Cura Care East Sheen

186 Upper Richmond Road West, London SW14 8AN
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9.7 28 Reviews
  • Cura Care East Sheen, London
CuraCare is a local, family run, award winning provider of trusted home care and support services in East Sheen. Tailored support ranging from hourly visits to 24-hour-live care is personalised to each client and delivered by the passionate care team.

CuraCare was founded by a local family who aimed to provide the standard of care that they would want to receive themselves, should they ever need it. They don’t believe in off-the-shelf packages or automated telephone lines, instead providing a local, friendly one-to-one service. You won’t be just a client to the team at CuraCare, you’ll be a friend. Their mission is to enrich the life of each client they work for, not just to maintain it, and so they take the time to tailor each care package to the exacting needs, goals and preferences of each individual.

People are at the heart of everything they do at CuraCare and that applies not only to their clients but to their carers too, who are the heart and soul of the service. The business is growing and always on the look-out for exceptionally compassionate individuals who want to play a rewarding role in making a difference in their community.

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Care Provided by Cura Care East Sheen

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Cancer Care
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)

Good to Know

  • Person in charge
  • Sophie Ambridge (Care Manager)

Funding & Fees Guide for Cura Care East Sheen

  • Prices

  • Hourly Care from £36 per hour
    Live-in Care from £1,500 per week

Cura Care East Sheen Reviews (28)

Total of 28, showing 1-20
9.7

Cura Care East Sheen has a Review Score of 9.7 (9.652) out of 10, based on 7 reviews in the last 2 years. Over all time Cura Care East Sheen has 28 reviews.

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Review from Sally F (Client) published on 2 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been using CuraCare for domiciliary and live-in services since early 2022 and always found them to be highly responsive, courteous, caring, and efficient. Carers are well chosen to meet my requirements and administrative issues are sorted out without fuss. Reviews are carried out regularly and
feedback is always welcomed and, where appropriate, suggestions taken on board. It is good to work with a care agency that understands what caring for people is about.

Reply from Sophie Ambridge, Care Manager at Cura Care East Sheen

Thank you for your lovely words, it has been a pleasure to get to know you. Thank you for taking the time to leave a review, it is most appreciated.


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Review from B R (Niece of Client) published on 21 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Cura Care was recommended to us by RGN, we picked up the phone and have not looked back since. Our Aunt was discharged from hospital following a period of ill health. We were concerned as we all live some distance away and also in Wales. Cura Care arranged a live-in carer for 2 weeks and now provides
ongoing daily care. I wish we were able to name our client services liaison who has helped us every step of the way as she has been truly outstanding. Contacting the hospital, doctors surgery and organised so many very important issues. We know our Auntie is in safe hands. Thanks to you all.

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Review from Sarah G (Daughter of Client) published on 24 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

As a family, we are extremely satisfied with the care that Cura Care, both carers, office staff and managers provide for our elderly mother. They are respectful, caring, friendly, helpful and obliging. All the staff are approachable and personable. We cannot fault them in any way. We are so grateful
to them for all that they do for her. Thank you very much everyone at Cura Care.

Reply from Julia Karcz, Registered Manager at Cura Care East Sheen

Thank you very much for your kind words and for your time in giving us such a lovely review Sarah. It is very much appreciated.


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Review from E P (Client) assisted by family/friend published on 18 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers are extremely polite and caring and carry out all their duties to a professional standard. They are always punctual and fulfil the jobs as originally requested. We are very happy with this company including all the admin staff and if we have a query they are always happy to sort it out.

Reply from Julia Karcz, Registered Manager at Cura Care East Sheen

Thank you very much for your kind words and for your time in giving us such a lovely review. It is very much appreciated.


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Review from Allan H (Husband of Client) published on 18 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have employed Cura Care to give assistance to my wife who has Alzheimer's disease. The care is provided 3x a day carrying out essential hygienic tasks, administering medication etc. All the carers are very engaging and soon establish relationships with my wife which is as important as everyday procedures.
The office staff respond quickly to deal with any problems which make life less stressful at such a difficult time.

