Sure Healthcare (Hull)

31 Hessle Road, Commerce House, Hull HU3 2AA
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8.0 4 Reviews
  • Sure Healthcare (Hull), Hull
Sure Healthcare Hull's aim is to provide the best service user experience for Homecare within their region. They take great pleasure in not being a provider to the masses, but to those individuals in which their team can have a great impact on one's quality of life and fulfillment.

To achieve this goal they aim to provide consistency in Care staff and only employ those who believe in their Group ethos.

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Care Provided by Sure Healthcare (Hull)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Laundry Service
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Sue Tyson (Manager)
  • Admission Criteria
    • 30 minute minimum calls

Funding & Fees Guide for Sure Healthcare (Hull)

  • Prices

  • £18.00

Sure Healthcare (Hull) Reviews (4)

8.0

Sure Healthcare (Hull) has a Review Score of 8.0 (8.000) out of 10, based on 1 reviews in the last 2 years. Over all time Sure Healthcare (Hull) has 4 reviews.

Overall Experience

  • 3
  • 0
  • 1
  • 0
  • 0

Date Published

4
0
0
1
3

Review from A M (Son of Client) published on 16 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Absolutely amazing service from the whole team, prompt, friendly and supportive every visit! We only used the service at very short notice for some respite care over the Christmas holidays to support my mother after having some surgery. Would recommend wholeheartedly to anyone looking for care and wouldn't
hesitate in engaging with them again in the future!

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Karen H (Client) published on 4 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I only needed the post-operation service very short term, but the service was responsive, timely and fully able to meet my needs. The carers were both friendly and used full PPE. They understood my needs and were able to meet them. My contact with the managers/office staff was efficient and helpful.

Reply from William Draper, Director at Sure Healthcare (Hull)

Thank you for the kind words; we were glad to help.


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Management

Treated with Dignity

Value for Money

Review from E M (Client) assisted by family/friend published on 19 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Had a lot of different carers, which is not ideal. Some better than others, which will always be the case. Family leave notes, but not always read. Carers not signing to say care plan been read? Carers seem to be friendly enough. So basically, average care.

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Management

Treated with Dignity

Value for Money

Review from Geraldine W (Client) published on 20 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was impressed when I phoned Sure Healthcare that they wanted to see me before starting. Great start. I was given a list of carers by my social worker - I had six weeks after a hospital stay. The Care Co-ordinator came over and we had a talk about my care and a plan was agreed and carers started the
following Monday. I am now in my sixth week and highly satisfied with the carers who as time goes on become friends. Very efficient and organised and a bright light in my day. Owing to my health problems, I am still isolating except from my family and three others!

Reply from William Draper, Director at Sure Healthcare (Hull)

Thank you for the kind words, we are very glad our team could have such a positive impact in your daily life.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 8.0 (8.000)

Overview of Review Score

The Review Score of 8.0 (8.000) out of 10 for Sure Healthcare (Hull) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 1 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.0 out of 5 from 1 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 5.000 for Sure Healthcare (Hull) is calculated as follows: ( (6 Excellents x 5) ) ÷ 6 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Sure Healthcare (Hull) is based on 1 Positive Reviews in the last 24 months and is calculated as follows: 3 = 3

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 10 Jan 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (2)

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Meet the Team (0)

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Frequently Asked Questions about Sure Healthcare (Hull)

What Type of Services does Sure Healthcare (Hull) offer?

Sure Healthcare (Hull) offers Home Care.

How many Carers does Sure Healthcare (Hull) employ?

Sure Healthcare (Hull) employs 65 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Sure Healthcare (Hull) to verify any information. View our terms and conditions. Sure Healthcare (Hull) has a Platinum Service – more info.