Cura Care East Sheen

186 Upper Richmond Road West, London SW14 8AN
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9.7 28 Reviews
  • Cura Care East Sheen, London
CuraCare is a local, family run, award winning provider of trusted home care and support services in East Sheen. Tailored support ranging from hourly visits to 24-hour-live care is personalised to each client and delivered by the passionate care team.

CuraCare was founded by a local family who aimed to provide the standard of care that they would want to receive themselves, should they ever need it. They don’t believe in off-the-shelf packages or automated telephone lines, instead providing a local, friendly one-to-one service. You won’t be just a client to the team at CuraCare, you’ll be a friend. Their mission is to enrich the life of each client they work for, not just to maintain it, and so they take the time to tailor each care package to the exacting needs, goals and preferences of each individual.

People are at the heart of everything they do at CuraCare and that applies not only to their clients but to their carers too, who are the heart and soul of the service. The business is growing and always on the look-out for exceptionally compassionate individuals who want to play a rewarding role in making a difference in their community.

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Care Provided by Cura Care East Sheen

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Cancer Care
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)

Good to Know

  • Person in charge
  • Sophie Ambridge (Care Manager)

Funding & Fees Guide for Cura Care East Sheen

  • Prices

  • Hourly Care from £36 per hour
    Live-in Care from £1,500 per week

Cura Care East Sheen Reviews (28)

Total of 28, showing 21-28
9.7

Cura Care East Sheen has a Review Score of 9.7 (9.652) out of 10, based on 7 reviews in the last 2 years. Over all time Cura Care East Sheen has 28 reviews.

Overall Experience

  • 27
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Date Published

28
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1
7
21

Review from Caroline S (Daughter of Client) published on 21 April 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent service, right from the very beginning at my mum's home assessment; everyone has been very helpful, caring and very professional. My mum's care plan is detailed and followed every day. We are very pleased to have Cura Care looking after my mum.

We feel confident that she will be looked
after very well.

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Review from John F (Friend of Client) published on 8 April 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Cura Care provided homecare to my next-door neighbour for the last 12 months. During that time his needs changed as he became more unwell with dementia and physical challenges.
Cura Care ensured the appropriate care was provided throughout. They provided efficient and responsive administrative support
but most importantly they sought to provide consistent carers who provided excellent care for him. I have nothing but respect for those who care for him with such patience and compassion.

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Review from Kevin C (Nephew of Client) published on 7 April 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

On a number of occasions, I have had to call on Cura Care to cover at short notice for my aunt at different times and hours. They have always responded quickly and have bent over backwards to assist in any difficulties we have had.
All staff, without exception, are professional, courteous, and willing
to assist in any way to help my aunt. I would happily recommend Cura Care and their manager to anyone and believe this standard is what every care company should be working to.

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Review from Siobhan D (Niece of Client) published on 4 April 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Cura Care staff are amazing. Nothing is too much trouble, from doing the washing and shopping, to taking my Aunt out for appointments/visits. I live overseas and it has made things easier knowing my Aunt is well cared for, has daily companionship and assistance.

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Review from Margaret D (Daughter of Client) published on 2 April 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been fortunate to have Cura Care provide daily care for my 96-year-old Mum over the past 14 months. Prior to engaging Cura Care, the care Mum received from other providers could be a bit hit and miss regarding times and levels of care. I am happy to say that this changed when Cura Care became
Mum’s provider. The Cura Care team were timely, efficient, caring and diligent, and kept us informed of any concern. Unfortunately Mum has been in hospital for the last couple of months, but Cura Care have been extremely supportive during what has been a difficult time. I can't recommend this company highly enough.

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Review from Esther K (Client) published on 1 April 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been using Cura Care from November 2019. I found it a very, very efficient organisation. Staff on the end of the phone are always responsive, friendly, helpful and interested. The Manager I deal with is an asset to the company. She matched myself and my carers perfectly. She was a real gem.
I
could not be happier to have them help me. It is not an easy task to match people together. Caring for someone is such a personal thing and takes a certain type of person to be compatible. So far as I am concerned, Cura Care does a marvellous job. I will most certainly recommend the company - as I was recommended to it by two of my friends.

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Review from Paulette B (Client) published on 27 March 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I was very pleased with the service I received, and all things being equal, would use you again in the future.

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Review from Kit E (Son of Client) published on 11 March 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I had a pretty positive experience with Cura Care's office in East Sheen, which I found to be a professional and responsible Care Agency. With their help, I was able to organise that my frail and elderly mother be taken out for walks around her local estate. Meeting a member of staff at their office,
and the person actually accompanying my parent, I trusted them to look after my Mother properly during her walks. The manager was kind and patient, as well as knowledgeable about the needs of elderly people. I would feel comfortable recommending Cura Care to friends and acquaintances with an elderly parent or frail loved one who needed looking after.

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Current Review Score: 9.7 (9.652)

Overview of Review Score

The Review Score of 9.7 (9.652) out of 10 for Cura Care East Sheen is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 7 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.7 out of 5 from 7 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.952 for Cura Care East Sheen is calculated as follows: ( (40 Excellents x 5) + (2 Goods x 4) ) ÷ 42 Ratings = 4.952

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Cura Care East Sheen is based on 7 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 = 4.7

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 10 Feb 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (10)

Top 20 Small Home Care Groups 2023

Recipient: Cura Care Ltd

Date: Wednesday 31 May 2023 More details

Top 20 Home Care Providers London 2023

Recipient: Cura Care East Sheen

Date: Wednesday 31 May 2023 More details

Top 20 Small Home Care Groups 2022

Recipient: Cura Care Ltd

Date: Thursday 31 Mar 2022 More details

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