Reply from Julia Karcz, Registered Manager at Cura Care East Sheen

Thank you for taking the time to leave us a review Allan, it's much appreciated.


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Review from Pamela N (Client) published on 18 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was an athlete and a teacher and a mother of 4 children. My experience of getting old is bad enough. Getting help is nil up til now, I have no teeth, have little hearing, my sight is poor and have mobility only with help. So considering my problems the staff manage with excellence. The experience
is high with no future!

Reply from Julia Karcz, Registered Manager at Cura Care East Sheen

Thank you for taking the time to leave us a review Pamela, it's much appreciated.


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Review from M K (Godson of Client) published on 12 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Cura Care has always been very responsive and their communication is excellent. I am very happy with the service they provide and their kind attitude makes it a pleasure to deal with them. I would highly recommend them.

Reply from Julia Karcz, Registered Manager at Cura Care East Sheen

Thank you for taking the time to leave us a review, it's much appreciated.


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Review from Laura C (Daughter of Client) published on 14 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My sisters and I have been hugely impressed with the professionalism and level of personalised care provided by Cura Care, East Sheen over the past year for our mother. All the carers have been wonderful, well-trained and professional and very respectful of our mother’s needs and preferences. The office
staff have been fantastic - incredibly responsive via both email and telephone and trying their very best to accommodate changes in rotas even at short notice. Our mother has recently had her first annual review which was done with thoughtfulness and attention and a real desire to meet her needs. We would highly recommend Cura Care to others and feel very lucky to have found them.

Reply from Julia Karcz, Registered Manager at Cura Care East Sheen

Thank you very much for your kind words and for your time in giving us such a lovely review Laura. It is very much appreciated.


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Review from V K (Client) published on 13 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with the carers you send me, always ready to help me with my needs. That is why I say excellent service. Thank you so much.

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Review from Susan B (Daughter of Client) published on 12 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The manager has been working with us to provide ongoing daily care visits for my elderly mother for two years. Her communication and her caring attitude and persona have been exemplary. The office organisation is well managed and there is always somebody on the end of the line at Cura Care in an emergency
- which has been a great help. I would very highly recommend Cura to anyone needing care for their family in and around the East Sheen area. Thank you to all the wonderful staff; your friendly and cheerful dispositions have been a joy.

Reply from Julia Karcz, Registered Manager at Cura Care East Sheen

Thank you very much Susan for taking the time to leave us a review and for all your kind words and positive feedback.
On behalf of our office team and all carers, we have truly enjoyed caring for your mum over the past two years.


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Review from Louise B (Cousin of Client) published on 27 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My cousin is on the autism spectrum and I have been particularly impressed by how Cura Care have gone out of their way to provide support that suits his particular mental health needs. As he suffers from daily anxieties they have tailored their care in an effort to alleviate these as much as possible.
They are also excellent at contacting us, should there be a concern regarding his physical or emotional well-being. I always feel that they understand and know him well as an individual and respond to situations with intelligence and sensitivity.
When he arrived to stay with us recently we were delighted to find that one of the care team had packed a delicious lunch for his train journey. These details are typical of the Cura Care team and we are constantly reassured by the care he receives.

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Review from Zana B (Daughter of Client) published on 8 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Cura Care went above and beyond to take good care of my mother at home. Carers were on time, courteous, caring, respectful and kind. Managers were always extremely responsive and kept track of everything my mother needed. I am very grateful and highly recommend Cura Care.

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Review from Sheila (Power of Attorney of Client) published on 14 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The manager ensured that the agency had all relevant assessments and other information before starting the service. Staff have been very reliable, arriving on time and carrying out all necessary tasks. The client has felt well supported and a good relationship has been established between her and the
care staff.
The manager has followed up on health care and other issues promptly and ensured that action has been taken. Staff have been trained to provide a personalised service and to give support with warmth and good humour.

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Review from Natalie G (Friend of Client) published on 22 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I set up care for someone recently. On contacting CuraCare, I found them to be very professional and understanding. The set up of care was very quickly and smoothly ensured they had a firm understanding of the person’s needs. I would not hesitate to use CuraCare again for anyone needing care.

