Care Resolution Ltd
Unit 100 Camberwell Business Ctr, 99-103 Lomond Grove,
London
SE5 7HN
£16.00 - £23.00 per hour
Fees will be dependent on your needs
Care Resolution Ltd has a Review Score of 9.2 (9.208) out of 10, based on 4 reviews in the last 2 years. Over all time Care Resolution Ltd has 6 reviews.
Review from Abgir H (Wife of Client) published on 18 December 2024
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Reply from Beya Kalala, Service Delivery Manager at Care Resolution Ltd
Thank you so much for the feedback. We will make sure the carers receive this feedback as it always means a lot. Thanks again for taking the time to feedback on the service.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Christina C (Daughter of Client) published on 25 November 2024
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Reply from Aka Obasi, Registered Manager at Care Resolution Ltd
We are glad to hear that you are having a positive experience with the carers who visit you and that they are meeting your needs. The carers work very hard and this feedback will mean a lot to them. Thank you so much for taking the time to provide this feedback.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from J V (Daughter of Client) published on 1 November 2024
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Reply from Beya Kalala, Service Delivery Manager at Care Resolution Ltd
Thank you so much for your feedback. The carers work extremely hard to meet your mothers needs and often go above and beyond. The day to day satisfaction of you and your mum is enough but this feedback really makes a big difference to them. Thank you so much for taking the time to provide this feedback.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from S B (Son of Client) published on 4 September 2023
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Reply from Beya Kalala, Service Delivery Manager at Care Resolution Ltd
Thank you so much for your review. As always, please let us know if there is any way we can further improve the service to your mother.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from N M (Daughter of Client) published on 13 January 2022
Submitted via Website •
Report
Overall Experience
5.0 out of 5
Reply from Beya Kalala, Service Delivery Manager at Care Resolution Ltd
Thank you so much for your response. It was a pleasure to work with your family to support your father. We will make sure this is passed onto the carer and the rest of the staff.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Katie S (Sister of Client) published on 9 December 2021
Submitted via Website •
Report
Overall Experience
5.0 out of 5
Reply from Beya Kalala, Service Delivery Manager at Care Resolution Ltd
Dear Katie, thank you so much for your review. I would like to pass on our thanks to you and your family for allowing us to work as part of your sister's wider support network. I will be sure to pass your feedback on to the carer and our wider team. They work really hard and feedback like this really gives all of them a boost.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
The Review Score of 9.2 (9.208) out of 10 for Care Resolution Ltd is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 5.0 out of 5 from 4 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 4.3 out of 5 from 4 positive Reviews in the last 24 months.
The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.958 for Care Resolution Ltd is calculated as follows: ( (23 Excellents x 5) + (1 Goods x 4) ) ÷ 24 Ratings = 4.958
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)
The 5 points relating to the number of Positive Reviews for Care Resolution Ltd is based on 4 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 = 4.25
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.
Date: 13 May 2021
Caring
Effective
Responsive
Safe
Well-led
Care Quality Commission is responsible for the registration and inspection of social care services in England.
View Latest ReportLoading
Loading events
Job Title: Service Delivery Manager
Joined: 2009
Hello my name is Beya Kalala. I am the Senior Service Delivery Manager at Care Resolution. This means that I am in charge of ensuring that our clients are happy and have everything they need. I oversee a team of Coordinators, administrators and Field Care Supervisors to constantly ensure that we understand and deliver what you want from us.
I have spent all my working life (12 years) in the care industry. This job is extremely hard work but I absolutely love domiciliary care. I get to meet amazing clients and carers. I love making a difference in people's lives on a daily basis. I cannot imagine that I would get the satisfaction that I get in care anywhere else.
What do I do in my free time? Apart from harassing my directors about new ideas to improve care, I spend time with my family and enjoy a good box set.
Job Title: Care Manager
Joined: 2010
Hello, My Name is Rimon Chowdhury and I am a Care Manager. I have a Bsc in Botany and zoology and Level 5 Diploma in leadership for health and social care and children and young people’s service (Adults’ Management). I have been working in Health and Social Care since 2010.
I have been working with Care Resolution Ltd since June 2019. My Job has a lot of layers to it including managing resources, monitoring performance, staff management and providing sound leadership. I am also responsible for the safe delivery of the service. I do much much more but everything that I do in
my role is to ensure the delivery of high quality person centred care and support and non-discriminatory care practice.
I chose to go into the healthcare profession after my grandmother passed away. The experience I had, gave me a burning desire to work within the care sector. I started out as a domiciliary care assistant and progress from there and I haven’t looked back since. I Feel passionate about my job role and very much enjoy working and helping provide care and support to our customers.
Knowing how much of a difference this will make to their life, make me very happy. Staying engaged and motivated individuals with their needs can be sometimes challenging but equally rewarding. I love my job and the purpose it gives me.
Outside of my main role, I am a keen American pool and Bowling ballplayer. I also enjoy playing Minecraft, warzone and spending time with my kids. I keep myself active and fit by going to the Gym. It has been such an amazing experience working with my Colleagues and Management team at Care Resolution Ltd and I look forward to continuing my Journey with Care Resolution Ltd
Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Care Resolution Ltd to verify any information. View our terms and conditions. Care Resolution Ltd has a Platinum Service – more info.
