from as little as an hour a week and have a minimum visit time of 1 hour.
    Hourly and live in fees are available on request.
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Home Instead (Abingdon, Didcot & Newbury) Reviews (9)

9.8

Home Instead (Abingdon, Didcot & Newbury) has a Review Score of 9.8 (9.787) out of 10, based on 9 reviews in the last 2 years. Over all time Home Instead (Abingdon, Didcot & Newbury) has 9 reviews.

Overall Experience

  • 8
  • 1
  • 0
  • 0
  • 0

Date Published

9
0
4
9
0

Review from Susan B (Daughter of Client) published on 9 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum and I are very happy with the service provided by Home Instead. A carer comes in once a day to assist Mum to wash and dress. In addition, they encourage and support her in performing exercises given by an NHS physio to aid her recovery from a nasty fall. Everyone from the office staff to carers
have been professional, kind, empathetic and helpful in trying to meet our requirements. The carers have all been punctual, and thorough with lovely personalities that provide a little ray of sunshine in the morning. Thank you to everyone who has been involved in my Mum's care.

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Review from Graham D (Power of Attorney of Client) published on 12 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The manager along with both live-in carers arranged to allow my friend to be at home which was his wish.
Unfortunately, he ultimately had to go to a local home but he enjoyed being home and it was only possible due to the manager's dedication to her job.

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Review from M P (Wife of Client) published on 25 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have used Home Instead Newbury for over 16 months and have been delighted with the care and companionship provided.
Everyone works as a team:- the owners, the office staff and the carers.
The four carers we come into contact with are excellent.

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Review from D C (Wife of Client) published on 15 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Happy with the service provided and hope all will continue in a similar manner. Lovely carers who have fitted in well.

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Review from G C (Daughter of Client) published on 12 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleased with the care my mother has received from the very friendly carers. Very friendly manager who has kept us informed every step of the way. Mum is happy with the carers and is well looked after with all her needs met.

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Review from Liz R (Daughter of Client) published on 7 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Fantastic service from a consistent, really committed, highly skilled care team. Kind, compassionate, thoughtful, effective and efficient. Highly recommend. They go above and beyond!! They have transformed all our lives. The team are well supported by their manager and I have full confidence in them
all. They are hugely proactive, very responsive and so, so kind.

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Review from K J (Son of Client) published on 6 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This review covers the period from mid-Jan 2023 (when the service started) to present (Jan 31, 2024). During that time I was staying at the property where the service was provided from service commencement to end Feb 2023. Thereafter I returned home overseas and, whilst I am aware of what is happening,
I am not involved day to day. Anyone reading this review should view it in that context.
Over the time I was staying with my parents the care was exemplary, and I believe it has continued in the same vein. Home Instead (HI) was able to provide some care very quickly after it became clear it was required, and to increase it to the ongoing required level quickly thereafter. All the carers have shown considerable empathy and compassion for my parents (despite my father not being the easiest person to deal with), and have shown a lot of patience.
We were in a crisis in Jan 2023, and HI have helped get through that and then helped keep everything 'on an even keel' thereafter.

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Review from L M (Daughter of Client) published on 5 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The carer provided by Home Instead for my dad is excellent. They are kind, consistent and reliable. The office personnel are efficient and timesheets and invoices have always been correct.
They provide regular reviews to ensure my dad’s needs are being met.
Our carer provides companionship, serves
lunch and does some housework.
They are able to provide the same carer for each visit which is really important to us.
I would highly recommend them and have already recommended them to friends.

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Review from M d (Client) published on 15 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy generally with the care and support I am given on a daily basis.
In comparison with the company that originally addressed my care needs, I have nothing but praise for Home Instead- Their quality of care far exceeds my previous experience.

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Current Review Score: 9.8 (9.787)

Overview of Review Score

The Review Score of 9.8 (9.787) out of 10 for Home Instead (Abingdon, Didcot & Newbury) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 9 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 9 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.887 for Home Instead (Abingdon, Didcot & Newbury) is calculated as follows: ( (47 Excellents x 5) + (6 Goods x 4) ) ÷ 53 Ratings = 4.887

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Home Instead (Abingdon, Didcot & Newbury) is based on 9 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 = 4.9

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Frequently Asked Questions about Home Instead (Abingdon, Didcot & Newbury)

What Type of Services does Home Instead (Abingdon, Didcot & Newbury) offer?

Home Instead (Abingdon, Didcot & Newbury) offers Home Care.

How many Carers does Home Instead (Abingdon, Didcot & Newbury) employ?

Home Instead (Abingdon, Didcot & Newbury) employs 11 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Home Instead (Abingdon, Didcot & Newbury) to verify any information. View our terms and conditions. Home Instead (Abingdon, Didcot & Newbury) has a Basic Service – more info.