Reply from Adrian Mullins, Manager at Cura Care East Sheen

Thank you for taking the time to review the care Natalie, it's much appreciated.


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Review from Nicholas S (Cousin of Client) published on 6 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My cousin is in her nineties and lives alone. She has increasingly needed support to continue living in her much-loved house. That support has been provided by Cura Care East Sheen. I cannot speak too highly of the care Cura Care East Sheen provided, beginning with weekend support, increasing to daily
visits and with overnight stays after my cousin had been in hospital. There really is a culture of 'care' amongst the carers, so that I always felt my cousin was in safe hands and would receive professional support with that extra human touch. My cousin is a Russian-speaker and Cura Care East Sheen made sure her main carers spoke Russian, something I greatly appreciated because it helped to keep her mind alert. Cura Care East Sheen was remarkably flexible and supportive about fluctuating care needs if my cousin was unwell or was hospitalised. I recommend them unreservedly.

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Review from Renata R (Daughter of Client) published on 3 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I found Cura Care East Sheen by accident when another agency let my mother down. Cura Care East Sheen responded quickly that day, even though it was a Saturday morning and they continued to be responsive and flexible. One of Cura Care East Sheen great strengths is the excellent communication between
the managers and the clients. At first the carers made lunches and helped my mother with her morning routine. She liked the meals and getting to know the carers. Gradually, as she became more and more frail, they came more often and we both enjoyed those friendly relationships, which with some of the carers lasted five years or more. During the pandemic, I moved in with my mother and was able to observe the professionalism and kindness of the carers first-hand. It is completely thanks to Cura Care East Sheen that my ninety four year old mother was able to die peacefully in her own bed at home as she wished. I am grateful to the whole team.

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Review from Angela P (Client) published on 16 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I had a very good experience with Cura Care through rapid response. All of the carers were pleasant, caring and friendly. Nothing was too much trouble and always a cheery smile at the end of the visit.

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Review from Nicole S (Daughter of Client) published on 26 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

What a fantastic, professional but at the same time incredibly caring service from the team of staff in East Sheen. All of the carers involved with my mum's care were exceptional at what they did and how they treated her. She felt safe and nurtured in their hands and I felt complete reassurance. From
the very start, both my mum and I were listened to. This showed in the little details. Thank you for taking a weight of worry off my shoulders.

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Review from Daniel S (Grandson of Client) published on 24 April 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Cura Care provided care and support to my grandmother, who had dementia and mobility problems. They managed to provide compatible carers who got to know her daily routine and adapted to help her with her changing needs. The carers were very caring, considerate and became good friends and understood
her dementia. The service was regularly reviewed. The family could trust the carers to work alone with my grandmother.

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Review from Dan H (Son of Client) published on 23 April 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers at Cura Care have meant the world to my parents - my father needed help with my mother's care and very reluctantly agreed for a carer. Initially, he was suspicious and upset at the intrusion into his home, but quickly realised what a difference it made to his quality of life.


Over the

past year, my parents' home-care has increased. Changes and transitions were handled very smoothly by Cura Care from the very start. The main carer has been the most amazing person you could ever have looking after your loved ones. Each carer brings their own personality into the house, and my parents’ faces light up when they see each one walk through the door.


I don’t know what we would have done without all the wonderful staff from Cura Care.


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Current Review Score: 9.7 (9.652)

Overview of Review Score

The Review Score of 9.7 (9.652) out of 10 for Cura Care East Sheen is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 7 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.7 out of 5 from 7 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.952 for Cura Care East Sheen is calculated as follows: ( (40 Excellents x 5) + (2 Goods x 4) ) ÷ 42 Ratings = 4.952

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Cura Care East Sheen is based on 7 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 = 4.7

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 10 Feb 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (10)

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Frequently Asked Questions about Cura Care East Sheen

What Type of Services does Cura Care East Sheen offer?

Cura Care East Sheen offers Home Care.

How many Carers does Cura Care East Sheen employ?

Cura Care East Sheen employs 30 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Cura Care East Sheen to verify any information. View our terms and conditions. Cura Care East Sheen has a Platinum Service – more info.